It Program Manager Jobs in Needham, MA (NOW HIRING)

DISCLAIMER: Please be advised that this job posting is authentic and all official communication from Insource Services, Inc. will come through authorized channels, such as emails from our official company domain (e.g., [insourceservices.com]) or phone calls from verified representatives. Insource Services, Inc., will never request sensitive personal information, such as banking details or Social Security numbers, via unofficial platforms or unverified communication methods. If you receive any communication that appears suspicious or claims to represent Insource but does not originate from an official channel, please contact us immediately to verify its authenticity. Protecting your information and ensuring a secure recruitment process are our top priorities.About Insource:Insource provides expertise to our clients in the areas of HR, Finance, and Technology. Our clients include a diverse mix of businesses ranging from small venture-backed startups to well-established nonprofit organizations. We work closely with our clients' staff, providing them access to the specialized knowledge they need to successfully operate and grow their businesses. We love solving problems and identifying opportunities for efficiency improvements for our clients. In fact, everything we do at Insource is focused on helping our clients achieve their mission and business goals.We invest in our client relationships and passionately care about the service we deliver. Everything we do is centered on our core beliefs and we believe:Understanding our clients' culture and vision make us a better partnerOur cross-content perspective adds unique value for our clientsHR, Finance and Technology start with peopleThere is always more than one way to solve a problemIn doing the right things for the right reasonBeing easy to work with is core to who we areCommunication needs to be direct and candidHappy staff leads to happy clientsWhat You'll Do:Responsible for the comprehensive management of assigned client relationships and related IT infrastructures and environments to ensure optimal performance and meet existing and future needs. Manage consulting engagement to achieve both client satisfaction and profitability goals. Key areas include: Technical--technology strategy, budgeting, purchasing, documentation ownership, warranties, project management, it asset disposals, help ticket management, hands-on & webinars/virtual training, google administration. Client relation, technology planning, budgeting and implementation, consistent check-ins and related communications, attend related meetings, user satisfaction surveys, coordinate incorporation of additional services as contracted and attending important client events.The IT Manager will be responsible for the overall management of client relationships and their IT infrastructure.Develop a partnership with key stakeholders at client organizations, ranging from CEO's to end usersDevelop 1, 3, and 5 year technology plans for small to medium sized businessesManage the IT operations at various clientsAid in the design of technology solutions, taking into account budget, risk and other organizational environmental factorsPresent technical information to non-technical audiencesManage consulting engagements to achieve both client satisfaction and profitability goalsWhat We're Looking For:Excellent working knowledge of IP and internet/email topology and networked systemsExcellent working knowledge of all Windows Operating systems, Microsoft Applications,Excellent, proven organizational and project management skillsExcellent customer relationship and communication skillsAbility to quickly assess situations, troubleshoot problems, make decisions, and follow through to resolutionHigh degree of self-motivation and organization, able to work independently with minimal supervision.Enthusiastic, outgoing, adaptable, unflappable under pressure and comfortable working in a variety of client environments.Undergraduate education and 3 or more years of relevant experience3 or more years of IT experience.Working knowledge of networked systems, Windows & Apple OS, Microsoft Applications, Server Virtualization and Cloud based file and email systemsExperience working on IT Project and/or Operations teamsExcellent time management and ability to prioritize tasks efficientlyExcellent communication skills, both written and verbalEnthusiastic, adaptable and calm under pressureBenefits Include:Challenging, exciting consulting work without the overnight or long distance travelCompetitive SalaryHealth, Dental, Life, Short Term and Long Term Disability insuranceGenerous paid time offCompany HolidaysTuition Reimbursement401K with company matchingFind Us On:Facebook - https://www.facebook.com/insourceservicesLinkedIn - https://www.linkedin.com/company/insource-services-incTwitter - https://twitter.com/InsourceSvcsAt Insource we appreciate the value and richness of different perspectives and experiences. We constantly strive to be a more diverse and inclusive workplace. We work to make you feel welcomed and engaged as a valued member of the team. We provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, veteran status, or any other characteristic protected by federal, state or local law. In addition, Insource Services will provide reasonable accommodations for qualified individuals with disabilities.
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