A healthcare-focused investment organization in Waltham, MA is looking to add an IT Help Desk Support Specialist to their team. This is a 6-month contract opportunity with a possibility of extension ...
A healthcare-focused investment organization in Waltham, MA is looking to add an IT Help Desk Support Specialist to their team. This is a 6-month contract opportunity with a possibility of extension ...
IT Help Desk Support / M365
Waltham, MA · On-site
A healthcare-focused investment organization in Waltham, MA is looking to add an IT Help Desk Support Specialist to their team. This is a 6-month contract opportunity with a possibility of extension ...
IT Help Desk Support / M365
Waltham, MA · On-site
A healthcare-focused investment organization in Waltham, MA is looking to add an IT Help Desk Support Specialist to their team. This is a 6-month contract opportunity with a possibility of extension ...
IT Help Desk Specialist
$80K - $110K/hr
We are seeking an IT Help Desk Specialist to provide day-to-day technical support to clinical and administrative staff in a healthcare environment. This role supports internal users with common ...
Quick apply
IT Help Desk Specialist
$80K - $110K/hr
We are seeking an IT Help Desk Specialist to provide day-to-day technical support to clinical and administrative staff in a healthcare environment. This role supports internal users with common ...
It Technician
Dorchester, MA · On-site
$60K - $65K/yr
Hiring immediately for IT Help Desk Technician Transdev is proud to offer: * Competitive ... Ability to effectively help coordinate and manage system-wide computer interfaces a plus. * Must ...
It Technician
Dorchester, MA · On-site
$60K - $65K/yr
Hiring immediately for IT Help Desk Technician Transdev is proud to offer: * Competitive ... Ability to effectively help coordinate and manage system-wide computer interfaces a plus. * Must ...
It Technician
Dorchester, MA · On-site
$60K - $65K/yr
Hiring immediately for IT Help Desk Technician Transdev is proud to offer: * Competitive ... Ability to effectively help coordinate and manage system-wide computer interfaces a plus. * Must ...
It Technician
Dorchester, MA · On-site
$60K - $65K/yr
Hiring immediately for IT Help Desk Technician Transdev is proud to offer: * Competitive ... Ability to effectively help coordinate and manage system-wide computer interfaces a plus. * Must ...
It Technician
Dorchester, MA · On-site
$60K - $65K/yr
Hiring immediately for IT Help Desk Technician Transdev is proud to offer: * Competitive ... Ability to effectively help coordinate and manage system-wide computer interfaces a plus. * Must ...
It Technician
Dorchester, MA · On-site
$60K - $65K/yr
Hiring immediately for IT Help Desk Technician Transdev is proud to offer: * Competitive ... Ability to effectively help coordinate and manage system-wide computer interfaces a plus. * Must ...
HelpDesk Administrator
Framingham, MA · On-site
$20 - $23/hr
The Helpdesk Administrator provides frontline user support on a variety of information technology, telecommunication and computer use inquiries. Identify, research and resolve technical problems ...
HelpDesk Administrator
Framingham, MA · On-site
$20 - $23/hr
The Helpdesk Administrator provides frontline user support on a variety of information technology, telecommunication and computer use inquiries. Identify, research and resolve technical problems ...
HelpDesk Administrator
Framingham, MA · On-site
$20 - $23/hr
The Helpdesk Administrator provides frontline user support on a variety of information technology, telecommunication and computer use inquiries. Identify, research and resolve technical problems ...
Quick apply
HelpDesk Administrator
Framingham, MA · On-site
$20 - $23/hr
The Helpdesk Administrator provides frontline user support on a variety of information technology, telecommunication and computer use inquiries. Identify, research and resolve technical problems ...
IT Help Desk
New Bedford, MA · On-site
$24 - $27.25/hr
Manage Help Desk tickets in a timely manner and meet all SLA's * Follow-up with employees to ensure issues are resolved * Watch for issue trends and report to Director of IT * Run diagnostics to ...
IT Help Desk
New Bedford, MA · On-site
$24 - $27.25/hr
Manage Help Desk tickets in a timely manner and meet all SLA's * Follow-up with employees to ensure issues are resolved * Watch for issue trends and report to Director of IT * Run diagnostics to ...
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Information Technology (IT) Manager
Haverhill, MA · On-site
$68K - $73K/yr
The IT Manager provides technical support for all staff members and oversees the planning, implementation, and maintenance of all organizational technology systems. This role ensures our IT infrastr ...
Quick apply
Be Seen First
Information Technology (IT) Manager
Haverhill, MA · On-site
$68K - $73K/yr
The IT Manager provides technical support for all staff members and oversees the planning, implementation, and maintenance of all organizational technology systems. This role ensures our IT infrastr ...
Be Seen First
Information Technology (IT) Manager
Lowell, MA · On-site
$68K - $73K/yr
The IT Manager provides technical support for all staff members and oversees the planning, implementation, and maintenance of all organizational technology systems. This role ensures our IT infrastr ...
