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It Helpdesk Manager Jobs in Springdale, AR (NOW HIRING)

Wachter, Inc.

IT Help Desk

Lowell, AR · On-site

$50K - $75K/yr

We are seeking a tech-savvy skilled problem solver for our IT Help Desk. In this role, you'll be ... Manage ticket queue and resolve service tickets in a timely manner. * Collaborate with the larger ...

Wachter, Inc.

IT Help Desk

Lowell, AR · On-site

$50K - $75K/yr

We are seeking a tech-savvy skilled problem solver for our IT Help Desk. In this role, you'll be ... Manage ticket queue and resolve service tickets in a timely manner. * Collaborate with the larger ...

Wachter, Inc.

IT Help Desk

Lowell, AR · On-site

$50K - $75K/yr

We are seeking a tech-savvy skilled problem solver for our IT Help Desk. In this role, you'll be ... Manage ticket queue and resolve service tickets in a timely manner. * Collaborate with the larger ...

Simmons Bank

IT Business Partner

Fayetteville, AR

... help ensure IT services and capabilities are aligned to support business goals. This position serves as a trusted advisor, relationship manager, and advocate for assigned business units. The ...

Simmons Bank

IT Business Partner

Springdale, AR

... help ensure IT services and capabilities are aligned to support business goals. This position serves as a trusted advisor, relationship manager, and advocate for assigned business units. The ...

Gratsy LLC

IT Operations Manager

Bentonville, AR · On-site

$125 - $150/hr

JOB SUMMARY The IT Operations Manager is responsible for the management, reliability, security, and continuous improvement of Gratsy's internal technology environment. This role oversees IT infrastr ...

Gratsy LLC

IT Operations Manager

Bentonville, AR · On-site

JOB SUMMARYThe IT Operations Manager is responsible for the management, reliability, security, and continuous improvement of Gratsy's internal technology environment. This role oversees IT infrastr ...

Gratsy LLC

IT Operations Manager

Bentonville, AR · On-site

JOB SUMMARY The IT Operations Manager is responsible for the management, reliability, security, and continuous improvement of Gratsy's internal technology environment. This role oversees IT infrastr ...

Gratsy LLC

IT Operations Manager

Bentonville, AR · On-site

JOB SUMMARY The IT Operations Manager is responsible for the management, reliability, security, and continuous improvement of Gratsy's internal technology environment. This role oversees IT infrastr ...

Tyson Foods

Senior Manager IT (Governance)

Springdale, AR · On-site

$115K - $116K/yr

Mentor team leads and managers on advanced techniques, helping them grow their technical expertise ... Bachelor's degree preferably in Information Technology, Computer Science, or a related field, or ...

Tyson Foods

Senior Manager IT (Governance)

Springdale, AR · On-site

$115K - $116K/yr

Mentor team leads and managers on advanced techniques, helping them grow their technical expertise ... Bachelor's degree preferably in Information Technology, Computer Science, or a related field, or ...

Walmart

Manager, Global IT SOX

Rogers, AR · On-site

$80K - $155K/yr

The Manager, Global IT SOX, leads the execution and oversight of IT Sarbanes-Oxley compliance activities, including risk assessments, control evaluations, and audit support. This role ensures ...

Walmart

Manager, Global IT SOX

Elm Springs, AR · On-site

$80K - $155K/yr

The Manager, Global IT SOX, leads the execution and oversight of IT Sarbanes-Oxley compliance activities, including risk assessments, control evaluations, and audit support. This role ensures ...

Walmart

Manager, Global IT SOX

Bella Vista, AR · On-site

$80K - $155K/yr

The Manager, Global IT SOX, leads the execution and oversight of IT Sarbanes-Oxley compliance activities, including risk assessments, control evaluations, and audit support. This role ensures ...

Walmart

Manager, Global IT SOX

Decatur, AR · On-site

$80K - $155K/yr

The Manager, Global IT SOX, leads the execution and oversight of IT Sarbanes-Oxley compliance activities, including risk assessments, control evaluations, and audit support. This role ensures ...

Walmart

Manager, Global IT SOX

Springdale, AR · On-site

$80K - $155K/yr

The Manager, Global IT SOX, leads the execution and oversight of IT Sarbanes-Oxley compliance activities, including risk assessments, control evaluations, and audit support. This role ensures ...

Walmart

Manager, Global IT SOX

Pea Ridge, AR · On-site

$80K - $155K/yr

The Manager, Global IT SOX, leads the execution and oversight of IT Sarbanes-Oxley compliance activities, including risk assessments, control evaluations, and audit support. This role ensures ...

Walmart

Manager, Global IT SOX

Goshen, AR · On-site

$80K - $155K/yr

The Manager, Global IT SOX, leads the execution and oversight of IT Sarbanes-Oxley compliance activities, including risk assessments, control evaluations, and audit support. This role ensures ...

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All JobsIt Helpdesk JobsIt Helpdesk Manager JobsIt Helpdesk Manager Jobs in Springdale, AR

It Helpdesk Manager information

See Springdale, AR salary details

$33.2K

$74.1K

$110.1K

How much do it helpdesk manager jobs pay per year?

As of Sep 7, 2026, the average yearly pay for it helpdesk manager in Springdale, AR is $74,091.00, according to ZipRecruiter salary data. Most workers in this role earn between $58,400.00 and $88,400.00 per year, depending on experience, location, and employer.

What is an IT Helpdesk manager?

IT Helpdesk Managers are professionals responsible for overseeing the support team that assists users with technical issues related to computers, software, and networks. They ensure that helpdesk operations run smoothly, manage support staff, set service standards, and resolve escalated technical problems. Their role includes analyzing support processes, implementing improvements, and often liaising between IT departments and end-users to ensure high-quality service. IT Helpdesk Managers play a key role in maintaining system efficiency and user satisfaction within an organization.

