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It Help Desk Associate Jobs in Chicago, IL (NOW HIRING)

JobsMight, Inc.

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Help Desk Desktop Support (PART TIME)

Chicago, IL · On-site

$20 - $30/hr

The ideal candidate is a customer-focused IT professional who enjoys troubleshooting technical ... Provide remote Help Desk / Service Desk support to employees and end users. * Troubleshoot and ...

USA Clinics Group

IT Manager

Northbrook, IL

$75K - $95K/yr

Manage IT help desk and support ticketing system * Oversee hardware, software, and system ... Associate or Bachelor's degree preferred AI Requirement: * Experience using AI tools to support IT ...

USA Clinics Group

IT Manager

Northbrook, IL · On-site

$75K - $95K/yr

Manage IT help desk and support ticketing system * Oversee hardware, software, and system ... Associate or Bachelor's degree preferred AI Requirement: * Experience using AI tools to support IT ...

Four Seasons Heating

Help Desk Associate

Chicago, IL · On-site

$65K - $75K/yr

We are currently seeking a skilled and motivated Helpdesk Technician to join our IT team and support our fast-paced and rapidly growing company. Job Responsibilities * Respond to employee support ...

FOUR SEASONS MASTER

Help Desk Associate

Bedford Park, IL · On-site

$65K - $75K/yr

We are currently seeking a skilled and motivated Helpdesk Technician to join our IT team and support our fast-paced and rapidly growing company. Job Responsibilities * Respond to employee support ...

Clarity Partners LLC

Help Desk Analyst

Chicago, IL · On-site

$50K - $60K/yr

Requirements Requirements: * Associate degree or 2+ years of college-level coursework, or ... and/or information technology environment. * Strong customer service orientation with excellent ...

Clarity Partners LLC

Help Desk Analyst

Chicago, IL · On-site

$50K - $60K/yr

Requirements Requirements: * Associate degree or 2+ years of college-level coursework, or ... and/or information technology environment. * Strong customer service orientation with excellent ...

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All JobsIt Help Desk Associate JobsIt Help Desk Associate Jobs in Chicago, IL

It Help Desk Associate information

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How much do it help desk associate jobs pay per hour?

As of Sep 3, 2026, the average hourly pay for it help desk associate in Chicago, IL is $23.80, according to ZipRecruiter salary data. Most workers in this role earn between $19.81 and $27.26 per hour, depending on experience, location, and employer.

What does an IT Help Desk Associate do?

An IT Help Desk Associate provides technical support and assistance to employees or customers experiencing issues with computer systems, software, or hardware. They troubleshoot problems, answer queries via phone, email, or chat, and escalate more complex issues to higher-level IT staff. Their role is crucial in ensuring that technology runs smoothly within an organization, minimizing downtime and improving productivity. Additionally, they may help with setting up new equipment, managing user accounts, and providing training on common IT tools.

What are the key skills and qualifications needed to thrive as an IT Help Desk Associate?

To thrive as an IT Help Desk Associate, you need a solid understanding of computer systems, troubleshooting, and customer service, often supported by a degree or certification like CompTIA A+. Familiarity with ticketing systems, remote desktop tools, and knowledge bases is typically required. Strong communication, patience, and problem-solving skills help you effectively address user issues and build trust with clients. These skills ensure efficient technical support, minimize downtime, and enhance user satisfaction within an organization.

What are some common challenges an IT Help Desk Associate faces, and how can they be effectively managed?

IT Help Desk Associates often encounter challenges such as handling high volumes of support requests, troubleshooting diverse technical issues, and communicating solutions to users with varying tech skills. Effective time management and prioritization help manage workload peaks, while continuous learning ensures up-to-date troubleshooting skills. Building strong communication and customer service abilities is also essential, as associates frequently need to explain technical concepts in user-friendly language and maintain a positive attitude under pressure.

What is the difference between It Help Desk Associate vs Network Support Technician?

AspectIt Help Desk AssociateNetwork Support Technician
CertificationsCompTIA A+, Network+ (preferred)CompTIA Network+, Cisco CCNA (preferred)
Work EnvironmentHelp desk, user support, troubleshootingNetwork infrastructure, server support, hardware setup
Employer & Industry UsageIT service providers, corporate IT departmentsTelecommunications, data centers, enterprise networks
Common Search & ComparisonYesYes

The It Help Desk Associate primarily provides user support and troubleshooting for software and hardware issues within an organization, often working in help desk environments. In contrast, a Network Support Technician focuses on maintaining and troubleshooting network infrastructure, including servers and network hardware. While both roles require technical certifications and involve IT support, the Help Desk Associate is more user-focused, whereas the Network Support Technician specializes in network systems.

Can I get into an IT Help Desk Associate with no experience?

