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It Helpdesk Support Jobs in Springfield, VA (NOW HIRING)

Terrestris LLC

IT Helpdesk Specialist

Washington, DC · On-site

$41.82 - $46.91/hr

We can help! We are seeking an IT Help Desk Specialist for the IT Help Desk Support Services contract. This project will provide computer support specialists responsible for providing timely ...

Grossberg Company LLP

IT Support Technician I

Bethesda, MD · On-site

$23 - $31.50/hr

They are seeking an IT Support Technician I to provide helpdesk support, troubleshoot hardware and software issues, and assist with the setup and deployment of workstations and equipment.

Nightwing

IT Helpdesk Analyst

Arlington, VA · On-site

$55K - $106K/yr

Nightwing is supporting a U.S. Government customer to provide support for onsite incident response ... IT Helpdesk support. - 1+ years MacOS and iOS experience. - Good problem solving skills - Must be ...

Nwis

IT Helpdesk Analyst

Arlington, VA

$55K - $106K/yr

Nightwing is supporting a U.S. Government customer to provide support for onsite incident response ... IT Helpdesk support. - 1+ years MacOS and iOS experience. - Good problem solving skills - Must be ...

Quantum Leap Research, LLC

Be Seen First

IT Helpdesk Technician, User Support

Leesburg, VA · On-site

$80K - $95K/yr

We are looking for a junior to mid-level IT Helpdesk Support Technician to help support and maintain our internal services. A successful candidate must have the capacity and desire to learn. Our ...

Constellation West

IT HELPDESK SPECIALIST

Manassas, VA · On-site

$65 - $95/hr

... IT HELPDESK SPECIALIST Full Time Washington, DC, US Place of Performance * Primarily onsite ... Occasional support at facilities in Manassas, VA and Ashburn, VA Required Experience Candidates ...

Constellation West

IT HELPDESK SPECIALIST

Washington, DC · On-site

$65 - $95/hr

... IT HELPDESK SPECIALIST Full Time Washington, DC, US Place of Performance * Primarily onsite ... Occasional support at facilities in Manassas, VA and Ashburn, VA Required Experience Candidates ...

FVCBANK

IT Helpdesk Technician

Fairfax, VA · On-site

$50K - $60K/yr

FVCbankIT Helpdesk Technician - Salary Range: $50,000.00 - $60,000.00 Annually Title: IT Helpdesk ... Our continuous efforts in supporting our employees to be successful is one of our most important ...

New

CSA Global LLC

IT Helpdesk Technician

Washington, DC · On-site

Description CSA Global Inc. is seeking an Information Technology (IT) Helpdesk Technician onsite at ... Provides second-tier support to end users for either PC, server, or mainframe applications and ...

Socket.dev

IT Helpdesk Technician

Washington, DC · On-site

$65 - $90/hr

Description CSA Global Inc. is seeking an Information Technology (IT) Helpdesk Technician onsite at ... Provides second-tier support to end users for either PC, server, or mainframe applications and ...

New

CSA Global LLC

IT Helpdesk Technician

Washington, DC · On-site

CSA Global Inc. is seeking an Information Technology (IT) Helpdesk Technician onsite at the ... Provides second-tier support to end users for either PC, server, or mainframe applications and ...

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All JobsIt Helpdesk Support JobsIt Helpdesk Support Jobs in Springfield, VA

It Helpdesk Support information

See Springfield, VA salary details

$13

$24

$35

How much do it helpdesk support jobs pay per hour?

As of Sep 3, 2026, the average hourly pay for it helpdesk support in Springfield, VA is $24.18, according to ZipRecruiter salary data. Most workers in this role earn between $20.10 and $27.12 per hour, depending on experience, location, and employer.

What is an IT helpdesk support?

IT Helpdesk Support specialists are professionals who provide technical assistance and support to users experiencing issues with computer systems, software, and hardware. They help troubleshoot problems, answer questions, and guide users through solutions either remotely or in person. Their responsibilities often include resolving technical issues, installing and configuring software, and maintaining user accounts. IT Helpdesk Support specialists play a crucial role in ensuring smooth daily operations in organizations by quickly addressing technology-related problems.

