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It Helpdesk Assistant Jobs in Colorado (NOW HIRING)

Parkson Corp.

IT Intern

Golden, CO · On-site

$25/hr

Parkson is looking for a technically driven intern to assist in supporting the IT Helpdesk. This person's success will be dependent on having a current mindset with regards to IT while supporting ...

ICR, Inc.

IT Support Technician - Colorado

Aurora, CO · On-site

$78K - $123K/yr

Provide IT helpdesk support (Tier 1) for end-users both in-person and via email, phone, and chat * Configure and maintain equipment including desktops, laptops, virtual machines, printers, and phones

LINQ

IT Manager

Denver, CO · Remote

$97K - $119K/yr

Own the IT helpdesk function; ticket management, SLAs, escalation paths, and continuous improvement. * Develop and maintain IT runbooks, standard operating procedures, and asset documentation.

IntelliPro Group Inc.

IT Help Desk

Loveland, CO · On-site

Support employee onboarding, offboarding, transfers, equipment deployments, and refresh activities. * Assist with audio/video conferencing and meeting room technology support. * Maintain IT asset ...

IntelliPro Group Inc.

IT Help Desk

Loveland, CO · On-site

$28/hr

Support employee onboarding, offboarding, transfers, equipment deployments, and refresh activities. * Assist with audio/video conferencing and meeting room technology support. * Maintain IT asset ...

Press-One Customer Care

IT Help Desk

Fort Collins, CO · On-site

$19 - $20/hr

You will help troubleshoot and resolve client hardware, software, and network issues reported via ... IT operations and user satisfaction. Shift is Monday through Friday, 4:00 AM to 12:30 PM.

Wendy's

IT Tech

Colorado Springs, CO · On-site

$17 - $20/hr

PAY RATE : $17 - $20 This position is for an IT Help Desk team member of a restaurant franchise ... Team player Ongoing willingness to learn and assist with documentation Self-motivated Comfortable ...

LJA Engineering

IT Desktop Support Tech

Denver, CO

$28 - $32/hr

The IT Desktop Support Technician will be assigned tickets by the Helpdesk agents after they have done their initial triage, troubleshooting and categorization of the tickets. If the IT Desktop ...

LJA Engineering

IT Desktop Support Tech

Denver, CO

$28 - $32/hr

The IT Desktop Support Technician will be assigned tickets by the Helpdesk agents after they have done their initial triage, troubleshooting and categorization of the tickets. If the IT Desktop ...

LJA Engineering

IT Desktop Support Tech

Denver, CO · On-site

$28 - $32/hr

The IT Desktop Support Technician will be assigned tickets by the Helpdesk agents after they have done their initial triage, troubleshooting and categorization of the tickets. If the IT Desktop ...

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It Helpdesk Assistant information

What does an IT Helpdesk Assistant do?

An IT Helpdesk Assistant provides technical support to users within an organization, helping them resolve computer hardware, software, and network issues. They respond to support requests through phone, email, or ticketing systems, troubleshoot problems, and may perform basic maintenance tasks such as installing software or updates. Their role often includes documenting issues, escalating complex problems to higher-level IT staff, and ensuring users can work efficiently with minimal disruptions. Strong communication and problem-solving skills are essential for this position.

What are the key skills and qualifications needed to thrive as an IT Helpdesk Assistant?

To thrive as an IT Helpdesk Assistant, you need a solid understanding of computer hardware, software troubleshooting, and basic networking, typically supported by a diploma or associate degree in IT or related certifications like CompTIA A+. Familiarity with ticketing systems, remote desktop tools, and knowledge bases is essential for daily operations. Excellent communication, patience, and problem-solving abilities help deliver effective support and build user trust. These skills ensure timely resolution of technical issues, minimize downtime, and maintain smooth IT operations within an organization.

What are some common challenges IT Helpdesk Assistants face, and how can they effectively address them?

IT Helpdesk Assistants often encounter challenges such as troubleshooting a wide range of technical issues, managing high ticket volumes, and communicating solutions clearly to users with varying technical backgrounds. To address these challenges, it's important to stay organized, prioritize tasks based on urgency, and continually update technical knowledge. Additionally, developing strong communication and customer service skills can help resolve issues more efficiently and ensure a positive experience for end users.

What is the difference between It Helpdesk Assistant vs IT Support Technician?

