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It Helpdesk Assistant Jobs in Colorado (NOW HIRING)

NEOGOV

Systems Analyst II - IT Help Desk

Durango, CO · On-site

Oversee the City's help desk software and serve as one of the main contacts for IT support. You'll ... Coordinate the purchase, deployment, and replacement of hardware. Assist the Business Applications ...

LJA Engineering

IT Support Specialist

Denver, CO

$34 - $38/hr

CompTIA A+, Microsoft 365 certification, and ITIL v4 Foundation highly preferred REQUIRED QUALIFICATIONS: * 8+ years of experience in desktop support or IT helpdesk roles * Strong knowledge of ...

LJA Engineering

IT Support Specialist

Denver, CO · On-site

$34 - $38/hr

CompTIA A+, Microsoft 365 certification, and ITIL v4 Foundation highly preferred REQUIRED QUALIFICATIONS: * 8+ years of experience in desktop support or IT helpdesk roles * Strong knowledge of ...

LJA Engineering

IT Support Specialist

Denver, CO · On-site

$34 - $38/hr

CompTIA A+, Microsoft 365 certification, and ITIL v4 Foundation highly preferred REQUIRED QUALIFICATIONS: * 8+ years of experience in desktop support or IT helpdesk roles * Strong knowledge of ...

Beyond IT Support

IT Support Specialist

Aurora, CO · On-site

... an IT Support Specialist to assist with technical issues related to Microsoft's core business applications and operating systems. The role involves onsite and help desk user support, technical ...

MISSION YOGURT INC

Junior IT Specialist

Westminster, CO · On-site

$25 - $28/hr

Log, prioritize, and assist in resolving IT help desk requests submitted by store management. * Perform basic diagnostics on network connectivity, Wi-Fi access, receipt printers, and desktop ...

MISSION YOGURT INC

$71.64/hr

Technical Troubleshooting & Maintenance Log, prioritize, and assist in resolving IT help desk requests submitted by store management. Perform basic diagnostics on network connectivity, Wi-Fi access ...

Intermountain Electric Inc

IT Intern

Aurora, CO · On-site

$20/hr

Help solve hardware and software issues for team members across the company. * Provide first-level IT support, serving as a go-to problem solver for tech-related questions and needs. * Assist with ...

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It Helpdesk Assistant information

What does an IT Helpdesk Assistant do?

An IT Helpdesk Assistant provides technical support to users within an organization, helping them resolve computer hardware, software, and network issues. They respond to support requests through phone, email, or ticketing systems, troubleshoot problems, and may perform basic maintenance tasks such as installing software or updates. Their role often includes documenting issues, escalating complex problems to higher-level IT staff, and ensuring users can work efficiently with minimal disruptions. Strong communication and problem-solving skills are essential for this position.

What are the key skills and qualifications needed to thrive as an IT Helpdesk Assistant?

To thrive as an IT Helpdesk Assistant, you need a solid understanding of computer hardware, software troubleshooting, and basic networking, typically supported by a diploma or associate degree in IT or related certifications like CompTIA A+. Familiarity with ticketing systems, remote desktop tools, and knowledge bases is essential for daily operations. Excellent communication, patience, and problem-solving abilities help deliver effective support and build user trust. These skills ensure timely resolution of technical issues, minimize downtime, and maintain smooth IT operations within an organization.

What are some common challenges IT Helpdesk Assistants face, and how can they effectively address them?

IT Helpdesk Assistants often encounter challenges such as troubleshooting a wide range of technical issues, managing high ticket volumes, and communicating solutions clearly to users with varying technical backgrounds. To address these challenges, it's important to stay organized, prioritize tasks based on urgency, and continually update technical knowledge. Additionally, developing strong communication and customer service skills can help resolve issues more efficiently and ensure a positive experience for end users.

What is the difference between It Helpdesk Assistant vs IT Support Technician?