What are the key skills and qualifications needed to thrive as an IT helpdesk support?

To thrive as an IT Helpdesk Support, you need a solid understanding of computer hardware, operating systems, networking basics, and problem-solving, often backed by a relevant IT degree or certifications like CompTIA A+ or Microsoft Certified: Modern Desktop Administrator Associate. Familiarity with ticketing systems, remote desktop tools, and knowledge base platforms is typically required. Strong communication, patience, and customer service skills help you effectively resolve user issues and build rapport. These skills and qualities are essential for quickly diagnosing problems, minimizing downtime, and ensuring a positive user experience.

What are some common challenges faced by IT helpdesk support professionals, and how can they effectively manage these issues?

IT Helpdesk Support professionals often encounter challenges such as handling a high volume of support requests, troubleshooting unfamiliar technical issues, and communicating clearly with users who have varying levels of technical knowledge. To manage these situations effectively, it's important to prioritize tickets based on urgency, continually develop technical and customer service skills, and use available resources and documentation to find solutions quickly. Building strong relationships with other IT team members also helps in escalating complex problems and sharing knowledge.

What is the difference between It Helpdesk Support vs Network Technician?

AspectIt Helpdesk SupportNetwork Technician
CertificationsCompTIA A+, Microsoft CertifiedCompTIA Network+, Cisco CCNA
Work EnvironmentHelpdesk, office, remote supportData centers, network infrastructure sites
Primary ResponsibilitiesTroubleshooting user issues, software supportConfiguring, maintaining network hardware and infrastructure
Industry UsageIT support, customer serviceNetworking, telecommunications

While both roles support IT infrastructure, It Helpdesk Support focuses on end-user assistance and software troubleshooting, whereas Network Technicians specialize in maintaining and configuring network hardware and infrastructure. Both roles often require similar certifications and work environments, but their core responsibilities differ significantly.

Is IT Helpdesk Support a good career?

IT Helpdesk Support is a viable career option for individuals interested in technology, troubleshooting, and customer service. It offers opportunities for skill development, certifications like CompTIA A+ or Network+, and potential advancement into specialized IT roles or management positions.

What qualifications do I need for IT helpdesk support?

IT Helpdesk Support roles typically require a high school diploma or equivalent, with many employers preferring some post-secondary education or certifications. Relevant skills include knowledge of operating systems, troubleshooting hardware and software issues, and familiarity with ticketing systems; certifications like CompTIA A+ can enhance job prospects.

What are popular job titles related to It Helpdesk Support jobs in Springfield, VA?

For It Helpdesk Support jobs in Springfield, VA, the most frequently searched job titles are:

What job categories do people searching It Helpdesk Support jobs in Springfield, VA look for?

The top searched job categories for It Helpdesk Support jobs in Springfield, VA are:

What cities near Springfield, VA are hiring for It Helpdesk Support jobs?

Cities near Springfield, VA with the most It Helpdesk Support job openings:

It Helpdesk Support jobs near you
Infographic showing various It Helpdesk Support job openings in Springfield, VA as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $50,298 per year, or $24.2 per hour.

