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It Desktop Manager Jobs in Racine, WI (NOW HIRING)

Phoenix Investors

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IT Support Specialist

Milwaukee, WI · On-site

Manage support requests and documentation in the ITSM platform. * Configure, deploy, and maintain ... desktops, and peripheral devices. * Support onboarding and offboarding processes, including ...

Uline

IT Project Manager

Pleasant Prairie, WI

$95K - $112K/yr

IT Project Manager Corporate Headquarters 12575 Uline Drive, Pleasant Prairie, WI 53158 Do you thrive on turning complex ideas into successful outcomes? Enjoy bringing teams together to deliver ...

Uline

IT Project Manager

Pleasant Prairie, WI

$95K - $112K/yr

IT Project Manager Corporate Headquarters 12575 Uline Drive, Pleasant Prairie, WI 53158 Do you thrive on turning complex ideas into successful outcomes? Enjoy bringing teams together to deliver ...

ULINE

IT Project Manager

Kenosha, WI

$96K - $113K/yr

IT Project Manager Corporate Headquarters 12575 Uline Drive, Pleasant Prairie, WI 53158 Do you thrive on turning complex ideas into successful outcomes? Enjoy bringing teams together to deliver ...

ULINE

IT Project Manager

Pleasant Prairie, WI · On-site

$95K - $112K/yr

IT Project Manager Corporate Headquarters 12575 Uline Drive, Pleasant Prairie, WI 53158 Do you thrive on turning complex ideas into successful outcomes? Enjoy bringing teams together to deliver ...

ULINE

IT Project Manager

Waukegan, IL

$93K - $110K/yr

IT Project Manager Corporate Headquarters 12575 Uline Drive, Pleasant Prairie, WI 53158 Do you thrive on turning complex ideas into successful outcomes? Enjoy bringing teams together to deliver ...

ULINE

IT Project Manager

Pleasant Prairie, WI · On-site

$95K - $112K/yr

IT Project Manager Corporate Headquarters 12575 Uline Drive, Pleasant Prairie, WI 53158 Do you thrive on turning complex ideas into successful outcomes? Enjoy bringing teams together to deliver ...

ULINE

IT Project Manager

Milwaukee, WI

$97K - $114K/yr

IT Project Manager Corporate Headquarters 12575 Uline Drive, Pleasant Prairie, WI 53158 Do you thrive on turning complex ideas into successful outcomes? Enjoy bringing teams together to deliver ...

ULINE

IT Project Manager

Pleasant Prairie, WI

$95K - $112K/yr

IT Project Manager Corporate Headquarters 12575 Uline Drive, Pleasant Prairie, WI 53158 Do you thrive on turning complex ideas into successful outcomes? Enjoy bringing teams together to deliver ...

ULINE

IT Project Manager

Kenosha, WI · On-site

$96K - $113K/yr

IT Project Manager Corporate Headquarters 12575 Uline Drive, Pleasant Prairie, WI 53158 Do you thrive on turning complex ideas into successful outcomes? Enjoy bringing teams together to deliver ...

FOX News Network, LLC

IT Support Technician

Milwaukee, WI · On-site

$21.25 - $29/hr

Fox 6 WITI, the Fox O&O in Milwaukee, WI seeks an experienced IT Support Technician. The ideal ... Knowledgeable in telephony PBX / VOIP - Cisco Call Manager * Apple and/or HP Desktop/Laptop, HPE ...

Fox

IT Support Technician

Milwaukee, WI

$21.25 - $29/hr

Fox 6 WITI, the Fox O&O in Milwaukee, WI seeks an experienced IT Support Technician. The ideal ... Knowledgeable in telephony PBX / VOIP - Cisco Call Manager * Apple and/or HP Desktop/Laptop, HPE ...

DERSE INC

IT Project Manager

Milwaukee, WI · On-site

$93K - $110K/yr

As the IT Project Manager, you'll be responsible for planning, executing, and delivering a wide range of technology projects across our organization! Projects will include upgrades to our ERP, ...

