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It Manager Jobs in Pendleton, IN (NOW HIRING)

Trilyon, Inc.

Senior IT Project Manager

Indianapolis, IN · On-site

$125K - $125K/yr

Job Title: Senior IT Project Manager Location: Indianapolis, IN (On-site) Duration: 6 Months (Contract) Job Overview We are seeking a Senior IT Project Manager to join our team. This role will ...

Designworks Talent

IT Consultant

Indianapolis, IN · On-site

Civil Engineering / Infrastructure Overview Our client is seeking an experienced IT Consultant to ... Detail-oriented with the ability to manage multiple priorities effectively. * Passion for ...

Designworks Talent

IT Consultant

Indianapolis, IN · On-site

Civil Engineering / Infrastructure Overview Our client is seeking an experienced IT Consultant to ... Detail-oriented with the ability to manage multiple priorities effectively. * Passion for ...

Judge Group, Inc.

IT Consultant

Williams Creek, IN · On-site

$100K - $120K/yr

Infrastructure Management: Oversee IT initiatives and collaborate closely with in-house technical ... Bachelor's degree in Information Technology, Computer Science, or equivalent professional ...

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Showing results 21-40

All JobsIt JobsIt Manager JobsIt Manager Jobs in Pendleton, IN

It Manager information

See Pendleton, IN salary details

$48.5K

$106.3K

$144.9K

How much do it manager jobs pay per year?

As of Sep 4, 2026, the average yearly pay for it manager in Pendleton, IN is $106,314.00, according to ZipRecruiter salary data. Most workers in this role earn between $92,100.00 and $112,900.00 per year, depending on experience, location, and employer.

What does an IT manager do?

As an IT manager, you oversee the information technology aspects of a company. Your job duties include supervising IT staff, working with product vendors, and managing the maintenance and upgrades of the company's hardware and software systems. Your responsibilities are the management and the security of the company’s IT infrastructure. Depending on your company’s size, you coordinate with the internal software development team or with outside vendors to find cost-effective solutions for the company’s IT needs, based on functionality and scalability.

How does an IT manager typically collaborate with other departments within an organization?

IT Managers play a crucial role in bridging the gap between technical teams and other business units. They regularly meet with department heads to understand specific technology needs, coordinate on project timelines, and ensure that IT solutions align with organizational goals. Effective communication and collaboration are key, as IT Managers often lead cross-functional projects, provide technical guidance, and help troubleshoot issues that impact multiple departments. This collaborative approach ensures technology initiatives support overall business strategy and operational efficiency.

What are the key skills and qualifications needed to thrive as an IT manager, and why are they important?

To thrive as an IT Manager, you need a solid background in information technology, project management, and leadership, often supported by a bachelor’s degree in IT or related fields. Familiarity with IT infrastructure, network administration, security protocols, and certifications like CompTIA, PMP, or ITIL are typically essential. Strong communication, problem-solving, and team leadership skills help IT Managers coordinate teams and translate technical information for non-technical stakeholders. These skills are crucial to ensure efficient IT operations, effective project delivery, and alignment of technology initiatives with business goals.

What is the difference between It Manager vs Network Administrator?

AspectIT ManagerNetwork Administrator
CredentialsIT-related degrees, certifications like PMP, ITILNetworking certifications like Cisco CCNA, CompTIA Network+
Work EnvironmentOversees IT teams, strategic planning, managementMaintains and manages network infrastructure, troubleshooting
Employer & Industry UsageUsed across industries for IT leadership rolesCommon in organizations with complex network needs

While both roles involve IT infrastructure, the IT Manager focuses on strategic planning and team management, whereas the Network Administrator handles day-to-day network operations and troubleshooting. The IT Manager typically has broader responsibilities and higher-level decision-making authority.

Are IT managers in demand?

IT managers are in high demand due to the increasing reliance on technology across industries. They are responsible for overseeing IT infrastructure, cybersecurity, and implementing new systems, often requiring certifications like PMP or CISSP. The role offers strong job growth prospects as organizations prioritize digital transformation and cybersecurity measures.

What is the average salary of an IT manager?

The average salary of an IT manager varies by location and experience but typically ranges from $90,000 to $150,000 annually. Factors such as industry, company size, and certifications like PMP or CISSP can influence compensation levels.
More about It Manager jobs

What are the most commonly searched types of It jobs in Pendleton, IN?

The most popular types of It jobs in Pendleton, IN are:

What job categories do people searching It Manager jobs in Pendleton, IN look for?

The top searched job categories for It Manager jobs in Pendleton, IN are:

What cities near Pendleton, IN are hiring for It Manager jobs?

Cities near Pendleton, IN with the most It Manager job openings:

It Manager jobs near you
Infographic showing various It Manager job openings in Pendleton, IN as of August 2026, with employment types broken down into 84% Full Time, 13% Part Time, and 3% Contract. Highlights an 80% Physical, 2% Hybrid, and 18% Remote job distribution, with an average salary of $106,314 per year, or $51.1 per hour.

