It Operations Manager Jobs in Springfield, MA (NOW HIRING)

Position Overview

The IT Asset Manager oversees the full lifecycle of IT hardware, software, and related assets to provide accurate visibility, cost control, and compliance in a federal IT environment. The role develops and executes asset management strategies covering acquisition, deployment, maintenance, and secure disposal while maintaining centralized inventories and configuration records using dedicated ITAM and discovery tools. The IT Asset Manager collaborates with procurement, finance, security, and operations teams to align asset decisions with budgeting, licensing, and risk requirements, using asset data and analytics to inform refresh plans, optimization opportunities, and audit responses.

Key Responsibilities

• Establish IT asset management policies, standards, and workflows for tracking hardware, software, and licenses from acquisition through disposal across the enterprise.

• Maintain accurate inventories and repositories using ITAM platforms such as ServiceNow and SCCM, reconciling data across discovery tools, procurement systems, and configuration databases.

• Monitor license usage and contract terms to ensure compliance, reduce over-licensing or under-licensing risk, and support effective vendor negotiations.

• Coordinate with security and operations teams to ensure assets meet configuration, patching, and end-of-life requirements for mission-critical systems.

• Analyze asset utilization, lifecycle costs, and refresh cycles to recommend optimization, standardization, and replacement strategies that balance cost and risk.

• Produce asset reports and dashboards for leadership, finance, and audit stakeholders to support budgeting, forecasting, and compliance activities.

• Work with IT teams, procurement, and stakeholders to plan asset forecasting, maintain stock levels, and support timely deployment and recovery of IT assets.

• Support audit and assessment activities by providing accurate asset records, lifecycle documentation, and evidence of compliance with enterprise policies and standards.

Required Qualifications

• Bachelor's degree in Information Technology, Business Administration, or a related field, or equivalent relevant work experience.

• 4-7 years of experience in IT asset management, configuration management, or related operational roles managing hardware and software inventories.

• Strong understanding of IT asset management principles, including lifecycle management, inventory control, and software license management in enterprise environments.

• Hands-on experience with ITAM and discovery tools such as ServiceNow and SCCM for asset tracking, reconciliation, and reporting.

• Demonstrated analytical, problem-solving, communication, and interpersonal skills with the ability to manage multiple tasks and deadlines effectively.

• Ability to obtain and maintain a SECRET clearance; U.S. citizenship required.

Preferred Qualifications

• Certification such as Certified IT Asset Manager (CITAM) or an equivalent ITAM credential.

• Experience implementing or maturing ITAM frameworks aligned to ISO/IEC or similar best practices in large enterprise or government organizations.

• Familiarity with federal or defense IT environments, policies, and compliance requirements related to asset control and software licensing.

Compensation Ranges

Compensation ranges for ASM Research positions vary depending on multiple factors; including but not limited to, location, skill set, level of education, certifications, client requirements, contract-specific affordability, government clearance and investigation level, and years of experience. The compensation displayed for this role is a general guideline based on these factors and is unique to each role. Monetary compensation is one component of ASM's overall compensation and benefits package for employees.

EEO Requirements

It is the policy of ASM that an individual's race, color, religion, sex, disability, age, sexual orientation or national origin are not and will not be considered in any personnel or management decisions. We affirm our commitment to these fundamental policies.

All recruiting, hiring, training, and promoting for all job classifications is done without regard to race, color, religion, sex, disability, or age. All decisions on employment are made to abide by the principle of equal employment.

Physical Requirements

The physical requirements described in "Knowledge, Skills and Abilities" above are representative of those which must be met by an employee to successfully perform the primary functions of this job. (For example, "light office duties' or "lifting up to 50 pounds" or "some travel" required.) Reasonable accommodations may be made to enable individuals with qualifying disabilities, who are otherwise qualified, to perform the primary functions.

Disclaimer

The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job.

$67,900 - 91,350

EEO Requirements

It is the policy of ASM that an individual's race, color, religion, sex, disability, age, gender identity, veteran status, sexual orientation or national origin are not and will not be considered in any personnel or management decisions. We affirm our commitment to these fundamental policies.

All recruiting, hiring, training, and promoting for all job classifications is done without regard to race, color, religion, sex, veteran status, disability, gender identity, or age. All decisions on employment are made to abide by the principle of equal employment.