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It Desktop Manager Jobs in Springfield, MA (NOW HIRING)

Precinmac

IT Technician (On-site)

Chicopee, MA · On-site

$27 - $32/hr

Perform advanced troubleshooting across desktops, laptops, printers, network devices, and business ... Ability to work independently and manage multiple priorities effectively * Strong communication ...

Ensign-Bickford Industries

IT Project Manager

Simsbury, CT · On-site

$99K - $118K/yr

We are seeking a motivated and detail-oriented IT Project Manager to support the planning, execution, and delivery of technology projects. This role works closely with the IT PMO leader, technical ...

Ensign-Bickford Industries

IT Project Manager

Simsbury, CT · On-site

$99K - $118K/yr

We are seeking a motivated and detail-oriented IT Project Manager to support the planning, execution, and delivery of technology projects. This role works closely with the IT PMO leader, technical ...

Farm Credit East

IT Operations Manager

Enfield, CT · On-site

The IT Operations Manager is accountable for the end to end stability, security, and performance of Farm Credit East's enterprise technology environment. This role leads the teams responsible for ...

Maximus

IT Project Manager

Hartford, CT · On-site

$99K - $117K/yr

The IT Project Manager will be instrumental in implementing Agile practices, fostering a collaborative and productive environment, and ensuring the timely delivery of high-quality solutions. This is ...

Maximus

IT Project Manager

Springfield, MA · On-site

$98K - $116K/yr

The IT Project Manager will be instrumental in implementing Agile practices, fostering a collaborative and productive environment, and ensuring the timely delivery of high-quality solutions. This is ...

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All JobsIt Desktop JobsIt Desktop Manager JobsIt Desktop Manager Jobs in Springfield, MA

It Desktop Manager information

See Springfield, MA salary details

$20.9K

$83.3K

$125.6K

How much do it desktop manager jobs pay per year?

As of Jul 14, 2026, the average yearly pay for it desktop manager in Springfield, MA is $83,314.00, according to ZipRecruiter salary data. Most workers in this role earn between $69,300.00 and $95,200.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as an IT Desktop Manager, and why are they important?

To thrive as an IT Desktop Manager, you need expertise in desktop support, troubleshooting, team leadership, and a solid understanding of IT infrastructure, often supported by a degree in computer science or a related field. Familiarity with tools like Microsoft Endpoint Configuration Manager (SCCM), Active Directory, and certifications such as CompTIA A+ or Microsoft Certified: Modern Desktop Administrator Associate is common. Strong communication, organizational, and problem-solving skills help you effectively manage teams and coordinate with other departments. These skills and qualifications are crucial for ensuring reliable end-user support, minimizing downtime, and leading a high-performing IT support team.

What is the difference between It Desktop Manager vs Network Administrator?

AspectIt Desktop ManagerNetwork Administrator
CertificationsCompTIA A+, Microsoft Certified Desktop Support Technician (MCDST)CompTIA Network+, Cisco CCNA
Work EnvironmentEnd-user support, desktop setup, troubleshootingNetwork infrastructure, server management, network security
Primary ResponsibilitiesManaging desktops, software updates, user supportConfiguring networks, maintaining routers/switches, network security

While both roles support IT infrastructure, an It Desktop Manager focuses on end-user devices and desktop support, whereas a Network Administrator manages network systems and infrastructure. The roles often overlap in troubleshooting and support but differ in scope and technical focus.

What is the highest paid IT job?

The highest paid IT jobs often include roles such as Chief Information Officer (CIO), IT Director, or Solutions Architect, with senior executive positions typically earning the most. These roles require extensive experience, leadership skills, and advanced technical knowledge, often complemented by certifications like CISSP or PMP.

What are some common challenges IT Desktop Managers face when leading support teams, and how can they effectively address them?

IT Desktop Managers often encounter challenges such as managing high ticket volumes, balancing proactive system improvements with urgent user support, and ensuring consistent service quality across their team. To address these challenges, successful managers implement clear escalation procedures, provide ongoing training, and cultivate open communication within their teams. They also collaborate closely with other IT departments to align desktop support with broader organizational technology goals, which helps optimize resources and maintain high user satisfaction.

How much is an IT manager paid?

An IT Desktop Manager's salary typically ranges from $70,000 to $120,000 annually, depending on experience, location, and company size. They often oversee IT teams, manage hardware and software systems, and require strong technical and leadership skills.

Are IT managers in demand?

IT managers are in high demand due to the increasing reliance on technology across industries. They oversee IT teams, manage infrastructure, and implement cybersecurity measures, often requiring certifications like PMP or ITIL. The role is expected to grow as organizations continue to prioritize digital transformation.

