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It Operations Assistant Jobs in Arizona (NOW HIRING)

Express Flooring

IT Operations Manager

Phoenix, AZ · On-site

$95K - $105K/yr

You'll help lead our IT Support team, drive operational excellence, manage technology projects, and continuously improve the processes that keep our business connected and productive. This is a hands ...

Express Flooring

IT Operations Manager

Phoenix, AZ · Hybrid

$95K - $105K/yr

You'll help lead our IT Support team, drive operational excellence, manage technology projects, and continuously improve the processes that keep our business connected and productive. This is a hands ...

Socket.dev

IT Operations Manager

Phoenix, AZ · On-site

$95 - $105/hr

You'll help lead our IT Support team, drive operational excellence, manage technology projects, and continuously improve the processes that keep our business connected and productive. This is a hands ...

New

pds

IT Operations Technician

Kingman, AZ · On-site

$30 - $34/hr

IT Operations Technician - 2 OPENINGS Start: ASAP Location: Kingman, AZ - work is ONSITE Contract ... • Assist in the implementation/installation, maintenance/troubleshooting, and licensing of ...

Verra Mobility

Vice President IT Operations

Mesa, AZ

Position Summary Verra Mobility is seeking a strategic and hands-on VP of IT Operations to lead the enterprise infrastructure, end-user computing, systems, database, and service desk functions that ...

Verra Mobility

Vice President IT Operations

Mesa, AZ · On-site

Position Summary Verra Mobility is seeking a strategic and hands-on VP of IT Operations to lead the enterprise infrastructure, end-user computing, systems, database, and service desk functions that ...

Meade

IT Director

Tempe, AZ · On-site

The IT Director will establish operational standards, processes, and governance that improve ... * Assist in troubleshooting, user enablement, governance compliance, and operational support of ...

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All JobsIt Operations JobsIt Operations Assistant JobsIt Operations Assistant Jobs in Arizona

It Operations Assistant information

What is an IT Operations Assistant?

IT Operations Assistants are support professionals who help maintain the daily functioning of an organization’s information technology systems. They assist IT teams with tasks such as troubleshooting hardware and software issues, managing user accounts, monitoring system performance, and performing routine maintenance. These assistants also help document IT processes, support end-users, and may assist with network and server management. Their role is vital in ensuring that IT infrastructure runs smoothly and efficiently.

What does an IT Operations Assistant do?

As an IT Operations Assistant, your daily tasks typically include monitoring system performance, assisting with hardware and software installations, and responding to technical support requests from team members. You may also help maintain inventory of IT equipment, update documentation, and support troubleshooting efforts for network or system issues. Working closely with other IT staff and end-users, you'll often collaborate to resolve problems quickly and ensure smooth day-to-day technology operations. This role provides valuable exposure to various IT functions, helping you build a foundation for future advancement within the IT department.

What are the key skills and qualifications needed to thrive as an IT Operations Assistant?

To thrive as an IT Operations Assistant, you need foundational knowledge of IT systems, troubleshooting, and network administration, often supported by a relevant degree or certification such as CompTIA A+ or ITIL. Familiarity with ticketing systems, remote management tools, and basic scripting is typically required. Strong organizational skills, attention to detail, and effective communication are crucial soft skills for coordinating tasks and supporting end-users. These skills and qualities ensure smooth IT operations, minimize downtime, and provide reliable technical support across the organization.

What is the difference between It Operations Assistant vs Help Desk Technician?

AspectIt Operations AssistantHelp Desk Technician
CredentialsTypically requires an associate degree or relevant certifications like CompTIA A+Similar certifications, often CompTIA A+ or Microsoft certifications
Work EnvironmentSupports IT infrastructure, networks, and internal systemsProvides end-user support, troubleshooting hardware/software issues
Employer & Industry UsageUsed in corporate IT departments, managed service providersCommon in tech support centers, customer service roles
Search & Comparison IntentOften compared for entry-level IT support rolesCompared for frontline technical support positions

The main difference is that an It Operations Assistant focuses on maintaining and supporting internal IT infrastructure, while a Help Desk Technician primarily provides direct support to end-users. Both roles require similar certifications and work in related environments, but their responsibilities differ in scope and focus.

What are the most commonly searched types of It Operations jobs in Arizona?

The most popular types of It Operations jobs in Arizona are:

What are popular job titles related to It Operations Assistant jobs in Arizona?

For It Operations Assistant jobs in Arizona, the most frequently searched job titles are:

What job categories do people searching It Operations Assistant jobs in Arizona look for?

The top searched job categories for It Operations Assistant jobs in Arizona are:

What cities in Arizona are hiring for It Operations Assistant jobs?