IT Helpdesk Specialist

Terrestris LLC

Washington, DC • On-site

$41.82 - $46.91/hr

Full-time

Medical, Retirement, PTO

Re-posted 28 days ago

Job description

Are you looking for a Challenge? Looking for an innovative organization and the opportunity to learn and grow professionally? We can help! We are seeking an IT Help Desk Specialist for the IT Help Desk Support Services contract. This project will provide computer support specialists responsible for providing timely technical support and troubleshooting services to agency staff for the Congressional Budget Office. This is an on-site position working Monday-Friday from 8:30 am to 5:00 pm at the Congressional Budget Office located in the Ford House Office Building in Washington, DC.
I've never heard of Terrestris. What do you do?
At Terrestris, we leverage technology to create better mission outcomes through better human performance. We form strong client and team relationships through transparency and strive to create an environment where our team can let their excellence shine through. By finding, developing, and incorporating new ideas, we provide memorable services. Rooted in the USMC values of honor, courage, and commitment, Terrestris seeks to deliver extraordinary value to the American people by helping the Government become more efficient and effective.
So, what will the IT Help Desk Specialist at Terrestris do?
The IT Help Desk Specialist will be a key personnel position for the IT Help Desk Support Services contract, providing direct support by managing requests through the help desk ticketing system, troubleshooting the most sophisticated hardware and software issues, and providing guidance to less experienced specialists within the team. The position will also provide on-call daily office support and assist with conference room technology support, and may work on IT projects in addition to the help desk function under certain circumstances. In addition to daily responsibilities, this position supports specific projects/initiatives such as upgrades or improvement efforts, and strategic functions performed on an as-needed basis. This position is contingent upon contract award.
What does a typical day look like for an IT Help Desk Specialist?
You will:
  • Inspect computer equipment and prepare systems for deployment based on onboarding documentation and division-specific requirements, ensuring proper imaging, configuration, and inventory registration prior to delivery.
  • Deploy and configure Windows desktops, macOS systems, and mobile devices following the imaging process, ensuring each device is properly inventoried, validated against security baselines, and ready for end-user delivery in accordance with division-specific requirements and IRM standards.
  • Install, configure, troubleshoot, and maintain employee hardware, software, and peripheral components across Windows and macOS environments, including upgrades, patches, firmware updates, and approved security configurations to maintain compliance with Zero Trust and Defense-in-Depth standards.
  • Register and configure mobile devices (iOS, Android) within enterprise mobile device management (MDM) platforms; provide users with training and troubleshooting on authentication, MFA, and secure remote connectivity.
  • Load and verify software packages and configuration baselines through automated imaging and patching tools such as Ivanti EPM, KACE, or equivalent, ensuring accuracy and adherence to approved division templates.
  • Execute system verification tests by entering administrative commands and monitoring log output to validate image integrity, patch levels, and compliance with endpoint security policies; confirm logs are being received in accordance with guidance from Sentinel, VSOC, and other monitoring platforms.
  • Diagnose and resolve complex system issues, including multi-factor authentication failures, identity anomalies, network connectivity problems, and endpoint irregularities, applying independent judgment to identify root causes and implement corrective actions while protecting sensitive data.
  • Support Tier I personnel by enforcing best practices, creating and validating SOPs, reviewing escalations, and collaborating on issue resolution. Leverage JAMF and Microsoft Intune for endpoint automation and configuration management. Apply system administration expertise to analyze Windows Event Viewer and macOS Console logs, identify error patterns, and develop evidence-based solutions to prevent recurrence.
  • Instruct users on the effective use of equipment, collaboration software, cloud services, and self-service resources; contribute to end-user documentation and knowledge base updates.
  • Coordinate activities with the Service Desk, Network Operations, Cloud Services, and Cybersecurity teams to ensure timely issue resolution and alignment with IRM standards.
  • Provide clear and timely communication on ticket status, updates, and resolutions through the official tracking system, voicemail, email, or direct user interaction in accordance with customer service performance metrics.
  • Replace defective or obsolete hardware and software components, document all changes, and verify asset records in accordance with CBO asset management procedures.
  • Identify and analyze recurring problem trends, develop mitigation strategies, and present findings and improvement recommendations to IRM management.
  • Ensure rigorous application of information security and information assurance principles in all aspects of customer support, including encryption, data loss prevention, and secure credential handling.
  • Administer Microsoft Entra ID / Active Directory environments, including user account provisioning, group policy adjustments, and identity lifecycle management, in coordination with IAM governance.
  • Support macOS and iOS administration, including device enrollment, configuration profile deployment, FileVault management, and integration with enterprise authentication and compliance frameworks.
  • Perform secure drive sanitization and destruction using BitRaser or other approved tools, maintaining required documentation and certificates of destruction.
  • Use approved hard drive cloning devices and software to support workstation deployments, refreshes, data migrations, and recovery operations.
  • Support the following tasks as assigned, consistent with instructions and guidance provided by the COR:
    • Recommend and implement advanced remedial measures - such as driver updates, policy adjustments, or imaging corrections - to restore full functionality and prevent recurrence. Coordinate reviews with the Chief Information Officer (CIO) / Deputy Chief Information Officer (DCIO) and automate solutions where feasible.
  • Implement and document imaging strategies that leverage automation, scripting, and division-specific baselines to deliver secure, consistent workstation builds across all platforms.
  • Participate in patch management and vulnerability remediation cycles, ensuring timely updates and adherence to established configuration management policies; coordinate with Nessus scan findings to prioritize remediation of critical and high-severity vulnerabilities.
  • Collaborate with IRM technical leads (Cloud, Engineering, and Development teams) to assess environment readiness, validate permissions, and confirm that personnel maintain appropriate administrative access for Tier II and escalation functions.
  • Assist in responding to outages, service disruptions, and other emergencies, including participation in incident response activities.

