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It Help Desk Manager Jobs in Silver Spring, MD (NOW HIRING)

SiloSmashers

Help Desk Manager

Arlington, VA · On-site

Oversee help desk operations to ensure efficient and timely support. Manage a team of technicians ... years of IT support experience, with 4+ in managementBachelor's degree in IT or related ...

ActioNet

Help Desk Manager Level I

Arlington, VA · On-site

Secret The Help Desk Manager Level I is an entry-level management professional responsible for ... Bachelor's degree in Information Technology, Computer Science, or a related field (or equivalent ...

ActioNet, Inc.

Help Desk Manager Level I

Rosslyn, VA

$165K/yr

Secret The Help Desk Manager Level I is an entry-level management professional responsible for ... Bachelor's degree in Information Technology, Computer Science, or a related field (or equivalent ...

ActioNet

Help Desk Manager Level I

Rosslyn, VA

$165K/yr

Secret The Help Desk Manager Level I is an entry-level management professional responsible for ... Bachelor's degree in Information Technology, Computer Science, or a related field (or equivalent ...

ActioNet

Help Desk Manager Level I

Rosslyn, VA

$165K/yr

Secret The Help Desk Manager Level I is an entry-level management professional responsible for ... Bachelor's degree in Information Technology, Computer Science, or a related field (or equivalent ...

Guidance Residential

IT Support Coordinator (On-site)

Reston, VA · On-site

$22.50 - $30.75/hr

Help-Desk Support Functions * Provide responsive help desk support by monitoring, prioritizing, and ... Assists the IT Help Desk in providing timely, accurate and well-documented support for workstations ...

Cherokee Federal

Help Desk Specialist I

Washington, DC · On-site

$100K - $111K/yr

In this role, you will provide IT help desk support, troubleshoot technical issues, and assist with ... management processes. Compensation & Benefits: Estimated Starting Salary Range for ​ Help Desk ...

Mercy Medical Center

IT Help Desk Tech I

Baltimore, MD · On-site

$37.64/hr

Performance Manager/NetLearning * Must be able to read, write, and speak the English language in an ... Salary Information Compensation decisions are made in alignment with internal equity, role scope ...

Mercy Medical Center

IT Help Desk Tech I

Baltimore, MD

$37.64/hr

Performance Manager/NetLearning * Must be able to read, write, and speak the English language in an ... Salary Information Compensation decisions are made in alignment with internal equity, role scope ...

RecruitTalent LLC.

Help Desk Lead

Washington, DC · On-site

$40 - $55/hr

The Help Desk Lead shall: * Possess Information Technology Infrastructure Library V4 (ITIL 4) ... management. * Possess 3-5 yearssupervisory experience * Possess a Bachelor's degree in Computer ...

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Showing results 41-60

All JobsIt Help Desk JobsIt Help Desk Manager JobsIt Help Desk Manager Jobs in Silver Spring, MD

It Help Desk Manager information

See Silver Spring, MD salary details

$40.3K

$89.7K

$140.1K

How much do it help desk manager jobs pay per year?

As of Aug 9, 2026, the average yearly pay for it help desk manager in Silver Spring, MD is $89,659.00, according to ZipRecruiter salary data. Most workers in this role earn between $67,200.00 and $109,600.00 per year, depending on experience, location, and employer.

How does an IT Help Desk Manager typically collaborate with other departments to improve service delivery?

IT Help Desk Managers frequently collaborate with departments such as HR, Operations, and Security to ensure efficient IT support across the organization. They coordinate with these teams to understand specific technology needs, address recurring issues, and implement process improvements. Regular cross-department meetings and feedback sessions are common, allowing the Help Desk Manager to tailor support resources, streamline ticket resolution workflows, and proactively address potential technology challenges. This collaborative approach not only enhances user satisfaction but also aligns IT services with overall business goals.

What are the key skills and qualifications needed to thrive as an IT Help Desk Manager?

To thrive as an IT Help Desk Manager, you need a solid background in IT support, troubleshooting, and team leadership, often backed by a bachelor’s degree in IT or a related field. Familiarity with ticketing systems (such as ServiceNow or Jira), ITIL certification, and remote support tools is typically required. Strong communication, problem-solving, and conflict resolution skills help build trust and foster a productive support environment. These competencies are vital for ensuring high-quality technical assistance, efficient team management, and excellent user satisfaction.

What is the difference between It Help Desk Manager vs It Support Specialist?

AspectIt Help Desk ManagerIt Support Specialist
CertificationsCompTIA A+, Network+, ITILCompTIA A+, Microsoft Certified
Work EnvironmentSupervises help desk team, manages support processesProvides technical support to end-users, troubleshoots issues
Employer & Industry UsageIT departments across industries, corporate help desksHelp desks, technical support centers, customer service roles

The main difference is that an It Help Desk Manager oversees the support team and manages support operations, while an It Support Specialist focuses on providing direct technical assistance to users. The manager role involves leadership and process management, whereas the specialist role is more hands-on troubleshooting.

What does an IT Help Desk Manager do?

An IT Help Desk Manager oversees the daily operations of an organization's help desk team, ensuring that end-users receive timely and effective technical support. They are responsible for managing help desk staff, developing support procedures, and monitoring the resolution of IT issues to maintain high customer satisfaction. Additionally, they often analyze support trends, implement best practices, and coordinate with other IT departments to improve service delivery and system reliability.
What are the most commonly searched types of It Help Desk jobs in Silver Spring, MD? The most popular types of It Help Desk jobs in Silver Spring, MD are:
What cities near Silver Spring, MD are hiring for It Help Desk Manager jobs? Cities near Silver Spring, MD with the most It Help Desk Manager job openings:
It Help Desk Manager jobs near you
Infographic showing various It Help Desk Manager job openings in Silver Spring, MD as of August 2026, with employment types broken down into 1% As Needed, 66% Full Time, 30% Part Time, and 3% Contract. Highlights an 87% Physical, 1% Hybrid, and 12% Remote job distribution, with an average salary of $89,659 per year, or $43.1 per hour.

Help Desk Manager

SiloSmashers

Arlington, VA • On-site

Full-time

Re-posted 13 days ago

Job description

Help Desk ManagerThis position is part of a proposal submission and is contingent upon contract award.Location: Arlington, VA (Hybrid)Clearance: DHS SuitabilityDescription:Oversee help desk operations to ensure efficient and timely support. Manage a team of technicians, set performance goals, and maintain user satisfaction.Key Responsibilities:Supervise Tier 1/2 support staffDevelop help desk proceduresMonitor metrics and implement improvementsMinimum Requirements:8+ years of IT support experience, with 4+ in managementBachelor's degree in IT or related fieldExcellent leadership and customer service skillsU.S. citizenship and ability to obtain DHS Suitability clearance
Job Posted by ApplicantPro