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It Helpdesk Intern Jobs in Nebraska (NOW HIRING)

Physicians Mutual

IT Auditor

Omaha, NE · On-site

$90 - $120/hr

... helping strengthen our control environment while providing independent, objective insights to ... Experience in IT audit, IT risk, cybersecurity, public accounting or a related field -- typically 2 ...

Son

IT Help Desk Coordinator Senior

Lincoln, NE

$27.79/hr

JR2026-00028812 IT Help Desk Coordinator Senior (Open) Applications No Longer Accepted On (If no date is displayed, job is posted as open until closed): The Office of the Chief Information Officer ...

PDS Tech Commercial

IT Operations Technician

Norfolk, NE · On-site

$29 - $33/hr

Keep Manufacturing Connected-One System at a Time PDS Tech Commercial is Partnering with a Leader in the Steel Industry to hire an IT Operations Technician to help Power the Backbone of Steel ...

Son

IT Help Desk Coordinator (SOS Temporary)

Lincoln, NE · On-site

$21.27/hr

JR2026-00028526 IT Help Desk Coordinator (SOS Temporary) (Open) Applications No Longer Accepted On (If no date is displayed, job is posted as open until closed): Join the State of Nebraska Team as a ...

Son

IT Supervisor

Lincoln, NE

$45.55/hr

JR2026-00028880 IT Supervisor (Open) Applications No Longer Accepted On (If no date is displayed ... help desk operations. * Experience with the systems development life cycle (SDLC) including ...

Nebraska State Jobs

IT Supervisor

Lincoln, NE · On-site

$45.55/hr

JR2026-00028880 IT Supervisor (Open) Applications No Longer Accepted On (If no date is displayed ... help desk operations. * Experience with the systems development life cycle (SDLC) including ...

Honey Creek Staffing

IT Specialist

Springfield, NE · On-site

Honey Creek Staffing is seeking an IT Specialist who will provide tech support for end users ... resolves help desk calls from local and remote users and offices • Follows through to ensure ...

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It Helpdesk Intern information

What does an IT Helpdesk intern do?

An IT Helpdesk Intern assists with providing technical support to users within an organization. Typical responsibilities include troubleshooting hardware and software issues, responding to support tickets, setting up computers and devices, and assisting with routine IT maintenance. Interns gain hands-on experience by working closely with IT professionals, learning about network systems, and understanding company protocols. This role is ideal for individuals seeking to start a career in information technology and develop their problem-solving and communication skills.

What are the key skills and qualifications needed to thrive as an IT Helpdesk intern, and why are they important?

To thrive as an IT Helpdesk Intern, you need a basic understanding of computer hardware, software troubleshooting, and networking concepts, often supported by coursework in information technology or a related field. Familiarity with ticketing systems, remote desktop tools, and standard office software is typically expected. Strong communication, patience, and problem-solving abilities help you effectively assist users and manage technical issues. These skills are crucial for providing timely technical support, ensuring smooth operations, and building a foundation for further growth in IT.

What types of technical issues do IT Helpdesk interns typically handle, and how do they collaborate with senior IT staff?

IT Helpdesk Interns often handle a range of technical issues including password resets, software installation, basic troubleshooting of hardware or network connectivity, and assisting employees with using company applications. They typically serve as the first point of contact for users and escalate more complex problems to senior IT staff. Collaboration is key—interns frequently work alongside experienced technicians, learning best practices and receiving guidance on resolving unfamiliar issues, which helps them develop practical skills and build confidence in a real-world IT environment.

What are the most commonly searched types of It Helpdesk jobs in Nebraska?

The most popular types of It Helpdesk jobs in Nebraska are:

What are popular job titles related to It Helpdesk Intern jobs in Nebraska?

For It Helpdesk Intern jobs in Nebraska, the most frequently searched job titles are:

What job categories do people searching It Helpdesk Intern jobs in Nebraska look for?

The top searched job categories for It Helpdesk Intern jobs in Nebraska are:

What cities in Nebraska are hiring for It Helpdesk Intern jobs?

