ZipRecruiter

Log In

1

It Helpdesk Associate Jobs in Washington (NOW HIRING)

AEG

IT Associate

Tysons, VA · On-site

$25 - $30/hr

The IT Associate will assist with maintaining and troubleshooting computers, networking equipment ... Help monitor technology systems throughout the building and report issues promptly. * Assist with ...

Rapid Strategy

IT Help Desk Specialist

Washington, DC · On-site

$65 - $90/hr

Endpoint Administrator Associate * Apple Certified IT Professional * AWS Certified Cloud ... Our leadership team is hands-on, collaborative, and committed to helping employees build long-term ...

ford agency

IT Help Desk Technician

Washington, DC

$51K - $82K/yr

The Ford Agency is actively recruiting for an IT Help Desk Technician for a top DC law firm. This individual will join a busy team, provide IT support to end-users, identify trends with incidents and ...

AXIS Management Group, LLC

Be Seen First

IT Help Desk Technician

Arlington, VA · On-site

$58K - $70K/yr

Associate's degree in Information Technology, Information Systems Management, Computer Science, or a related field from an accredited institution required. * Relevant IT certifications may receive ...

Lender Service Provider LLC

IT Help Desk I

Fairfax, VA · On-site

$45K - $65K/yr

Associates or Bachelor's degree in Information Technology related field * IT Certifications (e.g. A ... Help desk: 1 year (Preferred) * Customer Service: 1 year (Preferred) * Office 365: 1 year ...

Marathon TS

Cleared Helpdesk Technician (onsite)

Ashburn, VA · On-site

$20.50 - $27.50/hr

Required : • Associates degree in Communications, Technical Writing, Information Technology, or a related field. • Minimum of 2 years of experience in help desk support. • Proficient in ...

H&H

IT Support Technician - Helpdesk

Annapolis, MD · On-site

$21.25 - $29.25/hr

Associate's or bachelor's degree in Information Technology, Computer Science, Information Systems, or a related field. * Experience supporting technology within a civil engineering, architecture ...

Bizzell Group

IT Specialist Helpdesk II

Hyattsville, MD · On-site

... IT systems, automation, and security posture. Scope of Work: The Specialist will perform the following services: * Helpdesk Support Services: * Act as the initial point of contact for users seeking ...

Bizzell Group

IT Specialist Helpdesk II

Hyattsville, MD · On-site

... IT systems, automation, and security posture. Scope of Work: The Specialist will perform the following services: * Helpdesk Support Services: * Act as the initial point of contact for users seeking ...

Global Impact

IT Manager - Client Support

Washington, DC · Hybrid

$95K - $110K/yr

Oversee the IT helpdesk function, ensuring timely, efficient, and high-quality technical support for all employees.   * Manage and support the lifecycle of both Windows and Mac hardware ...

Bizzell

IT Specialist Helpdesk II

Hyattsville, MD · On-site

... IT systems, automation, and security posture. Scope of Work: The Specialist will perform the following services: * Helpdesk Support Services: * Act as the initial point of contact for users seeking ...

NuAxis Innovations LLC

IT Specialist II

Washington, DC · On-site

Remote telephone-based Call Center / Help Desk / Service Desk support services * Owning, tracking ... Two (2) + years' of customer service experience. IT Helpdesk/Service desk or call centerexperience ...

previous page

Showing results 41-60

All JobsIt Helpdesk Associate JobsIt Helpdesk Associate Jobs in Washington

It Helpdesk Associate information

What is an IT Helpdesk Associate?

IT Helpdesk Associates are professionals who provide technical support and assistance to users experiencing hardware, software, or network issues. They act as the first point of contact for troubleshooting problems, answering questions, and resolving technical concerns either remotely or in person. Their responsibilities often include installing and configuring computer systems, diagnosing faults, and guiding users through step-by-step solutions. IT Helpdesk Associates play a crucial role in maintaining the smooth operation of an organization's IT infrastructure and ensuring user satisfaction.

What skills and qualifications are needed to be an IT Helpdesk Associate?

To thrive as an IT Helpdesk Associate, you need strong troubleshooting skills, foundational IT knowledge, and often a relevant degree or CompTIA A+ certification. Familiarity with ticketing systems, remote desktop tools, and operating systems like Windows and macOS is typically required. Excellent communication, patience, and problem-solving abilities help you effectively assist users and manage stressful situations. These skills and qualities are crucial for quickly resolving technical issues, ensuring user satisfaction, and maintaining smooth IT operations.

What challenges does an IT Helpdesk Associate face when supporting end-users, and how can they manage them?

IT Helpdesk Associates often encounter challenges such as handling high volumes of support requests, addressing users with varying levels of technical proficiency, and troubleshooting a wide range of hardware and software issues under time constraints. Effectively managing these challenges requires strong communication skills, patience, and the ability to prioritize tasks based on urgency. Building a solid knowledge base, documenting solutions, and collaborating closely with other IT team members can also help streamline support and improve resolution times.

What is the difference between It Helpdesk Associate vs IT Support Technician?

