It Manager Jobs in Rochester, NH (NOW HIRING)

Location: Hybrid - remote, Newington, NH office, and onsite at client locations

Reports to: Director of Operations (with day-to-day oversight from the Technical Alignment Team Lead)

Position Summary:

The Technical Alignment Engineer (TAE) is responsible for improving the health, security, and consistency of our clients’ IT environments.

This is a proactive, client-facing role focused on identifying risks, aligning systems to standards, and reducing recurring issues. The TAE regularly evaluates client environments, maintains accurate documentation, and works closely with internal teams to turn findings into actionable work.

Success in this role means creating more stable environments, fewer reactive issues, and better long-term outcomes for both clients and service teams.

Strong candidates for this role are proactive, detail-oriented, and take ownership of follow-through. They look for patterns, think beyond individual issues, and consistently work to improve systems over time rather than react to problems as they occur.

Primary Responsibilities:

Technical Alignment & Continuous Improvement

• Conduct scheduled onsite and remote alignment assessments.
• Evaluate client environments against Daystar standards.
• Identify risks, gaps, and improvement opportunities.
• Create clear, actionable tickets and recommendations.
• Ensure alignment work is completed consistently and contributes to reducing recurring issues and improving overall system stability.

Documentation & Operational Execution

• Maintain accurate and complete client documentation (configs, diagrams, assets, SOPs).
• Ensure documentation supports efficient service delivery across teams.
• Manage and prioritize work generated from alignment activities.
• Track time accurately and follow defined processes.
• Ensure alignment findings are clearly scoped and carried through to completion.

Client & Internal Collaboration

• Build strong relationships with client stakeholders during onsite work.
• Communicate findings clearly, including risks and next steps.
• Partner with Help Desk, Centralized Services, Projects, Client Success Managers and vCIOs to execute work.
• Support new client onboarding, including assessments, tool deployment, and knowledge transfer.
• Ensure smooth transitions and clean handoffs to ongoing support teams.

Performance in this role is measured based on the quality and completion of alignment work, accuracy of documentation, follow-through on improvement opportunities, and contribution to improving system stability and reducing recurring issues.

Qualifications:

Required Experience

• 3+ years in a technical support or client-facing IT role (MSP experience preferred)
• Experience working with:
  • Windows environments and business systems.
  • Active Directory and Windows Server.
  • Networking fundamentals (DNS, DHCP, TCP/IP, VPN).
• Familiarity with ticketing systems and technical documentation tools.

Core Skills & Traits

• Strong organizational and documentation skills.
• Ability to assess environments and think proactively about improvement.
• Clear and professional communication (technical and non-technical).
• Ability to manage competing priorities and stay structured.
• Collaborative mindset and team-first approach.

Additional Preferred Experience

• Experience with Halo, ITGlue, DattoRMM, Lifecycle tools, or similar platforms.
• Familiarity with MSP tools and processes.
• Relevant certifications (CompTIA or similar).

This role requires an onsite presence approximately three days per week, regular travel to client sites within a 60-mile radius of Newington, NH, occasional extended travel with overnight stays (typically once per quarter), and participation in an after-hours on-call rotation (approximately one full week every other month outside standard business hours of Monday-Friday, 8:30am-5:00pm).

DAYSTAR VALUES

Our Why: To positively impact and empower people, process, and organizations.

INTEGRITY

• We own our performance and follow process.
• We respect others' time.
• We are reliable and do what we say we will do.
• We do the right thing even when it is hard.
• We communicate with honesty and transparency.

EMPOWERMENT

• We respond to mistakes without blame but with a growth-mindset.
• We seek to learn from our mistakes.
• We will share our knowledge to help others grow.
• We take the initiative to grow professionally.
• We will coach / guide teammates instead of taking over.

BALANCE

• We proactively support and manage work-load spikes.
• We will encourage all employees to take time off.
• We will cultivate healthy boundaries to support work / personal balance.
• We utilize / develop healthy habits to reduce stress.

EXCELLENCE

• We follow and improve process and documentation.
• We create the best possible client experience.
• We cultivate optimism and focus on positive interactions and outcomes.
• We look for ways to innovate, improve process, and create efficiency.

PARTNERSHIP

• We listen to understand and meet our client’s needs.
• We actively look for opportunities to help our team.
• We look for ways to support and recognize our partners.
• We face conflict in a productive and empathetic way.
• We work as ONE in every (partner) engagement.