It Helpdesk Associate Jobs in Iowa (NOW HIRING)

KCCI Television, the CBS affiliate in Des Moines, Iowa, is seeking a strategic and experienced IT Manager to lead our station's technology infrastructure and operations. This leadership role is focused on high-level infrastructure management, strategic planning, and team development. You will oversee the station's critical IT systems, ensuring the reliability and security required for a 24/7 broadcast environment.  In this role, you will move beyond day-to-day helpdesk tasks to focus on the "big picture" of enterprise technology. You will mentor and coach the Broadcast IT Specialist, who handles Level 1 support and desktop deployment, while you manage complex systems and coordinate with corporate IT teams for specialized services. This is a unique opportunity to blend enterprise IT management with the fast-paced, dynamic world of broadcast media.

Key Responsibilities

Leadership & Team Development:

• Provide strong leadership, mentorship, and coaching to the Broadcast IT Specialist, fostering their professional growth and technical development.

• Manage the IT department's workflow, ensuring efficient handling of user requests while prioritizing critical infrastructure projects.

• Serve as the primary liaison between station engineering, news operations, and corporate IT leadership.

Infrastructure & Systems Management:

• Manage and maintain hyperconverged infrastructure (HCI) and enterprise virtualization platforms to ensure high availability for mission-critical applications.

• Oversee network topology, including switching, connectivity, segmentation, VLAN configuration, and IP management.

• Administer enterprise storage systems and backup solutions, ensuring data integrity and disaster recovery readiness.

• Manage Windows Server environments, including patch management and endpoint management strategies.

Security & Access Management:

• Oversee station security compliance, including the deployment and monitoring of endpoint protection systems.

• Manage directory services and identity access management, ensuring proper permissions and Multi-Factor Authentication (MFA) protocols are followed.

• Maintain secure remote access solutions, including VPN configuration and support.

Broadcast & Production Systems:

• Support specialized broadcast technology, including newsroom computer systems, media asset management, and production automation workflows.

• Manage file transfer agents and workflows for high-volume media delivery.

• Support streaming and OTT (Over-The-Top) delivery platforms and digital content distribution efforts.

IT Service Management & Coordination:

• Utilize ITSM platforms to manage incidents and service requests, ensuring proper documentation and tracking.

• Coordinate with corporate IT teams for Level 2/Level 3 support issues, VoIP administration, and video conferencing services (these are not directly administered by the IT Manager).

• Oversee IT Asset Management (ITAM), including inventory tracking, lifecycle management, and replenishment planning.

Strategic Planning & Projects:

• Lead IT capital planning and project management for station technology upgrades.

• Ensure compliance with corporate standards, policies, and software licensing requirements.

• Collaborate with the Engineering team to integrate IT solutions into broadcast engineering workflows.

Qualifications

Required:

• Bachelor's degree in computer science, Information Technology, or a related field, or equivalent combination of training and military/industry experience.

• Proven experience in IT infrastructure management, including virtualization, networking, and server administration.

• Demonstrated leadership experience with a focus on mentoring and developing technical staff.

• Strong understanding of network architecture (TCP/IP, subnets, VLANs, switching).

• Experience with enterprise directory services and security protocols.

• Excellent project management, analytical, and problem-solving skills.

• Ability to work under pressure in a deadline-driven environment.

• Strong communication skills with the ability to translate technical concepts to non-technical stakeholders.

Preferred:

• Experience working in a broadcast television or media production environment.

• Certifications in virtualization platforms, networking (e.g., Cisco), or Microsoft technologies.

• Familiarity with broadcast-specific systems (Newsroom Computer Systems, Automation, etc.).

Value in Action

At Hearst Television we tell stories every day. Stories about people of all backgrounds, perspectives, and identities. That's why, behind the scenes, we believe in being an organization that fosters collaboration and open communication, ensuring that the content we create is authentic, accurate, and connected to the communities we serve.

Benefits

Hearst's benefit programs are modern, flexible and designed to focus on you. As a Hearst employee, you and your spouse or partner or dependents would have access to the following benefits.

• Medical | Dental | Vision

• 401(k) matching

• Emotional Wellness Support

• Paid Time Off

• Paid Parental Leave

• LGBTQ+ Health Services

• Additional benefits to meet your and your family's needs