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It Helpdesk Associate Jobs in Iowa (NOW HIRING)

IT Auditor

Des Moines, IA

$102K - $121K/yr

This enables us to effectively serve the needs of our members and help them succeed. This senior ... Experience in IT audit, cybersecurity audit, integrated audit and SOX IT audits preferred

IT Support Technician

Marengo, IA · On-site

$60K - $63K/yr

... while helping maintain system security and user access standards. This is a visible, customer ... Associate's degree in Information Technology, Computer Science, or related field (or equivalent ...

... Associate degree in Computer Information Technology (or related field) OR equivalent practical experience 4+ years of hands-on IT support/administration (industrial or manufacturing setting preferred ...

IA · On-site

... Associate degree in Computer Information Technology (or related field) OR equivalent practical experience • 4+ years of hands-on IT support/administration (industrial or manufacturing setting ...

Information Technology Professional (IT/CTN/IS) Category / Component: Enlisted • Both Overview ... and help protect Navy networks and critical systems; as an Intelligence Specialist, collect and ...

Showing results 21-40

It Helpdesk Associate information

What challenges does an IT Helpdesk Associate face when supporting end-users, and how can they manage them?

IT Helpdesk Associates often encounter challenges such as handling high volumes of support requests, addressing users with varying levels of technical proficiency, and troubleshooting a wide range of hardware and software issues under time constraints. Effectively managing these challenges requires strong communication skills, patience, and the ability to prioritize tasks based on urgency. Building a solid knowledge base, documenting solutions, and collaborating closely with other IT team members can also help streamline support and improve resolution times.

What is an IT Helpdesk Associate?

IT Helpdesk Associates are professionals who provide technical support and assistance to users experiencing hardware, software, or network issues. They act as the first point of contact for troubleshooting problems, answering questions, and resolving technical concerns either remotely or in person. Their responsibilities often include installing and configuring computer systems, diagnosing faults, and guiding users through step-by-step solutions. IT Helpdesk Associates play a crucial role in maintaining the smooth operation of an organization's IT infrastructure and ensuring user satisfaction.

What skills and qualifications are needed to be an IT Helpdesk Associate?

To thrive as an IT Helpdesk Associate, you need strong troubleshooting skills, foundational IT knowledge, and often a relevant degree or CompTIA A+ certification. Familiarity with ticketing systems, remote desktop tools, and operating systems like Windows and macOS is typically required. Excellent communication, patience, and problem-solving abilities help you effectively assist users and manage stressful situations. These skills and qualities are crucial for quickly resolving technical issues, ensuring user satisfaction, and maintaining smooth IT operations.

What is the difference between It Helpdesk Associate vs IT Support Technician?

AspectIt Helpdesk AssociateIT Support Technician
CertificationsCompTIA A+, Network+CompTIA A+, Network+
Work EnvironmentHelpdesk, call center, on-site supportOn-site, remote, or field support
ResponsibilitiesResponding to user issues, troubleshooting basic hardware/softwareDiagnosing and resolving hardware/software problems, more technical tasks
Industry UsageCommon in corporate and SMBsCommon in corporate, enterprise, and technical support roles

The main difference between an It Helpdesk Associate and an IT Support Technician lies in the scope of responsibilities. Helpdesk associates typically handle initial user support and basic troubleshooting, while IT support technicians perform more advanced technical tasks and diagnostics. Both roles often require similar certifications and work in similar environments, but technicians usually have a broader technical skill set.

What are the most commonly searched types of It Helpdesk jobs in Iowa?

The most popular types of It Helpdesk jobs in Iowa are:

What are popular job titles related to It Helpdesk Associate jobs in Iowa?

For It Helpdesk Associate jobs in Iowa, the most frequently searched job titles are:

What job categories do people searching It Helpdesk Associate jobs in Iowa look for?

The top searched job categories for It Helpdesk Associate jobs in Iowa are:

What cities in Iowa are hiring for It Helpdesk Associate jobs?

Cities in Iowa with the most It Helpdesk Associate job openings:

Infographic showing various It Helpdesk Associate job openings in Iowa as of August 2026, with employment types broken down into 1% As Needed, 71% Full Time, 25% Part Time, 1% Temporary, and 2% Contract. Highlights an 97% Physical, 1% Hybrid, and 2% Remote job distribution.

