ZipRecruiter

Log In

1

It Help Desk Associate Jobs in Moline, IL (NOW HIRING)

Winsor Consulting Group LLC

Help Desk Technician

Buffalo, IA · On-site

$21 - $28.25/hr

Service Operations Manager As a Help Desk Technician (Tier 1) at Winsor Consulting Group, you will ... Associate degree in IT, Computer Science, or related field preferred. * Relevant certifications ...

Village Home Stores

Front Desk Associate

Geneseo, IL · On-site

$13 - $16.75/hr

Training & development Front Desk Associate Location: Village Home Stores - Downtown Geneseo, IL ... If you are detail-oriented, self-motivated, and energized by helping people, this position offers a ...

TEKsystems

ISP Technician

Davenport, IA · Remote

$15.50/hr

Google IT Professional or studying for CompTIA OVERVIEW This position is the step before the Help Desk Analyst title, but will build a foundation of IT Help Desk skill, which will allow you to start ...

TEKsystems c/o Allegis Group

ISP Technician

Davenport, IA · On-site

$15.50/hr

Google IT Professional or studying for CompTIA OVERVIEW This position is the step before the Help Desk Analyst title, but will build a foundation of IT Help Desk skill, which will allow you to start ...

US Navy

Information Technology Professional

Erie, IL · On-site

Information Technology Professional (IT/CTN/IS) Category / Component: Enlisted • Both Overview ... help desk and user support, network and systems administration, incident response, and planned ...

next page

Showing results 1-20

All JobsIt Help Desk Associate JobsIt Help Desk Associate Jobs in Moline, IL

It Help Desk Associate information

See Moline, IL salary details

$10

$20

$29

How much do it help desk associate jobs pay per hour?

As of Sep 2, 2026, the average hourly pay for it help desk associate in Moline, IL is $20.87, according to ZipRecruiter salary data. Most workers in this role earn between $17.36 and $23.89 per hour, depending on experience, location, and employer.

What does an IT Help Desk Associate do?

An IT Help Desk Associate provides technical support and assistance to employees or customers experiencing issues with computer systems, software, or hardware. They troubleshoot problems, answer queries via phone, email, or chat, and escalate more complex issues to higher-level IT staff. Their role is crucial in ensuring that technology runs smoothly within an organization, minimizing downtime and improving productivity. Additionally, they may help with setting up new equipment, managing user accounts, and providing training on common IT tools.

What are the key skills and qualifications needed to thrive as an IT Help Desk Associate?

To thrive as an IT Help Desk Associate, you need a solid understanding of computer systems, troubleshooting, and customer service, often supported by a degree or certification like CompTIA A+. Familiarity with ticketing systems, remote desktop tools, and knowledge bases is typically required. Strong communication, patience, and problem-solving skills help you effectively address user issues and build trust with clients. These skills ensure efficient technical support, minimize downtime, and enhance user satisfaction within an organization.

What are some common challenges an IT Help Desk Associate faces, and how can they be effectively managed?

IT Help Desk Associates often encounter challenges such as handling high volumes of support requests, troubleshooting diverse technical issues, and communicating solutions to users with varying tech skills. Effective time management and prioritization help manage workload peaks, while continuous learning ensures up-to-date troubleshooting skills. Building strong communication and customer service abilities is also essential, as associates frequently need to explain technical concepts in user-friendly language and maintain a positive attitude under pressure.

What is the difference between It Help Desk Associate vs Network Support Technician?

AspectIt Help Desk AssociateNetwork Support Technician
CertificationsCompTIA A+, Network+ (preferred)CompTIA Network+, Cisco CCNA (preferred)
Work EnvironmentHelp desk, user support, troubleshootingNetwork infrastructure, server support, hardware setup
Employer & Industry UsageIT service providers, corporate IT departmentsTelecommunications, data centers, enterprise networks
Common Search & ComparisonYesYes

The It Help Desk Associate primarily provides user support and troubleshooting for software and hardware issues within an organization, often working in help desk environments. In contrast, a Network Support Technician focuses on maintaining and troubleshooting network infrastructure, including servers and network hardware. While both roles require technical certifications and involve IT support, the Help Desk Associate is more user-focused, whereas the Network Support Technician specializes in network systems.

