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It Desktop Manager Jobs in Cape Cod, MA (NOW HIRING)

SMMA

IT Intern

Cambridge, MA · On-site

$22/hr

Acting as the first responder in our IT team that supports our Windows Hosted Desktops. * Managing the "Techteam" support group, prioritizing several open cases at one time * Installing and ...

SMMA

IT Intern

Cambridge, MA · On-site

$22/hr

Acting as the first responder in our IT team that supports our Windows Hosted Desktops. * Managing the "Techteam" support group, prioritizing several open cases at one time * Installing and ...

SMMA

IT Intern

Cambridge, MA · On-site

$22/hr

Acting as the first responder in our IT team that supports our Windows Hosted Desktops. * Managing the "Techteam" support group, prioritizing several open cases at one time * Installing and ...

Procom Services

Desktop Services Engineer

Boston, MA · On-site

... IT staffing/consulting company. Procom's areas of staffing expertise include: Application Development Project Management Quality Assurance Business/Systems Analysis Datawarehouse & Business ...

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Showing results 1-20

All JobsIt Desktop JobsIt Desktop Manager JobsIt Desktop Manager Jobs in Cape Cod, MA

It Desktop Manager information

See Cape Cod, MA salary details

$22.5K

$89.6K

$135.1K

How much do it desktop manager jobs pay per year?

As of Sep 4, 2026, the average yearly pay for it desktop manager in Cape Cod, MA is $89,624.00, according to ZipRecruiter salary data. Most workers in this role earn between $74,500.00 and $102,400.00 per year, depending on experience, location, and employer.

What is an IT Desktop Manager?

An IT Desktop Manager is responsible for overseeing an organization's desktop computing environment, including managing support teams, deploying software and hardware, and ensuring the security and efficiency of all desktop systems. They coordinate troubleshooting efforts, maintain inventory, and implement policies for workstation use. This role also involves collaborating with other IT departments to support end-user needs and align desktop infrastructure with organizational goals.

What are some common challenges IT Desktop Managers face when leading support teams, and how can they effectively address them?

IT Desktop Managers often encounter challenges such as managing high ticket volumes, balancing proactive system improvements with urgent user support, and ensuring consistent service quality across their team. To address these challenges, successful managers implement clear escalation procedures, provide ongoing training, and cultivate open communication within their teams. They also collaborate closely with other IT departments to align desktop support with broader organizational technology goals, which helps optimize resources and maintain high user satisfaction.

What are the key skills and qualifications needed to thrive as an IT Desktop Manager, and why are they important?

To thrive as an IT Desktop Manager, you need expertise in desktop support, troubleshooting, team leadership, and a solid understanding of IT infrastructure, often supported by a degree in computer science or a related field. Familiarity with tools like Microsoft Endpoint Configuration Manager (SCCM), Active Directory, and certifications such as CompTIA A+ or Microsoft Certified: Modern Desktop Administrator Associate is common. Strong communication, organizational, and problem-solving skills help you effectively manage teams and coordinate with other departments. These skills and qualifications are crucial for ensuring reliable end-user support, minimizing downtime, and leading a high-performing IT support team.

What is the difference between It Desktop Manager vs Network Administrator?

AspectIt Desktop ManagerNetwork Administrator
CertificationsCompTIA A+, Microsoft Certified Desktop Support Technician (MCDST)CompTIA Network+, Cisco CCNA
Work EnvironmentEnd-user support, desktop setup, troubleshootingNetwork infrastructure, server management, network security
Primary ResponsibilitiesManaging desktops, software updates, user supportConfiguring networks, maintaining routers/switches, network security

While both roles support IT infrastructure, an It Desktop Manager focuses on end-user devices and desktop support, whereas a Network Administrator manages network systems and infrastructure. The roles often overlap in troubleshooting and support but differ in scope and technical focus.

How much is an IT Desktop Manager paid?

An IT Desktop Manager's salary typically ranges from $70,000 to $110,000 annually, depending on experience, location, and the size of the organization. They often oversee technical support teams, manage hardware and software deployment, and require strong technical and leadership skills.

What cities near Cape Cod, MA are hiring for It Desktop Manager jobs?

Cities near Cape Cod, MA with the most It Desktop Manager job openings:

It Desktop Manager jobs near you
Infographic showing various It Desktop Manager job openings in Cape Cod, MA as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $89,624 per year, or $43.1 per hour.