Cities in Arizona with the most It Operations Assistant job openings:

It Operations Assistant jobs near you

IT Operations Manager

Express Flooring

Phoenix, AZ • On-site

$95K - $105K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 12 days ago

Job description

About the Role
Technology plays a critical role in keeping Express Flooring running-and as our IT Operations Manager, you'll be at the center of it.
Reporting to the Director of IT, you'll oversee the day-to-day operations of our IT department, ensuring our teams have the technology, support, and systems they need to succeed. You'll help lead our IT Support team, drive operational excellence, manage technology projects, and continuously improve the processes that keep our business connected and productive.
This is a hands-on leadership opportunity for someone who enjoys balancing technical expertise with team development, process improvement, and project execution. If you're energized by solving complex challenges, improving processes, and enabling others to succeed through technology, you'll thrive in this role.
Job Type: Hybrid - typically 4 days in-office / 1 day remote
Compensation: $95,000-105,000 + Bonus opportunity
Location: 43rd Ave & Washington (Corporate Office)
Schedule:Flexible start times available - 6:00 am - 3:00 pm, 7:00 am - 4:00 pm, or 8:00 am - 5:00 pm shifts.
What You'll Do
  • Overseeing daily IT operations, prioritizing support requests, assigning work, mentoring technicians, and ensuring exceptional service delivery.
  • Serving as the primary escalation point for complex issues involving infrastructure, networking, Microsoft 365, endpoint management, identity, business applications, voice systems, and mobile devices.
  • Driving continuous improvement of our IT Service Management (ITSM) and IT Asset Management (ITAM) processes, including administration of Jira Service Management.
  • Managing technology projects from planning through implementation, coordinating timelines, resources, milestones, risks, and stakeholder communication.
  • Maintaining documentation, asset inventories, security controls, and operational standards that support a secure, scalable IT environment.
  • Partnering with vendors to coordinate installations, service requests, and project deliverables.
  • Supporting the Director of IT by making sound operational decisions and helping ensure the department runs efficiently every day.

What You'll Bring
  • 2+ years of experience in IT operations, systems administration, infrastructure, technical support, or a related field.
  • Experience leading, mentoring, or coordinating the work of technical teams.
  • Hands-on experience with IT Service Management (ITSM) and IT Asset Management (ITAM) processes; Jira Service Management experience is highly preferred.
  • Proven success managing multiple technology projects from planning through completion.
  • Strong working knowledge of Microsoft 365, Entra ID, Intune, networking, endpoint management, enterprise applications, and mobile device administration.
  • Excellent communication, organizational, and problem-solving skills, with the ability to manage competing priorities in a fast-paced environment.
  • A continuous improvement mindset and a commitment to delivering an exceptional technology experience for end users.

Our Technology Environment
  • Ubiquiti UniFi network infrastructure
  • Jira Service Management supporting ITSM and ITAM
  • Microsoft 365 environment, including Exchange Online, Entra ID, Intune, Teams, SharePoint, OneDrive, and related Azure services
  • RingCentral voice communications; Five9 contact center with Balto
  • NetSuite ERP; Improveit 360/Salesforce CRM; and an Apple iPad fleet managed through Scalefusion MDM

Why People Love Working Here
  • Award-Winning Culture. We're proud to be recognized as a Top Workplace because we've built a culture where people feel supported, respected, and empowered to do their best work.
  • Collaborative Teams. Success is a team effort. Across IT, Sales, Operations, and beyond, we work together, celebrate wins together, and support one another every step of the way.
  • We're Building Something Great. Growth isn't just our goal-it's our mindset. We're continually investing in our people, technology, and the future of our business, creating opportunities to innovate and make a lasting impact.

Benefits & Perks
  • Comprehensive medical, dental, and vision plan options
  • Free virtual healthcare for employees and family members
  • Health Savings Account (with HDHP enrollment)
  • Health & dependent care flexible spending accounts
  • Company-paid basic life insurance
  • Voluntary supplemental life insurance
  • Company-paid short-term disability insurance
  • Voluntary long-term disability
  • Company-paid Accident and Hospital Indemnity
  • Free Bereavement and Life Planning Support for employees and family members
  • 401(k) with company match (Pre-tax & Roth options)
  • Paid PTO, bereavement leave, and maternity leave
  • 7 company-paid holidays
  • Employee Assistance Program (EAP)

Full compensation packages are based on candidate experience and relevant certifications.
Compensation Range
$95,000-$105,000 USD
About Us
Express Flooring, a leading provider of residential and commercial flooring solutions in multiple states, is seeking highly spirited and dedicated professionals to join our team in various positions. Our mission is to deliver a superior floor covering experience to our customers by offering top-quality products, professional installation, and unparalleled customer service.
As a rapidly expanding company, we are always looking for ambitious individuals who are not just looking for a job, but a rewarding career. We value problem solvers who are passionate about finding innovative solutions to challenges. At Express Flooring, we care deeply about our employees and strive to provide unlimited potential for growth, job security, highly competitive earnings, and comprehensive benefits packages for our full-time employees
Express Flooring is committed to a diverse and inclusive workplace. Express Flooring is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.

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