DERSE INC

IT Project Manager

Milwaukee, WI · On-site

$93K - $110K/yr

As the IT Project Manager, you'll be responsible for planning, executing, and delivering a wide range of technology projects across our organization! Projects will include upgrades to our ERP, ...

DERSE, Inc.

IT Project Manager

Milwaukee, WI · On-site

$93K - $110K/yr

As the IT Project Manager, you'll be responsible for planning, executing, and delivering a wide range of technology projects across our organization! Projects will include upgrades to our ERP, ...

Brenntag AG

IT Support Engineer

Wauwatosa, WI · On-site

Log, track, and manage all support requests and incidents in the ticketing system (ServiceNow, Jira ... Experience with remote support tools (e.g., TeamViewer, AnyDesk, Remote Desktop) * Strong verbal ...

Brooksource

IT Project Manager

Milwaukee, WI · On-site

$60 - $75/hr

We are looking for an accomplished and experienced IT Project Manager to lead complex, high-visibility programs across our IT portfolio. Reporting to the Senior Manager of IT Global Program Services ...

Brenntag

IT Support Engineer

Wauwatosa, WI

Log, track, and manage all support requests and incidents in the ticketing system (ServiceNow, Jira ... Experience with remote support tools (e.g., TeamViewer, AnyDesk, Remote Desktop) * Strong verbal ...

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All JobsIt Desktop Manager JobsIt Desktop Manager Jobs in Racine, WI

It Desktop Manager information

See Racine, WI salary details

$19.7K

$78.4K

$118.1K

How much do it desktop manager jobs pay per year?

As of Jun 28, 2026, the average yearly pay for it desktop manager in Racine, WI is $78,396.00, according to ZipRecruiter salary data. Most workers in this role earn between $65,200.00 and $89,500.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as an IT Desktop Manager, and why are they important?

To thrive as an IT Desktop Manager, you need expertise in desktop support, troubleshooting, team leadership, and a solid understanding of IT infrastructure, often supported by a degree in computer science or a related field. Familiarity with tools like Microsoft Endpoint Configuration Manager (SCCM), Active Directory, and certifications such as CompTIA A+ or Microsoft Certified: Modern Desktop Administrator Associate is common. Strong communication, organizational, and problem-solving skills help you effectively manage teams and coordinate with other departments. These skills and qualifications are crucial for ensuring reliable end-user support, minimizing downtime, and leading a high-performing IT support team.

What is the difference between It Desktop Manager vs Network Administrator?

AspectIt Desktop ManagerNetwork Administrator
CertificationsCompTIA A+, Microsoft Certified Desktop Support Technician (MCDST)CompTIA Network+, Cisco CCNA
Work EnvironmentEnd-user support, desktop setup, troubleshootingNetwork infrastructure, server management, network security
Primary ResponsibilitiesManaging desktops, software updates, user supportConfiguring networks, maintaining routers/switches, network security

While both roles support IT infrastructure, an It Desktop Manager focuses on end-user devices and desktop support, whereas a Network Administrator manages network systems and infrastructure. The roles often overlap in troubleshooting and support but differ in scope and technical focus.

What are some common challenges IT Desktop Managers face when leading support teams, and how can they effectively address them?

IT Desktop Managers often encounter challenges such as managing high ticket volumes, balancing proactive system improvements with urgent user support, and ensuring consistent service quality across their team. To address these challenges, successful managers implement clear escalation procedures, provide ongoing training, and cultivate open communication within their teams. They also collaborate closely with other IT departments to align desktop support with broader organizational technology goals, which helps optimize resources and maintain high user satisfaction.

What is an IT Desktop Manager?

