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It Helpdesk Internship Jobs in Colorado (NOW HIRING)

DEX Imaging

IT Help Desk Tier 1 - Bilingual

Denver, CO · On-site

We are looking for a Bilingual IT Tier 1 Helpdesk Agent to act as point of contact for technical support of internal users, as well as several vendors from DEX's Managed IT Services. They respond to ...

DEX Imaging

IT Help Desk Tier 1 - Bilingual

Denver, CO · On-site

We are looking for a Bilingual IT Tier 1 Helpdesk Agent to act as point of contact for technical support of internal users, as well as several vendors from DEX's Managed IT Services. They respond to ...

ICR, Inc.

IT Support Technician - Colorado

Aurora, CO · On-site

$78K - $123K/yr

Provide IT helpdesk support (Tier 1) for end-users both in-person and via email, phone, and chat * Configure and maintain equipment including desktops, laptops, virtual machines, printers, and phones

Parkson Corp.

IT Intern

Golden, CO · On-site

$25/hr

Parkson is looking for a technically driven intern to assist in supporting the IT Helpdesk. This person's success will be dependent on having a current mindset with regards to IT while supporting ...

LINQ

IT Manager

Denver, CO · Remote

$97K - $119K/yr

Own the IT helpdesk function; ticket management, SLAs, escalation paths, and continuous improvement. * Develop and maintain IT runbooks, standard operating procedures, and asset documentation.

IntelliPro Group Inc.

IT Help Desk

Loveland, CO · On-site

Loveland, CO Pay Rate: $28 /hr on W2 Duration: 3+ Months Job Summary We are seeking an experienced IT Specialist to provide frontline technical support for enterprise infrastructure, end-user ...

Press-One Customer Care

IT Help Desk

Fort Collins, CO · On-site

$19 - $20/hr

You will help troubleshoot and resolve client hardware, software, and network issues reported via ... IT operations and user satisfaction. Shift is Monday through Friday, 4:00 AM to 12:30 PM.

IntelliPro Group Inc.

IT Help Desk

Loveland, CO · On-site

$28/hr

Maintain IT asset inventory, equipment tracking, and spare parts management. * Coordinate vendor repairs, maintenance activities, and hardware replacements. * Support operational technology needs ...

Intermountain Electric Inc

IT Intern

Aurora, CO · On-site

$20/hr

About this Role IT Internship 2027 Intermountain Electric, Inc. (IME) is celebrating 80 years of powering progress across Colorado. Our office teams help deliver safe, smart, and reliable electrical ...

Intermountain Electric Inc

IT Intern

Aurora, CO · On-site

$15 - $20/hr

About this Role IT Internship 2027 Intermountain Electric, Inc. (IME) is celebrating 80 years of powering progress across Colorado. Our office teams help deliver safe, smart, and reliable electrical ...

Quanta Services

IT Intern

Aurora, CO · On-site

$15 - $20/hr

... ip 2027 Intermountain Electric, Inc. (IME) is celebrating 80 years of powering progress across ... Our office teams help deliver safe, smart, and reliable electrical solutions through our people and ...

Wendy's

IT Tech

Colorado Springs, CO · On-site

$17 - $20/hr

PAY RATE : $17 - $20 This position is for an IT Help Desk team member of a restaurant franchise that assists in installing and supporting networks in 182+ locations in nine states and reports to the ...

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It Helpdesk Internship information

What is an IT Helpdesk internship?

An IT Helpdesk Internship is a temporary position designed for students or recent graduates interested in gaining hands-on experience in information technology support. Interns typically assist with troubleshooting hardware and software issues, responding to user inquiries, and maintaining IT systems within an organization. This role provides valuable exposure to real-world technical problems, customer service practices, and professional workplace environments. Interns often work under the supervision of experienced IT staff and may have opportunities to learn about networking, cybersecurity, and system administration. Completing an IT Helpdesk Internship can help build foundational skills for a future career in IT.

What are the key skills and qualifications needed to thrive as an IT Helpdesk intern?

To thrive as an IT Helpdesk Intern, you need fundamental knowledge of computer hardware, operating systems, basic networking, and troubleshooting, often supported by coursework in IT or related fields. Familiarity with ticketing systems, remote desktop tools, and Microsoft Office Suite is typically required. Strong communication, problem-solving, and customer service skills help interns effectively assist users and learn quickly in a fast-paced environment. These skills and tools are crucial for efficiently resolving technical issues and supporting the overall productivity of the organization.

What are some common challenges faced during an IT Helpdesk internship, and how can they be addressed?

IT Helpdesk Interns often encounter challenges such as managing multiple support tickets simultaneously, resolving unfamiliar technical issues, and effectively communicating with users who have varying levels of technical knowledge. To address these challenges, interns are encouraged to prioritize tasks based on urgency, actively seek guidance from senior team members, and utilize available documentation and knowledge bases. Regular team meetings and shadowing experienced staff can also help interns build confidence and improve problem-solving skills.

