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It Helpdesk Support Jobs in Springfield, VA (NOW HIRING)

Bizzell

IT Specialist Helpdesk II

Hyattsville, MD · On-site

Description The IT Specialist II provides advanced technical support, system administration, and ... Helpdesk Support Services: * Act as the initial point of contact for users seeking technical ...

Quantum Space

Tier 2 IT Helpdesk Technician

Rockville, MD · On-site

$29 - $40/hr

Our high-mobility spacecraft platforms support national security, civil, and commercial missions ... Who We're Looking For We are seeking a Tier 2 IT Helpdesk Technician to provide second-level ...

Infojini Inc

Helpdesk Support

Washington, DC · On-site

$22.75 - $30.50/hr

Providing end-user support (including help desk, if required for assigned task) for various ... information will be kept confidential according to EEO guidelines.

Infojini Inc

Helpdesk Support

Washington, DC

$23.25 - $31.75/hr

... help desk support with previous experience opening and maintaining help desk cases via CA Service ... HDI or SDI Certification is PREFERABLE Additional Information HDI or SDI or A+ certifications nice ...

Global Impact

IT Manager - Client Support

Washington, DC · Hybrid

$95K - $110K/yr

Oversee the IT helpdesk function, ensuring timely, efficient, and high-quality technical support for all employees.   * Manage and support the lifecycle of both Windows and Mac hardware ...

Office IT Solutions

Be Seen First

On-Site IT Support Technician

Washington, DC · On-site

$65K - $80K/yr

... ready to help. Reliability, professionalism, and a genuine service mindset matter as much as ... IT helpdesk or desktop support experience * Strong macOS support skills : you should be as ...

New

Office IT Solutions

Be Seen First

On-Site IT Support Technician

Washington, DC · On-site

$65K - $80K/yr

... ready to help. Reliability, professionalism, and a genuine service mindset matter as much as ... IT helpdesk or desktop support experience * Strong macOS support skills : you should be as ...

New

Guidance Residential

IT Support Coordinator (On-site)

Reston, VA · On-site

$22.50 - $30.75/hr

Help-Desk Support Functions * Provide responsive help desk support by monitoring, prioritizing, and ... Assists the IT Help Desk in providing timely, accurate and well-documented support for workstations ...

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All JobsIt Helpdesk Support JobsIt Helpdesk Support Jobs in Springfield, VA

It Helpdesk Support information

See Springfield, VA salary details

$13

$24

$35

How much do it helpdesk support jobs pay per hour?

As of Sep 4, 2026, the average hourly pay for it helpdesk support in Springfield, VA is $24.18, according to ZipRecruiter salary data. Most workers in this role earn between $20.10 and $27.12 per hour, depending on experience, location, and employer.

What is an IT helpdesk support?

IT Helpdesk Support specialists are professionals who provide technical assistance and support to users experiencing issues with computer systems, software, and hardware. They help troubleshoot problems, answer questions, and guide users through solutions either remotely or in person. Their responsibilities often include resolving technical issues, installing and configuring software, and maintaining user accounts. IT Helpdesk Support specialists play a crucial role in ensuring smooth daily operations in organizations by quickly addressing technology-related problems.

What are the key skills and qualifications needed to thrive as an IT helpdesk support?

To thrive as an IT Helpdesk Support, you need a solid understanding of computer hardware, operating systems, networking basics, and problem-solving, often backed by a relevant IT degree or certifications like CompTIA A+ or Microsoft Certified: Modern Desktop Administrator Associate. Familiarity with ticketing systems, remote desktop tools, and knowledge base platforms is typically required. Strong communication, patience, and customer service skills help you effectively resolve user issues and build rapport. These skills and qualities are essential for quickly diagnosing problems, minimizing downtime, and ensuring a positive user experience.

What are some common challenges faced by IT helpdesk support professionals, and how can they effectively manage these issues?

IT Helpdesk Support professionals often encounter challenges such as handling a high volume of support requests, troubleshooting unfamiliar technical issues, and communicating clearly with users who have varying levels of technical knowledge. To manage these situations effectively, it's important to prioritize tickets based on urgency, continually develop technical and customer service skills, and use available resources and documentation to find solutions quickly. Building strong relationships with other IT team members also helps in escalating complex problems and sharing knowledge.

What is the difference between It Helpdesk Support vs Network Technician?

AspectIt Helpdesk SupportNetwork Technician
CertificationsCompTIA A+, Microsoft CertifiedCompTIA Network+, Cisco CCNA
Work EnvironmentHelpdesk, office, remote supportData centers, network infrastructure sites
Primary ResponsibilitiesTroubleshooting user issues, software supportConfiguring, maintaining network hardware and infrastructure
Industry UsageIT support, customer serviceNetworking, telecommunications

While both roles support IT infrastructure, It Helpdesk Support focuses on end-user assistance and software troubleshooting, whereas Network Technicians specialize in maintaining and configuring network hardware and infrastructure. Both roles often require similar certifications and work environments, but their core responsibilities differ significantly.

