It Infrastructure Operations Manager Jobs in Wisconsin

At U.S. Bank, we're on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions and enabling the communities we support to grow and succeed. We believe it takes all of us to bring our shared ambition to life, and each person is unique in their potential. A career with U.S. Bank gives you a wide, ever-growing range of opportunities to discover what makes you thrive at every stage of your career. Try new things, learn new skills and discover what you excel at-all from Day One.

U.S. Bank is seeking a strategic and visionary infrastructure leader with deep experience in high-availability, fault-tolerant computing environments that support mission-critical business services. The ideal candidate will bring a strong track record of driving platform strategy, operational excellence, modernization, resiliency, and engineering leadership across enterprise-class systems. This role will serve as the platform leader and Senior Chief Engineer for core infrastructure environments, ensuring exceptional availability, security, performance, and long-term technology sustainability.

Essential Responsibilities

• Define and execute the strategic roadmap for HP NonStop (Tandem) and Stratus platforms.

• Develop long-term hardware, software, resiliency, and modernization strategies aligned with business objectives.

• Establish platform standards, engineering practices, governance processes, and operational controls.

• Ensure continuous availability, performance, recoverability, and resiliency for all supported environments.

• Lead production operations, incident management, problem management, and root-cause analysis activities.

• Oversee infrastructure lifecycle programs, including hardware refreshes, operating system upgrades, capacity expansions, and technology currency initiatives.

• Manage software maintenance, patching, vendor advisories, and security remediation activities.

• Lead capacity forecasting, performance analytics, and utilization planning to support current and future business demand.

• Present platform health metrics, risk assessments, capacity plans, and investment recommendations to senior leadership.

• Ensure platform compliance with enterprise security standards, regulatory requirements, audit controls, and risk management frameworks.

• Lead business continuity, disaster recovery, resiliency testing, and recovery validation exercises.

• Drive continuous improvement initiatives through automation, operational efficiencies, and reliability engineering practices.

• Manage strategic vendor relationships, technology investments, support agreements, and maintenance contracts.

• Develop and manage platform budgets, including hardware, software, labor, and project expenditures.

• Lead, mentor, and develop teams of engineers, systems programmers, and technical specialists.

• Establish workforce development, succession planning, technical training, and knowledge transfer programs.

• Coordinate cross-functional initiatives with infrastructure, networking, application development, cybersecurity, and operations teams.

• Provide executive-level communication regarding platform performance, risks, incidents, and strategic initiatives.

• Foster a culture of accountability, collaboration, innovation, and operational excellence.

Basic Qualifications

- Bachelor's degree in business, MIS, engineering, computer science, mathematics, any science, or equivalent work experience

- 10 or more years of experience in delivering software-based solutions/supporting mission-critical enterprise infrastructure environments.

Preferred Skills/Experience

• Expertise in one or more of the following: HP NonStop (Tandem), Stratus Platforms, PSeries/AIX, IBM Z (Mainframe), or highly resilient based Linux/x86, including architecture, administration, performance optimization, resiliency, and lifecycle management.
• Strategic Infrastructure Leadership with the ability to define and execute platform roadmaps, modernization strategies, and long-term technology investments aligned to business objectives.
• High Availability & Fault-Tolerant Systems Expertise supporting mission-critical environments with stringent uptime, reliability, resiliency, and performance requirements.
• Disaster Recovery, Business Continuity & Resilience Planning experience designing, implementing, and maintaining enterprise recovery capabilities and operational readiness programs.
• Infrastructure Performance Engineering & Capacity Planning leveraging monitoring tools, operational analytics, forecasting methodologies, and trend analysis to drive platform optimization.
• Technology Lifecycle & Modernization Management including hardware refreshes, software upgrades, platform migrations, capacity expansion initiatives, and technical debt reduction strategies.
• IT Service Management (ITSM) & Operational Excellence with deep knowledge of incident, change, problem, risk, and operational management frameworks in 24x7 production environments.
• Infrastructure Security, Regulatory Compliance & Audit Management ensuring adherence to enterprise security standards, governance requirements, regulatory controls, and audit readiness.
• Executive Communication & Stakeholder Influence with proven ability to lead major incident communications, present technology strategy to senior leadership, and drive cross-functional decision-making.
• Engineering Leadership, Vendor Management & Financial Stewardship including leading highly specialized engineering teams, managing strategic technology partnerships, budget planning, investment prioritization, and cost optimization.

Location Expectations

This role requires working from a U.S. Bank location three (3) or more days per week.

If there's anything we can do to accommodate a disability during any portion of the application or hiring process, please refer to ourdisability accommodations for applicants.

Benefits:

Our approach to benefits and total rewards considers our team members' whole selves and what may be needed to thrive in and outside work. That's why our benefits are designed to help you and your family boost your health, protect your financial security and give you peace of mind. Our benefits include the following:

• Healthcare (medical, dental, vision)

• Basic term and optional term life insurance

• Short-term and long-term disability

• Pregnancy disability and parental leave

• 401(k) and employer-funded retirement plan

• Paid vacation (from two to five weeks depending on salary grade and tenure)

• Up to 11 paid holiday opportunities

• Adoption assistance

• Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law

Review our full benefits available by employment status here.

U.S. Bank is an equal opportunity employer. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, and other factors protected under applicable law.

E-Verify

U.S. Bank participates in the U.S. Department of Homeland Security E-Verify program in all facilities located in the United States and certain U.S. territories. The E-Verify program is an Internet-based employment eligibility verification system operated by the U.S. Citizenship and Immigration Services. Learn more about theE-Verify program.

U.S. Bank will consider qualified applicants with arrest or conviction records for employment. U.S. Bank conducts background checks consistent with applicable local laws, including the Los Angeles County Fair Chance Ordinance and the California Fair Chance Act as well as the San Francisco Fair Chance Ordinance. U.S. Bank is subject to, and conducts background checks consistent with the requirements of Section 19 of the Federal Deposit Insurance Act (FDIA). In addition, certain positions may also be subject to the requirements of FINRA, NMLS registration, Reg Z, Reg G, OFAC, the NFA, the FCPA, the Bank Secrecy Act, the SAFE Act, and/or federal guidelines applicable to an agreement, such as those related to ethics, safety, or operational procedures.

Applicants must be able to comply with U.S. Bank policies and procedures including the Code of Ethics and Business Conduct and related workplace conduct and safety policies.

Posting may be closed earlier due to high volume of applicants.