AspectIt Helpdesk AssistantIT Support Technician
CertificationsBasic certifications like CompTIA A+ often preferredSimilar certifications, sometimes more advanced
Work EnvironmentHelpdesk, office-based, remote supportOn-site troubleshooting, technical support
Job ResponsibilitiesResponding to user queries, basic troubleshootingDiagnosing and fixing hardware/software issues
Industry UsageCommon in corporate and educational settingsUsed across various industries requiring technical support

While both roles involve supporting users with technical issues, the IT Support Technician typically handles more complex problems and may work more on-site, whereas the It Helpdesk Assistant focuses on initial support and remote assistance. Both roles require similar certifications and are vital in maintaining IT operations.

Is a helpdesk assistant a stressful job?

A helpdesk assistant role can be stressful due to the need to handle multiple technical issues quickly and communicate effectively with users. The job often involves managing high call volumes, troubleshooting problems, and working under time pressure, which can contribute to stress levels. However, stress varies depending on the work environment, workload, and individual skills.

Is helpdesk a good entry level IT job?

Helpdesk positions are common entry-level IT jobs that involve troubleshooting technical issues, providing user support, and maintaining hardware and software. They often require basic knowledge of operating systems, networking, and customer service skills, making them suitable for those starting a career in IT.

What are the most commonly searched types of It Helpdesk jobs in Colorado?

The most popular types of It Helpdesk jobs in Colorado are:

What cities in Colorado are hiring for It Helpdesk Assistant jobs?

Cities in Colorado with the most It Helpdesk Assistant job openings:

It Helpdesk Assistant jobs near you

Workstudy - IT Helpdesk

Denver, CO • On-site

Colorado Community College System Career Site
See more jobs at Colorado Community College System Career Siteexternal

Full-time

Re-posted 12 days ago

Job description

Title: Workstudy - IT Helpdesk

Position Type: Workstudy

College: Community College of Denver

Division: CCD Business Services

Department: CCD Information Technology Services

Campus: Auraria Campus

Location: Denver

Salary Range: 19.29

Job Summary:

The Information Technology Services (ITS) department at CCD provides technology resources, support, and services that enable student success and support the College’s academic and administrative operations. ITS delivers a broad range of services, including technical support, classroom technology, enterprise applications, networking, cybersecurity, cloud services, and digital collaboration tools.
This position serves as a primary point of contact for students, faculty, staff, and visitors seeking technology assistance. The role is responsible for delivering excellent customer service, troubleshooting technical issues, facilitating service requests, and connecting users with appropriate resources to ensure a positive and productive technology experience.

Duties & Responsibilities:

Utilize effective customer service skills to provide help desk phone, chat, email and in-person support; achieving first contact resolution whenever possible. Track, prioritize and document all requests using a ticketing system. Escalate unresolved problems to the appropriate personnel.
Participate in IT project activities as directed. These activities could include moving, un-boxing and installing or uninstalling computer or networking equipment, updating documentation or uploading records.

Competencies/KSAs:

Excellent written and verbal communication skills.
Excellent interpersonal skills with the ability to provide high-quality customer service and technical support to students, faculty, staff, and visitors.
Ability to work effectively in a diverse, multi-ethnic, and multicultural environment.
Demonstrated ability to work collaboratively as part of a team.
Ability to remain composed and professional in stressful situations.
Familiarity with Microsoft Windows, Microsoft 365, and/or macOS environments.
Ability to analyze and troubleshoot technical issues.
Ability to learn new technologies and procedures quickly.
Strong organizational, time-management, and attention-to-detail skills.

Minimum Qualifications:

Must be a current CCD student and have a work-study award. Must be enrolled in 6 credit hours.

Preferred Qualifications:

Previous customer service experience.
Previous information technology experience gained through employment, coursework, volunteer work, internships, or personal projects.
Students pursuing a degree or certificate in Computer Science, Computer Information Systems, Cybersecurity, or a related technology field are preferred.

Additional Information/Benefits:

Working at the Help Desk provides the opportunity to develop valuable professional and technical skills, including:
Customer service and user support
Effective verbal and written communication
Analytical thinking and problem-solving
Empathy and active listening
Time management and task prioritization
Attention to detail
Collaboration and teamwork
Adaptability and willingness to learn
Patience and professionalism
Working effectively under pressure
Troubleshooting and technical diagnostic skills
A positive, solution-oriented mindset
The above skills that are developed while working on a help desk are appropriate for any pathway. Extra knowledge will be gained by those in Computer Information Systems, Computer Science, Cybersecurity and Information Technology pathways as they will be working daily in a real world IT environment.

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