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It Operations Assistant Jobs in Arizona (NOW HIRING)

Lancesoft

IT Operations Specialist

Fresno, CA · On-site

$50 - $55/hr

Job Title: IT Operations Specialist Pay rate: $50.00 -$55.00 USD Hourly Location: Scottsdale, AZ, 85260 Job Duration: Jul 2026 -Jan 2027 Work Type: Onsite Work hours: 11: 00 PM - 7: 30 AM Workdays:

The State of Arizona

IT OPERATIONS MANAGER

Phoenix, AZ · On-site

$48.43/hr

IT OPERATIONS MANAGER Apply now Job No: 542252 Work Type: Full-time Location: PHOENIX Categories: Information Technology/Services DEPT OF EMERGENCY AND MILITARY AFFAIRS The Department of Emergency ...

Husch Blackwell

IT Operations Specialist

Phoenix, AZ · On-site

They are seeking an IT Operations Specialist to provide Tier II support for various IT devices and software, assist with the setup and troubleshooting of equipment, and maintain the firm's IT asset ...

Husch Blackwell

IT Operations Specialist

Phoenix, AZ · On-site

The IT Operations Specialist supports Firm desktops, laptops, print devices, mobile devices ... Provide Tier II support for Citrix and supported applications. * Assist with Audio Visual ...

Viasat, Inc.

Senior Manager IT Operations

Tempe, AZ

What you'll do The Senior Manager, IT Operations is responsible for ensuring the operational integrity, reliability, and compliance of Global IT systems, platforms, and applications. This role leads ...

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It Operations Assistant information

What types of tasks and responsibilities can I expect as an IT Operations Assistant on a daily basis?

As an IT Operations Assistant, your daily tasks typically include monitoring system performance, assisting with hardware and software installations, and responding to technical support requests from team members. You may also help maintain inventory of IT equipment, update documentation, and support troubleshooting efforts for network or system issues. Working closely with other IT staff and end-users, you'll often collaborate to resolve problems quickly and ensure smooth day-to-day technology operations. This role provides valuable exposure to various IT functions, helping you build a foundation for future advancement within the IT department.

What are the key skills and qualifications needed to thrive as an IT Operations Assistant, and why are they important?

To thrive as an IT Operations Assistant, you need foundational knowledge of IT systems, troubleshooting, and network administration, often supported by a relevant degree or certification such as CompTIA A+ or ITIL. Familiarity with ticketing systems, remote management tools, and basic scripting is typically required. Strong organizational skills, attention to detail, and effective communication are crucial soft skills for coordinating tasks and supporting end-users. These skills and qualities ensure smooth IT operations, minimize downtime, and provide reliable technical support across the organization.

What are IT Operations Assistants?

IT Operations Assistants are support professionals who help maintain the daily functioning of an organization’s information technology systems. They assist IT teams with tasks such as troubleshooting hardware and software issues, managing user accounts, monitoring system performance, and performing routine maintenance. These assistants also help document IT processes, support end-users, and may assist with network and server management. Their role is vital in ensuring that IT infrastructure runs smoothly and efficiently.

What is the difference between It Operations Assistant vs Help Desk Technician?

AspectIt Operations AssistantHelp Desk Technician
CredentialsTypically requires an associate degree or relevant certifications like CompTIA A+Similar certifications, often CompTIA A+ or Microsoft certifications
Work EnvironmentSupports IT infrastructure, networks, and internal systemsProvides end-user support, troubleshooting hardware/software issues
Employer & Industry UsageUsed in corporate IT departments, managed service providersCommon in tech support centers, customer service roles
Search & Comparison IntentOften compared for entry-level IT support rolesCompared for frontline technical support positions

The main difference is that an It Operations Assistant focuses on maintaining and supporting internal IT infrastructure, while a Help Desk Technician primarily provides direct support to end-users. Both roles require similar certifications and work in related environments, but their responsibilities differ in scope and focus.