An IT Desktop Manager is responsible for overseeing an organization's desktop computing environment, including managing support teams, deploying software and hardware, and ensuring the security and efficiency of all desktop systems. They coordinate troubleshooting efforts, maintain inventory, and implement policies for workstation use. This role also involves collaborating with other IT departments to support end-user needs and align desktop infrastructure with organizational goals.
What are popular job titles related to It Desktop Manager jobs in Racine, WI? For It Desktop Manager jobs in Racine, WI, the most frequently searched job titles are:
What job categories do people searching It Desktop Manager jobs in Racine, WI look for? The top searched job categories for It Desktop Manager jobs in Racine, WI are:
What cities near Racine, WI are hiring for It Desktop Manager jobs? Cities near Racine, WI with the most It Desktop Manager job openings:
It Desktop Manager jobs near you
IT Support Specialist

IT Support Specialist

Phoenix Investors

Milwaukee, WI • On-site

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 20 days ago

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Job description

Phoenix Investors is a national commercial real estate firm headquartered in Milwaukee, WI, focused on revitalizing industrial and manufacturing properties across the United States and positively impacting the communities we serve.


We are seeking an IT Support Specialist (Level 1/2) to join our growing team. Unlike a traditional help desk role, this position emphasizes collaboration, ownership from start to finish, and clear communication and documentation. The ideal candidate brings strong end-user support experience, a customer-focused mindset, structured troubleshooting skills, and a curiosity for continuous improvement. This is an on-site role based in our Milwaukee office; remote work is not available.


Summary

This role serves as the frontline of IT service delivery, responsible for delivering a high-quality end-user experience across devices, applications, and access services. The IT Support Specialist owns initial troubleshooting and resolution while ensuring accurate documentation and appropriate escalation.


Key Responsibilities

  • Provide technical support for end users across devices, applications, and access.
  • Troubleshoot and resolve Tier 1 and Tier 2 issues in Microsoft 365 and Windows environments.
  • Manage support requests and documentation in the ITSM platform.
  • Configure, deploy, and maintain laptops, desktops, and peripheral devices.
  • Support onboarding and offboarding processes, including accounts, access, and devices.
  • Escalate issues with complete diagnostic information and context.
  • Contribute to the knowledge base and documentation to reduce repeat issues.
  • Collaborate with the IT team and support operational and project-based work.
  • Other duties may be assigned as necessary to support IT operations and business needs.


Expectations

  • Delivers consistent, professional support to end users.
  • Resolves issues or escalates cleanly with full documentation.
  • Maintains clear, repeatable documentation for support processes.
  • Contributes to reducing repeat issues through standardization.
  • Works collaboratively across the IT team.


AI and Automation Expectations

  • Demonstrates an interest in improving efficiency through tools and automation.
  • Utilizes technology to reduce repetitive work where appropriate.
  • Approaches problems with a mindset focused on standardization and scalability.


Required Qualifications

  • 1 – 3+ years of IT support or help desk experience.
  • Experience supporting Microsoft 365 (Outlook, Teams, SharePoint, OneDrive).
  • Strong troubleshooting capability in Windows environments.
  • Experience working within a ticketing or ITSM system.
  • Strong written and verbal communication skills.


Preferred Qualifications

  • Experience with Intune or modern endpoint management.
  • Exposure to identity and access management (MFA, permissions, provisioning).
  • Basic networking knowledge (Wi-Fi, VPN, connectivity).
  • Experience working within SLA-driven support environments.
  • Experience documenting processes or contributing to knowledge bases.


Compensation & Benefits

Phoenix offers comprehensive benefits, company-paid parking, and daily breakfast and lunch prepared by our on-site chefs, all designed to make your workday easier and more enjoyable.

  • 401(k) with employer match
  • Medical, dental, and vision insurance
  • Paid time off (PTO) and holidays
  • Company-paid parking
  • Company-paid breakfast and lunch


All salary estimates are provided by ZipRecruiter, not Phoenix. Phoenix is committed to offering a competitive salary based on experience.