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It Desktop Manager Jobs in Cape Cod, MA (NOW HIRING)

Behavioral Health Network, Inc.

IT Manager

Worcester, MA · On-site

$70K - $85K/yr

We are seeking an IT Manager to provide administrative and technical oversight of core technology ... desktop computing, VPN, LAN, WAN, and WLAN; hands-on systems-administration experience or ...

Service Global, Inc

Desktop Support L1

Bedford, MA · On-site

... Liaises with clients, IT support groups, and 3rd party providers when necessary • Performs ... and asset management • Stock management • Break fix services to nearest small sites ...

Social Leverage LLC

IT Manager

Boston, MA · On-site

$100 - $130/hr

The IT Manager is a high-impact, high-ownership role responsible for transforming 1upHealth ... We are looking for people who have: * 8+ years of experience in IT operations, desktop/endpoint ...

Emmaus Inc

Be Seen First

Information Technology (IT) Manager

Haverhill, MA · On-site

$68K - $73K/yr

The IT Manager provides technical support for all staff members and oversees the planning, implementation, and maintenance of all organizational technology systems. This role ensures our IT infrastr ...

New

Emmaus Inc

Be Seen First

Information Technology (IT) Manager

Haverhill, MA · On-site

$68K - $73K/yr

The IT Manager provides technical support for all staff members and oversees the planning, implementation, and maintenance of all organizational technology systems. This role ensures our IT infrastr ...

New

Emmaus Inc

Be Seen First

Information Technology (IT) Manager

Lowell, MA · On-site

$68K - $73K/yr

The IT Manager provides technical support for all staff members and oversees the planning, implementation, and maintenance of all organizational technology systems. This role ensures our IT infrastr ...

New

BCforward

Desktop Support

Billerica, MA · On-site

$17.86/hr

Company Description BCforward began as an IT business solutions and staffing firm. Founded in 1998 ... Desktop Support Billerica, MA 6 - 12 months Billerica, MA Role: CE 5 (possible contract to hire ...

South Shore Health

IT Field Support Analyst

Weymouth, MA · On-site

$27.78 - $37.38/hr

Day (United States of America) The IT Field Support Technician I position reports to the Manager of IT Field Support Services and is responsible for providing first level on site desktop support ...

South Shore Health

IT Field Support Analyst

Weymouth, MA · On-site

$27.78 - $37.38/hr

Summary The IT Field Support Technician I position reports to the Manager of IT Field Support Services and is responsible for providing first level on site desktop support throughout the health ...

South Shore Health

IT Field Support Analyst

Weymouth, MA · On-site

$27.78 - $37.38/hr

Day (United States of America) The IT Field Support Technician I position reports to the Manager of IT Field Support Services and is responsible for providing first level on site desktop support ...

Appiness Inc.

Desktop Support

Needham, MA · On-site

REPORTING STRUCTURE Reports to: IT Manager, End User Services RESPONSIBILITIES * Serve as the first ... desktop support experience * Experience working in a Microsoft-heavy environment: Windows OS ...

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All JobsIt Desktop JobsIt Desktop Manager JobsIt Desktop Manager Jobs in Cape Cod, MA

It Desktop Manager information

See Cape Cod, MA salary details

$22.5K

$89.6K

$135.1K

How much do it desktop manager jobs pay per year?

As of Sep 5, 2026, the average yearly pay for it desktop manager in Cape Cod, MA is $89,624.00, according to ZipRecruiter salary data. Most workers in this role earn between $74,500.00 and $102,400.00 per year, depending on experience, location, and employer.

What is an IT Desktop Manager?

An IT Desktop Manager is responsible for overseeing an organization's desktop computing environment, including managing support teams, deploying software and hardware, and ensuring the security and efficiency of all desktop systems. They coordinate troubleshooting efforts, maintain inventory, and implement policies for workstation use. This role also involves collaborating with other IT departments to support end-user needs and align desktop infrastructure with organizational goals.

What are some common challenges IT Desktop Managers face when leading support teams, and how can they effectively address them?

IT Desktop Managers often encounter challenges such as managing high ticket volumes, balancing proactive system improvements with urgent user support, and ensuring consistent service quality across their team. To address these challenges, successful managers implement clear escalation procedures, provide ongoing training, and cultivate open communication within their teams. They also collaborate closely with other IT departments to align desktop support with broader organizational technology goals, which helps optimize resources and maintain high user satisfaction.

What are the key skills and qualifications needed to thrive as an IT Desktop Manager, and why are they important?

To thrive as an IT Desktop Manager, you need expertise in desktop support, troubleshooting, team leadership, and a solid understanding of IT infrastructure, often supported by a degree in computer science or a related field. Familiarity with tools like Microsoft Endpoint Configuration Manager (SCCM), Active Directory, and certifications such as CompTIA A+ or Microsoft Certified: Modern Desktop Administrator Associate is common. Strong communication, organizational, and problem-solving skills help you effectively manage teams and coordinate with other departments. These skills and qualifications are crucial for ensuring reliable end-user support, minimizing downtime, and leading a high-performing IT support team.

What is the difference between It Desktop Manager vs Network Administrator?

AspectIt Desktop ManagerNetwork Administrator
CertificationsCompTIA A+, Microsoft Certified Desktop Support Technician (MCDST)CompTIA Network+, Cisco CCNA
Work EnvironmentEnd-user support, desktop setup, troubleshootingNetwork infrastructure, server management, network security
Primary ResponsibilitiesManaging desktops, software updates, user supportConfiguring networks, maintaining routers/switches, network security

While both roles support IT infrastructure, an It Desktop Manager focuses on end-user devices and desktop support, whereas a Network Administrator manages network systems and infrastructure. The roles often overlap in troubleshooting and support but differ in scope and technical focus.

