ZipRecruiter

Log In

1

It Helpdesk Assistant Jobs in Colorado (NOW HIRING)

American Financing

IT HelpDesk

Aurora, CO · On-site

$48K - $52K/yr

Inc. 5000 Fastest-growing Private Company JOB SUMMARY The Tech Support/Help Desk candidate will ... For further information, please review the Know Your Rights notice from the Department of Labor.

American Financing Corp

IT HelpDesk

Aurora, CO

$48K/hr

Inc. 5000 Fastest-growing Private Company JOB SUMMARY The Tech Support/Help Desk candidate will provide support to internal employees by troubleshooting incidents and supporting various requests.

CML Security

Be Seen First

IT Helpdesk Technician

Broomfield, CO · On-site

$20 - $30/hr

DESCRIPTION The IT Help Desk Technician is responsible for responding to, evaluating and prioritizing incoming telephone calls, voicemails, emails and in-person requests for technical assistance from ...

DEX Imaging

IT Help Desk Tier 1 - Bilingual

Denver, CO · On-site

We are looking for a Bilingual IT Tier 1 Helpdesk Agent to act as point of contact for technical support of internal users, as well as several vendors from DEX's Managed IT Services. They respond to ...

DEX Imaging

IT Help Desk Tier 1 - Bilingual

Denver, CO · On-site

We are looking for a Bilingual IT Tier 1 Helpdesk Agent to act as point of contact for technical support of internal users, as well as several vendors from DEX's Managed IT Services. They respond to ...

ICR, Inc.

IT Support Technician - Colorado

Aurora, CO · On-site

$78K - $123K/yr

Provide IT helpdesk support (Tier 1) for end-users both in-person and via email, phone, and chat * Configure and maintain equipment including desktops, laptops, virtual machines, printers, and phones

IntelliPro Group Inc.

IT Help Desk

Loveland, CO · On-site

Support employee onboarding, offboarding, transfers, equipment deployments, and refresh activities. * Assist with audio/video conferencing and meeting room technology support. * Maintain IT asset ...

IntelliPro Group Inc.

IT Help Desk

Loveland, CO · On-site

$28/hr

Support employee onboarding, offboarding, transfers, equipment deployments, and refresh activities. * Assist with audio/video conferencing and meeting room technology support. * Maintain IT asset ...

Press-One Customer Care

IT Help Desk

Fort Collins, CO · On-site

$19 - $20/hr

You will help troubleshoot and resolve client hardware, software, and network issues reported via ... IT operations and user satisfaction. Shift is Monday through Friday, 4:00 AM to 12:30 PM.

Envision Radiology

IT Help Desk Tier 1

Colorado Springs, CO · On-site

$21.76 - $26.22/hr

The IT Help Desk - Tier I position supports the IT Department by providing exceptional customer ... Essential Functions 1. Answers calls from departmental telephone queue to assist employees with IT ...

next page

Showing results 1-20

All JobsIt Helpdesk JobsIt Helpdesk Assistant JobsIt Helpdesk Assistant Jobs in Colorado

It Helpdesk Assistant information

What is the difference between It Helpdesk Assistant vs IT Support Technician?

AspectIt Helpdesk AssistantIT Support Technician
CertificationsBasic certifications like CompTIA A+ often preferredSimilar certifications, sometimes more advanced
Work EnvironmentHelpdesk, office-based, remote supportOn-site troubleshooting, technical support
Job ResponsibilitiesResponding to user queries, basic troubleshootingDiagnosing and fixing hardware/software issues
Industry UsageCommon in corporate and educational settingsUsed across various industries requiring technical support

While both roles involve supporting users with technical issues, the IT Support Technician typically handles more complex problems and may work more on-site, whereas the It Helpdesk Assistant focuses on initial support and remote assistance. Both roles require similar certifications and are vital in maintaining IT operations.

Is a helpdesk assistant a stressful job?

A helpdesk assistant role can be stressful due to frequent troubleshooting, high customer expectations, and tight deadlines. However, stress levels vary depending on the work environment, workload, and individual skills in communication and problem-solving.

What does an IT Helpdesk Assistant do?

