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It Help Desk Associate Jobs in Illinois (NOW HIRING)

Midwest Foods

IT Help Desk

Chicago, IL

$19 - $22/hr

The Information Technology Support/Helpdesk is responsible for providing internal technical support ... desk phones. * Maintain adequate knowledge of existing hardware and software in use to maximize ...

Tecta Corporate

IT Help Desk

Rosemont, IL · On-site

$80K - $90K/yr

... IT Helpdesk. This is a high-profile position that will oversee 1500+ devices. Bilingual Spanish ... Help Desk Ticket Management (Manage Engine ServiceDesk Plus) * Dell Desktops and Laptops * Multi ...

Tecta America

IT Help Desk

Rosemont, IL

$80K - $90K/yr

... IT Helpdesk. This is a high-profile position that will oversee 1500+ devices. Bilingual Spanish ... Help Desk Ticket Management (Manage Engine ServiceDesk Plus) * Dell Desktops and Laptops * Multi ...

MIDWEST FOODS MCC

IT Help Desk

Chicago, IL · On-site

$19 - $22/hr

The Information Technology Support/Helpdesk is responsible for providing internal technical support ... desk phones. * Maintain adequate knowledge of existing hardware and software in use to maximize ...

Tecta Corporate

IT Help Desk

Rosemont, IL · On-site

$80K - $90K/yr

... IT Helpdesk. This is a high-profile position that will oversee 1500+ devices. Bilingual Spanish ... Help Desk Ticket Management (Manage Engine ServiceDesk Plus) * Dell Desktops and Laptops * Multi ...

Salem Staffing

Be Seen First

IT Help Desk

Elk Grove Village, IL · On-site

$25 - $30/hr

This large corporation is in need of a dedicated Help Desk candidate. This is an on-site position ... Working with Microsoft based technologies and well as ManageEngine. If interested please submit ...

Unilock Chicago, Inc

IT Help Desk Analyst

Aurora, IL · On-site

$60K - $70K/yr

... helping IT Desk assist employees * Provide administrative support for IT operations, including maintaining records, managing technology assets, preparing reports, and supporting departmental projects ...

Unilock

IT Help Desk Analyst

Aurora, IL · On-site

$60K - $70K/yr

... helping IT Desk assist employees * Provide administrative support for IT operations, including maintaining records, managing technology assets, preparing reports, and supporting departmental projects ...

United Community Bank

IT Help Desk Technician

Auburn, IL · On-site

$17 - $21/hr

United Community Bank is seeking an IT Technician to join our Helpdesk team. This individual will ... Associate's degree or Vocational training in Computer Science/MIS or equivalent experience ...

Knowles Corporation

Sr. IT Help Desk Analyst

Itasca, IL · On-site

Help enforce service desk processes, ticket quality standards, and SLA-focused support practices ... Associate's or Bachelor's degree in Information Technology, Computer Science, or related field ...

Posted today

Rural King

IT Help Desk Support Tier I

Mattoon, IL · On-site

$16.50 - $20.15/hr

At Rural King, we value our associates and strive to create a positive, rewarding workplace. We ... Help Desk Support role works within the Rural King Information Technology support center is to ...

Rural King

IT Help Desk Support Tier I

Mattoon, IL · On-site

$16.50 - $20.15/hr

At Rural King, we value our associates and strive to create a positive, rewarding workplace. We ... Help Desk Support role works within the Rural King Information Technology support center is to ...

Rural King

IT Help Desk Support Tier I

Mattoon, IL · On-site

$16.50 - $20.15/hr

At Rural King, we value our associates and strive to create a positive, rewarding workplace. We ... Help Desk Support role works within the Rural King Information Technology support center is to ...

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All JobsIt Help Desk Associate JobsIt Help Desk Associate Jobs in Illinois

It Help Desk Associate information

See Illinois salary details

$11

$22

$31

How much do it help desk associate jobs pay per hour?

As of Sep 2, 2026, the average hourly pay for it help desk associate in Illinois is $22.39, according to ZipRecruiter salary data. Most workers in this role earn between $18.65 and $25.62 per hour, depending on experience, location, and employer.

What does an IT Help Desk Associate do?

An IT Help Desk Associate provides technical support and assistance to employees or customers experiencing issues with computer systems, software, or hardware. They troubleshoot problems, answer queries via phone, email, or chat, and escalate more complex issues to higher-level IT staff. Their role is crucial in ensuring that technology runs smoothly within an organization, minimizing downtime and improving productivity. Additionally, they may help with setting up new equipment, managing user accounts, and providing training on common IT tools.

What are the key skills and qualifications needed to thrive as an IT Help Desk Associate?

To thrive as an IT Help Desk Associate, you need a solid understanding of computer systems, troubleshooting, and customer service, often supported by a degree or certification like CompTIA A+. Familiarity with ticketing systems, remote desktop tools, and knowledge bases is typically required. Strong communication, patience, and problem-solving skills help you effectively address user issues and build trust with clients. These skills ensure efficient technical support, minimize downtime, and enhance user satisfaction within an organization.

What are some common challenges an IT Help Desk Associate faces, and how can they be effectively managed?

IT Help Desk Associates often encounter challenges such as handling high volumes of support requests, troubleshooting diverse technical issues, and communicating solutions to users with varying tech skills. Effective time management and prioritization help manage workload peaks, while continuous learning ensures up-to-date troubleshooting skills. Building strong communication and customer service abilities is also essential, as associates frequently need to explain technical concepts in user-friendly language and maintain a positive attitude under pressure.

What is the difference between It Help Desk Associate vs Network Support Technician?