What does an IT Helpdesk manager do?

As an IT Helpdesk Manager, you'll need to strike a balance between hands-on problem-solving and overseeing your team’s performance. While you may occasionally handle complex escalations, your primary focus will be on mentoring staff, monitoring ticket queues, setting service standards, and ensuring effective communication between the helpdesk and other departments. Success in this role often comes from strong organizational skills and the ability to foster a collaborative, customer-oriented environment. Regular team meetings, performance reviews, and process improvements are also key parts of the job.

What are the key skills and qualifications needed to thrive as an IT Helpdesk manager?

To thrive as an IT Helpdesk Manager, you need strong technical knowledge in IT support, troubleshooting, and systems administration, usually backed by a degree in information technology or a related field. Familiarity with ticketing systems, remote support tools, and certifications like CompTIA A+ or ITIL are commonly expected. Exceptional leadership, problem-solving, and communication skills help manage teams and ensure high-quality user support. These abilities are crucial for maintaining efficient IT operations, resolving issues promptly, and delivering excellent service to end users.

What is the difference between It Helpdesk Manager vs It Support Specialist?

AspectIt Helpdesk ManagerIt Support Specialist
CertificationsITIL, CompTIA A+, Network+CompTIA A+, Microsoft Certified
Work EnvironmentSupervises helpdesk team, manages support processesProvides technical support directly to users
Employer & Industry UsageIT departments across industries, corporate helpdesksHelpdesk and support centers, IT service providers

The main difference is that an It Helpdesk Manager oversees the support team and manages support operations, while an It Support Specialist provides direct technical assistance to users. The manager focuses on team coordination and process improvement, whereas the specialist handles troubleshooting and issue resolution.

What are the most commonly searched types of It Helpdesk jobs in Springdale, AR?

The most popular types of It Helpdesk jobs in Springdale, AR are:

What are popular job titles related to It Helpdesk Manager jobs in Springdale, AR?

For It Helpdesk Manager jobs in Springdale, AR, the most frequently searched job titles are:

What job categories do people searching It Helpdesk Manager jobs in Springdale, AR look for?

The top searched job categories for It Helpdesk Manager jobs in Springdale, AR are:

What cities near Springdale, AR are hiring for It Helpdesk Manager jobs?

Cities near Springdale, AR with the most It Helpdesk Manager job openings:

It Helpdesk Manager jobs near you
Infographic showing various It Helpdesk Manager job openings in Springdale, AR as of June 2026, with employment types broken down into 5% Full Time, and 95% Part Time. Highlights an 94% Physical, 1% Hybrid, and 5% Remote job distribution, with an average salary of $74,091 per year, or $35.6 per hour.

IT Help Desk

Wachter, Inc.

Lowell, AR • On-site

$50K - $75K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

This job post has expired 3 days ago. Applications are no longer accepted.

Wachter rating

8.6

Company rating: 8.6 out of 10

Based on 19 frontline employees who took The Breakroom Quiz

Job description

Wachter's greatest asset is the people who work here. Join the Wachter family and chart your career path!
 
We are seeking a tech-savvy skilled problem solver for our IT Help Desk.
 
In this role, you’ll be the go-to expert for everything from troubleshooting Windows, macOS, and Linux systems to managing our mobile devices and office hardware. Whether you’re resolving a complex software glitch or setting up a new workstation, your goal will be to provide seamless on-site and remote support with a heavy focus on efficiency and great customer service.
 
If you have a knack for independent problem-solving and a solid background in corporate IT—especially with Microsoft 365 and ticketing systems like ServiceNow—we’d love to meet you.
Benefits Package: Company Paid!
  • Medical, Dental, Prescription & Vision Benefits
  • Life, AD&D, and LTD insurance
  • Paid Vacation and Holidays
  • Company-Matched 401(k) and IRA Retirement Savings.
What you will be doing:
  • Provide on-site IT and remote support for internal employee PCs, Macs, printers, mobile phones, and other office devices. 
  • Troubleshoot and resolve hardware and software issues efficiently on Windows, Mac and Linus platforms. 
  • Assist users with cloud based and locally installed applications such as Microsoft 365 applications.
  • Manage ticket queue and resolve service tickets in a timely manner. 
  • Collaborate with the larger IT team and stakeholders for escalations and issue resolution. 
  • Ensure IT policies and best practices are followed. 
  • Perform routine maintenance and updates on IT equipment. 
  • Maintain accurate records of IT assets and support activities.
What we are looking for:
  • Proven experience in IT support, preferably in a corporate environment. 
  • Strong knowledge of Windows, MacOS, and Linux operating systems. 
  • Proficiency with installing Microsoft 365 applications and troubleshooting. 
  • Experience with printers, mobile phones, and other office technology. 
  • Familiarity with IT ticketing systems (ServiceNow experience is a plus). 
  • Excellent problem-solving skills and ability to work independently. 
  • Strong communication skills and customer service orientation.
  • Must be able to occasionally lift up to 50 pounds.
  • Occasional after-hours work may be required. 
  • Industry Standard certifications are a plus (CompTIA, Cisco, Microsoft, RedHat, Etc.).
About:
 
Wachter is a family-owned company since 1930 and we see each employee as a critical piece of the Wachter Family. With over 900 licenses across the country, Wachter serves commercial and industrial clients with the right technologies needed to keep them successful.
 
We design, install, and maintain the technologies that keep businesses operating efficiently. Our team of dedicated electricians, engineers, and technicians provides electrical, data, security, communications, and automation services to clients in numerous industries.
 
 
Follow us on Facebook, Instagram, Twitter, and LinkedIn.
 
We're an equal opportunity employer. All applicants will be considered for employment without attention to age, race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

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