Quick apply
Be Seen First
Information Technology (IT) Manager
Lowell, MA · On-site
$68K - $73K/yr
The IT Manager provides technical support for all staff members and oversees the planning, implementation, and maintenance of all organizational technology systems. This role ensures our IT infrastr ...
Be Seen First
Information Technology (IT) Manager
Haverhill, MA · On-site
$68K - $73K/yr
The IT Manager provides technical support for all staff members and oversees the planning, implementation, and maintenance of all organizational technology systems. This role ensures our IT infrastr ...
Quick apply
Be Seen First
Information Technology (IT) Manager
Haverhill, MA · On-site
$68K - $73K/yr
The IT Manager provides technical support for all staff members and oversees the planning, implementation, and maintenance of all organizational technology systems. This role ensures our IT infrastr ...
IT Help Desk
New Bedford, MA · On-site
$24 - $27.25/hr
Manage Help Desk tickets in a timely manner and meet all SLA's * Follow-up with employees to ensure issues are resolved * Watch for issue trends and report to Director of IT * Run diagnostics to ...
IT Help Desk
New Bedford, MA · On-site
$24 - $27.25/hr
Manage Help Desk tickets in a timely manner and meet all SLA's * Follow-up with employees to ensure issues are resolved * Watch for issue trends and report to Director of IT * Run diagnostics to ...
IT Manager
Boston, MA · On-site
$100 - $125/hr
Position Overview We\'re looking for a hands-on IT Manager to help own the day-to-day technology experience for Maven employees and ensure our internal systems, devices, offices, and infrastructure ...
IT Manager
Boston, MA · On-site
$100 - $125/hr
Position Overview We\'re looking for a hands-on IT Manager to help own the day-to-day technology experience for Maven employees and ensure our internal systems, devices, offices, and infrastructure ...
IT Support Specialist
Lowell, MA · On-site
$28.90/hr
The IT Support Specialist also supports other IT operations as needed. This position is On-site ... Monitor helpdesk system for tickets and resolve in a timely manner. * Manage user accounts in a ...
New
IT Support Specialist
Lowell, MA · On-site
$28.90/hr
The IT Support Specialist also supports other IT operations as needed. This position is On-site ... Monitor helpdesk system for tickets and resolve in a timely manner. * Manage user accounts in a ...
New
IT Manager
Boston, MA · On-site
$125 - $150/hr
Help promote a culture of curiosity and widespread adoption of technology among the agency's staff ... IT management experience, preferably in a professional services or agency environment * Strong ...
IT Manager
Boston, MA · On-site
$125 - $150/hr
Help promote a culture of curiosity and widespread adoption of technology among the agency's staff ... IT management experience, preferably in a professional services or agency environment * Strong ...
IT Support Specialist
Lowell, MA · On-site
Monitor helpdesk system for tickets and resolve in a timely manner. * Manage user accounts in a ... Report to withLead IT Support staff in prioritizing and completing support requests.
New
IT Support Specialist
Lowell, MA · On-site
Monitor helpdesk system for tickets and resolve in a timely manner. * Manage user accounts in a ... Report to withLead IT Support staff in prioritizing and completing support requests.
New
IT Manager
Worcester, MA · On-site
$70K - $85K/yr
Since 1938, BHN has helped individuals, families, and communities thrive through compassionate, high-quality care and support. We are seeking an IT Manager to provide administrative and technical ...
IT Manager
Worcester, MA · On-site
$70K - $85K/yr
Since 1938, BHN has helped individuals, families, and communities thrive through compassionate, high-quality care and support. We are seeking an IT Manager to provide administrative and technical ...
IT Manager
Worcester, MA · On-site
$60 - $80/hr
Since 1938, BHN has helped individuals, families, and communities thrive through compassionate, high-quality care and support. We are seeking an IT Manager to provide administrative and technical ...
IT Manager
Worcester, MA · On-site
$60 - $80/hr
Since 1938, BHN has helped individuals, families, and communities thrive through compassionate, high-quality care and support. We are seeking an IT Manager to provide administrative and technical ...
Create and manage user accounts through Adaxes and Active Directory / Entra ID, including account ... Skills Required * 3-5 years of IT helpdesk, desktop support, or comparable end-user technology ...
Create and manage user accounts through Adaxes and Active Directory / Entra ID, including account ... Skills Required * 3-5 years of IT helpdesk, desktop support, or comparable end-user technology ...
It Helpdesk Manager information
See Cape Cod, MA salary details
$40.2K - $48.7K
1% of jobs
$48.7K - $57.2K
6% of jobs
$57.2K - $65.6K
8% of jobs
$71.8K is the 25th percentile. Wages below this are outliers.
$65.6K - $74.1K
13% of jobs
$74.1K - $82.6K
14% of jobs
The median wage is $86.6K / yr.
