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It Helpdesk Associate Jobs in Seattle, WA (NOW HIRING)

Associate degree in Technical or Business discipline preferred, at least two years of experience in ... Requires sufficient knowledge of IT operations, responsibilities, work flow process and procedures ...

Associate's or Bachelor's degree in Information Technology, Computer Science, or a related field preferred; equivalent experience considered. * 2-4 years of experience in IT, helpdesk, or a related ...

The IT Help Desk Support is responsible for handling various technology issues related to a transit ... This includes, but not limited to, desktop and server repair, network maintenance, helpdesk tickets ...

IT Help Desk Support

Kent, WA ยท On-site

$37.80 - $40.95/hr

... helpdesk tickets, disaster recovery and other projects as assigned. * Support of analog, Digital ... Managing complex IT projects, IT employees and outside vendors. * Developing strategic operations ...

IT Services Technician (Bellevue)

Seattle, WA ยท On-site

$68K - $102K/yr

Associate's or Bachelor's degree in Information Technology, Computer Science, or a related field preferred; equivalent experience considered. * 2-4 years of experience in IT, helpdesk, or a related ...

Associate's or Bachelor's degree in Information Technology, Computer Science, or a related field preferred; equivalent experience considered. * 2-4 years of experience in IT, helpdesk, or a related ...

IT Help Desk

Fife, WA ยท On-site

Client Support Associate ๐Ÿ“ Location: Fife, WA (Onsite) ๐Ÿ’ฒ Pay Rate: $28 - $30/hr on W2 ๐Ÿ“… Duration: 3+ Months Job Summary We are seeking an experienced IT Specialist to provide frontline ...

IT Help Desk

Fife, WA ยท On-site

$28 - $30/hr

Client Support Associate ๐Ÿ“ Location: Fife, WA (Onsite) ๐Ÿ’ฒ Pay Rate: $28 - $30/hr on W2 ๐Ÿ“… Duration: 3+ Months Job Summary We are seeking an experienced IT Specialist to provide frontline ...

The IT Help Desk Support is responsible for handling various technology issues related to a transit ... This includes, but not limited to, desktop and server repair, network maintenance, helpdesk tickets ...

The IT Help Desk Support is responsible for handling various technology issues related to a transit ... This includes, but not limited to, desktop and server repair, network maintenance, helpdesk tickets ...

The IT Help Desk Support is responsible for handling various technology issues related to a transit ... This includes, but not limited to, desktop and server repair, network maintenance, helpdesk tickets ...

IT Support Specialist

Seattle, WA ยท On-site

$81K - $90K/yr

We are seeking an IT Support Specialist to build the foundation of our IT Help Desk. You will be leading support for an engineering and manufacturing company, creating processes when none exist, and ...

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It Helpdesk Associate information

See Seattle, WA salary details

$16

$24

$37

How much do it helpdesk associate jobs pay per hour?

As of Aug 10, 2026, the average hourly pay for it helpdesk associate in Seattle, WA is $24.43, according to ZipRecruiter salary data. Most workers in this role earn between $20.24 and $27.36 per hour, depending on experience, location, and employer.

What challenges does an IT Helpdesk Associate face when supporting end-users, and how can they manage them?

IT Helpdesk Associates often encounter challenges such as handling high volumes of support requests, addressing users with varying levels of technical proficiency, and troubleshooting a wide range of hardware and software issues under time constraints. Effectively managing these challenges requires strong communication skills, patience, and the ability to prioritize tasks based on urgency. Building a solid knowledge base, documenting solutions, and collaborating closely with other IT team members can also help streamline support and improve resolution times.

What is an IT Helpdesk Associate?

IT Helpdesk Associates are professionals who provide technical support and assistance to users experiencing hardware, software, or network issues. They act as the first point of contact for troubleshooting problems, answering questions, and resolving technical concerns either remotely or in person. Their responsibilities often include installing and configuring computer systems, diagnosing faults, and guiding users through step-by-step solutions. IT Helpdesk Associates play a crucial role in maintaining the smooth operation of an organization's IT infrastructure and ensuring user satisfaction.

What skills and qualifications are needed to be an IT Helpdesk Associate?

To thrive as an IT Helpdesk Associate, you need strong troubleshooting skills, foundational IT knowledge, and often a relevant degree or CompTIA A+ certification. Familiarity with ticketing systems, remote desktop tools, and operating systems like Windows and macOS is typically required. Excellent communication, patience, and problem-solving abilities help you effectively assist users and manage stressful situations. These skills and qualities are crucial for quickly resolving technical issues, ensuring user satisfaction, and maintaining smooth IT operations.

What is the difference between It Helpdesk Associate vs IT Support Technician?

AspectIt Helpdesk AssociateIT Support Technician
CertificationsCompTIA A+, Network+CompTIA A+, Network+
Work EnvironmentHelpdesk, call center, on-site supportOn-site, remote, or field support
ResponsibilitiesResponding to user issues, troubleshooting basic hardware/softwareDiagnosing and resolving hardware/software problems, more technical tasks
Industry UsageCommon in corporate and SMBsCommon in corporate, enterprise, and technical support roles

The main difference between an It Helpdesk Associate and an IT Support Technician lies in the scope of responsibilities. Helpdesk associates typically handle initial user support and basic troubleshooting, while IT support technicians perform more advanced technical tasks and diagnostics. Both roles often require similar certifications and work in similar environments, but technicians usually have a broader technical skill set.

What are the most commonly searched types of It Helpdesk jobs in Seattle, WA? The most popular types of It Helpdesk jobs in Seattle, WA are:
What are popular job titles related to It Helpdesk Associate jobs in Seattle, WA? For It Helpdesk Associate jobs in Seattle, WA, the most frequently searched job titles are:
What job categories do people searching It Helpdesk Associate jobs in Seattle, WA look for? The top searched job categories for It Helpdesk Associate jobs in Seattle, WA are:
What cities near Seattle, WA are hiring for It Helpdesk Associate jobs? Cities near Seattle, WA with the most It Helpdesk Associate job openings:
Infographic showing various It Helpdesk Associate job openings in Seattle, WA as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $50,811 per year, or $24.4 per hour.

IT Helpdesk Technician

US Tech Solutions

Seattle, WA โ€ข On-site

Contractor

Re-posted 6 days ago


Job description

Job Description

Hiring Helpdesk technicians who can speak Spanish for one of the largest insurance company based out of Seattle, WA.

Strong customer service skills. Technical aptitude with strong PC literacy skills. Proficiency with Windows Operating Systems. Basic knowledge of a LAN/WAN environment. Strong problem solving skills and decision making ability. Strong enthusiasm and desire to learn. Work well in a team environment. Strong written and verbal communication skills. Ability to learn and apply technical information in a fast-paced, demanding work environment. Effective listening skills. Ability to follow policies and procedures; attention to detail. Self-motivation and organization. Associate degree in Technical or Business discipline preferred, at least two years of experience in IT or related field, or an equivalent combination of education and work experience. Requires sufficient knowledge of IT operations, responsibilities, work flow process and procedures to resolve most inquiries independently. Good analytical and communication skills, sound judgment, and the ability to work effectively with client and other staff.

Additional Information

All your information will be kept confidential according to EEO guidelines.


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About US Tech Solutions

Sourced by ZipRecruiter

US Tech Solutions is a global staff augmentation firm providing a wide range of talent on-demand and total workforce solutions.

Industry

It services

Company size

1,001 - 5,000 Employees

Headquarters location

Jersey City, NJ, US

Year founded

2000

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