$102K - $121K/yr

Full-time

Retirement, PTO

Posted 16 days ago


Job description

At FHLB Des Moines, we work each day to develop an inclusive culture that supports and leverages the complexity of a diverse workforce. This enables us to effectively serve the needs of our members and help them succeed.

This senior-level role performs reviews that examine and evaluate the adequacy and effectiveness of the Bank's risk management, internal control, and governance processes for all Bank information systems operations. The analyses, recommendations and information resulting from these reviews are reported to the Audit Committee of the Board of Directors and management to assist them in the effective discharge of their responsibilities. The incumbent executes their responsibilities by reviewing Bank processes for organizational risk and related controls. The incumbent also looks for opportunities to facilitate efficient and effective accomplishment of key IT business objectives.

Accountabilities:

Responsibilities

  • Conduct assigned audit engagements successfully from beginning to end
  • Develop and execute audit programs in accordance with the International Standards for the Professional Practice of Internal Auditing and Bank/department policies and procedures
  • Develop and execute audit programs covering information processing systems to evaluate the adequacy of controls; compliance with applicable laws and regulations; cost effective acquisition, management, and utilization of resources
  • Develop and execute audit programs to assess the design and/or development of system development projects and ensure the ability of the proposed system to effectively manage the environment for which it is intended, and propose recommendations, as necessary
  • Prepare accurate audit work papers in a timely manner that use sufficient evidential matter to document and support the results of audit tests performed
  • Summarize and communicate audit results to Chief Audit Executive, Internal Audit VP/Director and Bank management in a timely manner
  • Assist in coordinating the audit efforts of the Bank's independent public accountants in their examination of data processing functions, and developing audit software and other data processing related projects to facilitate efficient, effective audit operations
  • Assist in the performance of financial/operational audits and annual testing, as needed
  • Manage departmental internal controls and regulatory issues
  • Other duties and/or projects may be assigned

Qualifications:

  • Bachelor's degree required (computer science or other business subjects preferred)
  • 5+ years IT audit or information technology business experience
  • CISA, CISSP, CPA and/or CIA designations preferred; if person has not achieved certification, candidate is expected to work towards obtaining it
  • Experience in IT audit, cybersecurity audit, integrated audit and SOX IT audits preferred
  • Experience in data analytics, scripting, and coding preferred
  • Strong knowledge of IT operations, operating systems and applications
  • Strong knowledge of control principles/frameworks (COBIT, COSO, ITIL)
  • Business and finance operations and/or audit experience a plus
  • Experience with a "Big4" audit firm a plus
  • Critical thinker with the ability to navigate complex areas
  • Strong personal computer skills, including use of spreadsheets, databases and word processing software
  • Excellent oral and written communication skills;ability to explain complex technical concepts to non-technical audiences
  • Ability to work independently with little supervision
  • Ability to complete projects within established time and resource parameters

Compensation Range:

Annual Salary: $102,209.00 - $121,373.00

This salary range represents the Bank's good faith and reasonable estimate of possible compensation at the time of hire. Offer to be determined by selected applicant's education, experience, knowledge, skills & abilities, as well as internal equity and alignment with market data.This role is also eligible to participate in the Bank's annual incentive plan.
As part of our competitive Total Rewards package, the Bank offers 11 paid holidays, 5 weeks of PTO and a work culture that values work/life balance. Most roles are eligible for our hybrid work schedule. We match 100% of the first 6% you contribute to your 401(k) and provide an additional 4% non-discretionary contribution to your 401(k) at the end of year. More information on our Total Rewards program can be found here.

At FHLB Des Moines, we work to create an inclusive culture. This enables us to effectively serve the needs of our members and help them succeed. FHLB Des Moines is proud to be an Equal Opportunity Employer. We prohibit discrimination on the basis of race, color, religion, sex (including pregnancy, sexual orientation or gender identity), national origin, age, disability, veteran status, genetic information (including family medical history), status as a parent or any other characteristic protected by federal, state or local law.