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It Helpdesk Associate Jobs in Oregon (NOW HIRING)

Community Counseling Solutions

IT Technician

Pendleton, OR · On-site

$25.19 - $44.66/hr

Helpdesk support by responding to technical questions of staff. Responds via telephone calls, email ... Requirements: QUALIFICATIONS Education and/or Experience * Tech I - An associate degree in a ...

New

Community Counseling Solutions

IT Technician

Pendleton, OR

$25.19 - $44.66/hr

Helpdesk support by responding to technical questions of staff. Responds via telephone calls, email ... Requirements QUALIFICATIONS Education and/or Experience Tech I - An associate degree in a technical ...

Community Counseling Solutions

IT Technician

Pendleton, OR · On-site

$25.19 - $44.66/hr

... help us continue our vision! CCS has a benefit package including, but not limited to: * Health ... Requirements QUALIFICATIONS Education and/or Experience • Tech I - An associate degree in a ...

Knife River Corporation

IT SPECIALIST

Tangent, OR · On-site

... help provide efficient support - Assist with documentation of systems, end user procedures and ... associate degree - One to two years of related IT experience or an equivalent combination of ...

Panthalassa

IT Engineer

Portland, OR · On-site

About the Job We're looking for an IT Engineer to join our growing IT team. This is a hands-on ... Help implement our zero trust roadmap and translate policy into enforceable technical controls On ...

Panthalassa

IT Engineer

Portland, OR · On-site

About the Job We're looking for an IT Engineer to join our growing IT team. This is a hands-on ... Help implement our zero trust roadmap and translate policy into enforceable technical controls On ...

Panthalassa

OR

About the Job We're looking for an IT Engineer to join our growing IT team. This is a hands-on ... Help implement our zero trust roadmap and translate policy into enforceable technical controls On ...

Panthalassa

IT Engineer

Portland, OR

About the Job We're looking for an IT Engineer to join our growing IT team. This is a hands-on ... Help implement our zero trust roadmap and translate policy into enforceable technical controls On ...

HDR

IT Support Specialist

Portland, OR

Read further to learn how you could help make great things possible not only in your community, but ... Associate's degree in Computer Science/MIS-related area or equivalent work experience Required ...

New

DMI

$77K - $85K/yr

This is not a Tier 1 help desk role - you will design, implement, and maintain technical controls ... Bachelor's degree in Information Technology, Cybersecurity, or a related field preferred

HDR

IT Support Specialist

Portland, OR · On-site

Read further to learn how you could help make great things possible not only in your community, but ... Associate's degree in Computer Science/MIS-related area or equivalent work experience ...

Trillium Family Services

IT Technician

Portland, OR · On-site

$25 - $27/hr

Join the Trillium Family Services Team At Trillium Family Services, we are dedicated to helping ... Associate degree in Management Information Systems, Computer Information Systems, or a related ...

Trillium Family Services

IT Technician

Corvallis, OR · On-site

$25 - $27/hr

Join the Trillium Family Services Team At Trillium Family Services, we are dedicated to helping ... Associate degree in Management Information Systems, Computer Information Systems, or a related ...

Corvel

IT Manager

Portland, OR · Remote

$70K - $116K/yr

The Help Desk Manager is a strategic and hands-on leader responsible for guiding the National Help ... Experience supporting enterprise IT systems, including Microsoft environments. * Track record of ...

Corvel

IT Manager

Portland, OR · On-site

$70K - $116K/yr

The Help Desk Manager is a strategic and hands-on leader responsible for guiding the National Help ... Experience supporting enterprise IT systems, including Microsoft environments. * Track record of ...

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It Helpdesk Associate information

What challenges does an IT Helpdesk Associate face when supporting end-users, and how can they manage them?

IT Helpdesk Associates often encounter challenges such as handling high volumes of support requests, addressing users with varying levels of technical proficiency, and troubleshooting a wide range of hardware and software issues under time constraints. Effectively managing these challenges requires strong communication skills, patience, and the ability to prioritize tasks based on urgency. Building a solid knowledge base, documenting solutions, and collaborating closely with other IT team members can also help streamline support and improve resolution times.

What is an IT Helpdesk Associate?

IT Helpdesk Associates are professionals who provide technical support and assistance to users experiencing hardware, software, or network issues. They act as the first point of contact for troubleshooting problems, answering questions, and resolving technical concerns either remotely or in person. Their responsibilities often include installing and configuring computer systems, diagnosing faults, and guiding users through step-by-step solutions. IT Helpdesk Associates play a crucial role in maintaining the smooth operation of an organization's IT infrastructure and ensuring user satisfaction.

What skills and qualifications are needed to be an IT Helpdesk Associate?

To thrive as an IT Helpdesk Associate, you need strong troubleshooting skills, foundational IT knowledge, and often a relevant degree or CompTIA A+ certification. Familiarity with ticketing systems, remote desktop tools, and operating systems like Windows and macOS is typically required. Excellent communication, patience, and problem-solving abilities help you effectively assist users and manage stressful situations. These skills and qualities are crucial for quickly resolving technical issues, ensuring user satisfaction, and maintaining smooth IT operations.

