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It Help Desk Manager Jobs in Silver Spring, MD (NOW HIRING)

SiloSmashers

Help Desk Manager

Arlington, VA · On-site

Oversee help desk operations to ensure efficient and timely support. Manage a team of technicians ... years of IT support experience, with 4+ in managementBachelor's degree in IT or related ...

ActioNet

Help Desk Manager Level I

Rosslyn, VA · On-site

$165K/yr

Secret The Help Desk Manager Level I is an entry-level management professional responsible for ... Bachelor's degree in Information Technology, Computer Science, or a related field (or equivalent ...

ActioNet, Inc.

Help Desk Manager Level I

Rosslyn, VA

$165K/yr

Secret The Help Desk Manager Level I is an entry-level management professional responsible for ... Bachelor's degree in Information Technology, Computer Science, or a related field (or equivalent ...

ActioNet

Help Desk Manager Level I

Rosslyn, VA

Secret The Help Desk Manager Level I is an entry-level management professional responsible for ... Bachelor's degree in Information Technology, Computer Science, or a related field (or equivalent ...

ActioNet

Help Desk Manager Level I

Rosslyn, VA · On-site

$165K/yr

Secret The Help Desk Manager Level I is an entry-level management professional responsible for ... Bachelor's degree in Information Technology, Computer Science, or a related field (or equivalent ...

Terrestris LLC

IT Helpdesk Specialist

Washington, DC · On-site

$41.82 - $46.91/hr

The IT Help Desk Specialist will be a key personnel position for the IT Help Desk Support Services contract, providing direct support by managing requests through the help desk ticketing system ...

S2Technologies

Help Desk Specialist

Washington, DC · On-site

$70K - $88K/yr

Serve as the primary point of contact for end-user IT support, resolving daily help desk requests. * Manage, track, and document all help desk inquiries in accordance with AF/A10 reporting ...

S2Technologies

Help Desk Specialist

Washington, DC · On-site

Serve as the primary point of contact for end-user IT support, resolving daily help desk requests. Manage, track, and document all help desk inquiries in accordance with AF/A10 reporting requirements ...

Melwood

IT Help Desk SPECIALIST

Upper Marlboro, MD · On-site

$27 - $29/hr

... management software. · Liaise with, and provide training and support to, end users and staff on ... pages, Help Desk Tickets, and/or e-mails regarding PC and/or hardware problems. · Support ...

Alpha Omega Integration

Help Desk Manager

Washington, DC · On-site

$93K - $135K/yr

Basic Understanding of Microsoft Server platforms and technologies including Windows Server, IIS ... CompTIA Certificate such as A+, Security+, Server+, or Network+ Salary and Benefit Information: The ...

Apha Omega Integration

Help Desk Manager

Washington, DC · On-site

$93 - $135/hr

Experience with Microsoft Server platforms and technologies * Knowledge of installing Windows ... CompTIA Certificate such as A+, Security+, Server+, or Network+ Salary and Benefit Information: The ...

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All JobsIt Help Desk JobsIt Help Desk Manager JobsIt Help Desk Manager Jobs in Silver Spring, MD

It Help Desk Manager information

See Silver Spring, MD salary details

$40.3K

$89.7K

$140.1K

How much do it help desk manager jobs pay per year?

As of Sep 4, 2026, the average yearly pay for it help desk manager in Silver Spring, MD is $89,659.00, according to ZipRecruiter salary data. Most workers in this role earn between $67,200.00 and $109,600.00 per year, depending on experience, location, and employer.

What does an IT Help Desk Manager do?

An IT Help Desk Manager oversees the daily operations of an organization's help desk team, ensuring that end-users receive timely and effective technical support. They are responsible for managing help desk staff, developing support procedures, and monitoring the resolution of IT issues to maintain high customer satisfaction. Additionally, they often analyze support trends, implement best practices, and coordinate with other IT departments to improve service delivery and system reliability.

What are the key skills and qualifications needed to thrive as an IT Help Desk Manager?

To thrive as an IT Help Desk Manager, you need a solid background in IT support, troubleshooting, and team leadership, often backed by a bachelor’s degree in IT or a related field. Familiarity with ticketing systems (such as ServiceNow or Jira), ITIL certification, and remote support tools is typically required. Strong communication, problem-solving, and conflict resolution skills help build trust and foster a productive support environment. These competencies are vital for ensuring high-quality technical assistance, efficient team management, and excellent user satisfaction.

How does an IT Help Desk Manager typically collaborate with other departments to improve service delivery?

IT Help Desk Managers frequently collaborate with departments such as HR, Operations, and Security to ensure efficient IT support across the organization. They coordinate with these teams to understand specific technology needs, address recurring issues, and implement process improvements. Regular cross-department meetings and feedback sessions are common, allowing the Help Desk Manager to tailor support resources, streamline ticket resolution workflows, and proactively address potential technology challenges. This collaborative approach not only enhances user satisfaction but also aligns IT services with overall business goals.

What is the difference between It Help Desk Manager vs It Support Specialist?

AspectIt Help Desk ManagerIt Support Specialist
CertificationsCompTIA A+, Network+, ITILCompTIA A+, Microsoft Certified
Work EnvironmentSupervises help desk team, manages support processesProvides technical support to end-users, troubleshoots issues
Employer & Industry UsageIT departments across industries, corporate help desksHelp desks, technical support centers, customer service roles

The main difference is that an It Help Desk Manager oversees the support team and manages support operations, while an It Support Specialist focuses on providing direct technical assistance to users. The manager role involves leadership and process management, whereas the specialist role is more hands-on troubleshooting.

