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It Operations Manager Jobs in Springfield, MA (NOW HIRING)

CVS Health

IT Operations Analyst

Windsor, CT · On-site

$21.10 - $44.99/hr

... Management monitoring tools * Must be able to work a 12 hour night shift Preferred Qualifications ... IT environment, its departments, and their interdependencies. * Knowledge of operational and ...

Robert Half

IT Manager

Windsor, CT · On-site

$94K - $116K/yr

Direct day-to-day IT operations to maintain dependable, secure, and efficient technology services across the organization. * Manage infrastructure, core systems, and hardware resources while ...

Cronin and Company

IT Manager

Glastonbury, CT · On-site

$95K - $116K/yr

POSITION OVERVIEW The IT Manager will serve as our internal technology authority -- the go-to resource for systems, tools, and the operational workflows that keep the agency running efficiently. In ...

Voya Financial, Inc.

IT Manager

Windsor, CT · On-site

$94K - $116K/yr

Approve design, technical, or operational specifications developed by subordinates. Ensure that the ... IT Project Management role or related position. Experience must include: Project execution with ...

FAVARH

IT Manager

Windsor, CT · On-site

$94K - $116K/yr

Approve design, technical, or operational specifications developed by subordinates. Ensure that the ... IT Project Management role or related position. Experience must include: Project execution with ...

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All JobsIt Operations JobsIt Operations Manager JobsIt Operations Manager Jobs in Springfield, MA

It Operations Manager information

See Springfield, MA salary details

$43.3K

$108.5K

$162.9K

How much do it operations manager jobs pay per year?

As of Aug 31, 2026, the average yearly pay for it operations manager in Springfield, MA is $108,518.00, according to ZipRecruiter salary data. Most workers in this role earn between $83,700.00 and $130,000.00 per year, depending on experience, location, and employer.

What is an IT Operations Manager?

IT Operations Managers are professionals responsible for overseeing and maintaining an organization's IT infrastructure and operations. They manage teams that ensure the reliability, security, and efficiency of computer systems, networks, and related services. Their duties often include supervising IT staff, managing budgets, implementing new technologies, and ensuring compliance with relevant regulations. IT Operations Managers play a critical role in minimizing downtime and ensuring that technology supports the business's goals effectively.

How does an IT Operations Manager typically collaborate with other departments to ensure smooth business operations?

IT Operations Managers work closely with various departments such as finance, HR, and production to understand their technological needs and ensure that IT services align with business objectives. They often coordinate cross-functional meetings to gather requirements, address issues, and implement solutions that support company-wide initiatives. This collaborative approach helps minimize downtime, streamline workflows, and proactively address potential challenges, making strong communication and relationship-building skills essential for success in this role.

What are the key skills and qualifications needed to thrive as an IT Operations Manager, and why are they important?

To thrive as an IT Operations Manager, you need strong leadership skills, a solid understanding of IT infrastructure, and a degree in computer science or a related field. Familiarity with network management tools, ITIL certification, and experience with systems such as VMware, Microsoft Azure, or AWS are typically required. Excellent problem-solving, communication, and organizational abilities help you oversee teams and manage complex projects effectively. These skills ensure the smooth operation, security, and scalability of an organization's IT systems, enabling business continuity and growth.

What is the difference between It Operations Manager vs Network Administrator?

AspectIt Operations ManagerNetwork Administrator
CertificationsITIL, PMP, CompTIA certificationsCCNA, Network+
Work EnvironmentOversees IT services, manages teams, strategic planningMaintains and supports network infrastructure, troubleshooting
Employer & Industry UsageUsed across industries for IT service managementCommon in organizations with complex networks
Search & Comparison IntentFocuses on overall IT operations managementFocuses on network-specific tasks

The It Operations Manager and Network Administrator roles overlap in certifications and work environments but differ in scope. The It Operations Manager oversees broader IT functions and strategic planning, while the Network Administrator specializes in maintaining network infrastructure. Understanding these differences helps organizations assign roles effectively and job seekers target the right positions.

