Oversee daily operations across phone, email, chat, and ticketing queues * Ensure SLA compliance ... Collaborate cross-functionally with IT, Operations, Engineering, and leadership teams * Support ...
Oversee daily operations across phone, email, chat, and ticketing queues * Ensure SLA compliance ... Collaborate cross-functionally with IT, Operations, Engineering, and leadership teams * Support ...
Oversee daily operations across phone, email, chat, and ticketing queues * Ensure SLA compliance ... Collaborate cross-functionally with IT, Operations, Engineering, and leadership teams * Support ...
Oversee daily operations across phone, email, chat, and ticketing queues * Ensure SLA compliance ... Collaborate cross-functionally with IT, Operations, Engineering, and leadership teams * Support ...
IT HELP DESK SPECIALIST
Rogers, AR · On-site
$18.50/hr
The Help Desk Technician will be our first contact for technical support for both on-site and ... to Information Technology. * Participate in on-call rotation. * Perform hardware/software ...
IT HELP DESK SPECIALIST
Rogers, AR · On-site
$18.50/hr
The Help Desk Technician will be our first contact for technical support for both on-site and ... to Information Technology. * Participate in on-call rotation. * Perform hardware/software ...
IT HELP DESK SPECIALIST
Rogers, AR · On-site
$18.50/hr
The Help Desk Technician will be our first contact for technical support for both on-site and ... to Information Technology. * Participate in on-call rotation. * Perform hardware/software ...
IT HELP DESK SPECIALIST
Rogers, AR · On-site
$18.50/hr
The Help Desk Technician will be our first contact for technical support for both on-site and ... to Information Technology. * Participate in on-call rotation. * Perform hardware/software ...
At Mercy, you'll help shape the future of healthcare through innovation, technology, and compassion. As we grow, you'll grow with us. keyword(s): Lab Support Tech
At Mercy, you'll help shape the future of healthcare through innovation, technology, and compassion. As we grow, you'll grow with us. keyword(s): Lab Support Tech
With Vivian, you can chat directly with recruiters and apply to staffing agencies with a Single ... We are on a mission to help others live better and we do this by helping the healers of the world ...
With Vivian, you can chat directly with recruiters and apply to staffing agencies with a Single ... We are on a mission to help others live better and we do this by helping the healers of the world ...
At Mercy, you'll help shape the future of healthcare through innovation, technology, and compassion. As we grow, you'll grow with us. keyword(s): Lab Support Tech
At Mercy, you'll help shape the future of healthcare through innovation, technology, and compassion. As we grow, you'll grow with us. keyword(s): Lab Support Tech
Lab Support Tech -WKND
Bentonville, AR · On-site
The Laboratory Support Technician (LST II) is part of the provider care team acting in a support ... At Mercy, you'll help shape the future of healthcare through innovation, technology, and compassion.
Lab Support Tech -WKND
Bentonville, AR · On-site
The Laboratory Support Technician (LST II) is part of the provider care team acting in a support ... At Mercy, you'll help shape the future of healthcare through innovation, technology, and compassion.
With Vivian, you can chat directly with recruiters and apply to staffing agencies with a Single ... We are on a mission to help others live better and we do this by helping the healers of the world ...
With Vivian, you can chat directly with recruiters and apply to staffing agencies with a Single ... We are on a mission to help others live better and we do this by helping the healers of the world ...
Information Technology Professional (IT/CTN/IS) Category / Component : Enlisted • Both Overview ... help desk and user support, network and systems administration, incident response, and planned ...
Information Technology Professional (IT/CTN/IS) Category / Component : Enlisted • Both Overview ... help desk and user support, network and systems administration, incident response, and planned ...
Information Technology Professional (IT/CTN/IS) Category / Component : Enlisted • Both Overview ... help desk and user support, network and systems administration, incident response, and planned ...
Information Technology Professional (IT/CTN/IS) Category / Component : Enlisted • Both Overview ... help desk and user support, network and systems administration, incident response, and planned ...
Information Technology Professional (IT/CTN/IS) Category / Component : Enlisted • Both Overview ... help desk and user support, network and systems administration, incident response, and planned ...
Information Technology Professional (IT/CTN/IS) Category / Component : Enlisted • Both Overview ... help desk and user support, network and systems administration, incident response, and planned ...