What are the most commonly searched types of It Help Desk jobs in Silver Spring, MD?

The most popular types of It Help Desk jobs in Silver Spring, MD are:

What cities near Silver Spring, MD are hiring for It Help Desk Manager jobs?

Cities near Silver Spring, MD with the most It Help Desk Manager job openings:

It Help Desk Manager jobs near you
Infographic showing various It Help Desk Manager job openings in Silver Spring, MD as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 22% Part Time, and 4% Contract. Highlights an 85% Physical, 1% Hybrid, and 14% Remote job distribution, with an average salary of $89,659 per year, or $43.1 per hour.

IT Help Desk Specialist

AHU Technologies Inc

Washington, DC • On-site

$32 - $35/hr

Full-time

Re-posted 11 days ago

Job description

Job Description: 
Short Description:
Provides first-line tech support for District employees, ensuring quick IT issue resolution and strong customer service. Maintains reliable access to technology, troubleshoots hardware and software, and escalates complex problems as needed
Complete Description: 

Employment Type: Contract w2/1099/C2C
Position Summary

The Help Desk Technician provides first‑line technical support to District government employees, ensuring timely resolution of IT issues and exceptional customer service. This role supports District’s mission by maintaining reliable access to technology services, troubleshooting hardware and software problems, and escalating complex issues to the appropriate teams.
 
Key Responsibilities

Technical Support & Troubleshooting

  • Provide Tier 1 and Tier 2 support for desktops, laptops, mobile devices, printers, and peripherals.
  • Troubleshoot issues related to Windows OS, Microsoft 365, VPN, network connectivity, and standard enterprise applications.
  • Assist with password resets, account unlocks, and identity management through Active Directory and other authentication tools.
  • Diagnose and resolve hardware failures, software errors, and configuration issues.
Customer Service & Communication

  • Serve as the first point of contact for IT support requests via phone, email, ticketing system, or walk‑ins.
  • Deliver clear, courteous, and professional communication to end users.
  • Document all support interactions, resolutions, and follow‑up actions in the ticketing system.
  • Provide guidance and training to users on basic technology functions and best practices.
System & Device Management

  • Install, configure, and update software and operating systems on end‑user devices.
  • Support device imaging, deployment, and lifecycle management.
  • Maintain inventory of IT equipment, ensuring accurate tracking and documentation.
Escalation & Collaboration

  • Escalate complex or unresolved issues to specialized teams (network, security, server, or application support).
  • Collaborate with other IT staff to identify recurring issues and recommend improvements.
  • Participate in incident response efforts when needed, including outages or critical system disruptions.
Security & Compliance

  • Ensure all devices and systems comply with District security policies.
  • Support patching, antivirus updates, and security configurations on end‑user devices.
  • Report potential security incidents or vulnerabilities to the appropriate teams.
Required Qualifications

  • High school diploma or equivalent; associate degree or technical certification preferred.
  • Strong knowledge of Windows 11, Microsoft 365, and common enterprise applications such as
  • Familiarity with Active Directory, Service Now ticketing systems, and remote support tools.
  • Ability to troubleshoot hardware, software, and network issues.
  • Excellent communication, customer service, and problem‑solving skills.
Preferred Qualifications

  • CompTIA A+, Network+, or Security+ certification.
  • Experience supporting government or large enterprise environments.
  • Knowledge of ITIL practices and service management principles.
Key Competencies

  • Strong customer‑service orientation.
  • Ability to work independently and as part of a team.
  • Patience, professionalism, and attention to detail.
  • Ability to manage multiple tasks in a fast‑paced environment.

 CONTRACT JOB DESCRIPTION
 Responsibilities:
1. Responds to and diagnoses problems through discussion with users.
 2. Ensures a timely process through which problems are controlled, including problem recognition, research, isolation, resolution, and follow-up steps.
 3. Supervises operation of help desk and serves as focal point for customer concerns.
 4. Provides support to end users on a variety of issues.
 5. Identifies, researches, and resolves technical problems.
 6. Responds to telephone calls, emails, and personnel requests for technical support.
 7. Documents, tracks, and monitors the problem to ensure a timely resolution.
 8. Provides second-tier support to end users for either PC, server, or mainframe applications or hardware.
 9. Interacts with network services, software systems engineering, and/or applications development to restore service and/or identify and correct core problem.
 10. Simulates or recreates user problems to resolve operating difficulties.
 11. Recommends systems modifications to reduce user problems.
 
 Minimum Education/Certification Requirements:
Bachelor’s degree in IT or related field or equivalent experience
 
Skills Matrix 
·       Bachelor’s degree in IT or related field or equivalent experience
·       16+ yrs. diagnosing and resolving end user computer/computer peripherals problems
·       16+ yrs. providing second-tier support to end users, server, or mainframe apps/hardware
·       16+ yrs. documenting, tracking, and monitoring end user, server, or mainframe apps/hardware problems
·       Strong knowledge of Windows 11, Microsoft 365, and common enterprise applications
·       Install, configure, and update software and operating systems on end user devices.
·       Familiarity with Active Directory, Service Now ticketing systems, and remote support tools.
·       Troubleshoot issues related to Windows OS, Microsoft 365, VPN, network connectivity, and standard enterprise applications.
·       Assist with password resets, account unlocks, and identity management through Active Directory and other authentication tools.
·       Diagnose and resolve hardware failures, software errors, and configuration issues.
·       Deliver clear, courteous, and professional communication to end users.
·       Install, configure, and update software and operating systems on end user devices
·       Document all support interactions, resolutions, and follow up actions in the ticketing system.
·       Provide guidance and training to users on basic technology functions and best practices.