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It Helpdesk Service Desk Jobs (NOW HIRING)

Ubertal Inc

IT Service Desk Technician

Atlanta, GA · On-site

High School Diploma or GED with at least 2 years of technical support experience in a Help Desk or Service Desk environment; OR an Associate degree in Information Technology/Computer Science with 1 ...

PIPESTONE

IT Service Desk Lead

Sioux Falls, SD

$65K - $80K/yr

PIPESTONE is looking for an IT Service Desk Lead to oversee daily help desk operations, support escalated technical issues, and help drive exceptional service for our internal customers. What You'll ...

IntelliDyne

IT Help Desk Manager

Herndon, VA · On-site

IT Help Desk Manager Location: Herndon, VA (100% Onsite) Clearance: Active Secret or higher Status ... This position ensures high-quality customer service, timely incident resolution, and continuous ...

IntelliDyne

IT Help Desk Manager

Herndon, VA · On-site

IT Help Desk Manager Location: Herndon, VA (100% Onsite) Clearance: Active Secret or higher Status ... This position ensures high-quality customer service, timely incident resolution, and continuous ...

The High Companies

IT Service Desk Lead

Lancaster, PA · On-site

The IT Service Desk Lead plays a critical role in providing day-to-day support to High's end users and related end user systems. The lead, in conjunction with the Service Desk Technician, serves as ...

City of Topeka

IT Help Desk Technician

Topeka, KS · On-site

$26.14 - $28.28/hr

The City of Topeka's Information Technology department is seeking a motivated Help Desk Technician ... Respond to and process requests obtained through the IT service desk system. * Install, configure ...

Arthur Lawrence

IT HELPDESK TECHNOLOGIST

Dallas, TX · On-site

Arthur Lawrence is looking for a IT Helpdesk Technologist one of our clients in Dallas, TX. Please ... Strong customer service, written and verbal communication skills, with fluency in Spanish. Nice to ...

Enchanted Rock Management LLC

IT Manager

Houston, TX · On-site

$90K - $111K/yr

... IT support functions (helpdesk/service desk) and ticketing systems. * Strong knowledge of enterprise IT environments, including networks, servers, operating systems, and end-user technologies.

Zolon Tech

Service Desk Support

Washington, DC · On-site

Key Qualifications: * 1-2 years IT help desk/service desk experience * Windows 10/11, O365, remote desktop tools proficiency * ITSM platform experience (Jira SM, ServiceNow, or equivalent preferred)

Unifirst

IT Service Desk Technician

Wilmington, MA · On-site

$53K - $71K/yr

The Information Technology department is seeking an experienced IT Service Desk Technician to join our IT Service Desk team. This role will provide first level troubleshooting support for a variety ...

K2 Staffing, LLC

IT Help Desk Support - Level I

Nassau, NY · On-site

$55K - $65K/yr

... Helpdesk Representative; IT Service Desk; IT user support * Preferably has some certifications, such as A+, Security+, Network+, or another equivalent certification. * Experience working in an ...

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It Helpdesk Service Desk information

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How much do it helpdesk service desk jobs pay per hour?

As of Sep 9, 2026, the average hourly pay for it helpdesk service desk in the United States is $23.15, according to ZipRecruiter salary data. Most workers in this role earn between $19.23 and $25.96 per hour, depending on experience, location, and employer.

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Cities with the most It Helpdesk Service Desk job openings:

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Infographic showing various It Helpdesk Service Desk job openings in the United States as of September 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $48,154 per year, or $23.2 per hour.

Help Desk / Service Desk Analyst III

Birmingham, AL • On-site

4pconsultinginc
See more jobs at 4pconsultingincexternal

$19.25 - $26.25/hr

Contractor

Re-posted 24 days ago

Job description

Position:  Help Desk / Service Desk Analyst III  

Location:  600 18th St N, Birmingham, AL 35203
Duration:  3 Years

Client:      Southern Company Services
 

Job Summary

Southern Company Services is seeking a Help Desk / Service Desk Analyst III to provide frontline technical support and serve as the primary point of contact for IT incidents and service requests in a 24x7 Technology Service Desk environment. The ideal candidate will combine exceptional customer service with strong technical troubleshooting skills to resolve hardware, software, network, and application issues while ensuring a positive end-user experience.

Key Responsibilities

  • Provide first-level technical support for hardware, software, network, and application issues.
  • Respond to service requests and incidents via phone, email, and ticketing systems.
  • Troubleshoot Windows, desktop, printer, network, and telecommunications issues.
  • Document incidents, resolutions, and technical solutions accurately.
  • Coordinate with Infrastructure, Application Support, and Workplace Support teams.
  • Escalate complex issues and monitor incidents through resolution.
  • Ensure compliance with IT policies, procedures, and SOX controls.
  • Deliver exceptional customer service in a fast-paced support environment.

Required Qualifications

  • Bachelor's degree in Information Technology, Computer Science, or related field preferred.
  • 1–3 years of IT Help Desk or Service Desk experience.
  • Strong knowledge of Windows operating systems, desktop hardware, networking (LAN/WAN), and Microsoft Office.
  • Experience with IT ticketing systems (Remedy experience preferred).
  • Excellent troubleshooting, communication, and customer service skills.
  • Ability to prioritize multiple tasks and work independently.

Preferred Skills

Help Desk • Service Desk • Windows 10/11 • LAN/WAN • Active Directory • Microsoft Office • Remedy • IT Support • Desktop Support • Network Troubleshooting • Customer Service • Incident Management • Technical Support • Ticketing Systems