More about It Operations Manager jobs

What job categories do people searching It Operations Manager jobs in Springfield, MA look for?

The top searched job categories for It Operations Manager jobs in Springfield, MA are:

What cities near Springfield, MA are hiring for It Operations Manager jobs?

Cities near Springfield, MA with the most It Operations Manager job openings:

It Operations Manager jobs near you
Infographic showing various It Operations Manager job openings in Springfield, MA as of August 2026, with employment types broken down into 73% Full Time, 25% Part Time, and 2% Contract. Highlights an 96% In-person, and 4% Hybrid job distribution, with an average salary of $108,518 per year, or $52.2 per hour.

Manager of Information Technology Operations

COMMUNITY SOLUTIONS INC

Windsor, CT • On-site

$85K - $90K/yr

Full-time

Medical, Dental, Vision, Life, Retirement

Posted 22 days ago

Job description

Manager of Information Technology Operations, Corporate Office (Windsor, CT)
Join Our Mission to Make a Lasting Impact!
Community Solutions Inc is seeking a Manager of Information Technology Operations to lead the planning, delivery, and continuous improvement of CSI's technology environment. This position oversees IT operations, infrastructure, cybersecurity coordination, enterprise systems, technology projects, vendor relationships, asset management, and budgeting to ensure secure, reliable, and effective technology services across the organization.
Working closely with leadership and external technology partners, the Manager of IT Operations aligns technology investments and services with organizational goals, operational needs, compliance requirements, and user experience, based in our Corporate Office in Windsor, CT.
Company Overview
Community Solutions Inc. (CSI) is a nonprofit organization that promotes the responsible citizenship, accountability, and well-being of individuals and families involved, or at risk of involvement, in the child welfare, juvenile justice, or criminal justice system. Since CSIs founding in 1962, it has been a pioneer in community-based services. We have been delivering supervision, treatment, and comprehensive individualized services to help clients interact more effectively in their communities and become productive citizens. Using this plan, we built the first ever halfway house in New England which has now been replicated and grown to almost 50 programs in 9 states. For over 50 years, CSI has been building upon its successful foundations and has been expanding its services to serve thousands of adults, youth, and families each year. To learn more about CSI please visit our website at https://csi-online.org.
CSI understands clients and staff have been impacted by trauma. CSI is becoming a trauma-informed organization by hiring individuals with existing experience in trauma-informed practices as well as supporting ongoing staff development with trauma-informed practices. This will include learning to recognize symptoms of trauma and how to respond, through training starting at orientation and throughout their career at CSI.
CSI is committed to systematically evaluating the integration of the trauma-informed values of safety, trustworthiness, choice, collaboration, and empowerment at all levels of the organization's policies, procedures, and structures to guard against the possibility of re-traumatization.
Salary: $85,000-$90,000 per year
Schedule: 40 Hours / week
This position does have supervisory responsibilities.
A. IT Operations & Service Delivery
  • Lead and coordinate day-to-day IT operations and technology support services.
  • Ensure the delivery of reliable, responsive, and high-quality technology services.
  • Manage relationships with managed service providers, cybersecurity partners, telecommunications vendors, software vendors, and other technology suppliers.
  • Oversee vendor performance, service agreements, and contract compliance.
  • Ensure effective processes for incident management, problem resolution, system support, and change management.
  • Coordinate technology support across all CSI locations.
  • Supervise and prioritize IT workloads in collaboration with the IT Generalist and external providers.

B. Infrastructure, Systems & Cybersecurity
  • Oversee technology infrastructure, enterprise applications, cloud services, telecommunications systems, security platforms, and end-user technology.
  • Coordinate cybersecurity, data protection, backup, disaster recovery, and business continuity activities with external technology partners.
  • Ensure compliance with security, privacy, licensing, and regulatory requirements.
  • Coordinate technology audits, security assessments, vulnerability remediation, and risk mitigation efforts.
  • Serve as the primary internal liaison for major technology outages, cybersecurity incidents, and system disruptions.
  • Maintain IT policies, procedures, standards, and operational documentation.