Entry-level IT Help Desk Associate positions often do not require prior experience and focus on customer service skills, basic technical knowledge, and a willingness to learn. Certifications like CompTIA A+ can improve chances, and on-the-job training is common for new hires.

What are the most commonly searched types of It Help Desk jobs in Chicago, IL?

The most popular types of It Help Desk jobs in Chicago, IL are:

What are popular job titles related to It Help Desk Associate jobs in Chicago, IL?

For It Help Desk Associate jobs in Chicago, IL, the most frequently searched job titles are:

What job categories do people searching It Help Desk Associate jobs in Chicago, IL look for?

The top searched job categories for It Help Desk Associate jobs in Chicago, IL are:

What cities near Chicago, IL are hiring for It Help Desk Associate jobs?

Cities near Chicago, IL with the most It Help Desk Associate job openings:

It Help Desk Associate jobs near you
Infographic showing various It Help Desk Associate job openings in Chicago, IL as of August 2026, with employment types broken down into 1% As Needed, 71% Full Time, 24% Part Time, and 4% Contract. Highlights an 86% Physical, 2% Hybrid, and 12% Remote job distribution, with an average salary of $49,503 per year, or $23.8 per hour.

Help Desk Desktop Support (PART TIME)

JobsMight, Inc.

Chicago, IL • On-site

$20 - $30/hr

Contractor

Re-posted yesterday

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Job description

We are seeking a Help Desk / Desktop Support Specialist to provide reliable, responsive technical support to end users in a primarily remote support environment, with occasional onsite desktop support (BEDFORD PARK, IL) as needed.


The ideal candidate is a customer-focused IT professional who enjoys troubleshooting technical issues, assisting users, and keeping employees productive. This role will handle day-to-day Tier 1/Tier 2 help desk support, including password resets, Microsoft 365 support, workstation troubleshooting, software issues, user account administration, and hardware support.


The position is primarily remote, but the candidate must be available to report onsite periodically for hands-on technical support, workstation setup, hardware troubleshooting, new-hire onboarding, and other IT needs.


Key Responsibilities

  • Provide remote Help Desk / Service Desk support to employees and end users.
  • Troubleshoot and resolve common hardware, software, network, and application issues.
  • Provide Microsoft 365 / Office 365 support, including Outlook, Teams, Word, Excel, OneDrive, SharePoint, and related applications.
  • Perform password resets, account unlocks, user account administration, and access troubleshooting.
  • Assist users with Microsoft Entra ID/Azure AD and Active Directory-related issues.
  • Troubleshoot Windows desktops, laptops, printers, monitors, docking stations, and other peripherals.
  • Assist with employee onboarding and offboarding, including computer setup, software installation, account provisioning, and equipment deployment.
  • Install, configure, update, and troubleshoot desktop applications.
  • Troubleshoot email, Outlook profiles, Microsoft Teams, VPN, Wi-Fi, and connectivity issues.
  • Provide remote assistance using help desk/ticketing and remote support tools.
  • Document troubleshooting steps, resolutions, and user interactions in the ticketing system.
  • Escalate complex technical issues to senior IT staff, infrastructure teams, or third-party vendors when appropriate.
  • Maintain a high level of customer service and communicate technical information clearly to non-technical users.
  • Provide onsite desktop support when hands-on assistance is required.
  • Assist with workstation moves, hardware replacements, equipment installations, and other onsite IT projects.
  • Follow IT security, access-control, data protection, and company policies.

Required Skills & Qualifications

  • 2+ years of experience in Help Desk, Service Desk, Desktop Support, IT Support, or Technical Support.
  • Strong troubleshooting and problem-solving skills.
  • Experience supporting Microsoft 365 / Office 365 environments.
  • Strong knowledge of Windows 10/11 desktop operating systems.
  • Experience with Active Directory and/or Microsoft Entra ID/Azure AD.
  • Experience with password resets, account administration, and user access issues.
  • Familiarity with Microsoft Outlook, Teams, OneDrive, SharePoint, Word, and Excel.
  • Experience troubleshooting laptops, desktops, monitors, printers, docking stations, and peripherals.
  • Familiarity with VPN, Wi-Fi, TCP/IP, DNS, DHCP, and basic networking concepts.
  • Experience working with a ticketing/help desk system.
  • Strong written and verbal communication skills.
  • Excellent customer service skills and a professional, patient approach to working with end users.
  • Ability to work independently in a primarily remote environment.
  • Ability and willingness to provide occasional onsite desktop support when required.

Preferred Qualifications

  • CompTIA A+, Network+, or Microsoft certification.
  • Experience with Microsoft Intune / Endpoint Manager.
  • Experience with Microsoft Entra ID and Microsoft 365 administration.
  • Experience with remote desktop and remote support tools.
  • Experience supporting hybrid or distributed workforces.
  • Experience with endpoint security, antivirus/EDR, and device management.
  • Experience with hardware deployment and new-hire IT onboarding.

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