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It Operations Support Manager Jobs in Decatur, GA

AMI HOLDINGS LLC

Specialist, IT Support

Atlanta, GA · On-site

Reporting to the IT Operations Manager, you will provide day-to-day technical support to employees, support helpdesk operations, and handle routine system and device tasks. The role is primarily ...

Bekaert

IT Infrastructure Service Manager

Atlanta, GA · On-site

Monitor operational KPIs and service performance. Manage IT asset lifecycle, inventory accuracy, and CMDB updates. Coordinate change, release, and maintenance activities. Support business-critical ...

Bekaert

IT Infrastructure Service Manager

Atlanta, GA · On-site

... operational KPIs and service performance. • Manage IT asset lifecycle, inventory accuracy, and CMDB updates. • Coordinate change, release, and maintenance activities. • Support business ...

Kopius, Inc.

IT Support Analyst

Atlanta, GA · On-site

$50K - $75K/yr

Support endpoint management through our MDM platform (Microsoft Intune experience preferred ... Comfortable being the sole on-site IT presence and taking ownership of local operational outcomes

Spectra Defense

IT Support Engineer

Alpharetta, GA · On-site

In this role, you will manage a wide range of technical responsibilities, support daily IT operations, and work closely with our Managed Service Provider (MSP) to ensure smooth and reliable service ...

Geotab

IT Support Specialist

Atlanta, GA · On-site

The IT Support Specialist provides efficient, employee-facing IT support across Geotab offices and ... operational asset processes; policy, compliance, and governance remain under the Asset Management ...

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Showing results 21-40

All JobsIt Operations Support JobsIt Operations Support Manager JobsIt Operations Support Manager Jobs in Decatur, GA

It Operations Support Manager information

See Decatur, GA salary details

$27.3K

$71.5K

$116.2K

How much do it operations support manager jobs pay per year?

As of Sep 10, 2026, the average yearly pay for it operations support manager in Decatur, GA is $71,454.00, according to ZipRecruiter salary data. Most workers in this role earn between $56,100.00 and $89,300.00 per year, depending on experience, location, and employer.

What does an IT Operations Support Manager do?

An IT Operations Support Manager oversees the daily operations of an organization's IT support teams, ensuring systems run smoothly and issues are resolved promptly. They manage staff, coordinate incident response, and implement best practices to maintain high service levels. Their responsibilities also include monitoring system performance, managing IT resources, and supporting the organization’s technology infrastructure. This role is crucial in minimizing downtime and ensuring that end-users have reliable access to IT services.

What are the key skills and qualifications needed to thrive as an IT Operations Support Manager?

To thrive as an IT Operations Support Manager, you need expertise in IT infrastructure, systems administration, incident management, and a relevant degree or certifications such as ITIL or CompTIA. Familiarity with monitoring tools, ticketing systems like ServiceNow, and enterprise platforms is typically required. Strong leadership, communication, and problem-solving skills help manage teams and coordinate with stakeholders effectively. These skills ensure efficient IT operations, minimal downtime, and high-quality support for organizational productivity.

How does an IT Operations Support Manager typically interact with other departments to resolve technical issues?

As an IT Operations Support Manager, collaboration with other departments is a key part of the role. You will frequently coordinate with teams such as software development, network engineering, and end-user support to diagnose and resolve system outages or performance issues. This often involves facilitating communication between technical and non-technical staff, ensuring that problems are clearly understood and addressed efficiently. Building strong cross-functional relationships and maintaining clear documentation are essential to streamline resolutions and prevent recurring issues.

What is the difference between It Operations Support Manager vs Network Support Specialist?

AspectIt Operations Support ManagerNetwork Support Specialist
CredentialsIT certifications (e.g., CompTIA, Cisco), relevant experienceNetworking certifications (e.g., Cisco CCNA), technical skills
Work EnvironmentIT departments, support teams, enterprise environmentsNetwork operations centers, technical support teams
Employer & IndustryBusinesses, government agencies, IT service providersTelecom companies, data centers, large enterprises
Search & Comparison IntentUnderstanding managerial roles in IT supportTechnical network support and troubleshooting

The It Operations Support Manager oversees IT support teams and manages overall IT operations, focusing on strategic planning and coordination. In contrast, a Network Support Specialist primarily handles network troubleshooting, configuration, and technical support. While both roles require technical certifications and work in similar environments, the manager role emphasizes leadership and management, whereas the specialist role is more technical and hands-on.

Is an IT Operations Support Manager a stressful job?

An IT Operations Support Manager role can be stressful due to the need to ensure system uptime, resolve technical issues quickly, and manage team responsibilities. The job often involves handling urgent problems, working under tight deadlines, and maintaining high availability of IT services, which can contribute to workplace stress.

What is the role of an IT Operations Support Manager?

An IT Operations Support Manager oversees the daily functioning of an organization's IT infrastructure, including networks, servers, and hardware. They coordinate technical support, manage incident resolution, and ensure system reliability, often utilizing tools like monitoring software and ITIL best practices to maintain operational efficiency.
Infographic showing various It Operations Support Manager job openings in Decatur, GA as of August 2026, with employment types broken down into 1% As Needed, 71% Full Time, 23% Part Time, and 5% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $71,454 per year, or $34.4 per hour.

Specialist, IT Support

Atlanta, GA • On-site

AMI HOLDINGS LLC
See more jobs at AMI HOLDINGS LLCexternal

Full-time

Medical, Dental, Vision, Life, PTO

Re-posted 10 days ago

Job description

Position Overview

We are seeking an IT Support Specialist to join our team.
Reporting to the IT Operations Manager, you will provide day-to-day technical support to employees, support helpdesk operations, and handle routine system and device tasks.
The role is primarily focused on end-user support and ensuring smooth IT operations across our US locations.

Key Responsibilities

Help Desk

  • Provide onsite and remote Tier 1–2 IT support for workstations, applications, operating systems, and user accounts.
  • Manage and prioritize helpdesk tickets, ensuring efficient resolution or escalation when needed.
  • Communicate clearly and proactively with users, providing guidance, status updates, and follow-up until resolution.
  • Create and maintain IT documentation, SOPs, FAQs, and knowledge base articles.
  • Support users during onboarding and offboarding (accounts, devices, access setup).
  • Provide regular reporting on support activity, recurring issues, and improvement points.

Hardware Preparation & Deployment

  • Prepare, configure, and replace laptops, desktops, and peripherals.
  • Coordinate the delivery, shipping, or handover of devices to employees across US locations.
  • Manage inventory, perform routine checks, and ensure devices meet company standards before deployment.
  • Troubleshoot and repair hardware or initiate vendor warranty processes when required.

Systems, Network & Security Support

  • Perform routine administrative tasks in Microsoft 365, Active Directory, Entra ID, and Intune (user provisioning, license management, device enrollment).
  • Monitor system alerts and follow established procedures or escalate as appropriate.
  • Assist with regular maintenance activities such as updates, backups, and device compliance checks.
  • Support the application of IT policies and security standards (MFA, password policies, access controls).
  • Collaborate with the IT Manager and external partners during system or security-related activities.

Qualifications

  • Minimum 3 years of experience in IT support roles with similar technical environment and responsibilities.
  • Strong knowledge of Windows 10/11, Microsoft 365, and typical workstation environments.
  • Familiarity with Active Directory, Entra ID, Azure, and Intune.
  • Excellent communication skills with the ability to interact effectively with non-technical users.
  • Strong organizational, troubleshooting, and follow-up skills.
  • Relevant certifications (CompTIA A+, Microsoft 365 Fundamentals, Azure certifications) are a plus.