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It Helpdesk Support Jobs in Springfield, VA (NOW HIRING)

Nwis

IT Support Services

Arlington, VA · On-site

$77K - $163K/yr

Responsibilities: - Serve as the first level Help Desk for the TEN Lab's systems and accounts ... IT Helpdesk support. - 3+ years MacOS and iOS experience. - Good problem solving skills - Must be ...

Comtech, LLC

Helpdesk Support

Washington, DC

$22.75 - $30.50/hr

We offer IT solutions across the disciplines of program/project management, applications ... Resolve service tickets or escalate to other support entities as needed and within Service Level ...

Marathon TS

Cleared Helpdesk Technician (onsite)

Ashburn, VA · On-site

$20.50 - $27.50/hr

This role involves providing IT helpdesk support to users of various Operational Technology and ensuring that documentation aligns with the highest quality standards while offering effective ...

Bizzell

IT Specialist Helpdesk II

Hyattsville, MD · On-site

Description The IT Specialist II provides advanced technical support, system administration, and ... Helpdesk Support Services: * Act as the initial point of contact for users seeking technical ...

Infojini Inc

Helpdesk Support

Washington, DC · On-site

$22.75 - $30.50/hr

Providing end-user support (including help desk, if required for assigned task) for various ... information will be kept confidential according to EEO guidelines.

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All JobsIt Helpdesk Support JobsIt Helpdesk Support Jobs in Springfield, VA

It Helpdesk Support information

See Springfield, VA salary details

$13

$24

$35

How much do it helpdesk support jobs pay per hour?

As of Aug 13, 2026, the average hourly pay for it helpdesk support in Springfield, VA is $24.18, according to ZipRecruiter salary data. Most workers in this role earn between $20.10 and $27.12 per hour, depending on experience, location, and employer.

What are some common challenges faced by IT helpdesk support professionals, and how can they effectively manage these issues?

IT Helpdesk Support professionals often encounter challenges such as handling a high volume of support requests, troubleshooting unfamiliar technical issues, and communicating clearly with users who have varying levels of technical knowledge. To manage these situations effectively, it's important to prioritize tickets based on urgency, continually develop technical and customer service skills, and use available resources and documentation to find solutions quickly. Building strong relationships with other IT team members also helps in escalating complex problems and sharing knowledge.

What is the difference between It Helpdesk Support vs Network Technician?

AspectIt Helpdesk SupportNetwork Technician
CertificationsCompTIA A+, Microsoft CertifiedCompTIA Network+, Cisco CCNA
Work EnvironmentHelpdesk, office, remote supportData centers, network infrastructure sites
Primary ResponsibilitiesTroubleshooting user issues, software supportConfiguring, maintaining network hardware and infrastructure
Industry UsageIT support, customer serviceNetworking, telecommunications

While both roles support IT infrastructure, It Helpdesk Support focuses on end-user assistance and software troubleshooting, whereas Network Technicians specialize in maintaining and configuring network hardware and infrastructure. Both roles often require similar certifications and work environments, but their core responsibilities differ significantly.

What are the key skills and qualifications needed to thrive as an IT helpdesk support?

To thrive as an IT Helpdesk Support, you need a solid understanding of computer hardware, operating systems, networking basics, and problem-solving, often backed by a relevant IT degree or certifications like CompTIA A+ or Microsoft Certified: Modern Desktop Administrator Associate. Familiarity with ticketing systems, remote desktop tools, and knowledge base platforms is typically required. Strong communication, patience, and customer service skills help you effectively resolve user issues and build rapport. These skills and qualities are essential for quickly diagnosing problems, minimizing downtime, and ensuring a positive user experience.

Is IT Helpdesk Support a good career?

IT Helpdesk Support is a viable career option for individuals interested in technology, troubleshooting, and customer service. It often requires technical skills, certifications like CompTIA A+, and the ability to work in fast-paced environments, with opportunities for advancement into network administration or IT management roles.

Can I get into IT helpdesk support with no experience?

IT Helpdesk Support roles often accept candidates with little to no prior experience if they have basic technical knowledge, good communication skills, and a willingness to learn. Entry-level positions may require familiarity with operating systems, troubleshooting, and customer service, and obtaining certifications like CompTIA A+ can improve your chances. Employers may provide on-the-job training for suitable candidates.

What is an IT helpdesk support?

IT Helpdesk Support specialists are professionals who provide technical assistance and support to users experiencing issues with computer systems, software, and hardware. They help troubleshoot problems, answer questions, and guide users through solutions either remotely or in person. Their responsibilities often include resolving technical issues, installing and configuring software, and maintaining user accounts. IT Helpdesk Support specialists play a crucial role in ensuring smooth daily operations in organizations by quickly addressing technology-related problems.