What is an IT Desktop Manager?

An IT Desktop Manager is responsible for overseeing an organization's desktop computing environment, including managing support teams, deploying software and hardware, and ensuring the security and efficiency of all desktop systems. They coordinate troubleshooting efforts, maintain inventory, and implement policies for workstation use. This role also involves collaborating with other IT departments to support end-user needs and align desktop infrastructure with organizational goals.

What is the role of a desktop manager?

An IT Desktop Manager oversees the deployment, maintenance, and support of desktop computers and related hardware and software within an organization. They coordinate technical support, manage inventory, and ensure systems are secure and up to date, often using management tools and following IT policies. Strong technical knowledge, problem-solving skills, and certifications like CompTIA A+ are typically required.
What are popular job titles related to It Desktop Manager jobs in Springfield, MA? For It Desktop Manager jobs in Springfield, MA, the most frequently searched job titles are:
What job categories do people searching It Desktop Manager jobs in Springfield, MA look for? The top searched job categories for It Desktop Manager jobs in Springfield, MA are:
What cities near Springfield, MA are hiring for It Desktop Manager jobs? Cities near Springfield, MA with the most It Desktop Manager job openings:
It Desktop Manager jobs near you
IT Technician (On-site)

IT Technician (On-site)

Precinmac

Chicopee, MA • On-site

$27 - $32/hr

Full-time

Re-posted 9 days ago

Job description


This role requires access to U.S. export-controlled information. Therefore, employment will be contingent upon the ability to prove that you meet the standards of a U.S. Person.

We're looking for a skilled and self-directed IT Technician to join our team in a hands-on role. You'll work on-site and across Precinmac delivering advanced technical support across hardware, software, and infrastructure — stepping in where complexity demands expertise and where clients need a trusted resource they can count on.

In this role, you'll go beyond day-to-day troubleshooting. You'll lead system upgrades, participate in IT projects, diagnose challenging issues, and recommend solutions that improve how our clients operate. You'll also play a critical role in ensuring and maintaining CMMC cybersecurity compliance — keeping systems secure, documentation tight, and users informed and supported every step of the way.

If you're someone who thrives with autonomy, takes ownership of outcomes, and brings both technical depth and a service-first mindset to every client interaction, we'd love to talk.



Responsibilities:

Working under moderate to minimal supervision, the IT Technician II is responsible for advanced troubleshooting, system upgrades, end-user support, and hands-on hardware and software maintenance. This role provides elevated technical assistance, participates in IT projects, supports infrastructure improvements. The IT Technician is expected to diagnose complex issues, recommend solutions, and ensure a high level of service across the organization. Ensure, implement, and maintain CMMC compliance across systems and processes, including ongoing monitoring, documentation, and user support to meet mandated cybersecurity requirements.

  • Serve as front line and escalation point for advanced technical issues beyond Tier I support levels
  • Perform advanced troubleshooting across desktops, laptops, printers, network devices, and business systems
  • Participate in IT infrastructure projects including deployments, upgrades, and system rollouts
  • Perform root cause analysis and propose long-term corrective actions
  • Assist in maintaining, updating, and improving IT documentation and procedures
  • Mentor and provide guidance to IT Technician I team members
  • Collaborate with vendors and internal teams to resolve complex issues
  • Install, configure, and support a broad range of hardware and software systems
  • Maintain accurate and detailed ticket records and ensure timely resolution of support cases
  • Support cybersecurity initiatives including patching, antivirus, and security hardening


Education & Experience:

  • 3+ years of IT support experience or equivalent technical education
  • Strong troubleshooting and diagnostic skills across hardware, software, and networking
  • Experience with Virtual systems, Active Directory, and Microsoft 365 administration
  • Ability to work independently and manage multiple priorities effectively
  • Strong communication skills with the ability to document and explain technical issues
  • Experience supporting end users in both office and manufacturing environments
  • Demonstrated experience implementing, maintaining, and supporting CMMC (NIST 800-171) compliance requirements, including system configuration, documentation practices, and ongoing cybersecurity monitoring.




Precinmac Values Statement: We are bound by Trust; we express our Gratitude, we lead with Action, we are poised for Growth, and we are driven by Excellence.


Affirmative Action/EEO Statement: We are proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment in compliance with all federal and state regulations. Precinmac provides affirmative action in employment for qualified individuals with a disability and Protected Veterans in compliance with Section 503 of the Rehabilitation Act and the Vietnam Era Veterans’ Readjustment Assistance Act.

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