C. Strategic Planning, Communication & Organizational Support
  • Partner with leadership to identify technology needs and opportunities that support organizational goals and growth.
  • Develop technology roadmaps, implementation plans, and modernization strategies.
  • Evaluate business processes and recommend technology solutions that improve efficiency, integration, automation, and service delivery.
  • Advise leadership regarding technology investments, risks, resource needs, and emerging trends.
  • Collaborate with departments to assess needs, prioritize requests, and communicate technology decisions.
  • Prepare reports, presentations, and communications related to technology operations, projects, and initiatives.
  • Support technology planning for new programs, facility changes, expansions, and major system implementations.

D. Project Management & Implementation
  • Lead technology projects from planning through implementation and evaluation.
  • Define project scope, timelines, budgets, deliverables, and success measures.
  • Coordinate project activities among internal stakeholders, vendors, consultants, and service providers.
  • Monitor project progress, manage risks, resolve barriers, and communicate project status to leadership.
  • Ensure projects are completed on time, within budget, and aligned with organizational objectives.
  • Support user training, communication, and adoption of new technologies.

E. Asset, Vendor, Contract & Financial Management
  • Oversee the lifecycle of technology assets, including hardware, software, telecommunications services, cellular devices, cameras, and cloud solutions.
  • Ensure accurate asset inventory, deployment, replacement, recovery, and retirement processes.
  • Manage software licensing, subscriptions, procurement activities, and technology replacement planning.
  • Lead vendor selection, contract review, and RFP processes as needed.
  • Develop and manage IT operating and project budgets.
  • Evaluate technology investments based on organizational priorities, risk, value, and feasibility.
  • Review technology expenditures, purchasing requests, and vendor invoices for accuracy, budget compliance, and business need.
  • Prepare budget forecasts, cost analyses, and technology investment recommendations.

F. Quality, Compliance & Continuous Improvement
  • Ensure compliance with organizational policies, technology standards, security requirements, and applicable regulations.
  • Conduct operational reviews, quality assurance activities, and vendor performance assessments.
  • Identify and mitigate technology-related risks.
  • Recommend and implement improvements to technology services, processes, security, and user experience.
  • Monitor emerging technologies and industry best practices.
  • Conduct site visits as necessary and perform other duties as assigned.

Qualifications
  • Bachelor's degree in information technology, information systems or a related field. Experience can be substituted for a degree
  • 3+ years' experience in technical or software development project management, with direct responsibility for managing one or more projects.
  • 2+ years of leading projects as a Project Lead or Scrum Master or applying Agile methods.
  • Certified as a PMP and/or CSM or PSM or PRINCE II.
  • Excellent client-facing and communication skills, ability to express complex ideas with simplicity and brevity; active listener; and strong attention to detail.
  • Capacity to be adaptable, patient, diplomatic, and flexible, while also having the ability to take charge and drive initiatives through to completion.
  • A solid understanding of business cases and risk management processes.
  • Independent decision-making, problem solving, and planning skills; highly developed project management skills.
  • Strong working knowledge of Microsoft Office; Office 365, Teams, and related licensing.
  • Experience with project management software tools.
  • Familiarity using project management tools preferred.

Benefits to Working with CSI:
  • Two (2) weeks' vacation accrued within the first year, bumped to three (3) weeks accrual after 1 year of service.
  • Sick time (7 days accrual basis), floating holiday time (4 days/year).
  • Medical and Dental plans.
  • Voluntary plan options for: Vision, FSA, voluntary STD, Accident, Hospital, Life insurance and AD&D.
  • 401(k) Retirement savings plan with automatic enrollment and a company match of 100% up to 4% of your contribution.
  • Tuition reimbursement after 1 year of service.
  • Ongoing training.

CSI is an Equal Opportunity Employer - M/F/Disability/Vet. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law.

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