What qualifications do you look for?
You might be the professional we're looking for if you have:
  • Must be U.S. citizen, or lawful permanent residents or H1B visa holder; must demonstrate work eligibility.
  • Ability to obtain favorable FBI criminal checks and be fingerprinted at the U.S. Capitol Police headquarters in Washington, DC prior to starting work under the contract.
  • Must be able to provide enterprise-level administration and support for macOS and Windows operating systems, including imaging, deployment, configuration management, and adherence to organizational security baselines.
  • Experience utilizing and supporting endpoint management and automation platforms such as Ivanti, KACE, Microsoft Intune, and JAMF to deploy software, manage devices, enforce policies, and streamline routine tasks.
  • The ability to manage and troubleshoot identity and access management services, including Microsoft Entra ID/Active Directory, multi-factor authentication (MFA), role-based access controls, and AWS-integrated identity solutions.
  • The ability to diagnose and resolve authentication, connectivity, and endpoint performance issues by analyzing system logs, Event Viewer data, macOS Console diagnostics, and other relevant monitoring tools.
  • The ability to coordinate cross-team incident response activities by working closely with the Service Desk, Network Operations, and Cybersecurity teams to ensure timely investigation, escalation, and remediation of technical issues.
  • A strong understanding of advanced system administration including patch management, baseline configuration, automated imaging processes, and the ability to troubleshoot and improve endpoint deployment workflows.
  • A strong understanding of cloud and hybrid environment management, with specific experience supporting AWS-hosted resources, identity services, and integrations between on-premises and cloud-based infrastructures.
  • A strong understanding of Zero Trust security principles, ensuring all endpoint, user, and network interactions follow the organization's security, compliance, and configuration standards.
  • Clear and effective communication, including the ability to document technical procedures, create user-friendly guides, and mentor Level I technicians to enhance overall Service Desk capability.
  • Must have excellent customer service and problem-solving skills and the ability to prioritize tasks to meet tight deadlines while maintaining professionalism and responsiveness.

We will be extra impressed if you have:
  • Bachelor's degree in information technology, Computer Science, or a closely related field.
  • CompTIA Security+
  • Microsoft Certified: Endpoint Administrator Associate (or equivalent)
  • Apple Certified IT Professional
  • AWS Certified Cloud Practitioner (or higher-level AWS certification)
  • ITIL Foundation or equivalent certification in service management
  • Certified SysOps Administrator - Associate

What kind of benefits does Terrestris Offer?
We offer outstanding benefits including health, financial, and retirement benefits, as well as paid leave, professional development, tuition assistance, and work-life programs. Our award programs acknowledge employees for exceptional performance and superior demonstration of our service standards. Full-time and part-time employees working at least 20 hours a week on a regular basis are eligible to participate in our benefit programs. Other offerings may be provided for employees not within this category.
Terrestris is an Equal Opportunity Employer (EOE). Qualified applicants are considered for employment without regard to age, race, color, religion, sex, national origin, sexual orientation, disability, or veteran status. Applicants must be authorized to work in the U.S.
DILBERT © 2018 Scott Adams. Used By permission of ANDREWS MCMEEL SYNDICATION. All rights reserved.

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