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It Program Manager Jobs in Cleveland, OH (NOW HIRING)

Snap-on Inc

IT Project Manager

Richfield, OH · On-site

$92K - $108K/yr

The IT Project Manager ensures that projects are delivered on time, within budget and meet customer expectations. This is the single individual within the organization who is ultimately responsible ...

Snap-on Inc

IT Project Manager

Richfield, OH · On-site

$92K - $108K/yr

The IT Project Manager ensures that projects are delivered on time, within budget and meet customer expectations. This is the single individual within the organization who is ultimately responsible ...

Snap-on Inc

IT Project Manager

Richfield, OH · On-site

$92K - $108K/yr

The IT Project Manager ensures that projects are delivered on time, within budget and meet customer expectations. This is the single individual within the organization who is ultimately responsible ...

Park Place Technologies

Sr. Manager, IT

Highland Heights, OH · On-site

$92K - $113K/yr

... technology and industry best practices within cloud and internal server environments. Build and ... Program, Partner Management, and Marketing) use within Salesforce • Maintain Help Desk ticketing ...

Millcraft

IT Operations Manager

Independence, OH · On-site

THE DIFFERENCE YOU WILL MAKE We are looking for an IT Operations Manager to own the daily heartbeat ... Wellness Program * Company Paid Holidays * 401k Retirement Savings Plan * Employee Assistance ...

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Showing results 21-40

All JobsIt Program JobsIt Program Manager JobsIt Program Manager Jobs in Cleveland, OH

It Program Manager information

See Cleveland, OH salary details

$66.3K

$115.1K

$132.2K

How much do it program manager jobs pay per year?

As of Sep 8, 2026, the average yearly pay for it program manager in Cleveland, OH is $115,099.00, according to ZipRecruiter salary data. Most workers in this role earn between $112,300.00 and $112,800.00 per year, depending on experience, location, and employer.

What is an IT program manager?

IT Program Managers are professionals responsible for overseeing and coordinating multiple technology projects within an organization. They ensure that these projects align with the company’s strategic goals, managing resources, budgets, timelines, and stakeholder communication. Unlike project managers who focus on individual projects, program managers manage a portfolio of related projects to achieve broader business objectives. They play a key role in risk management, resolving issues, and ensuring successful program delivery.

What does an IT program manager do?

An IT program manager works to develop and oversee different programs for an employer. In this career, responsibilities are to create a plan or framework for the program, implement the framework, and oversee teams of employees working on projects. They may be involved in selecting a team projects, planning a budget and timeline, and defining the project scope as it relates to the company’s regular operations. Qualifications often include a bachelor’s degree or master’s degree in computer science or information technology.

What are the key skills and qualifications needed to thrive as an IT program manager, and why are they important?

To thrive as an IT Program Manager, you need expertise in project management, budgeting, and IT systems, often supported by a bachelor’s degree and certifications such as PMP or Agile. Familiarity with project management tools (e.g., Jira, MS Project) and enterprise IT platforms is typically required. Strong leadership, communication, and problem-solving skills help you effectively coordinate teams and manage stakeholder expectations. These skills ensure successful delivery of complex IT initiatives on time and within scope, driving organizational goals.

What are some common challenges IT program managers face when coordinating cross-functional teams?

IT Program Managers often work with cross-functional teams that include developers, business analysts, QA specialists, and stakeholders from various departments. One common challenge is ensuring effective communication and alignment among diverse team members with different priorities and technical backgrounds. Balancing competing deadlines, managing resource allocation, and navigating organizational changes can also be demanding. Successful IT Program Managers proactively address these challenges by setting clear expectations, fostering collaboration, and regularly updating stakeholders on progress.

What is the difference between It Program Manager vs IT Project Manager?

AspectIT Program ManagerIT Project Manager
ResponsibilitiesOversees multiple related projects, aligns them with business goals, manages program-level risks and resources.Manages individual projects, ensuring specific objectives, scope, and deadlines are met.
CertificationsPMP, PgMP, ITILPMP, CAPM, ITIL
Work EnvironmentStrategic, cross-project coordination, senior management interactionProject execution, team management, stakeholder communication
FocusProgram-level outcomes and strategic alignmentProject-specific deliverables and timelines

While both roles require similar certifications and work in IT environments, an IT Program Manager oversees multiple projects to ensure they align with broader business objectives, whereas an IT Project Manager focuses on the successful delivery of individual projects.

How much does an IT Program Manager earn?

An IT Program Manager's salary typically ranges from $90,000 to $150,000 annually, depending on experience, location, and industry. Senior roles or those with specialized skills and certifications can earn higher compensation, often exceeding $160,000 per year.

What is the average salary of an IT Program Manager?

The average salary of an IT Program Manager typically ranges from $100,000 to $150,000 annually, depending on experience, location, and industry. Senior roles with certifications like PMP or PMI-ACP may command higher salaries, and the role often requires strong project management skills and familiarity with IT systems and tools.
More about It Program Manager jobs

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The top searched job categories for It Program Manager jobs in Cleveland, OH are:

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Cities near Cleveland, OH with the most It Program Manager job openings:

It Program Manager jobs near you
Infographic showing various It Program Manager job openings in Cleveland, OH as of August 2026, with employment types broken down into 1% As Needed, 78% Full Time, 16% Part Time, and 5% Contract. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution, with an average salary of $115,274 per year, or $55.4 per hour.