What are popular job titles related to It Helpdesk Support jobs in Springfield, VA?

For It Helpdesk Support jobs in Springfield, VA, the most frequently searched job titles are:

What job categories do people searching It Helpdesk Support jobs in Springfield, VA look for?

The top searched job categories for It Helpdesk Support jobs in Springfield, VA are:

What cities near Springfield, VA are hiring for It Helpdesk Support jobs?

Cities near Springfield, VA with the most It Helpdesk Support job openings:

It Helpdesk Support jobs near you
Infographic showing various It Helpdesk Support job openings in Springfield, VA as of August 2026, with employment types broken down into 1% As Needed, 69% Full Time, 26% Part Time, and 4% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $50,298 per year, or $24.2 per hour.

IT Support Services

Nwis

Arlington, VA • On-site

$77K - $163K/yr

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 7 days ago

Job description

Nightwing provides technically advanced full-spectrum cyber, data operations, systems integration and intelligence mission support services to meet our customers' most demanding challenges. Our capabilities include cyber space operations, cyber defense and resiliency, vulnerability research, ubiquitous technical surveillance, data intelligence, lifecycle mission enablement, and software modernization. Nightwing brings disruptive technologies, agility, and competitive offerings to customers in the intelligence community, defense, civil, and commercial markets.


Nightwing is supporting a U.S. Government customer to provide support for onsite incident response to civilian Government agencies and critical asset owners who experience cyber-attacks, providing immediate investigation and resolution. Contract personnel perform investigations to characterize of the severity of breaches, develop mitigation plans, and assist with the restoration of services. Nightwing is seeking a Technical Engagement Network (TEN) Lab Manager with experience in customer service and IT support operations to be a member of the IT support services desk in the customer environment supporting analysts and business continuity of the customer mission.

Responsibilities:

- Serve as the first level Help Desk for the TEN Lab's systems and accounts

- Assist new user setup of equipment, accounts and tools

- Respond to user requests via email, walk-ins, phone calls or other communication means in a timely manner

- Create and maintain accurate Tickets for Help Desk activities

- Work with Asset Management to support accurate records and maintain a good accounting of assets

- Support the implementation of new technologies and equipment in the lab environment,

- Provide support as needed to lab staff in the tasks of provisioning and issuing equipment to end users, as well as maintaining inventory database.

- Provide support for systems administration tasks such as patching, updating, and maintaining network infrastructure

Support the implementation of new technologies and equipment in the lab environment.

- Advises and provides insight on development of lab standard operating procedures (SOPs) and policies.

- Provide support for Virtual Private Network (VPN) or Virtual Desktop Infrastructure (e.g., Citrix) to users.

- Provide support for MacOS and iOS to users.

- Provide troubleshooting and triaging assistance for basic to intermediate technical challenges and user issues.

- Assist in the management of user accounts and resetting credentials.

- Maintain and operate customer SAN NetApp data storage area and capabilities using shell and NetApp ONTAP following customer direction and guidance

- Examine and identify efficiencies that can be made to existing procedures, with approval from the customer.

Required Skills:

- U.S. Citizenship

- Must have an active DoD Secret clearance, TS/SCI clearance is preferred

- Must be able to obtain DHS Suitability

- 5+ years of directly relevant experience

- 3+ years of directly relevant experience in IT Helpdesk support.

- 3+ years MacOS and iOS experience.

- Good problem solving skills

- Must be able to work collaboratively across physical locations.

- Proficiency and proven capability in the following areas:

- Asset management practices and principles

- Help Desk ticket processing and procedures

- Good Customer support

- Ability to keep detailed notes

- Must be able to work collaboratively across physical locations

Desired Skills:

- Experience with writing technical procedures and standard operating procedures

- Virtualization automation and optimization

- Experience with Virtual Private Networks (VPN)

- Experience with virtual desktops (Citrix, VMWare)

Required Education:
BS Computer Science, Computer Engineering, Computer Information Systems, Computer Systems Engineering or related degree; or HS Diploma and 7+ years of directly relevant experience.

Desired Certifications:

- Security+

Syndeo: ESS-3612


Salary & Benefits

The salary associated with this position ($77,000-$163,000) is commensurate with the selected candidate's qualifications, years of relevant experience, and demonstrated level of expertise. Compensation will be determined based on these factors to ensure alignment with skills, responsibilities, and market standards.


Nightwingoffers medical, vision and dental insurance coverage in addition to a 401k plan, PTO, Holidays, and additional insurances.


Nightwing is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class.

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