What are the most commonly searched types of It Operations jobs in Arizona? The most popular types of It Operations jobs in Arizona are:
What are popular job titles related to It Operations Assistant jobs in Arizona? For It Operations Assistant jobs in Arizona, the most frequently searched job titles are:
What job categories do people searching It Operations Assistant jobs in Arizona look for? The top searched job categories for It Operations Assistant jobs in Arizona are:
What cities in Arizona are hiring for It Operations Assistant jobs? Cities in Arizona with the most It Operations Assistant job openings:
It Operations Assistant jobs near you
Director, IT Operations

Director, IT Operations

Consumer Cellular

Scottsdale, AZ • On-site

Full-time

Posted 5 days ago

Consumer Cellular rating

7.9

Company rating: 7.9 out of 10

Based on 36 frontline employees who took The Breakroom Quiz

31st of 96 rated telecommunications companies

Job description

Our Commitment to You
At Consumer Cellular, recruiting is human. Every application is reviewed by a real member of our Talent Acquisition team because we believe the people behind the résumé matter just as much as what's on it.
All official communication from Consumer Cellular will come from an @consumercellular.com email address or through our verified texting platform, which will only be used to schedule interviews. We will never ask for personal and financial information during the recruiting process. If you receive outreach that doesn't match these criteria, please do not engage and feel free to verify directly at talentacquisition@consumercellular.com.
Job Summary:
We are seeking an IT Operations Director to lead and evolve Consumer Cellular's IT operations. This role is responsible for delivering reliable, secure, and cost-effective IT services while driving operational maturity, automation, AI adoption, and continuous improvement across the organization. The IT Operations Director oversees core service functions: including Helpdesk, Technical Operations Center (TOC), IT Asset Management (ITAM), and Disaster Recovery & Resilience and ensures alignment with business priorities through measurable service performance, strong governance, and proactive operations management. This role serves as the operational leader responsible for real-time service performance, incident command, and cross-functional execution.
You will need to reside within 50 miles of our Corporate Headquarters in Scottsdale, AZ as this role has the option of hybrid or onsite.
What You Will Do:
Leadership & Strategy
  • Lead and develop IT Operations teams, fostering accountability, ownership, and a high-performance culture
  • Define and execute IT operations strategy aligned to business outcomes (reliability, cost, scalability, speed)
  • Establish KPIs (availability, MTTx, SLA adherence, cost efficiency) and drive continuous improvement
  • Partner with executive leadership to align IT services with organizational priorities
  • Drive accountability across engineering, product, and business stakeholders for operational outcomes and risk management
  • Lead enterprise adoption of AI-driven operations, establishing strategy, governance, and measurable outcomes across IT services

Service Delivery & Operations Excellence
  • Own end-to-end IT service delivery, ensuring high availability, performance, and user experience
  • Oversee Helpdesk, TOC, incident management, and service request operations
  • Define operational standards, runbooks, and workflows to ensure consistency and scalability
  • Oversee IT operations tooling ecosystem (ServiceDesk, incident platforms, monitoring, dashboards)

Incident, Problem & Reliability Management
  • Serve as operational leader during major incidents, coordinating cross-functional teams and driving resolution
  • Establish and enforce incident response standards, including severity, escalation, and communication
  • Drive root cause analysis (RCA) and problem management to eliminate recurring issues
  • Ensure incident follow-ups, remediation tracking, and accountability across teams

Monitoring, Observability & Release Operations
  • Define and implement monitoring, alerting, and observability strategies that provide actionable insights
  • Establish clear signal-to-action processes for detecting and responding to operational issues
  • Lead operational readiness for releases including monitoring plans, alert thresholds, and post-release validation
  • Drive continuous improvement of operational visibility across systems and services

Infrastructure & Platform Operations
  • Partner with Infrastructure and Engineering teams to ensure systems meet performance and availability targets
  • Ensure operational readiness for infrastructure, cloud platforms, and enterprise systems
  • Oversee capacity planning, patching, upgrades, and lifecycle management
  • Reduce single points of failure and improve platform resilience

Security, Risk & Compliance
  • Ensure operational processes align with security standards and internal policies
  • Partner with InfoSec on monitoring, detection, and incident response capabilities
  • Ensure compliance with regulatory and data protection requirements

Vendor & Stakeholder Management
  • Manage vendors and service providers, ensuring performance against SLAs and cost targets
  • Collaborate cross-functionally to align IT services with business priorities
  • Act as escalation point for operational issues impacting the business

Financial, Asset & Organizational Management
  • Manage operational budgets with focus on cost optimization and value delivery
  • Oversee IT Asset Management (ITAM) and lifecycle governance
  • Define and evolve organizational structure, staffing models, and role responsibilities
  • Support FinOps practices for cloud and tooling cost optimization

Process Governance, Change & Automation
  • Own and enforce ITIL-based processes (incident, problem, change, request)
  • Lead Change Advisory Board (CAB) governance and continuous process improvement
  • Ensure changes follow defined standards, approvals, and communication expectations
  • Drive automation and AI use cases to improve operational efficiency and scale

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