ZipRecruiter

Log In

1

It Help Desk Jobs in Rialto, CA (NOW HIRING)

Apex Systems

IT Services Manager

Anaheim, CA · On-site

$99K - $122K/yr

Job#: 3038251 IT Services Manager Location: Anaheim, California (Partial Remote) Role Overview An ... HDI - Help Desk Institute Certifications * Experience managing service desk practices for onsite ...

WINONICS

IT Support Specialist

Brea, CA · On-site

$23 - $25/hr

High school diploma or GED. * 1-3 years of IT support, help desk, internship, or related technical experience. * Working knowledge of Windows 10/11 and Microsoft 365. * Basic knowledge of networking ...

WINONICS

IT Support Specialist

Brea, CA · On-site

$23 - $25/hr

QualificationsRequiredHigh school diploma or GED.1-3 years of IT support, help desk, internship, or related technical experience.Working knowledge of Windows 10/11 and Microsoft 365.Basic knowledge ...

Apex Systems

IT Service Center

Rancho Cucamonga, CA · On-site

Job#: 3044774 IT Service Center Location: Rancho Cucamonga, California (Remote) Role Overview We ... This role is responsible for providing Tier 1 technical support in a remote help desk environment.

ES Management Group Inc.

IT Director

Ontario, CA · On-site

Monitor and respond quickly and effectively to requests received through the IT helpdesk * Respond to customer queries by phone and email * Create step-by-step training material with screenshots for ...

ES Management Group Inc.

IT Director

Ontario, CA · On-site

Monitor and respond quickly and effectively to requests received through the IT helpdesk * Respond to customer queries by phone and email * Create step-by-step training material with screenshots for ...

Onsite Computing

Level 0 Help Desk Technician

Corona, CA · On-site

$20.75 - $28/hr

This internship offers a fantastic opportunity to gain hands-on experience in the IT field, working ... Help set up and configure new hardware and software for clients. * Provide support for network ...

previous pagenext page

Showing results 21-40

All JobsIt Help Desk JobsIt Help Desk Jobs in Rialto, CA

It Help Desk information

See Rialto, CA salary details

$12

$23

$33

How much do it help desk jobs pay per hour?

As of Aug 20, 2026, the average hourly pay for it help desk in Rialto, CA is $23.21, according to ZipRecruiter salary data. Most workers in this role earn between $19.28 and $26.01 per hour, depending on experience, location, and employer.

What is an IT Help Desk professional?

IT Help Desk professionals are technical support specialists who assist users with computer, software, and network issues. They are often the first point of contact for employees or customers experiencing technical problems, providing troubleshooting, guidance, and solutions either remotely or in person. Their responsibilities include resolving hardware and software issues, answering technical questions, and escalating complex problems to higher-level IT staff when necessary. IT Help Desk workers play a crucial role in maintaining productivity by ensuring that technology runs smoothly and efficiently.

What are the key skills and qualifications needed to thrive as an IT Help Desk professional?

To excel as an IT Help Desk professional, you need strong troubleshooting abilities, foundational knowledge of computer hardware and software, and typically a degree or certification such as CompTIA A+ or Microsoft Certified Professional. Familiarity with ticketing systems, remote support tools, and common operating systems is essential. Excellent communication, patience, and problem-solving skills help build trust and efficiently resolve user issues. These competencies ensure quick and effective technical support, minimizing downtime and enhancing user satisfaction.

What are some common challenges faced by IT Help Desk professionals, and how can they be managed effectively?

IT Help Desk professionals often encounter challenges such as handling high volumes of support tickets, dealing with frustrated users, and staying updated with rapidly changing technologies. Managing these challenges involves effective time management, strong communication skills, and ongoing technical training. Many teams use ticketing systems to prioritize requests and regular team meetings to share solutions, which can help reduce stress and improve overall efficiency. Building rapport with users and fostering a collaborative team environment also play a key role in successfully navigating daily obstacles.

What is the difference between It Help Desk vs Technical Support Specialist?

AspectIT Help DeskTechnical Support Specialist
CertificationsCompTIA A+, Network+CompTIA A+, Network+
Work EnvironmentHelp desk, call centers, remote supportOn-site, remote, or hybrid support roles
Industry UsageIT service providers, corporate IT departmentsHardware/software vendors, IT service companies
Job FocusTroubleshooting, user support, ticket managementTechnical issue resolution, product support, troubleshooting

Both roles involve troubleshooting and supporting users, often requiring similar certifications. The IT Help Desk typically handles a broader range of user issues via help desk systems, while Technical Support Specialists may focus more on specific products or technical problems, often with more in-depth technical knowledge.

Is help desk a good entry-level IT job?

Help desk positions are common entry-level IT jobs that involve troubleshooting technical issues, providing user support, and using tools like ticketing systems. They offer valuable experience in customer service, technical skills, and understanding IT environments, making them a good starting point for a career in IT.

What does an IT Help Desk do?

An IT Help Desk provides technical support to users by troubleshooting hardware, software, and network issues. They assist with system setup, maintenance, and user account management, often using ticketing systems and remote access tools. Strong communication skills and knowledge of operating systems and common software are essential for this role.