AspectIt Helpdesk AssociateIT Support Technician
CertificationsCompTIA A+, Network+CompTIA A+, Network+
Work EnvironmentHelpdesk, call center, on-site supportOn-site, remote, or field support
ResponsibilitiesResponding to user issues, troubleshooting basic hardware/softwareDiagnosing and resolving hardware/software problems, more technical tasks
Industry UsageCommon in corporate and SMBsCommon in corporate, enterprise, and technical support roles

The main difference between an It Helpdesk Associate and an IT Support Technician lies in the scope of responsibilities. Helpdesk associates typically handle initial user support and basic troubleshooting, while IT support technicians perform more advanced technical tasks and diagnostics. Both roles often require similar certifications and work in similar environments, but technicians usually have a broader technical skill set.

What are the most commonly searched types of It Helpdesk jobs in Washington?

The most popular types of It Helpdesk jobs in Washington are:

What are popular job titles related to It Helpdesk Associate jobs in Washington?

For It Helpdesk Associate jobs in Washington, the most frequently searched job titles are:

What job categories do people searching It Helpdesk Associate jobs in Washington look for?

The top searched job categories for It Helpdesk Associate jobs in Washington are:

What cities in Washington are hiring for It Helpdesk Associate jobs?

Cities in Washington with the most It Helpdesk Associate job openings:

It Helpdesk Associate jobs near you
Infographic showing various It Helpdesk Associate job openings in Washington as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution.

IT Associate

AEG

Tysons, VA • On-site

$25 - $30/hr

Part-time

Posted 16 days ago

Key responsibilities

  • Provide first-level technical support to venue staff, event teams, and clients.

  • Troubleshoot computers, networking equipment, digital signage, audiovisual systems, and other IT equipment used during events.

  • Assist with setup, monitoring, troubleshooting, and maintenance of technology used throughout the venue.

Job description

In order to be considered for this role, after clicking "Apply Now" above and being redirected, you must fully complete the application process on the follow-up screen.
Position Overview
Capital One Hall is seeking a dependable and customer-focused Part-Time IT Associate to support the venue's day-to-day technology operations. This position is ideal for someone with a strong interest in IT who enjoys working in a fast-paced event environment and providing hands-on technical support.
The IT Associate will assist with maintaining and troubleshooting computers, networking equipment, digital signage, event technology, audiovisual systems, and other technology used throughout the venue. Because Capital One Hall operates around performances, private events, and corporate functions, this position will occasionally require evening, weekend, and event-based availability.
Key Responsibilities
  • Provide first-level technical support to venue staff, event teams, and clients.
  • Troubleshoot computers, printers, phones, network connectivity, Wi-Fi, and other IT equipment.
  • Assist with setup, monitoring, and troubleshooting of technology used during events.
  • Support digital signage, lobby displays, LED banners, and other venue technology.
  • Assist with maintaining IT equipment, inventory, cables, peripherals, and other technology assets.
  • Perform basic user account, workstation, and software support.
  • Assist with network troubleshooting and escalate more complex network issues to the IT Manager.
  • Support event-related technology requests and provide on-site assistance when needed.
  • Help monitor technology systems throughout the building and report issues promptly.
  • Assist with equipment installations, replacements, updates, and preventative maintenance.
  • Document technical issues, solutions, and equipment changes.
  • Assist with IT projects and other technology-related tasks as assigned.
  • Maintain a professional and service-oriented attitude when working with employees, clients, vendors, and guests.

Qualifications
  • High school diploma or equivalent required; IT-related education or experience preferred.
  • Basic understanding of Windows computers, networking, Wi-Fi, printers, and common business applications.
  • Strong troubleshooting and problem-solving skills.
  • Comfortable working independently and knowing when to escalate an issue.
  • Strong communication and customer-service skills.
  • Ability to work in a busy event environment and prioritize multiple requests.
  • Ability to lift and move IT equipment and work in various areas of the venue.
  • Previous help desk, desktop support, event technology, or hospitality technology experience is a plus.
  • CompTIA A+, Network+, or similar certifications are a plus but not required.

Schedule
This is a part-time position with a flexible, event-driven schedule. Hours may vary based on venue operations and event schedules. Availability for evenings, weekends, and occasional holidays may be required.
Ideal Candidate
The ideal candidate is someone who enjoys technology but also enjoys working with people. They should be comfortable troubleshooting problems on the fly, working in a live event environment, and taking ownership of issues from start to finish.
This is a great opportunity for a college student, recent IT graduate, aspiring IT professional, or someone looking to gain hands-on experience in a professional venue environment.
Compensation
Hourly Rate: $25-$30/hour, based on experience and qualifications.
Equal Opportunity
Capital One Hall is committed to providing an inclusive workplace and equal employment opportunities to all qualified applicants.
AEG logo

About AEG

Sourced by ZipRecruiter

Industry

Recruiting and staffing services

Company size

51 - 200 Employees

Headquarters location

Saint Louis, MO, US

Year founded

1992

View All AEG Jobs

Apply