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It Customer Support Jobs (NOW HIRING)

The Midtown Group

IT Customer Support

Washington, DC

$24.25 - $33.50/hr

Our local government client is hiring an IT Customer Support Representative to support their team in Washington, DC!! Responsibilities: - Provides technical assistance to computer system users in a ...

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L3HHCM20

IT Customer Service

Rochester, NY · On-site

$52K - $97K/yr

Job Title: IT Customer Service Job Code: 36196 Job Location: Rochester, NY Job Schedule: 9/80 ... Primary responsibility is to be the customer support interface, dealing primarily with desktop ...

Next Step Systems

VP of Information Technology

Charlotte, NC · On-site

$153K - $191K/yr

Help Establish and enforce the following processes and standards: IT Customer Support, IT Customer - Communications, IT Business Change Management, User Administration, System administration, and ...

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How much do it customer support jobs pay per hour?

As of Jun 12, 2026, the average hourly pay for it customer support in the United States is $19.20, according to ZipRecruiter salary data. Most workers in this role earn between $16.35 and $20.91 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as an IT Customer Support Specialist, and why are they important?

To thrive as an IT Customer Support Specialist, you need strong troubleshooting abilities, technical knowledge of computer systems and networks, and typically an associate’s degree or relevant certifications like CompTIA A+. Familiarity with ticketing systems, remote desktop tools, and common operating systems is essential. