It Operations Assistant Jobs in Arizona (NOW HIRING)

**This is an onsite position based in Tempe, AZ***

Job Description:

Meade is seeking an IT Director to lead the company's IT operations, infrastructure, cybersecurity, business systems, and technology support functions. This role is responsible for building and leading a scalable, service-oriented IT organization capable of supporting a rapidly growing engineering firm.

The IT Director will establish operational standards, processes, and governance that improve reliability, security, user experience, and organizational efficiency. This leader will work closely with executive leadership and business stakeholders to ensure technology investments align with company objectives while supporting innovation, AI adoption, and continued organizational growth.

The ideal candidate has experience building and maturing IT operations within a growing organization and can balance strategic planning with hands-on leadership and execution.

Job Duties:

IT Operations & Service Delivery

• Lead the day-to-day operation of the IT department, ensuring reliable support and service delivery across the organization.
• Establish and maintain service standards, support processes, documentation, data management, and performance metrics.
• Develop and implement IT policies, procedures, and governance practices that improve consistency, scalability, and operational maturity.
• Drive a culture of customer service, accountability, and continuous improvement within the IT team.

Infrastructure, Security & Technology Operations

• Oversee the design, administration, and support of the company's infrastructure, cloud services, networks, collaboration platforms, and endpoint environments.
• Evaluate, recommend, and govern enterprise technology architecture, platforms, and system integrations to ensure scalability, security, and operational efficiency.
• Lead cybersecurity initiatives, including risk management, vulnerability management, incident response, security awareness training, and regulatory compliance.
• Ensure appropriate disaster recovery, backup, business continuity, and system monitoring capabilities are maintained and regularly tested.
• Develop and maintain technology standards that support reliability, security, and future growth.

Business Systems & Technology Enablement

• Oversee the administration and optimization of business applications and productivity platforms, including Microsoft 365, Autodesk solutions, engineering technology platforms, project management systems, collaboration tools, and other enterprise applications.
• Partner with business leaders to identify opportunities for process improvement, automation, and technology-enabled efficiencies.
• Partner with business and technology leadership to deploy, administer, and drive adoption of approved AI and automation platforms across the organization.
• Assist in troubleshooting, user enablement, governance compliance, and operational support of emerging technology initiatives.

Technology Asset Management

• Oversee the lifecycle management of company technology assets, including laptops, workstations, mobile devices, peripherals, conference room technology, and office infrastructure.
• Develop and maintain asset management standards, lifecycle policies, and inventory controls that ensure accountability, security, and operational efficiency.
• Develop and maintain processes for procurement, inventory management, deployment, replacement planning, and asset recovery.
• Ensure consistent technology standards and support across remote employees, field personnel, and office locations.

Leadership, Planning & Vendor Management

• Develop and execute the company's technology strategy and multi-year technology roadmap aligned with business objectives, growth plans, and operational priorities.
• Lead, develop, and mentor IT team members while establishing clear expectations, accountability, and growth opportunities.
• Manage relationships, contracts, and performance of technology vendors, managed service providers, software providers, and strategic technology partners.
• Develop and manage annual IT budgets, technology roadmaps, and resource plans.
• Provide regular reporting and recommendations to executive leadership regarding technology performance, risks, investments, and strategic priorities.

Minimum Qualifications:

• 10+ years of progressive IT experience, including 5+ years at a Director-level leading teams, with responsibility for infrastructure, cybersecurity, business systems, and end-user support.
• Bachelor's degree in Information Technology, Computer Science, Engineering, or a related field.
• Proven experience expanding infrastructure for a growing company.
• Demonstrated experience building, leading, and developing high-performing IT teams.
• Strong knowledge of Microsoft 365, Azure, endpoint management, identity/access management, and modern cybersecurity practices.
• Knowledge of enterprise risk management, regulatory compliance, business continuity planning, disaster recovery, and information security best practices.
• Demonstrated ownership of a disaster recovery program, including documented policies.
• Experience supporting cloud-based infrastructure and enterprise business applications.
• Experience developing IT policies, operational processes, governance frameworks, and service delivery standards.
• Demonstrated ability to lead organizational change, technology adoption, and process transformation initiatives.
• Strong project management, communication, and stakeholder management skills.
• Ability to balance strategic planning with hands-on operational leadership.

Preferred Qualifications:

• Experience supporting engineering, architecture, construction, or professional services organizations.
• Familiarity with Autodesk products, BIM workflows, and engineering technology environments.
• Experience supporting AI, automation, and digital transformation initiatives.
• Relevant certifications such as CISSP, CISM, CCNP, PMP, ITIL, Microsoft, or cybersecurity certifications.
• Experience supporting multi-office, rapidly growing, and geographically distributed organizations.

Compensation & Benefits:

This onsite position is based in Tempe, AZ. Compensation and benefits are subject to eligibility requirements and may vary based on location and applicable laws. The pay range for this position will be provided in accordance with applicable state and local laws. Actual compensation will be determined based on factors such as skills, experience, qualifications, internal equity, geographic location, and business needs.

Eligible employees may participate in Meade-sponsored benefit programs, including medical, dental, vision, life insurance, disability coverage, 401(k), paid time off, paid holidays, and other company-sponsored benefits. Benefit eligibility and offerings are subject to plan terms and applicable policies.