Cities in Nebraska with the most It Helpdesk Intern job openings:

It Helpdesk Intern jobs near you
Infographic showing various It Helpdesk Intern job openings in Nebraska as of August 2026, with employment types broken down into 14% Internship, 1% As Needed, 55% Full Time, 28% Part Time, 1% Temporary, and 1% Contract. Highlights an 92% Physical, 3% Hybrid, and 5% Remote job distribution.

IT Support Technician

North End Teleservices, LLC

Omaha, NE • On-site

$19.25 - $26.50/hr

Full-time

Posted 21 days ago

Job description

Job Summary:
The IT Support Technician will play a critical role in providing comprehensive technical support to end-users across the company. This position requires a broad range of technical skills, exceptional problem-solving abilities, and the ability to handle a variety of IT and help desk tasks. The IT Support Technician will be responsible for troubleshooting, resolving issues, and escalating complex problems to higher-level technical teams when necessary.
Key Responsibilities:
  • Provide technical support and assistance to end-users, resolving hardware, software, and network-related issues promptly, politely, and effectively.
  • Serve as the first and sometimes only point of contact for IT and Help Desk inquiries, troubleshooting problems, and providing timely solutions.
  • Assist in the setup and configuration of workstations, laptops, printers, and other IT equipment for employees.
  • Install, upgrade, and maintain software applications, ensuring compatibility and functionality.
  • Collaborate with other IT teams to resolve escalated technical issues and coordinate problem resolution.
  • Escalate complex problems to appropriate technical teams and follow up to ensure timely resolution.
  • Maintain accurate records of IT support requests, actions taken, and resolutions in a help desk ticketing system.
  • Perform user account management tasks, including creating, modifying, and disabling accounts.
  • Conduct user training sessions and create documentation to assist end-users in resolving common issues.
  • Stay up to date with the latest IT trends and technologies to provide effective support and recommend improvements.
  • Attend all required meetings and events.
  • Follow all relevant policies and procedures.

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
Preferred Skills:
  • Displays empathy and understands the impact of emotions on oneself and others, fostering a positive and supportive work environment.
  • Exhibits active listening skills and shows genuine concern for the needs and concerns of end-users, peers, and colleagues.
  • Manage conflicts and difficult situations with professionalism, tact, and diplomacy, seeking win-win resolutions.
  • Adapts well to change and approaches challenges with resilience and a positive attitude.
  • Recognizes and manages personal emotions effectively, demonstrating self-awareness and self-regulation.
  • Excellent written/verbal/interpersonal communication skills sufficient to communicate and interact effectively with all levels of the organization.
  • Knowledge of contact center technology.
  • Ability to install and troubleshoot software/hardware and desktop Windows systems, as well as mobile devices.
  • Strong computer and contact center technology acumen with proficiencies in Microsoft
  • Entra, Office 365, Active Directory, Microsoft Exchange, Microsoft Dynamics, Knowledge
  • Management systems, Customer Relationship Management systems, Cloud Based Software, and/or Power BI.
  • Proficiency in ticketing systems and help desk software.
  • Excellent command of the English language, and effective use of grammar skills.
  • Demonstrated effective time management skills and the ability to prioritize tasks.
  • Math skills.
  • Multi-tasking skills.
  • Organizational skills.
  • Ability to handle various projects in a fast-paced environment.
  • Willingness to learn and adapt to new technologies and processes.

Key Qualifications:
  • High School Diploma or GED equivalent
  • AAS degree in Computer Sciences or related field achieved or in progress (minimum)
  • Experience with IT systems, hardware, software, and networks
  • Prior experience in an IT Help Desk or customer support role is preferred
  • Professional Certifications within Computer Sciences or information Technology a plus
  • 1-2 years of experience in a Contact Center or related environment a plus

Compensation:
North End Teleservices will offer a comprehensive benefits package. Compensation is commensurate with skills and experience.
Attendance and Punctuality:
Employees will follow the work schedule assigned and must comply with the attendance and established punctuality requirements.
North End Teleservices is an equal opportunity employer and is committed to diversity in its workforce. North End Teleservices recruits qualified applicants without regard to characteristics such as race, color, national origin, religion, gender, gender identity, sexual orientation, disability, veteran status, age, marital status, citizenship status, or any other status protected by law.

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