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It Operations Lead Jobs in Texas (NOW HIRING)

Quantiq

IT Operations Engineer

Austin, TX

As an IT Operations Engineer, you will be responsible for managing and maintaining the core IT infrastructure, ensuring that systems run smoothly and are consistently optimized. This role requires a ...

Quantiq

IT Operations Engineer

Austin, TX · On-site

As an IT Operations Engineer, you will be responsible for managing and maintaining the core IT infrastructure, ensuring that systems run smoothly and are consistently optimized. This role requires a ...

Flex Ltd.

Analyst, IT Operations

Austin, TX · On-site

Job Summary To support our extraordinary team who build great products and contribute to our growth, we're looking to add an Analyst, IT Operations located in Austin, TX. Reporting to the Information ...

Flex

Analyst, IT Operations

Austin, TX · On-site

Job Summary To support our extraordinary team who build great products and contribute to our growth, we're looking to add an Analyst, IT Operations located in Austin, TX. Reporting to the Information ...

Wellby

IT Operations Specialist

Webster, TX · On-site

Position Summary The IT Operations Specialist supports the day-to-day operations of Wellby's Cloud Systems Administration, IT Security, and Service Desk functions. Responsibilities include assisting ...

Wellby

IT Operations Specialist

Webster, TX · On-site

Position Summary The IT Operations Specialist supports the day-to-day operations of Wellby's Cloud Systems Administration, IT Security, and Service Desk functions. Responsibilities include assisting ...

McCamey County Hospital District

IT Lead

Mccamey, TX · On-site

The ideal candidate will lead IT operations while actively troubleshooting and resolving day-to-day technology issues for clinical and administrative users. Knowledge and experience with MedHost (EHR ...

Auger

IT Operations Engineer

Dallas, TX · On-site

$68K - $93K/yr

They are seeking an IT Operations Engineer to ensure the reliability of their infrastructure and support the team with technology and automation workflows. Responsibilities : • Be the IT presence ...

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All JobsIt Operations Lead JobsIt Operations Lead Jobs in Texas

It Operations Lead information

See Texas salary details

$12

$26

$59

How much do it operations lead jobs pay per hour?

As of Sep 5, 2026, the average hourly pay for it operations lead in Texas is $26.04, according to ZipRecruiter salary data. Most workers in this role earn between $17.02 and $28.89 per hour, depending on experience, location, and employer.

What is an IT operations lead?

IT Operations Leads are professionals responsible for overseeing the daily operations of an organization's IT infrastructure. They manage teams that handle network, server, and systems administration to ensure optimal performance, security, and reliability. Their role often includes coordinating incident response, implementing IT policies, and collaborating with other departments to support business goals. They also play a key part in planning upgrades and maintaining documentation for IT processes. Effective IT Operations Leads possess strong technical skills, leadership abilities, and problem-solving expertise.

What are the key skills and qualifications needed to thrive as an IT operations lead?

To thrive as an IT Operations Lead, you need a strong background in IT infrastructure, systems administration, and project management, often supported by a degree in computer science or a related field. Familiarity with tools such as ITSM platforms (e.g., ServiceNow), network monitoring systems, and certifications like ITIL or CompTIA are typically required. Leadership, problem-solving, and effective communication are standout soft skills in this role. These skills and qualifications are crucial for ensuring reliable IT services, coordinating teams, and responding swiftly to operational challenges.

What are some common challenges faced by an IT operations lead, and how can they be addressed?

As an IT Operations Lead, one of the most common challenges is balancing the need for system stability with the demand for rapid changes and updates. Managing incidents and minimizing downtime while coordinating with cross-functional teams can also be complex. To address these challenges, it's important to implement robust monitoring tools, maintain clear communication channels, and develop well-documented procedures for incident response and change management. Proactively identifying potential issues and fostering a culture of continuous improvement can also help mitigate operational risks.

What is the difference between It Operations Lead vs Network Administrator?

AspectIt Operations LeadNetwork Administrator
CertificationsITIL, CompTIA Network+, Cisco CCNACCNA, CompTIA Network+
Work EnvironmentOversees IT operations, manages teams, strategic planningMaintains and supports network infrastructure, troubleshooting
Industry UsageUsed across organizations managing IT services and operationsPrimarily in organizations with complex network needs

The It Operations Lead focuses on managing overall IT services, team coordination, and strategic initiatives, while the Network Administrator specializes in maintaining and troubleshooting network infrastructure. Both roles require similar certifications and are vital in IT environments, but the Lead has broader responsibilities beyond network management.

What are popular job titles related to It Operations Lead jobs in Texas?

For It Operations Lead jobs in Texas, the most frequently searched job titles are:

What job categories do people searching It Operations Lead jobs in Texas look for?

The top searched job categories for It Operations Lead jobs in Texas are:

It Operations Lead jobs near you
Infographic showing various It Operations Lead job openings in Texas as of August 2026, with employment types broken down into 82% Full Time, 14% Part Time, 1% Temporary, 2% Contract, and 1% Nights. Highlights an 93% Physical, 2% Hybrid, and 5% Remote job distribution, with an average salary of $54,165 per year, or $26 per hour.

IT Service Delivery & End User Operations Manager

Src

Dallas, TX

Full-time

Re-posted 5 days ago

Key responsibilities

  • Lead enterprise IT support operations, including Help Desk, desktop support, and endpoint services, across hospital and clinic locations

  • Oversee incident, request, problem, and change management processes, coordinate major incident responses, and develop operational dashboards and KPI reports

  • Support clinical and operational technologies, ensuring technology services support patient care workflows and maintain high availability standards

Job description

Our patients are our number one priority! We're committed to giving children back their childhood!