An IT Helpdesk Assistant provides technical support to users within an organization, helping them resolve computer hardware, software, and network issues. They respond to support requests through phone, email, or ticketing systems, troubleshoot problems, and may perform basic maintenance tasks such as installing software or updates. Their role often includes documenting issues, escalating complex problems to higher-level IT staff, and ensuring users can work efficiently with minimal disruptions. Strong communication and problem-solving skills are essential for this position.

What are some common challenges IT Helpdesk Assistants face, and how can they effectively address them?

IT Helpdesk Assistants often encounter challenges such as troubleshooting a wide range of technical issues, managing high ticket volumes, and communicating solutions clearly to users with varying technical backgrounds. To address these challenges, it's important to stay organized, prioritize tasks based on urgency, and continually update technical knowledge. Additionally, developing strong communication and customer service skills can help resolve issues more efficiently and ensure a positive experience for end users.

What are the key skills and qualifications needed to thrive as an IT Helpdesk Assistant?

To thrive as an IT Helpdesk Assistant, you need a solid understanding of computer hardware, software troubleshooting, and basic networking, typically supported by a diploma or associate degree in IT or related certifications like CompTIA A+. Familiarity with ticketing systems, remote desktop tools, and knowledge bases is essential for daily operations. Excellent communication, patience, and problem-solving abilities help deliver effective support and build user trust. These skills ensure timely resolution of technical issues, minimize downtime, and maintain smooth IT operations within an organization.

Can I get into an IT Helpdesk Assistant with no experience?

Entry-level IT Helpdesk Assistant positions often do not require prior experience and may accept candidates with basic computer skills and a willingness to learn. Relevant certifications like CompTIA A+ can improve chances, and on-the-job training is common for new hires.
What are the most commonly searched types of It Helpdesk jobs in Colorado? The most popular types of It Helpdesk jobs in Colorado are:
What cities in Colorado are hiring for It Helpdesk Assistant jobs? Cities in Colorado with the most It Helpdesk Assistant job openings:
It Helpdesk Assistant jobs near you

IT HelpDesk

American Financing

Aurora, CO • On-site

$48K - $52K/yr

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 8 days ago

Job description

Compensation: $48,000 - $52,000 annual base pay
At American Financing, we're innovators with imagination. We do what it takes to help customers achieve their financial goals. And we stay ahead of the competition by challenging ourselves to become more efficient. We are one of the fastest-growing national mortgage lenders because we don't follow the status quo.
See what it's like to work for a national mortgage lender that truly values its employees. Wherever your passions lie, you can find rewarding work and new opportunities here.
  • Casual work environment
  • Family-owned, Customer-focused
  • Denver Post Top Workplace
  • Top 50 Family-Owned Business
  • Best of Colorado Business
  • Inc. 5000 Fastest-growing Private Company

JOB SUMMARY
The Tech Support/Help Desk candidate will provide support to internal employees by troubleshooting incidents and supporting various requests. This is a vital role to the organization and the ideal candidate demonstrates effective and clear communication skills.
WHAT YOU WILL BRING
  • 2+ years of prior experience as a Tech Support/Help Desk associate
  • Proficiency in PC operating systems, software, hardware, system administration
  • Basic LAN knowledge, Networking skills and VOIP Phone knowledge a plus
  • Proficient in documenting steps taken towards providing client solutions
  • Excellent written and verbal communication skills
  • Willingness to learn and work as a team
  • High School diploma/GED required

DUTIES AND RESPONSIBILITIES
  • Provide support to clients by helping identify and solve various issues
  • Communicate effectively to guide clients through the steps necessary to correct issues
  • Set up and move user workstations, laptops, printers and provide software updates to computers in the network
  • Troubleshoot skills for hardware issues and the ability to replace hardware on malfunctioning computers/servers
  • Willingness to help in various facilities tasks when needed
  • Ability to take initiative and problem solve with minimal direction/supervision
  • Ability to work well in fast paced, high volume environment
  • Local Candidates as this role will need to be onsite.

Compensation: $48K-$52K annual base pay
WHAT WE BRING
  • Medical, Dental, Vision, 401k
  • Paid time off and sick days
  • Paid holidays
  • Long-term paid disability
  • Paid maternity and bonding leave
  • Full desk equipment provided

American Financing Corporation (AFC) is an Equal Opportunity Employer. AFC does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status or any other basis protected by law. All employment is decided on the basis of qualifications, merit and business need.
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

Apply