What is the difference between It Helpdesk Internship vs It Support Technician?

AspectIt Helpdesk InternshipIt Support Technician
Required CredentialsBasic IT knowledge, often pursuing or recent graduatesRelevant certifications (CompTIA A+, Network+), experience preferred
Work EnvironmentInternship setting, training-focused, entry-levelFull-time or part-time, technical support roles in organizations
Employer & Industry UsageIT departments, tech companies, internships for studentsCorporate IT support, helpdesk services, technical support teams

While both roles involve assisting users with technical issues, an It Helpdesk Internship is typically an entry-level, training-focused position for students or recent graduates. An It Support Technician is a more experienced, full-time role requiring relevant certifications and hands-on support skills. Internships often serve as a stepping stone to full support technician roles in the IT industry.

Can I get into an IT Helpdesk Internship with no experience?

IT Helpdesk internships often do not require prior experience, focusing instead on basic technical skills, communication, and a willingness to learn. Candidates with foundational knowledge of operating systems, troubleshooting, and customer service can be considered, and some internships provide training to develop necessary skills. Certifications like CompTIA A+ can also enhance prospects for those with limited experience.

What does an IT Helpdesk Internship do?

An IT Helpdesk Internship involves providing technical support to users by troubleshooting hardware, software, and network issues. Interns often assist with resolving user problems, documenting solutions, and gaining experience with tools like ticketing systems and remote support software. The role helps develop skills in customer service, technical troubleshooting, and IT operations.

What are the most commonly searched types of It Helpdesk jobs in Colorado?

The most popular types of It Helpdesk jobs in Colorado are:

What are popular job titles related to It Helpdesk Internship jobs in Colorado?

For It Helpdesk Internship jobs in Colorado, the most frequently searched job titles are:

What job categories do people searching It Helpdesk Internship jobs in Colorado look for?

The top searched job categories for It Helpdesk Internship jobs in Colorado are:

It Helpdesk Internship jobs near you
Infographic showing various It Helpdesk Internship job openings in Colorado as of August 2026, with employment types broken down into 6% Internship, 76% Full Time, 15% Part Time, and 3% Contract. Highlights an 97% In-person, and 3% Hybrid job distribution.

IT Help Desk Tier 1 - Bilingual

DEX Imaging

Denver, CO • On-site

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 20 days ago

DEX Imaging rating

4.9

Company rating: 4.9 out of 10

Based on 22 frontline employees who took The Breakroom Quiz

629th of 740 rated retailers

Job description

Dex Imaging is a leading provider of document handling equipment and services with multiple offices and locations throughout the United States. Vendor agnostic providing the best document handling solutions in the industry with no dependency on a single manufacturer. Dex Imaging is a leader in information technology and a manufacturer of associated electronic document handling reporting devices.

We are looking for a Bilingual IT Tier 1 Helpdesk Agent to act as point of contact for technical support of internal users, as well as several vendors from DEX’s Managed IT Services. They respond to incoming requests for IT support and resolve network, hardware and software issues with computers. They also perform technical maintenance and software installations and updates.
Duties and Responsibilities

  • Serving as the first point of contact for customers seeking technical assistance over the phone or email.
  • Performing remote troubleshooting through diagnostic techniques and pertinent questions
  • Follow up on outstanding requests and ensure timely resolution
  • Create accounts and configure hardware as part of on-boarding process.
  • Support audio and video equipment in conference rooms.
  • Manage and monitor internal assets to ensure accurate inventory recordsTrack, route, and escalate unresolved issues to Service Manager.
  • Deliver hardware support including replacing SSDs/HDDs, adding RAM, identifying and replacing damaged equipment.
  • Client PC connectivity - ethernet, TCP/IP and VPN.

Experience and Qualifications

  • Bilingual in English and Spanish preferred
  • High School diploma required, technical school or 2 plus years of IT helpdesk experience
  • CompTIA A+ Certification or equivalent experience preferred.
  • Knowledge of Windows 7, Mac OS X, Google Collaboration Apps and Office 365.
  • Knowledge of Mac and PC hardware, Printers, scanners, computer peripherals, Mobile devices (iOS,Android).
  • Strong customer service and troubleshooting skills.
  • Ability to communicate technical information, both verbal and written, to a wide range of end- users.
  • Good understanding of computer systems, mobile devices, and other tech products.
  • Ability to diagnose and resolve basic technical issues.
  • Experience with desktop security products.

Dex Benefits

  • After 90 days, accrue paid time off
  • After 60 days, eligible for 401K, health benefits (Medical, Dental, Vision & Life)
  • Paid holidays

What DEX Imaging employees say

Pay

Benefits

Hours and flexibility

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