Information Technology Professional (IT/CTN/IS) Category / Component : Enlisted • Both Overview ... help desk and user support, network and systems administration, incident response, and planned ...
Information Technology Professional (IT/CTN/IS) Category / Component : Enlisted • Both Overview ... help desk and user support, network and systems administration, incident response, and planned ...
Information Technology Professional (IT/CTN/IS) Category / Component : Enlisted • Both Overview ... help desk and user support, network and systems administration, incident response, and planned ...
Information Technology Professional (IT/CTN/IS) Category / Component : Enlisted • Both Overview ... help desk and user support, network and systems administration, incident response, and planned ...
Information Technology Professional (IT/CTN/IS) Category / Component : Enlisted • Both Overview ... help desk and user support, network and systems administration, incident response, and planned ...
Information Technology Professional (IT/CTN/IS) Category / Component : Enlisted • Both Overview ... help desk and user support, network and systems administration, incident response, and planned ...
Information Technology Professional (IT/CTN/IS) Category / Component : Enlisted • Both Overview ... help desk and user support, network and systems administration, incident response, and planned ...
Information Technology Professional (IT/CTN/IS) Category / Component : Enlisted • Both Overview ... help desk and user support, network and systems administration, incident response, and planned ...
Information Technology Professional (IT/CTN/IS) Category / Component : Enlisted • Both Overview ... help desk and user support, network and systems administration, incident response, and planned ...
Information Technology Professional (IT/CTN/IS) Category / Component : Enlisted • Both Overview ... help desk and user support, network and systems administration, incident response, and planned ...
Information Technology Professional (IT/CTN/IS) Category / Component : Enlisted • Both Overview ... help desk and user support, network and systems administration, incident response, and planned ...
Information Technology Professional (IT/CTN/IS) Category / Component : Enlisted • Both Overview ... help desk and user support, network and systems administration, incident response, and planned ...
Information Technology Professional (IT/CTN/IS) Category / Component : Enlisted • Both Overview ... help desk and user support, network and systems administration, incident response, and planned ...
Information Technology Professional (IT/CTN/IS) Category / Component : Enlisted • Both Overview ... help desk and user support, network and systems administration, incident response, and planned ...
Information Technology Professional (IT/CTN/IS) Category / Component : Enlisted • Both Overview ... help desk and user support, network and systems administration, incident response, and planned ...
Information Technology Professional (IT/CTN/IS) Category / Component : Enlisted • Both Overview ... help desk and user support, network and systems administration, incident response, and planned ...
Help Tech Chat Support information
See Springdale, AR salary details
$23.9K - $27K
0% of jobs
$27K - $30.1K
3% of jobs
$33.2K is the 25th percentile. Wages below this are outliers.
$30.1K - $33.3K
22% of jobs
The median wage is $35.1K / yr.
$33.3K - $36.4K
43% of jobs
$36.4K - $39.6K
6% of jobs
$39.7K is the 75th percentile. Wages above this are outliers.
$39.6K - $42.7K
6% of jobs
$42.7K - $45.8K
6% of jobs
$45.8K - $49K
5% of jobs
$49K - $52.1K
3% of jobs
$52.1K - $55.2K
3% of jobs
$55.2K - $58.4K
1% of jobs
$23.9K
$38.5K
$58.4K
How much do help tech chat support jobs pay per year?
As of Jun 7, 2026, the average yearly pay for help tech chat support in Springdale, AR is $38,451.00, according to ZipRecruiter salary data. Most workers in this role earn between $33,200.00 and $41,600.00 per year, depending on experience, location, and employer.
What is the difference between Help Tech Chat Support vs Help Desk Technician?
| Aspect | Help Tech Chat Support | Help Desk Technician |
|---|---|---|
| Credentials | Basic IT certifications (e.g., CompTIA A+), customer service skills | CompTIA A+, Network+, or similar certifications, technical troubleshooting skills |
| Work Environment | Remote or on-site, primarily online chat interactions | On-site or remote, handling phone, email, and in-person support |
| Employer & Industry | Tech companies, customer service centers, e-commerce | IT departments, corporate offices, service providers |
| Search & Comparison Intent | Customer support roles focused on online chat | Technical support roles involving troubleshooting and hardware/software issues |
Help Tech Chat Support primarily involves assisting customers via online chat, focusing on quick troubleshooting and customer service. Help Desk Technicians handle broader technical issues, including hardware and software troubleshooting across multiple communication channels. Both roles require technical knowledge, but Help Desk Technicians typically have more in-depth technical certifications and responsibilities.