What are the most commonly searched types of It Help Desk jobs in Rialto, CA?

The most popular types of It Help Desk jobs in Rialto, CA are:

What job categories do people searching It Help Desk jobs in Rialto, CA look for?

The top searched job categories for It Help Desk jobs in Rialto, CA are:

What cities near Rialto, CA are hiring for It Help Desk jobs?

Cities near Rialto, CA with the most It Help Desk job openings:

It Help Desk jobs near you
Infographic showing various It Help Desk job openings in Rialto, CA as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $48,287 per year, or $23.2 per hour.

IT Tech Support - Tier 2 Analyst (Hybrid)

Effortless Office

Victorville, CA • On-site

$24 - $26/hr

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 27 days ago

Job description

About Us:
Effortless Office partners with our customers to make IT effortless so they can focus on their business. As a Hybrid Managed Services Provider (MSP) with a focus on providing world-class customer experience, we deliver and fully support secure cloud solutions as well as comprehensive managed IT and network services.
About the Role:
The Tier 2 Support Analyst serves as high-level support for escalated complex issues in areas including: hardware, application support, networking, network printing, audio/video and telephony (VoIP), Active Directory, Windows Server Operating Systems, and VMWare. Tier 2s also serve as leaders on their team by providing mentorship and training to Tier 1 Analysts, managing ticket workflows, assigning tickets, and developing KBs. It is paramount that this role is passionate about providing quality support for end users, is tenacious in finding solutions, loves teaching others, and cares about creating clear documentation and SOPs.
Location:
  • 2 days per week in Victorville, CA
  • 2 days per week in Lake View Terrace, CA
  • 1 day remote
Schedule: Monday - Friday 8:00 am - 5:00 pm PST
Hourly Rate: $24 - $26 per hour
Bonus: This position is eligible for monthly bonuses
Benefits:
  • Health, dental, and vision insurance
  • 401K+ employer match
  • Paid time off and holidays
  • Opportunities for career growth and development
  • Formal and structured mentorship
  • Training and certification support

Responsibilities:
  • Provide prompt and appropriate support to clients experiencing technical issues via phone, email, or ticketing system.
  • Respond to and resolve escalated service tickets from Tier 1 analysts in a timely manner.
  • Troubleshoot and resolve technical issues related to hardware, software, network connectivity, and peripherals.
  • Perform root cause analysis for recurring incidents and suggest process or technical improvements.
  • Maintain thorough documentation of incidents, actions taken, and resolutions in the ticketing system (e.g., ConnectWise, Autotask).
  • Collaborate with Tier 3 and project teams for infrastructure upgrades, deployments, and client onboarding.
  • Maintain SLAs and ensure high customer satisfaction through professional communication and follow-up.
  • Maintain clear and accurate documentation of troubleshooting steps, solutions, and client interactions for future reference.
  • Contribute to and help maintain the internal knowledge base, including solutions and troubleshooting tips.

Qualifications:
  • High School diploma or equivalent (Degree preferred)
  • 3-7 Years of IT, Help Desk and/or MSP experience
  • Required Certifications: MS-102: Microsoft 365 Administrator and CompTIA Net+ or CCNA
  • Preferred Certifications: VMware Certified Professional (VCP) and Microsoft 365 Certified: Administrator Expert
  • Excellent inter-personal skills; as good with people as you are with computers
  • Undefeatable attitude: being okay with not knowing the answer, yet confident in ability to figure it out
  • Experience providing phone support; with strong awareness of positive phone etiquette
  • Experience working with help desk ticketing systems (responding, assigning, closing and following up on help desk request tickets)
  • Experience with networking and managing/configuring servers
  • Experience with Office 365 administration, Azure AD, and VMWare
  • Experience with Group Policy
  • Experience with DNS (both public and private)
  • Experience with RMM (Remote Management & Monitoring) systems (preferably Kaseya)
  • Ability to provide 24/7 on-call support during rotation schedule

Why Join EO?
At EO, our employees are what makes us special. We are a highly collaborative company with a very involved senior leadership team that invests in their staff. We strive to be a company where every employee has a voice, everyone takes pride in their work and gets satisfaction from helping people, and where every employee is constantly learning and driving improvements.
We are aligned through our core values and seek employees that embody these:
  • Service - we are dedicated to providing EFFORTLESS support and solutions. We ensure client and end user satisfaction in every interaction.
  • CWC - this stands for Communicate, Work, Communicate, because communication is twice as important as the work we do.
  • Perspective - we embrace the customer's viewpoint to inspire confidence and meet expectations.
  • Efficiency - we maximize output and minimize wasted time, effort, and resources.
  • Passion - we bring energy and enthusiasm to everything we do and are driven by a commitment to excellence.
  • Reliability - we consistency delivery on promises, follow through on commitments, and are dependable in all situations.
  • Merit - we recognize and reward talent, hard work, and the pursuit of excellence.

Inclusion & Equal Opportunity Employment
Effortless Office is an equal opportunity employer committed to Diversity, Inclusion & Belonging. We are committed to creating an inclusive environment for all employees and applicants. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, veteran status, or any other legally protected status.

Apply