Customer Program Manager

Westlake, OH • On-site

Technology Recovery Group
See more jobs at Technology Recovery Groupexternal

Full-time

Re-posted 12 days ago

Job description

TRG is seeking a Customer Program Manager to add to our team. This role will ideally be in person, working with our CPM & PM team.
The Customer Program Manager (CPM) owns the long-term relationship with assigned enterprise customers and is responsible for coordinating technology deployments, lifecycle management, and ongoing program delivery for the duration of the customer relationship. This role acts as the primary trusted advisor and escalation point for the customer across all internal teams.
The CPM leads large-scale technology deployment, rollout, and lifecycle management projects for enterprise customers. This role serves as the primary point of accountability for project planning, customer communication, deployment readiness, order execution, scheduling, and successful delivery.
The ideal candidate combines strong project management skills with a hands-on operational mindset and is comfortable working across sales, operations, field services, logistics, procurement, and customer teams to drive projects from initial order receipt through final deployment completion.
This position is highly visible within the organization and requires the ability to manage multiple concurrent projects while maintaining exceptional customer satisfaction, operational execution, and long-term account continuity. Experience in technology deployments, managed services, device lifecycle management, mobility, POS, field services, or IT asset management environments is strongly preferred.
Key Responsibilities
Project Leadership & Customer Management
  • Own the end-to-end customer relationship for assigned accounts; act as the primary point of contact and internal advocate for the customer.
  • Lead multiple concurrent customer deployment projects ranging from hundreds to thousands of devices across multiple locations.
  • Serve as the primary customer-facing project manager throughout the project lifecycle.
  • Maintain continuity across multiple projects, releases, and vendors to ensure consistent customer experience and program-level delivery.
  • Develop and maintain project plans, deployment schedules, milestones, risk logs, and communication plans.
  • Facilitate project kickoff meetings, status reviews, executive updates, deployment readiness reviews, Quarterly/Annual Business Reviews (QBRs), and other governance as needed.
  • Manage project scope, timelines, risks, dependencies, and issue resolution.

Deployment & Order Execution
  • Ensure operational activities align to the broader customer program roadmap and long-term commitments.
  • Manage the operational execution of customer orders required to support project deployments.
  • Create, review, and maintain project-related transactions within ERP and service management platforms.
  • Ensure alignment between customer demand, inventory availability, deployment schedules, and operational capacity.
  • Validate project data accuracy and proactively identify discrepancies that could impact delivery timelines.
  • Coordinate deployment schedules with internal teams, customers, and third-party service providers.

Project Planning & Reporting
  • Maintain account-level roadmaps and multi-year deployment plans in addition to detailed project schedules and deployment forecasts.
  • Monitor project progress against key milestones and service-level commitments.
  • Provide regular project status reporting to customers and executive leadership, synthesizing project-level status into program-level reporting.
  • Track project metrics, deployment progress, risks, issues, and corrective actions.
  • Develop post-project reviews, lessons learned, and process improvement recommendations.

Process Improvement
  • Identify opportunities to improve project delivery processes, reporting, and system utilization.
  • Participate in automation and workflow improvement initiatives.
  • Support the development of standard operating procedures and best practices within the PMO.
  • Capture customer feedback, coordinate product/process improvement requests, and ensure lessons learned are applied across the account.
  • Contribute to continuous improvement efforts focused on scalability, customer experience, and operational efficiency.

Leadership & Mentorship
  • Provide guidance and mentorship to junior project managers and project coordinators.
  • Lead cross-functional teams without direct authority to achieve project objectives.
  • Ensure smooth handoffs between project teams over time to preserve institutional knowledge and customer continuity.
  • Support PMO initiatives and special projects as assigned.

Required Qualifications
  • Bachelor's degree in Business, Supply Chain, Information Technology, Project Management, or related field; equivalent experience considered.
  • 5-7+ years of project management experience in technology deployments, managed services, logistics, supply chain, field services, IT lifecycle management, or related industries.
  • Demonstrated success managing large, multi-site deployment or rollout projects.
  • Proven experience in customer- or account-facing roles, including managing executive relationships and escalations.
  • Experience working within ERP, CRM, or service management platforms such as NetSuite, ServiceNow, Salesforce, SAP, Oracle, or similar.
  • Strong understanding of project planning, scheduling, risk management, and stakeholder communication.
  • Advanced Microsoft Excel and Microsoft Project skills.
  • Excellent organizational, analytical, and problem-solving abilities.
  • Commercial awareness of contracts, SLAs, renewals, and scope/change management.
  • Strong written, verbal, and presentation skills.

Preferred Qualifications
  • PMP certification or equivalent project management certification.
  • Experience supporting enterprise technology deployments involving endpoints, mobility devices, POS systems, kiosks, networking equipment, or IT infrastructure.
  • Experience managing field service installations and nationwide rollout programs.
  • Experience with NetSuite, ServiceNow, SharePoint, and Power BI.
  • Familiarity with warehouse, logistics, inventory management, or device lifecycle management operations.
  • Experience supporting customers with 1,000+ locations or 5,000+ employees.
  • Experience in customer success, program-level account management, or roles requiring long-term customer stewardship.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.
For further information, please review the Know Your Rights notice from the Department of Labor.

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