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It Helpdesk Manager Jobs in Albany, NY (NOW HIRING)

Logical Net

IT Help Desk Engineer

Schenectady, NY · On-site

This position requires strong interpersonal communication skills, attention to detail, strong time management skills, and a willingness to learn. The IT Help Desk engineer will act as a liaison ...

Compu-Vision Consulting

IT Project Manager

Albany, NY · On-site +1

$97.80K - $115.70K/yr

IT Project Manager NYSERDA is seeking an IT Project Manager as part of an upcoming IT Staff Augmentation Services bid. The selected candidate will support IT initiatives across NYSERDA programs and ...

Kriscon

IT Project Manager

Albany, NY

$97.80K - $115.70K/yr

IT Project Manager (Expert) Location:Albany NY - Hybrid (Must work onsite) Summary Expert?level Project Manager (84+ months) responsible for leading multiple large IT projects, including COTS ...

Contact Government Services LLC

IT Project Manager

Albany, NY · On-site

$97.80K - $115.70K/yr

IT Project Manager Employment Type: Full-Time, Experienced Department: Information Technology CGS is looking for an IT Project Manager to assist with the design, development, and oversight of various ...

Contact Government Services, LLC

IT Project Manager

Albany, NY · On-site

$97.80K - $115.70K/yr

IT Project Manager Employment Type: Full-Time, Experienced Department: Information Technology CGS is looking for an IT Project Manager to assist with the design, development, and oversight of various ...

Contact Government Services, LLC

IT Project Manager

Albany, NY · On-site

$97.80K - $115.70K/yr

IT Project Manager Employment Type: Full-Time, Experienced Department: Information Technology CGS is looking for an IT Project Manager to assist with the design, development, and oversight of various ...

Connection

IT Operations Manager, GlobalServe

Albany, NY · On-site

... helping others. Why You Should Join Us You'll find supportive teammates and a rewarding career at ... The IT Operations Manager monitors system performance, resolves technical outages, and provides ...

Connection

IT Operations Manager, GlobalServe

Albany, NY · On-site +1

$108.50K - $140.95K/yr

... helping others. Why You Should Join Us You'll find supportive teammates and a rewarding career at ... The IT Operations Manager monitors system performance, resolves technical outages, and provides ...

LOGICALIS

IT Manager/Administrator

Troy, NY

$77.50K - $95K/yr

Leads IT infrastructure, network operations, systems administration, and end-user technology ... Manages Cisco Meraki switching, wireless,firewall, and VPN infrastructure across sites connected by ...

OMNIS COMPUTER SUPPLIES INC

IT Engineer

Schenectady, NY

$22 - $31/hr

This position primarily involves providing client-side support, project management, and consulting ... Minimum 2 years of experience in IT infrastructure environments * Experience in firewall management ...

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It Helpdesk Manager information

See Albany, NY salary details

$36.7K

$81.9K

$121.7K

How much do it helpdesk manager jobs pay per year?

As of May 28, 2026, the average yearly pay for it helpdesk manager in Albany, NY is $81,889.00, according to ZipRecruiter salary data. Most workers in this role earn between $64,500.00 and $97,700.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as an IT Helpdesk Manager, and why are they important?

To thrive as an IT Helpdesk Manager, you need strong technical knowledge in IT support, troubleshooting, and systems administration, usually backed by a degree in information technology or a related field. Familiarity with ticketing systems, remote support tools, and certifications like CompTIA A+ or ITIL are commonly expected. Exceptional leadership, problem-solving, and communication skills help manage teams and ensure high-quality user support. These abilities are crucial for maintaining efficient IT operations, resolving issues promptly, and delivering excellent service to end users.

How does an IT Helpdesk Manager typically balance technical troubleshooting with team leadership responsibilities?

As an IT Helpdesk Manager, you'll need to strike a balance between hands-on problem-solving and overseeing your team’s performance. While you may occasionally handle complex escalations, your primary focus will be on mentoring staff, monitoring ticket queues, setting service standards, and ensuring effective communication between the helpdesk and other departments. Success in this role often comes from strong organizational skills and the ability to foster a collaborative, customer-oriented environment. Regular team meetings, performance reviews, and process improvements are also key parts of the job.