Can I get into an IT Help Desk Associate with no experience?

Entry-level IT Help Desk Associate positions often do not require prior experience and focus on customer service skills, basic technical knowledge, and a willingness to learn. Certifications like CompTIA A+ can improve chances, and on-the-job training is common for new hires.

What are the most commonly searched types of It Help Desk jobs in Moline, IL?

The most popular types of It Help Desk jobs in Moline, IL are:

What job categories do people searching It Help Desk Associate jobs in Moline, IL look for?

The top searched job categories for It Help Desk Associate jobs in Moline, IL are:

What cities near Moline, IL are hiring for It Help Desk Associate jobs?

Cities near Moline, IL with the most It Help Desk Associate job openings:

It Help Desk Associate jobs near you
Infographic showing various It Help Desk Associate job openings in Moline, IL as of August 2026, with employment types broken down into 1% As Needed, 68% Full Time, 27% Part Time, and 4% Contract. Highlights an 88% Physical, 1% Hybrid, and 11% Remote job distribution, with an average salary of $43,409 per year, or $20.9 per hour.

IT Help Desk Analyst

Palmer College of Chiropractic

Davenport, IA • On-site

Full-time

Re-posted 3 days ago

Job description

Palmer College of Chiropractic is looking for an IT Help Desk Analyst!

The Help Desk Analyst is a member of the College Technical support team. This position is responsible for resolving computer hardware and software services issues as well as managing classroom audio-visual (AV) equipment for the College. Additionally, this position is responsible for providing expertise, training, coordination and support of all academic technologies including, but not limited to, student and faculty laptop computers, student and faculty software and College AV equipment.

ORGANIZATIONAL RELATIONSHIPS

  • Responsible to the Lead Helpdesk Analyst with support responsibility to all other departments and college personnel as necessary.

SPECIFIC DUTIES AND RESPONSIBILITIES

  • Maintain, analyze and repair hardware and software systems.
  • Responsible for daily help desk functions, addressing all incoming support requests via email, phone, remote access and in person trainings.
  • Troubleshoot and problem solve key issues and escalate complex issues only when no resolution is identified.
  • Set up and configure new systems, new applications and assist in the management of all the College’s current application upgrades.
  • Coordinates activities in support of user training and assistance requests for all programs.
  • Trains users in learning new College provided applications and assists in problem-solving for applications issues.
  • Maintains records, logs and reports of assistance.
  • Maintains network and PC preventive maintenance logging efforts to ensure network and data integrity.
  • Tests new software applications and recommends purchases where required.
  • Update the Knowledge Base with solutions as appropriate.
  • Perform other duties as assigned.

KNOWLEDGE, SKILLS, AND ABILITIES

  • Ability to receive, express and determine accuracy of detailed information that is transmitted visually and verbally;
  • Ability to perform multiple assigned duties with time pressures and frequent interruptions;
  • Ability to communicate effectively in writing and orally to read, receive, express and determine accuracy of detailed information;
  • Ability to work independently and autonomously and concentrate for extended periods of time;
  • Ability to extensively, frequently and competently use computers, related application software programs, other necessary IT equipment and general office equipment, using the computer screen to read pertinent information on the screen while also adjusting to distance and depth perception;
  • Ability to analyze and resolve difficult problems; and
  • Ability to work various hours, including weekends and evenings as job requires.

EDUCATION AND EXPERIENCE

  • Associates degree in Computer Science, Microcomputer Applications or related field; Minimum of 2 years of providing technical support in a helpdesk or desktop support environment, or an equivalent combination of experience.

PHYSICAL REQUIREMENTS AND WORK ENVIRONMENT

  • Perform sedentary to light work in a ventilated, lighted and temperaturecontrolled office setting.
  • Frequent need to stand, stoop, walk, sit, lift light objects (up to 25 pounds) and perform other similar actions during the workday.
  • Repetitive movement of hands and fingers, typing and/or writing.
  • Lift and carry a minimum of 25 pounds.

Apply