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It Operations Support Manager Jobs in Decatur, GA

Hermeus

Sr IT Support Specialist

Atlanta, GA · On-site

$103K - $127K/yr

As a Senior IT Support Specialist , you will serve as a hands-on technical leader supporting daily ... Familiarity with ITIL/service management best practices and improving IT operations or service desk ...

cosm

IT Program Manager

Atlanta, GA

$111K - $112K/yr

Coordinate and monitor Venue IT operations and multiple concurrent IT projects within the program ... Strong understanding of support ticketing and project management tools (e.g., ServiceNow, MS ...

cosm

IT Program Manager

Atlanta, GA · On-site

$111K - $112K/yr

Coordinate and monitor Venue IT operations and multiple concurrent IT projects within the program ... Strong understanding of support ticketing and project management tools (e.g., ServiceNow, MS ...

Tier4 Group

IT Engineer

Atlanta, GA · Remote

Manage DNS records, domain authentication, and email security technologies. * Support remote access ... Automation & AI-Assisted Operations * Develop scripts and internal tools to automate routine ...

cosm

IT Program Manager

Atlanta, GA · On-site

$111K - $112K/yr

Coordinate and monitor Venue IT operations and multiple concurrent IT projects within the program ... Strong understanding of support ticketing and project management tools (e.g., ServiceNow, MS ...

Cosm

IT Program Manager

Atlanta, GA · On-site

$111K - $112K/yr

Coordinate and monitor Venue IT operations and multiple concurrent IT projects within the program ... Strong understanding of support ticketing and project management tools (e.g., ServiceNow, MS ...

Cajun Funding Corp

IT Support Engineer

Atlanta, GA · On-site

The IT Support Engineer delivers advanced technical support across a global enterprise environment ... management, cloud administration, networking, and security operations to ensure a secure, stable ...

Church's Chicken

IT Support Engineer

Atlanta, GA · On-site

The IT Support Engineer delivers advanced technical support across a global enterprise environment ... management, cloud administration, networking, and security operations to ensure a secure, stable ...

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All JobsIt Operations Support JobsIt Operations Support Manager JobsIt Operations Support Manager Jobs in Decatur, GA

It Operations Support Manager information

See Decatur, GA salary details

$27.3K

$71.5K

$116.2K

How much do it operations support manager jobs pay per year?

As of Sep 10, 2026, the average yearly pay for it operations support manager in Decatur, GA is $71,454.00, according to ZipRecruiter salary data. Most workers in this role earn between $56,100.00 and $89,300.00 per year, depending on experience, location, and employer.

What does an IT Operations Support Manager do?

An IT Operations Support Manager oversees the daily operations of an organization's IT support teams, ensuring systems run smoothly and issues are resolved promptly. They manage staff, coordinate incident response, and implement best practices to maintain high service levels. Their responsibilities also include monitoring system performance, managing IT resources, and supporting the organization’s technology infrastructure. This role is crucial in minimizing downtime and ensuring that end-users have reliable access to IT services.

What are the key skills and qualifications needed to thrive as an IT Operations Support Manager?

To thrive as an IT Operations Support Manager, you need expertise in IT infrastructure, systems administration, incident management, and a relevant degree or certifications such as ITIL or CompTIA. Familiarity with monitoring tools, ticketing systems like ServiceNow, and enterprise platforms is typically required. Strong leadership, communication, and problem-solving skills help manage teams and coordinate with stakeholders effectively. These skills ensure efficient IT operations, minimal downtime, and high-quality support for organizational productivity.

How does an IT Operations Support Manager typically interact with other departments to resolve technical issues?

As an IT Operations Support Manager, collaboration with other departments is a key part of the role. You will frequently coordinate with teams such as software development, network engineering, and end-user support to diagnose and resolve system outages or performance issues. This often involves facilitating communication between technical and non-technical staff, ensuring that problems are clearly understood and addressed efficiently. Building strong cross-functional relationships and maintaining clear documentation are essential to streamline resolutions and prevent recurring issues.

What is the difference between It Operations Support Manager vs Network Support Specialist?

AspectIt Operations Support ManagerNetwork Support Specialist
CredentialsIT certifications (e.g., CompTIA, Cisco), relevant experienceNetworking certifications (e.g., Cisco CCNA), technical skills
Work EnvironmentIT departments, support teams, enterprise environmentsNetwork operations centers, technical support teams
Employer & IndustryBusinesses, government agencies, IT service providersTelecom companies, data centers, large enterprises
Search & Comparison IntentUnderstanding managerial roles in IT supportTechnical network support and troubleshooting

The It Operations Support Manager oversees IT support teams and manages overall IT operations, focusing on strategic planning and coordination. In contrast, a Network Support Specialist primarily handles network troubleshooting, configuration, and technical support. While both roles require technical certifications and work in similar environments, the manager role emphasizes leadership and management, whereas the specialist role is more technical and hands-on.

Is an IT Operations Support Manager a stressful job?

An IT Operations Support Manager role can be stressful due to the need to ensure system uptime, resolve technical issues quickly, and manage team responsibilities. The job often involves handling urgent problems, working under tight deadlines, and maintaining high availability of IT services, which can contribute to workplace stress.

What is the role of an IT Operations Support Manager?