$82.6K - $91.1K
17% of jobs
$91.1K - $99.5K
13% of jobs
$103K is the 75th percentile. Wages above this are outliers.
$99.5K - $108K
8% of jobs
$108K - $116.5K
7% of jobs
$116.5K - $125K
7% of jobs
$125K - $133.5K
5% of jobs
$40.2K
$89.8K
$133.5K
How much do it helpdesk manager jobs pay per year?
As of Sep 8, 2026, the average yearly pay for it helpdesk manager in Cape Cod, MA is $89,811.00, according to ZipRecruiter salary data. Most workers in this role earn between $70,800.00 and $107,200.00 per year, depending on experience, location, and employer.
What is an IT Helpdesk manager?
IT Helpdesk Managers are professionals responsible for overseeing the support team that assists users with technical issues related to computers, software, and networks. They ensure that helpdesk operations run smoothly, manage support staff, set service standards, and resolve escalated technical problems. Their role includes analyzing support processes, implementing improvements, and often liaising between IT departments and end-users to ensure high-quality service. IT Helpdesk Managers play a key role in maintaining system efficiency and user satisfaction within an organization.
What does an IT Helpdesk manager do?
As an IT Helpdesk Manager, you'll need to strike a balance between hands-on problem-solving and overseeing your team’s performance. While you may occasionally handle complex escalations, your primary focus will be on mentoring staff, monitoring ticket queues, setting service standards, and ensuring effective communication between the helpdesk and other departments. Success in this role often comes from strong organizational skills and the ability to foster a collaborative, customer-oriented environment. Regular team meetings, performance reviews, and process improvements are also key parts of the job.
What are the key skills and qualifications needed to thrive as an IT Helpdesk manager?
To thrive as an IT Helpdesk Manager, you need strong technical knowledge in IT support, troubleshooting, and systems administration, usually backed by a degree in information technology or a related field. Familiarity with ticketing systems, remote support tools, and certifications like CompTIA A+ or ITIL are commonly expected. Exceptional leadership, problem-solving, and communication skills help manage teams and ensure high-quality user support. These abilities are crucial for maintaining efficient IT operations, resolving issues promptly, and delivering excellent service to end users.
What is the difference between It Helpdesk Manager vs It Support Specialist?
| Aspect | It Helpdesk Manager | It Support Specialist |
|---|---|---|
| Certifications | ITIL, CompTIA A+, Network+ | CompTIA A+, Microsoft Certified |
| Work Environment | Supervises helpdesk team, manages support processes | Provides technical support directly to users |
| Employer & Industry Usage | IT departments across industries, corporate helpdesks | Helpdesk and support centers, IT service providers |
The main difference is that an It Helpdesk Manager oversees the support team and manages support operations, while an It Support Specialist provides direct technical assistance to users. The manager focuses on team coordination and process improvement, whereas the specialist handles troubleshooting and issue resolution.
What job categories do people searching It Helpdesk Manager jobs in Cape Cod, MA look for?
The top searched job categories for It Helpdesk Manager jobs in Cape Cod, MA are:
What cities near Cape Cod, MA are hiring for It Helpdesk Manager jobs?
Cities near Cape Cod, MA with the most It Helpdesk Manager job openings:
Job description
A healthcare-focused investment organization in Waltham, MA is looking to add an IT Help Desk Support Specialist to their team. This is a 6-month contract opportunity with a possibility of extension or conversion. The role will focus on hands-on end-user support, Microsoft 365 administration, Microsoft Entra ID, Intune, Zoom, iOS support, and providing Level 1/2 technical assistance in an onsite environment.
This is a great opportunity for an IT support professional who enjoys being the go-to resource for employees and making an immediate impact. The ideal candidate will have strong troubleshooting skills, enjoy face-to-face user support, and be comfortable working across a variety of Microsoft technologies. You’ll gain exposure to a professional corporate environment, expand your experience with modern workplace technologies, and work with a collaborative team where your contributions are highly visible.
Required Skills & Experience
- Experience providing Level 1 and 2 It Help Desk or Desktop Support
- Strong knowledge of Microsoft 365 administration
- Experience with Microsoft Entra ID and Intune
- Strong troubleshooting skills across hardware, software, and user access issues
- Experience supporting Windows environments and Microsoft applications
- Strong communication skills with the ability to provide in-person support
Desired Skills & Experience
- Experience supporting iOS devices
- Experience with Zoom support
- Familiarity with AI productivity tools such as Claude
What You Will Be Doing
Tech Breakdown
- 40% Microsoft 365 / Entra ID / Intune Administration
- 30% End User Support & Troubleshooting
- 20% Microsoft Suite / Zoom / iOS Support
- 10% Documentation & Process Improvement
- 65% Hands On
- 35% Collaboration & Communication
About Motion Recruitment
Sourced by ZipRecruiter
Industry
Recruiting and staffing services
Company size
501 - 1,000 Employees
Headquarters location
Boston, MA, US
Year founded
1989