What is the difference between It Helpdesk Associate vs IT Support Technician?

AspectIt Helpdesk AssociateIT Support Technician
CertificationsCompTIA A+, Network+CompTIA A+, Network+
Work EnvironmentHelpdesk, call center, on-site supportOn-site, remote, or field support
ResponsibilitiesResponding to user issues, troubleshooting basic hardware/softwareDiagnosing and resolving hardware/software problems, more technical tasks
Industry UsageCommon in corporate and SMBsCommon in corporate, enterprise, and technical support roles

The main difference between an It Helpdesk Associate and an IT Support Technician lies in the scope of responsibilities. Helpdesk associates typically handle initial user support and basic troubleshooting, while IT support technicians perform more advanced technical tasks and diagnostics. Both roles often require similar certifications and work in similar environments, but technicians usually have a broader technical skill set.

What are the most commonly searched types of It Helpdesk jobs in Oregon? The most popular types of It Helpdesk jobs in Oregon are:
What are popular job titles related to It Helpdesk Associate jobs in Oregon? For It Helpdesk Associate jobs in Oregon, the most frequently searched job titles are:
What job categories do people searching It Helpdesk Associate jobs in Oregon look for? The top searched job categories for It Helpdesk Associate jobs in Oregon are:
It Helpdesk Associate jobs near you
Infographic showing various It Helpdesk Associate job openings in Oregon as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution.

Information Technology - IT Technician

Three Rivers Casino Resort

Coos Bay, OR • On-site

$23.76/hr

Full-time

Posted 16 days ago

Job description

Strating Wage: $23.76 hour
Provides first contact support; dispatches, monitors and communicates status of IT request.
ESSENTIAL FUNCTIONS AND RESPONSIBILITIES
  • Records, researches and patches level 1 and 2 support ensuring closure and documentation of request.
  • Installs desktop applications and updates as required.
  • Responds to questions concerning access to various software programs and other network resources.
  • Receives, prioritizes and responds to service calls for incident resolution and documentation.
  • Provides training to users as necessary.
  • Monitors and elevates overdue service tickets.
  • Recognizes and suggests areas for IT support staff improvements.
  • Communicates to management high impact incidents, problems and requests
  • Analyzes and trends incident requests.
  • Meets or exceeds departmental metrics as established over time.
  • Quickly restores services within the first level of support through diagnosis and application of known remedies and determination of the appropriate course of action.
  • Other duties as directed by management.

WORK ENVIRONMENT
While performing the duties of this job, Team Members may be exposed to secondhand tobacco smoke, including regular exposure for those working on the casino floor. The noise level in the work environment is usually moderate and can occasionally reach a high level for short periods of time.
EXPERIENCE, EDUCATION AND ELIGIBILITY
  • Minimum age requirement for this position is 21 years old.
  • Must have a minimum 2 years' experience in information technology field required.
  • High School diploma or equivalent preferred.
  • Must have A+ certification.
  • Must have valid driver's license and adequate transportation for travel between casino locations.
  • Ability to type 40 WPM.
  • Prefer 1 year of experience working on IGT Advantage software.
  • Prefer 1 year of experience working on Micros and Micros Fidelio software.
  • Prefer a background in Microsoft technologies including Office Suite (Word, Excel, Outlook, and PowerPoint).
  • Ability to define problems/incidents, collect data, establish facts and draw valid conclusions.
  • Strong attention to detail.
  • Demonstrate fundamental understanding of ITIL processes.
  • Strong written/oral communication and interpersonal skills.
  • Network+ certification highly encouraged.
  • Strong knowledge of networking devices (Switches, routers, firewalls).
  • Strong knowledge of peripheral devices (printers, copiers, FAX).
  • Strong knowledge of data communication protocols and diagnostic tools (TCP/IP, telnet, Ping, Trace route, NSLookup).
  • Basic knowledge and/or experience with telecom technologies (cell phones, desk phones)
  • Knowledge of client connectivity and remote access tools.
  • Knowledge of EIA/TIA communication standards.
  • Ability to communicate clearly and effectively in English, verbally, in writing or by other acceptable means.
  • Comply with pre-employment, random and reasonable suspicion alcohol and drug testing.
  • Receive and maintain a valid gaming license from the CTCLUSI Tribal Gaming Commission.
  • Availability to work all shifts including weekends and holidays based on the needs of the department and for special casino events.

PHYSICAL REQUIREMENTS
  • Must be able to sit, stand and/or walk for up to 8 hours.
  • Must be able to carry, reach, twist, bend and squat frequently.
  • Must regularly lift and /or move up to 10 pounds and occasionally lift and/or move up to 60 pounds with assistance as needed.

SERVICE COMMITMENTS - Exceptional Guest Service is key to the success of Three Rivers Casino Resort and each of our Team Members. We live our Service Commitments in all interactions with every guest and Team Member, starting with #1 "Be Kind. Always." Your commitment will help us meet our Purpose.
EVERY DAY, WE DELIVER UNCOMMONLY KIND EXPERIENCES THAT CONNECT PEOPLE TO THE COAST.

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