IT Desktop Support Engineer

Sky Systems, Inc. (SkySys)

Boston, MA • On-site

Full-time

Re-posted 16 days ago

Job description

Job Summary:
Sky Systems, Inc. is seeking an IT Desktop Support Engineer to provide technical support for all End User Computing devices for office-based staff. The role involves resolving incidents, managing service requests, and ensuring high standards of customer service.
Responsibilities:
• Basic experience in IT industry
• Good client management & communication skills
• Good Understanding of ITIL concept & Service Now
• Computer OS/Peripherals troubleshooting. Asset/Inventory Management
• Ensure tickets are updated on time and adhere to required SLA.
• Handling different PC operating systems (Windows 7, 10)
• Handling end users' incidents and IMAC requests using Service NOW ticketing tool
• Performing Hardware/Software installation (understanding of deployment tools like SCCM)
• End-user support – Break fix & Service Requests
• Desktop/ Laptop/Network Printers Management.
• Basic AV support for conference room& internal events using MTR (Microsoft Teams Room)
• Image Deployment using SCCM & Auto Pilot
• VDI technologies Citrix Xendesktop, Azure cloud PC.
• Laptop AV/endpoint security Management for Mcafee, Cortex XDR.
• User Data Management (OneDrive, Office 365)
• Refresh of old asset from windows 7 to windows 10.
• MTR Video conference support for meeting room and events.
• Vendor coordination for hardware/spare replacement
• Incident Management, service Request management, asset Management
• Support Queue Management to avoid and SLA misses
• Ability to work independently and in a team environment.
• Ability to communicate well with internal and external contacts.
• Provide strong customer service for internal IT teams as well as Business Partners. Work closely with the Server and Networking teams.
• Performing end to end IMAC activity including packaging un-packaging, accepting & delivery of client service assets with proper update of inventory database.
• Experience supporting mobile devices; including configuration and troubleshooting of, iPhone, iPad Android devices.
• Provide investigation, diagnosis, resolution and recovery for hardware/software problems. When unable to resolve, escalate to vendors in accordance with Help Desk escalation processes.
• Maintain overall ownership of user's issue & service ensuring that they receive resolution within a reasonable timeframe.
• Responsible for successful deployment and upgrades of laptops & workstations.
• Ability to work independently and in a team environment.
Qualifications:
Required:
• Basic experience in IT industry
• Good client management & communication skills
• Good Understanding of ITIL concept & Service Now
• Computer OS/Peripherals troubleshooting. Asset/Inventory Management
• Ensure tickets are updated on time and adhere to required SLA.
• Handling different PC operating systems (Windows 7, 10)
• Handling end users' incidents and IMAC requests using Service NOW ticketing tool
• Performing Hardware/Software installation (understanding of deployment tools like SCCM)
• End-user support – Break fix & Service Requests
• Desktop/ Laptop/Network Printers Management.
• Basic AV support for conference room& internal events using MTR (Microsoft Teams Room)
• Image Deployment using SCCM & Auto Pilot
• VDI technologies Citrix Xendesktop, Azure cloud PC.
• Laptop AV/endpoint security Management for Mcafee, Cortex XDR.
• User Data Management (OneDrive, Office 365)
• Refresh of old asset from windows 7 to windows 10.
• MTR Video conference support for meeting room and events.
• Vendor coordination for hardware/spare replacement
• Incident Management, service Request management, asset Management
• Support Queue Management to avoid and SLA misses
• Ability to work independently and in a team environment.
• Ability to communicate well with internal and external contacts.
• Provide strong customer service for internal IT teams as well as Business Partners. Work closely with the Server and Networking teams.
• Performing end to end IMAC activity including packaging un-packaging, accepting & delivery of client service assets with proper update of inventory database.
• Experience supporting mobile devices; including configuration and troubleshooting of, iPhone, iPad Android devices.
• Provide investigation, diagnosis, resolution and recovery for hardware/software problems. When unable to resolve, escalate to vendors in accordance with Help Desk escalation processes.
• Maintain overall ownership of user's issue & service ensuring that they receive resolution within a reasonable timeframe.
• Responsible for successful deployment and upgrades of laptops & workstations.
Company:
SkySys is a technology, engineering consulting and services company that provides Staffing, Managed, and Professional Services for clients globally ranging from 25 to 250,000+ employees. Founded in 2011, the company is headquartered in Raleigh, USA, with a team of 201-500 employees. The company is currently Growth Stage.

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