Is IT Helpdesk Support a good career?

IT Helpdesk Support is a viable career option for individuals interested in technology, troubleshooting, and customer service. It offers opportunities for skill development, certifications like CompTIA A+ or Network+, and potential advancement into specialized IT roles or management positions.

What qualifications do I need for IT helpdesk support?

IT Helpdesk Support roles typically require a high school diploma or equivalent, with many employers preferring some post-secondary education or certifications. Relevant skills include knowledge of operating systems, troubleshooting hardware and software issues, and familiarity with ticketing systems; certifications like CompTIA A+ can enhance job prospects.

What are popular job titles related to It Helpdesk Support jobs in Springfield, VA?

For It Helpdesk Support jobs in Springfield, VA, the most frequently searched job titles are:

What job categories do people searching It Helpdesk Support jobs in Springfield, VA look for?

The top searched job categories for It Helpdesk Support jobs in Springfield, VA are:

What cities near Springfield, VA are hiring for It Helpdesk Support jobs?

Cities near Springfield, VA with the most It Helpdesk Support job openings:

It Helpdesk Support jobs near you
Infographic showing various It Helpdesk Support job openings in Springfield, VA as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $50,298 per year, or $24.2 per hour.

IT Specialist Helpdesk II

Bizzell Group

Hyattsville, MD • On-site

Full-time

Re-posted 2 days ago

Job description

Job Type
Full-time
Description
The IT Specialist II provides advanced technical support, system administration, and endpoint management across Bizzell's enterprise and federal contract environments. This role handles initial and escalated incidents, administers Microsoft 365 and Entra ID services, supports cloud and endpoint security, and ensures compliance with organizational and contract-specific standards. This specialist has the ability to solve complex issues and contributes to improving IT systems, automation, and security posture.
Scope of Work: The Specialist will perform the following services:
  1. Helpdesk Support Services:
    • Act as the initial point of contact for users seeking technical assistance via phone, chat, email, or in person.
    • Provide first and second-level technical support for customer queries related to computer hardware, software, and systems.
    • Collect customer data to identify the nature of the request and determine the best resolution.
    • Log all service calls into the help desk call tracking system and ensure all tickets are monitored, distributed, and resolved in a timely fashion.
  2. Advanced Technical Support & Troubleshooting:
    • Resolve escalated L2 incidents related to Windows, macOS, mobile devices, VPN, MFA, conditional access, and other tools.
    • Escalate unresolved queries to a higher level of support and follow up with end users to provide feedback and resolution updates.
    • Perform root cause analysis of recurring issues and develop long-term solutions.
    • Provide guidance and coaching to Tier I staff when needed.
    • Ability to lead technical onboarding training
  3. Microsoft 365/Entra ID Administration & Endpoint Management:
    • Manage and troubleshoot issues involving:
      1. Entra ID users, groups, and conditional access
      2. M365 policies and configurations
      3. Permissions
    • Assist with enforcing compliant identity and device policies
    • Enroll, configure, and secure devices via Intune
    • Deploy applications, compliance policies, and configuration profiles.
    • Assist with device lifecycle management: provisioning, imaging, encryption, and retirement.
  4. Security & Compliance:
    • Implement and maintain endpoint security controls, including Defender, Huntress, MFA, and secure baseline policies.
    • Help maintain asset tracking, patch compliance, and zero-trust policies.
  5. Systems Support & Administration
    • Support backend systems and cloud services as assigned (Azure, Intune, Defender, device policies).
    • Perform routine maintenance and updates on workstations, printers, and network-connected devices.
    • Document configurations, troubleshooting steps, and internal SOPs.
  6. Automation, Scripting, & Process Optimization
    • Write/maintain small PowerShell/Python scripts for automation or data handling.
    • Recommend improvements for workflows, ticket routing, and system management.

Requirements
Qualifications:
  • Bachelor's degree in IT, Computer Science, Information Science, or related field (preferred).
  • 1-3+ years of technical support or system administration experience.
  • Proficiency with M365, Entra ID, Intune, Windows, and macOS support.
  • CompTIA A+, Network+, Security+, or equivalent certifications (preferred).
  • Strong troubleshooting, communication, and documentation skills.

Competencies:
  • Problem-solving & analytical skills
  • Technical depth across identity, devices, and other related systems
  • Ability to work independently and as a team
  • Customer-centric communication
  • Strong time and task management
  • Understanding of security and compliance requirements

Apply