Job Posting Title:

IT Service Delivery & End User Operations Manager

Location:

Dallas - Hospital

Additional Posting Details:

Monday - Friday

8:00am - 5:00pm

After hours and weekends as needed

Job Description:

Position Summary

The Manager, IT Service Delivery & End User Operations provides strategic and operational leadership for enterprise IT support services across the health system. This role is responsible for leading end-user support operations, IT service delivery governance, operational process maturity, and continuous improvement initiatives while ensuring reliable, secure, and high-quality technology services for clinical and business operations.

The position combines leadership oversight for the Help Desk, Desktop Support, endpoint operations, and IT service management (ITSM) processes into a centralized operational leadership role. The Manager partners closely with Infrastructure, Applications, Cybersecurity, Clinical Informatics, and business leaders to ensure technology services align with organizational priorities, patient care delivery, cybersecurity requirements, and operational excellence objectives.

This role also serves as a key driver for modernization initiatives through the adoption of AI-enabled support capabilities, automation technologies, operational analytics, self-service strategies, and workflow optimization to improve efficiency, scalability, and the overall end-user experience.

Key Responsibilities

IT Service Delivery & Operational Leadership

  • Lead enterprise IT support operations including Help Desk, desktop support, endpoint services, and operational service coordination across hospital and clinic locations
  • Establish accountability for service delivery performance, SLA attainment, escalation management, and customer satisfaction metrics
  • Oversee incident, request, problem, and change management processes across IT operational teams
  • Coordinate major incident response activities, outage communications, operational recovery efforts, and root cause analysis
  • Develop operational dashboards, KPI reporting, trend analysis, and executive-level service reporting
  • Ensure operational consistency and standardized support processes across all facilities and departments

Healthcare Technology Support

  • Support mission-critical clinical and operational technologies including Epic, clinical workstations, WOWs (Workstations on Wheels), printers, badge authentication systems, mobile devices, and endpoint peripherals
  • Partner with clinical leadership and operational departments to ensure technology services support patient care workflows and clinician efficiency
  • Coordinate operational support activities for hospitals, clinics, therapy services, and administrative departments
  • Ensure support processes minimize disruption to patient care operations and maintain high availability standards
  • Support operational readiness initiatives related to healthcare compliance, accreditation, and audit requirements

AI, Automation & Operational Modernization

  • Lead implementation and adoption of AI-enabled IT support capabilities including virtual agents, intelligent ticket routing, automated ticket summarization, knowledge recommendations, and predictive operational analytics
  • Identify opportunities to automate repetitive operational tasks and improve service efficiency through workflow automation and endpoint management technologies
  • Drive self-service initiatives including knowledge management, user enablement resources, automation workflows, and service catalog optimization
  • Collaborate with engineering and infrastructure teams to modernize endpoint provisioning, patch management, software deployment, and operational workflows
  • Evaluate emerging AI and automation technologies that enhance service quality, operational scalability, and workforce efficiency
  • Promote a data-driven and automation-first operational culture across support services

ITSM Governance & Continuous Improvement

  • Own and mature ITSM processes and platform utilization including ServiceNow governance and workflow standardization
  • Establish operational standards, escalation procedures, documentation requirements, and service governance controls
  • Drive continuous service improvement initiatives using operational metrics, trend analysis, and user feedback
  • Ensure operational processes align with cybersecurity standards, compliance requirements, and audit readiness objectives
  • Improve visibility into service health, recurring issues, operational risks, and performance trends

Leadership & Team Development

  • Provide leadership, coaching, mentoring, and performance management for support personnel and team leads
  • Foster a culture of accountability, professionalism, collaboration, innovation, and customer service excellence
  • Develop career growth pathways and succession planning opportunities within IT operations
  • Lead organizational change initiatives and operational communication efforts
  • Promote collaboration across Infrastructure, Networking, Security, Applications, and Clinical Informatics teams
Required Qualifications
  • Bachelor's degree in Information Technology, Healthcare Informatics, Business Administration, or related field equivalent experience considered
  • Minimum of 5 years of progressive IT operations, service delivery, or end-user support leadership experience
  • Experience managing enterprise Help Desk/Desktop Support operations in complex environments
  • Strong knowledge of IT Service Management (ITSM) principles including Incident, Problem, Change, and Request Management
  • Experience with ServiceNow or comparable ITSM platforms
  • Strong analytical, organizational, leadership, and communication skills
  • Experience leading operational process improvement and service optimization initiatives

Preferred Qualifications

  • Experience within healthcare, hospital systems, or regulated environments
  • Familiarity with Epic support environments and clinical operational workflows
  • Experience with AI-enabled IT operations, automation platforms, and workflow optimization technologies
  • Experience with endpoint management platforms such as Microsoft Intune, SCCM, KACE, Absolute, SolarWinds, or ManageEngine
  • ITIL certification or equivalent operational governance experience
  • Experience supporting hybrid infrastructure and cloud-based operational environments

Key Performance Indicators

  • SLA adherence and service responsiveness
  • End-user satisfaction and clinician experience metrics
  • Reduction in recurring incidents and operational escalations
  • Increased automation adoption and operational efficiency
  • ITSM process maturity and governance compliance
  • Endpoint operational stability and service reliability
  • Operational reporting accuracy and leadership visibility
  • Reduction in manual operational workload through automation initiatives

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