What are IT Helpdesk Managers?

IT Helpdesk Managers are professionals responsible for overseeing the support team that assists users with technical issues related to computers, software, and networks. They ensure that helpdesk operations run smoothly, manage support staff, set service standards, and resolve escalated technical problems. Their role includes analyzing support processes, implementing improvements, and often liaising between IT departments and end-users to ensure high-quality service. IT Helpdesk Managers play a key role in maintaining system efficiency and user satisfaction within an organization.

What is the difference between It Helpdesk Manager vs It Support Specialist?

AspectIt Helpdesk ManagerIt Support Specialist
CertificationsITIL, CompTIA A+, Network+CompTIA A+, Microsoft Certified
Work EnvironmentSupervises helpdesk team, manages support processesProvides technical support directly to users
Employer & Industry UsageIT departments across industries, corporate helpdesksHelpdesk and support centers, IT service providers

The main difference is that an It Helpdesk Manager oversees the support team and manages support operations, while an It Support Specialist provides direct technical assistance to users. The manager focuses on team coordination and process improvement, whereas the specialist handles troubleshooting and issue resolution.

What are the most commonly searched types of It Helpdesk jobs in Albany, NY? The most popular types of It Helpdesk jobs in Albany, NY are:
What are popular job titles related to It Helpdesk Manager jobs in Albany, NY? For It Helpdesk Manager jobs in Albany, NY, the most frequently searched job titles are:
What job categories do people searching It Helpdesk Manager jobs in Albany, NY look for? The top searched job categories for It Helpdesk Manager jobs in Albany, NY are:
What cities near Albany, NY are hiring for It Helpdesk Manager jobs? Cities near Albany, NY with the most It Helpdesk Manager job openings:
It Helpdesk Manager jobs near you
Infographic showing various It Helpdesk Manager job openings in Albany, NY as of May 2026, with employment types broken down into 4% As Needed, 48% Full Time, 26% Part Time, and 22% Contract. Highlights an 100% Remote job distribution, with an average salary of $81,889 per year, or $39.4 per hour.

IT Help Desk Engineer

Logical Net Corporation

Schenectady, NY

$18 - $25/hr

Other

Posted 2 days ago

Job description

Description



Logical Net is searching for exceptionally talented, self-driven individuals to join our team to provide advanced Information Technology, Communication, and Cybersecurity solutions to our customers. Logical Net presents a unique opportunity to work with a diverse and talented team in a technology-rich collaborative environment.

Position: Information Technology Help Desk Engineer

The IT Help Desk Engineer's primary role is to act as first-level support for Logical Net customers. Individuals in the position will interact with customers via telephone, e-mail, and ticket-based support systems. This position requires strong interpersonal communication skills, attention to detail, strong time management skills, and a willingness to learn. The IT Help Desk engineer will act as a liaison between customers, 2nd and 3rd-level support engineers, vendors, and Logical Net staff. The primary role of the IT Help Desk engineer is to ensure customer satisfaction with Logical Net products and services and to ensure timely resolution to customer problems as they occur.
 



In addition to interacting with customers and providing 1st level of support, IT Help Desk engineers will assist in day-to-day operations. This will include proper provisioning and de-provisioning of services for new and existing customers. The IT Help Desk engineer is responsible for logging all customer activity in Logical Net's ticket-based tracking system and electronic support tools. Daily follow-up and customer interaction are required for all open tickets. 



Requirements

 Demonstrated skills in supporting and troubleshooting these technologies are preferred.

  • Microsoft 365 Email, Office applications, Teams and related services
  • Microsoft Windows operating systems - Workstation, Server, Active Directory
  • IP networks and associated protocols (DNS, DHCP etc.) 
  • Cybersecurity concepts including antivirus, and endpoint detection and response tools


Core Duties and Responsibilities: 


  • Interact with customers and provide first and second level support
  • Track and manage customer contact with ticket-based systems and support tools
  • Facilitate solutions to customer issues with senior engineers and track progress
  • Provide remote support for end-user workstations and applications
  • Provision or add/change/remove services as needed
  • Provide written documentation, policies, and procedures as necessary






Apply