AspectIt Help Desk AssociateNetwork Support Technician
CertificationsCompTIA A+, Network+ (preferred)CompTIA Network+, Cisco CCNA (preferred)
Work EnvironmentHelp desk, user support, troubleshootingNetwork infrastructure, server support, hardware setup
Employer & Industry UsageIT service providers, corporate IT departmentsTelecommunications, data centers, enterprise networks
Common Search & ComparisonYesYes

The It Help Desk Associate primarily provides user support and troubleshooting for software and hardware issues within an organization, often working in help desk environments. In contrast, a Network Support Technician focuses on maintaining and troubleshooting network infrastructure, including servers and network hardware. While both roles require technical certifications and involve IT support, the Help Desk Associate is more user-focused, whereas the Network Support Technician specializes in network systems.

Can I get into an IT Help Desk Associate with no experience?

Entry-level IT Help Desk Associate positions often do not require prior experience and focus on customer service skills, basic technical knowledge, and a willingness to learn. Certifications like CompTIA A+ can improve chances, and on-the-job training is common for new hires.

What are the most commonly searched types of It Help Desk jobs in Illinois?

The most popular types of It Help Desk jobs in Illinois are:

What are popular job titles related to It Help Desk Associate jobs in Illinois?

For It Help Desk Associate jobs in Illinois, the most frequently searched job titles are:

What job categories do people searching It Help Desk Associate jobs in Illinois look for?

The top searched job categories for It Help Desk Associate jobs in Illinois are:

What cities in Illinois are hiring for It Help Desk Associate jobs?

Cities in Illinois with the most It Help Desk Associate job openings:

It Help Desk Associate jobs near you
Infographic showing various It Help Desk Associate job openings in Illinois as of August 2026, with employment types broken down into 1% As Needed, 75% Full Time, 21% Part Time, and 3% Contract. Highlights an 84% Physical, 3% Hybrid, and 13% Remote job distribution, with an average salary of $46,566 per year, or $22.4 per hour.

IT Help Desk Administrator

DMG MORI USA, INC

Hoffman Estates, IL • On-site

Full-time

Posted 25 days ago

Job description

Job Title: IT Help Desk Administrator – IT Operations (Helpdesk & Desktop Support)

Location: Hoffman Estates / Goose Island, IL (On-Site)
Reports To: Manager, IT Infrastructure & Operations

Hours: Monday–Friday, 8:30am to 5:30pm

Classification: Exempt

Position Overview:

We are seeking a motivated and customer-focused IT Help Desk Administrator to provide technical support for end users across DMG MORI USA locations. This role is responsible for delivering technical support services, troubleshooting hardware and software issues, supporting mobile devices, maintaining IT inventory, and assisting with endpoint deployments.

The successful candidate will possess strong technical troubleshooting skills, excellent customer service abilities, and a passion for helping users resolve technology challenges. This position plays a key role in ensuring a reliable, secure, and productive IT environment for employees throughout the organization.

Key Responsibilities:

  • Provide technical support services to employees across a wide range of hardware, software, mobile devices, and business application needs.
  • Troubleshoot and resolve hardware, software, operating system, and application problems for local and remote users.
  • Provide white glove technical support to executives and senior leadership, ensuring timely resolution of issues with minimal disruption to business operations.
  • Perform computer provisioning, software deployment, workstation setup, replacement, and configuration.
  • Support and troubleshoot Apple iPhone and iPad devices.
  • Assist with user onboarding and offboarding activities, including device preparation and account setup.
  • Diagnose and resolve conference room technology issues, including video conferencing platforms, display systems, audio devices, and meeting room peripherals.
  • Install, configure, and maintain approved business software and hardware.
  • Track and maintain IT asset inventory, ensuring hardware and software records remain accurate.
  • Document technical issues, resolutions, and support procedures within the IT ticketing system and knowledgebase.
  • Escalate complex technical issues to senior IT staff when necessary.
  • Communicate effectively with both technical and non-technical users while maintaining a high level of customer service.
  • Identify recurring issues and assist with developing long-term solutions and process improvements.
  • Support IT projects and technology initiatives as assigned.
  • Perform other duties and projects as assigned.

Required Qualifications:

  • Bachelor’s degree in information technology, Computer Science, or a related field preferred.
  • Minimum of 3 years of experience in a Help Desk, Desktop Support, or IT Support role.
  • Experience supporting Microsoft Windows and Microsoft 365 environments.
  • Experience managing and troubleshooting mobile devices, including iOS/iPadOS
  • Familiarity with Active Directory, endpoint management solutions, and remote support tools.
  • Experience with computer imaging, software deployment, and hardware troubleshooting.
  • Strong troubleshooting and analytical skills across desktop, mobile, server, and networking technologies.
  • Ability to install, configure, and support various hardware and software platforms.
  • Experience working effectively with technical and non-technical personnel.
  • Excellent communication, organizational, and customer service skills.
  • Certifications such as A+, Network+, Security+, Microsoft 365 Endpoint Administrator, ITIL, or similar are highly desirable.

Work Environment: 

General office environment will be experienced. There will be periodic exposure to manufacturing environments, which may present possible hazards such as noise, electricity, chemicals, heavy equipment, and other automated and manual machinery.

 

Physical Demands: 

  • Frequent: Sitting at the desk, utilizing computers and phones, standing, walking, and reaching  
  • Periodic: Repetitive foot, leg, hand, arm, shoulder, and torso movements. Bending, squatting, stooping, reaching, pushing, pulling, and lifting 
  • Occasional: Lifting or moving up to 50lbs