How much is an IT Desktop Manager paid?

An IT Desktop Manager's salary typically ranges from $70,000 to $110,000 annually, depending on experience, location, and the size of the organization. They often oversee technical support teams, manage hardware and software deployment, and require strong technical and leadership skills.

What cities near Cape Cod, MA are hiring for It Desktop Manager jobs?

Cities near Cape Cod, MA with the most It Desktop Manager job openings:

It Desktop Manager jobs near you
Infographic showing various It Desktop Manager job openings in Cape Cod, MA as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $89,624 per year, or $43.1 per hour.

IT Manager

Behavioral Health Network, Inc.

Worcester, MA • On-site

$70K - $85K/yr

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 7 days ago

Job description

Behavioral Health Network (BHN) is a leading statewide provider of behavioral health services and a Certified Great Place to Work. Since 1938, BHN has helped individuals, families, and communities thrive through compassionate, high-quality care and support. We are seeking an IT Manager to provide administrative and technical oversight of core technology operations while helping senior IT leadership remain focused on strategically aligning technology with the needs of the organization. This role oversees service coordination, procurement, vendor relationships, asset and license controls, applications, and team performance.
What We Offer:
  • Purpose-Driven Technology Leadership - Support the systems and services that help thousands of employees deliver essential behavioral health care.
  • Organization-Wide Impact - Improve the reliability, responsiveness, and efficiency of technology operations across BHN.
  • Operational Ownership - Lead critical processes spanning service coordination, procurement, vendors, assets, licensing, and applications.
  • People Leadership - Guide staff performance, balance workloads, address challenges, and build a collaborative team environment.
  • Strategic Partnership - Partner with senior IT leadership, Human Resources, Fiscal, vendors, and program teams throughout the organization.
  • Professional Growth - Expand your leadership experience across infrastructure operations, vendor management, service delivery, and technology planning.
  • Comprehensive Benefits - Generous PTO, 403(b), tuition reimbursement, medical, dental, vision, employee assistance programs, and more.
  • Certified Great Place to Work - Work for an organization recognized for creating a positive and engaging employee experience.

What You Will Do:
  • Coordinate IT activities for New Employee Orientation and collaborate with Human Resources to ensure employees receive timely technology support.
  • Manage IT appointment scheduling and monitor service volume, walk-ins, missed appointments, and related operational trends.
  • Triage new technology requests, clarify business needs, and coordinate appropriate next steps.
  • Receive and follow up on employee concerns involving Managed Service Provider performance and provide daily operational guidance to on-site MSP staff.
  • Manage procurement for IT hardware, software, and services, including purchase orders, invoices, supplier coordination, and reconciliation with Fiscal.
  • Oversee mobile-device ordering, secure flash-drive management, equipment purchasing, and the tracking of hardware and software-license inventories.
  • Manage technology vendors, including ISP service changes, vendor agreements, review cycles, and technology-related Business Associate Agreements.
  • Oversee equipment recycling and maintain accurate records and certificates of destruction.
  • Manage assigned applications, operational reporting, and Microsoft license issuance, including Visio and Microsoft 365.
  • Manage statements of work by tracking vendor requests, recording status, and reconciling completed work with invoices.
  • Partner with the MSP to track root-cause analyses and follow-through for system issues.
  • Maintain the structure and content of IT Teams channels, OneDrive resources, the service-desk knowledge base, department access devices, and the password vault.
  • Develop technology-related content for BHN's monthly employee newsletter and other internal communications.
  • Supervise assigned staff by reviewing workloads, addressing performance issues, recognizing contributions, and supporting cooperation, stability, and effective conflict resolution.

Who You Are:
  • High School Diploma required; a Bachelor's Degree is preferred.
  • At least two years of IT management experience or an equivalent combination of education and relevant work experience.
  • Working knowledge of infrastructure technologies, including networking, servers, virtualization, desktop computing, VPN, LAN, WAN, and WLAN; hands-on systems-administration experience or supervisory oversight of an IT function is strongly preferred.
  • Demonstrated ability to supervise employees, balance workloads, address performance concerns, and build a collaborative team culture.
  • Strong customer-service and change-management mindset, supported by excellent analytical, problem-solving, communication, organization, attention-to-detail, and time-management skills.
  • Self-motivated and comfortable taking initiative while recognizing when consultation or escalation is appropriate.
  • Proficiency with Microsoft Office, particularly Teams, Outlook, and Excel, as well as web-based vendor portals and applications.
  • Familiarity with project-management systems and concepts, service-desk ticketing systems, and videoconferencing platforms such as Microsoft Teams and Zoom.
  • Ability to work on-site within BHN's IT Department, travel occasionally to other BHN locations as needed, and lift or carry IT equipment weighing up to 25 pounds.

We Hire for HEART!
Since 1938, BHN has delivered high-quality, culturally responsive behavioral health care to individuals, families, and communities throughout Massachusetts. Our core values - Humanity, Empowerment, Accountability, Respect, and Teamwork - guide how we lead, how we serve, and how we support one another. If you're ready to make a meaningful difference as part of a mission-driven organization, we'd love to hear from you.
Salary Range: $70,698-$85,368
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

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