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It Operations Support Manager Jobs in Decatur, GA

4pconsultinginc

IT Operations Support 3

Atlanta, GA · On-site

Position: IT Operations Support 3 Client: Southern Company Services Duration: 3 Years Locations ... Incident Management * Batch Processing * Disaster Recovery * Root Cause Analysis * System ...

RaceTrac

IT Support Manager

Atlanta, GA

This role leads incident response, operational support, and continuous service improvement ... Experience with IT Service Management (ITSM) processes and tools; ServiceNow experience is a plus.

ACI Infotech

IT Support Manager

Atlanta, GA · On-site

ROLE: IT SUPPORT MANAGER ROLE LOCATION: ATLANTA, GA MODE: HYBRID DURATION: FULL TIME KEY SKILLS ... operations, or customer experience? * Have regular check-ins with business teams to stay ahead of ...

WizeHire, Inc

Operations Support Manager

Atlanta, GA · On-site

We are seeking a dynamic Operations Support Manager to lead hotel operations with a focus on team development, guest satisfaction, and financial performance. This is a high-impact leadership role ...

Valid8 Financial, Inc.

IT Specialist II

Atlanta, GA · On-site

We are seeking an experienced, solutions-driven IT Specialist II to provide advanced technical support, manage critical IT infrastructure, and support security and operational initiatives that ensure ...

Rayonier

Senior IT Operations Analyst

Atlanta, GA · On-site

Reporting directly to the Director of IT Operations, you will operate with a high degree of ... Support change management efforts related to new tools, systems, and processes. IT Asset, Vendor ...

Deploy

IT Operations Specialist - Level 2

Atlanta, GA · On-site

Job Title: IT Operations Specialist - Level 2Reports to: IT Operations Manager The IT Operations ... lifecycle operations, manages M365 and user administration, and provides Level 2 support for ...

RELEX Solutions

IT Operations Engineer

Atlanta, GA · On-site

... and documentation. IT Asset Management (support) ITAM owns the function. Reliable, day-to-day ... operations, and production planning across the end-to-end value chain. With a global team of over 2 ...

RELEX Solutions

IT Operations Engineer

Atlanta, GA

... and documentation. IT Asset Management (support) ITAM owns the function. Reliable, day-to-day ... operations, and production planning across the end-to-end value chain. With a global team of over 2 ...

AMI HOLDINGS LLC

Specialist, IT Support

Atlanta, GA · On-site

Reporting to the IT Operations Manager, you will provide day-to-day technical support to employees, support helpdesk operations, and handle routine system and device tasks. The role is primarily ...

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All JobsIt Operations Support JobsIt Operations Support Manager JobsIt Operations Support Manager Jobs in Decatur, GA

It Operations Support Manager information

See Decatur, GA salary details

$27.3K

$71.5K

$116.2K

How much do it operations support manager jobs pay per year?

As of Sep 10, 2026, the average yearly pay for it operations support manager in Decatur, GA is $71,454.00, according to ZipRecruiter salary data. Most workers in this role earn between $56,100.00 and $89,300.00 per year, depending on experience, location, and employer.

What does an IT Operations Support Manager do?

An IT Operations Support Manager oversees the daily operations of an organization's IT support teams, ensuring systems run smoothly and issues are resolved promptly. They manage staff, coordinate incident response, and implement best practices to maintain high service levels. Their responsibilities also include monitoring system performance, managing IT resources, and supporting the organization’s technology infrastructure. This role is crucial in minimizing downtime and ensuring that end-users have reliable access to IT services.

What are the key skills and qualifications needed to thrive as an IT Operations Support Manager?

To thrive as an IT Operations Support Manager, you need expertise in IT infrastructure, systems administration, incident management, and a relevant degree or certifications such as ITIL or CompTIA. Familiarity with monitoring tools, ticketing systems like ServiceNow, and enterprise platforms is typically required. Strong leadership, communication, and problem-solving skills help manage teams and coordinate with stakeholders effectively. These skills ensure efficient IT operations, minimal downtime, and high-quality support for organizational productivity.

How does an IT Operations Support Manager typically interact with other departments to resolve technical issues?

As an IT Operations Support Manager, collaboration with other departments is a key part of the role. You will frequently coordinate with teams such as software development, network engineering, and end-user support to diagnose and resolve system outages or performance issues. This often involves facilitating communication between technical and non-technical staff, ensuring that problems are clearly understood and addressed efficiently. Building strong cross-functional relationships and maintaining clear documentation are essential to streamline resolutions and prevent recurring issues.

What is the difference between It Operations Support Manager vs Network Support Specialist?