An IT Operations Support Manager oversees the daily functioning of an organization's IT infrastructure, including networks, servers, and hardware. They coordinate technical support, manage incident resolution, and ensure system reliability, often utilizing tools like monitoring software and ITIL best practices to maintain operational efficiency.
Infographic showing various It Operations Support Manager job openings in Decatur, GA as of August 2026, with employment types broken down into 1% As Needed, 71% Full Time, 23% Part Time, and 5% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $71,454 per year, or $34.4 per hour.

Sr IT Support Specialist

Atlanta, GA • On-site

Hermeus
Aviation • 51 - 200 employees
Learn more about Hermeusexternal

$103K - $127K/yr

Full-time

Medical, Retirement, PTO

Posted 7 days ago

Job description

Hermeus is a venture-backed defense aviation company reclaiming the lost art of rapid iterative prototyping to build the fastest aircraft in the world today. By prioritizing relentless hardware iteration, we deliver high-speed systems at the pace of the modern battlefield. We work with the Department of War to provide the high-speed capabilities our nation and its allies need to maintain a durable, asymmetric advantage.
About The Role:
As a Senior IT Support Specialist, you will serve as a hands-on technical leader supporting daily IT operations while owning escalations, mentoring junior staff, and driving continuous improvement of service desk and endpoint support processes. This role is 4 days onsite in Atlanta, GA (1 work from home day after 60 days) and requires strong technical depth across Microsoft enterprise environments, Windows systems, and end-user computing, with exposure to macOS, Linux, scripting, and foundational networking.
You will be responsible for resolving complex issues, implementing tiered support models, delivering exceptional customer service, and acting as a trusted IT partner to the business.
Responsibilities
  • Provide senior-level, hands-on IT support, owning complex service desk issues and escalations through resolution while mentoring junior team members.
  • Troubleshoot, deploy, configure, and support end-user hardware, software, peripherals, and operating systems across Windows, macOS, and Linux environments.
  • Administer and support the Microsoft enterprise stack, including Windows desktop/server, Entra ID/Azure AD, Intune, and Microsoft 365.
  • Troubleshoot foundational networking issues including LAN/WAN connectivity, VPN, DNS, DHCP, and wireless networking.
  • Leverage scripting and automation, primarily PowerShell, to streamline routine tasks and improve operational efficiency.
  • Perform root cause analysis and drive continuous improvements to service desk workflows, SOPs, documentation, and knowledge-base resources.
  • Deliver responsive, customer-focused support while partnering across IT and maintaining information security, export control, and data privacy requirements.
  • Maintain 100% onsite presence in Hawthorne, CA to support hardware, secure environments, and in-person user needs.

Requirements
  • 5+ years of progressive IT support, systems support, or service desk experience, including ownership of complex technical issues and escalations.
  • Strong hands-on expertise across the Microsoft stack, including Windows desktop/server, Entra ID/Azure AD, Intune, and Microsoft 365.
  • Strong Windows experience with working knowledge of macOS and Linux environments.
  • Working scripting/automation experience, preferably PowerShell; Python or Bash experience is a plus.
  • Solid understanding of networking fundamentals, including TCP/IP, LAN/WAN, VPN, DNS, DHCP, and wireless connectivity.
  • Demonstrated experience with root cause analysis, service desk/process improvements, and technical documentation.
  • Strong customer service and communication skills with the ability to translate technical concepts for non-technical users.
  • Ability to work Atlanta, GA Monday-Friday, 7: 00 a.m.- 4:00 p.m. (1 Work from home day after 60 days)

Preferred Skills & Experience
  • Ability to obtain and maintain a Top Secret security clearance.
  • Bachelor's degree in IT, Computer Science, or a related field, or equivalent practical experience.
  • Advanced PowerShell scripting and automation experience.
  • Deeper networking experience, including routing/switching concepts such as TCP/IP, IPv4/IPv6, BGP, OSPF, or MPLS.
  • Experience supporting Azure/AWS and virtualized infrastructure.
  • Familiarity with ITIL/service management best practices and improving IT operations or service desk processes.

$103,950 - $127,050 a year
The salary range listed for this role is intended as a general guideline. Final compensation will be determined based on a variety of factors, including role scope and responsibilities, relevant experience, education and training, key skills, market data, and business needs.
At Hermeus, compensation is only one part of our total rewards package. We offer competitive pay, equity, and a range of benefits designed to support our team.
Benefits:
  • Health & Wellness: 100% employer-paid healthcare and pet insurance
  • Financial: Competitive pay, stock options, 401(k) retirement plan, and potential year-end bonuses
  • Time Off: Paid parental leave, 12 federal holidays, unlimited PTO for exempt employees, and generous accrued PTO for non-exempt employees
  • Office Perks: Weekly paid office lunches and fully stocked breakrooms

U.S. EXPORT CONTROL COMPLIANCE STATUS
The person hired will have access to information and items subject to U.S. export controls, and therefore, must either be a "U.S. person" as defined by22 C.F.R. § 120.62or otherwise eligible for deemed export licensing. US persons include U.S. citizens, U.S. nationals, lawful permanent residents (green card holders), and asylees and refugees with such status granted, not pending.
EQUAL OPPORTUNITY
Hermeus is an Equal Opportunity Employer. Employment decisions at Hermeus are based solely on merit, competence, and qualifications, without regard to race, color, religion, gender, national origin/ethnicity, veteran status, disability status, age, sexual orientation, gender identity, marital status, mental or physical disability, or any other legally protected status.
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

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