AspectIt Helpdesk AssistantIT Support Technician
CertificationsBasic certifications like CompTIA A+ often preferredSimilar certifications, sometimes more advanced
Work EnvironmentHelpdesk, office-based, remote supportOn-site troubleshooting, technical support
Job ResponsibilitiesResponding to user queries, basic troubleshootingDiagnosing and fixing hardware/software issues
Industry UsageCommon in corporate and educational settingsUsed across various industries requiring technical support

While both roles involve supporting users with technical issues, the IT Support Technician typically handles more complex problems and may work more on-site, whereas the It Helpdesk Assistant focuses on initial support and remote assistance. Both roles require similar certifications and are vital in maintaining IT operations.

Is a helpdesk assistant a stressful job?

A helpdesk assistant role can be stressful due to the need to handle multiple technical issues quickly and communicate effectively with users. The job often involves managing high call volumes, troubleshooting problems, and working under time pressure, which can contribute to stress levels. However, stress varies depending on the work environment, workload, and individual skills.

Is helpdesk a good entry level IT job?

Helpdesk positions are common entry-level IT jobs that involve troubleshooting technical issues, providing user support, and maintaining hardware and software. They often require basic knowledge of operating systems, networking, and customer service skills, making them suitable for those starting a career in IT.

What are the most commonly searched types of It Helpdesk jobs in Colorado?

The most popular types of It Helpdesk jobs in Colorado are:

What cities in Colorado are hiring for It Helpdesk Assistant jobs?

Cities in Colorado with the most It Helpdesk Assistant job openings:

It Helpdesk Assistant jobs near you

Systems Analyst II - IT Help Desk

NEOGOV

Durango, CO • On-site

Full-time

Re-posted 8 days ago

Job description

Job Summary:
NEOGOV is a company that provides software solutions for public sector organizations, and they are seeking a Systems Analyst II for their IT Help Desk. In this role, you will be the primary point of contact for City staff regarding technology issues, providing hands-on IT support and systems analysis while managing devices and applications across various City departments.
Responsibilities:
• Administer Help Desk Operations: Oversee the City’s help desk software and serve as one of the main contacts for IT support. You’ll deliver timely and effective assistance, provide training, and contribute to the IT knowledge base for both end users and IT staff.
• Provide Advanced IT Support: Troubleshoot and resolve a wide range of hardware, software, and application issues for staff across all City departments.
• Manage End-User Devices and Systems: Configure, deploy, and maintain end-user workstations and peripherals, including PCs, Macs, printers, IP phones, mobile devices (iOS/Android), and conferencing equipment. Many deployments require travel to other City departments using a City vehicle. You’ll use Microsoft Endpoint Configuration Manager and Intune to keep devices updated, secure, and reliable.
• Handle Hardware and Asset Management: Coordinate the purchase, deployment, and replacement of hardware. Assist the Business Applications Manager and IT Director with the Technology Replacement Fund, including maintaining the computer inventory and tracking departmental contributions.
• Strengthen System Security and Maintenance: Manage patches, applications, and endpoint protection software to maintain a secure environment.
• Participate in Technology Projects: Contribute to the research, evaluation, and implementation of new technologies and help drive continuous improvement across the IT department.
• Collaborate and Communicate: Work closely with users, vendors, and fellow IT team members to understand needs, solve problems, and provide excellent customer service. You’ll also participate in the IT on-call rotation to provide 24/7 technical support.
Qualifications:
Required:
• Bachelor’s degree with coursework in Management Information Systems, Computer Science, Geographic Information Systems (GIS), Business Administration, or a related field.
• Four years of experience in supporting desktops, laptops, tablets, servers, and information systems, or an equivalent combination of education, training, and experience.
• A valid state driver’s license.
Company:
NEOGOV is the leading provider of workforce management software uniquely designed for the public sector, education, and public safety. Founded in 1999, the company is headquartered in El Segundo, USA, with a team of 501-1000 employees. The company is currently Late Stage.

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