Manager - IT Help Desk

MacAllister Rentals

Indianapolis, IN • On-site

Full-time

Posted 21 days ago

Job description

Description
Position Summary
The Manager - Help Desk leads end-user support services, ensuring consistent, high-quality IT service delivery aligned to business objectives and IT strategy. This role is accountable for service performance, user satisfaction, continuous improvement and hands-on support leadership during critical and high-demand situations. The position collaborates closely with Infrastructure and Security & Microsoft Platforms teams to deliver integrated, efficient resolution of incidents and requests. This role serves as the owner of IT Service Management (ITSM) processes, including incident, request, and knowledge management, and is accountable for end-to-end user experience across IT services.
Position Duties/Responsibilities
Primary Responsibilities:
  • Own end-user support services as a formal service, including strategy, roadmap, standards, and continuous maturation of service delivery capabilities aligned to business and IT priorities.
  • Own and manage IT Service Management (ITSM) processes, including incident management, request fulfillment, knowledge management, and service catalog governance, ensuring consistency and continuous improvement.
  • Own the measurement and continuous improvement of end-user experience, including user feedback programs, adoption metrics, and service perception.
  • Define, track, and report on SLAs, KPIs, and service metrics aligned to IT and business objectives.
  • Lead day-to-day support operations, managing service performance through SLAs, KPIs, trends, and user feedback to ensure timely resolution and high customer satisfaction.
  • Lead end-user communication and readiness for system changes, outages, and new service deployments.
  • Oversee and optimize support platforms, including ticketing systems, knowledge management, and self-service capabilities to improve efficiency and reduce demand.
  • Partner with Infrastructure and Security & Microsoft Platforms teams to coordinate escalations and facilitate resolution, while maintaining ownership of ticket lifecycle, communication, and user impact management.
  • Lead user enablement, communication, and training initiatives to improve technology adoption and reduce support demand.
  • Manage vendor relationships, staffing models, and support-related resources while contributing to operational planning, budgeting, and service forecasting.
  • Serve as the incident coordinator for major incidents, managing communication, ticket orchestration, and stakeholder updates, while partnering with technical teams for resolution.
  • Act as a hands-on, working manager by stepping in to support ticket resolution, troubleshooting, and user support during high-volume periods and critical incidents to maintain service levels and team effectiveness.
  • Operate as a service owner within defined domain responsibilities, ensuring accountability for service performance, reliability, user experience, and continuous improvement.
  • Participate in enterprise change management processes, ensuring coordination, communication, and risk management across all IT changes.
  • Collaborate across IT teams while maintaining clear ownership boundaries to ensure efficient and accountable service delivery.

Supervisory Responsibilities:
  • Direct supervision of technical staff.
  • Ensure team adherence to ITSM processes, standard operating procedures, and service quality standards.
  • Lead, coach, and develop team members, establishing performance expectations, metrics, and accountability while driving continuous improvement.
  • Manage workloads, staffing, and resource allocation to ensure effective coverage and support for operational and escalated needs.
  • Partner with Infrastructure and Security & Microsoft Platforms leadership to align support models, escalation processes, and service level expectations.

Position Requirements
Required:
  • Bachelor's degree in Computer Science, Information Technology, or a related field, or equivalent work experience.
  • At least 8 years of experience in IT help desk or technical support.
  • Minimum of 5 years of supervisory or managerial experience in IT help desk or technical support management.
  • Proficient knowledge of IT systems, networks, hardware, software, and applications.
  • Proficient knowledge of the Microsoft ecosystem (Teams, SharePoint, Dynamics Customer Service, Dynamics CRM).
  • Proven experience in leading and developing IT help desk staff.

Preferred:
  • Relevant IT certifications, such as CompTIA A+, Network+, Security+, ITIL, or Microsoft.

Knowledge, Skills, And Abilities
The requirements listed below are representative of the knowledge, skills, and/or abilities required to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
  • Strong understanding of IT service delivery, including underlying end-user technologies and the analytical ability to evaluate performance trends, identify issues, and drive continuous improvement.
  • Strong understanding of IT Service Management (ITSM) frameworks such as ITIL, including incident, request, and knowledge management processes.
  • Ability to lead support teams as a hands-on, working manager, combining leadership and technical capability to step in during high-volume periods and critical incidents to support troubleshooting, ticket resolution, and escalation handling while maintaining service levels and a strong customer-focused culture.
  • Ability to lead incident coordination during major outages, ensuring timely communication and alignment across technical teams.
  • Strong collaboration and communication skills to work effectively with IT teams, users, and leadership.
  • Ability to prioritize workload, balance operational demands with improvement initiatives, and make sound support decisions.
  • Broad understanding of enterprise systems and their impact on user experience and support demand.
  • Ability to handle sensitive user, operational, and system information appropriately

Other Requirements of Position
  • Works under limited supervision. Independently determines the approach to take and the methods to use. Interprets policy in terms of objectives. Informs manager of unusual situations with far reaching implications.
  • Major responsibilities do typically require a modest amount of creativity and latitude. Employee typically operates under general instructions with some established procedures and policies.
  • Frequently communicates with departmental & divisional co-workers, management, outside vendors, etc.
  • Required to communicate and establish a cooperative, working relationship to ensure customer and employee satisfaction.
  • Independent decisions involving routine matters of organizational and time management issues are made daily. An error in judgment or procedure could impact cost factors involving time issues. Some financial impact could result from invoices, including cost and profit but it is unlikely that any error would go undetected by the supervisor, especially through the processing of paperwork.
  • Maintains equipment and supplies to avoid waste, damage to areas and equipment, and to prevent accidents.

The duties and responsibilities outlined in this posting are not exhaustive and may evolve based on business needs.
All MacAllister Machinery companies are an Equal Employment Opportunity Employer, including Disabled and Veteran applicants.

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