How can I make $2000 a week working from home?
Help tech chat support roles typically pay hourly, and earning $2000 a week requires working full-time hours at competitive rates, often around $15-$25 per hour. Increasing income may involve taking on multiple shifts, gaining specialized skills, or working for companies that offer higher pay for technical expertise and customer support experience.
What are popular job titles related to Help Tech Chat Support jobs in Springdale, AR? For Help Tech Chat Support jobs in Springdale, AR, the most frequently searched job titles are:
What job categories do people searching Help Tech Chat Support jobs in Springdale, AR look for? The top searched job categories for Help Tech Chat Support jobs in Springdale, AR are:
What cities near Springdale, AR are hiring for Help Tech Chat Support jobs? Cities near Springdale, AR with the most Help Tech Chat Support job openings:
Other
Medical, Dental, Vision, Life, Retirement, PTO
Posted 25 days ago
Wachter rating
8.6
Based on 19 frontline employees who took The Breakroom Quiz
Job description
Wachter is looking for a Full time Help Desk Manager in Lowell, AR for the 2pm-11pm.
The Help Desk Manager is responsible for leading Wachter's multi-tier technical support operations, ensuring exceptional service delivery across incident management, request fulfillment, and customer support channels. This role oversees Help Desk Supervisors and support staff while driving operational excellence in a fast-paced, ISO-certified, ITIL-aligned environment.
The ideal candidate is a strong people leader with experience managing technical support teams, enforcing service standards, optimizing workflows, and improving customer satisfaction. Success in this role requires strong operational discipline, leadership presence, analytical thinking, and hands-on experience with ServiceNow or similar ticketing platforms.
Responsibilities:
- Lead and manage multi-tier Help Desk and technical support teams
- Oversee daily operations across phone, email, chat, and ticketing queues
- Ensure SLA compliance and timely resolution of incidents and service requests
- Monitor workload distribution, staffing levels, queue health, and escalation management
- Coach, mentor, and develop supervisors and technical support personnel
- Drive continuous improvement initiatives focused on efficiency, service quality, and customer experience
- Maintain compliance with ITIL processes, ISO standards, and internal operational procedures
- Analyze support metrics, reporting trends, and performance data to identify improvement opportunities
- Collaborate cross-functionally with IT, Operations, Engineering, and leadership teams
- Support workforce planning, scheduling, hiring, onboarding, and performance management
- Ensure proper documentation, knowledge management, and process consistency
- Participate in incident reviews, root cause analysis, and corrective action planning
Qualifications:
- 5+ years of Help Desk, Service Desk, or Technical Support leadership experience
- Experience managing supervisors and high-volume support environments
- Strong understanding of incident management, escalation management, and service delivery operations
- Hands-on experience with ServiceNow or comparable ITSM platforms
- Familiarity with ITIL frameworks and structured operational environments
- Strong communication, leadership, and organizational skills
- Ability to manage competing priorities in a fast-paced environment
- Experience with KPI reporting, SLA management, and operational analytics
- Bachelor's degree preferred, or equivalent combination of education and experience
Benefits Package: Company Paid!
- Medical, Dental, Prescription & Vision Benefits--No premium cost!
- Life, AD&D and LTD insurance
- Paid Vacation and Holidays
- Company-Matched 401(k) and IRA Retirement Savings
$75 - $95 a year
About:
Wachter is a family-owned company since 1930 and we see each employee as a critical piece of the Wachter Family. With over 900 licenses across the country, Wachter serves commercial and industrial clients with the right technologies needed to keep them successful.
We design, install, and maintain the technologies that keep businesses operating efficiently. Our team of dedicated electricians, engineers, and technicians provides electrical, data, security, communications, and automation services to clients in numerous industries.
Follow us on Facebook, Instagram, Twitter, and LinkedIn.
We're an equal opportunity employer. All applicants will be considered for employment without attention to age, race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
apply for this job