AspectIt Operations Support ManagerNetwork Support Specialist
CredentialsIT certifications (e.g., CompTIA, Cisco), relevant experienceNetworking certifications (e.g., Cisco CCNA), technical skills
Work EnvironmentIT departments, support teams, enterprise environmentsNetwork operations centers, technical support teams
Employer & IndustryBusinesses, government agencies, IT service providersTelecom companies, data centers, large enterprises
Search & Comparison IntentUnderstanding managerial roles in IT supportTechnical network support and troubleshooting

The It Operations Support Manager oversees IT support teams and manages overall IT operations, focusing on strategic planning and coordination. In contrast, a Network Support Specialist primarily handles network troubleshooting, configuration, and technical support. While both roles require technical certifications and work in similar environments, the manager role emphasizes leadership and management, whereas the specialist role is more technical and hands-on.

Is an IT Operations Support Manager a stressful job?

An IT Operations Support Manager role can be stressful due to the need to ensure system uptime, resolve technical issues quickly, and manage team responsibilities. The job often involves handling urgent problems, working under tight deadlines, and maintaining high availability of IT services, which can contribute to workplace stress.

What is the role of an IT Operations Support Manager?

An IT Operations Support Manager oversees the daily functioning of an organization's IT infrastructure, including networks, servers, and hardware. They coordinate technical support, manage incident resolution, and ensure system reliability, often utilizing tools like monitoring software and ITIL best practices to maintain operational efficiency.
Infographic showing various It Operations Support Manager job openings in Decatur, GA as of August 2026, with employment types broken down into 1% As Needed, 71% Full Time, 23% Part Time, and 5% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $71,454 per year, or $34.4 per hour.

IT Operations Support 3

Atlanta, GA • On-site

4pconsultinginc
See more jobs at 4pconsultingincexternal

Contractor

Re-posted 15 days ago

Job description

Position: IT Operations Support 3

Client: Southern Company Services

Duration: 3 Years
 

Locations (Hybrid):

  • Atlanta, GA (Preferred)
  • Naperville, IL
  • Birmingham, AL

Work Schedule

  • Hybrid work environment
  • 24x7x365 Infrastructure Operations Center
  • Fixed, non-rotating schedule
  • Occasional overtime, on-call, and extended hours as needed

Job Summary

Southern Company Services is seeking an Infrastructure Operations Center (IOC) Analyst to provide 24x7 monitoring and first-level support for enterprise computing systems, mainframe environments, and production applications. The successful candidate will monitor critical infrastructure, perform incident diagnosis and resolution, support disaster recovery processes, and work closely with internal teams and external vendors to maintain system availability and operational excellence.

This is a hybrid position. Candidates must reside within 50 miles of one of the listed office locations.

Key Responsibilities

  • Monitor enterprise computing systems, mainframe environments, and production applications.
  • Perform first-level troubleshooting and incident resolution for Windows, Linux/UNIX, and IBM Mainframe environments.
  • Monitor and support batch processing using Jobtrac, AutoSys, and Control-M.
  • Respond to application failures (abends) and restore production services.
  • Monitor backup and disaster recovery processes for critical business applications.
  • Analyze system alerts, document incidents, and maintain detailed operational records.
  • Coordinate issue resolution with infrastructure teams, vendors, and service providers.
  • Support continuous process improvement and operational documentation.
  • Participate in a 24x7 operations environment, including on-call and occasional extended hours.

Required Qualifications

  • Bachelor's degree in Computer Science, Information Systems, or related field or 5+ years of relevant infrastructure operations experience.
  • Experience supporting enterprise computing systems and/or IBM Mainframe environments.
  • Strong troubleshooting and analytical skills.
  • Experience with Windows, UNIX/Linux, and enterprise infrastructure monitoring.
  • Ability to work in a fast-paced 24x7 operations environment.

Preferred Technical Skills

  • Oracle Unified Assurance (OUA)
  • IBM Mainframe (z/OS, MVS, CICS, IDMS, DB2, TSO, ISPF, JES2, JCL, MQ Series, OPS/MVS)
  • Windows Servers (Physical, Virtual, Clustered)
  • UNIX/Linux Servers
  • Microsoft Exchange
  • SQL Server & Oracle Databases
  • IIS & Distributed File System (DFS)
  • Production Application Support
  • Jobtrac
  • CA AutoSys
  • BMC Control-M
  • Connect
  • vDirect

Desired Skills

  • Infrastructure Monitoring
  • Production Support
  • Mainframe Operations
  • Incident Management
  • Batch Processing
  • Disaster Recovery
  • Root Cause Analysis
  • System Administration
  • Problem Solving
  • Team Collaboration
  • Technical Documentation
  • Customer Support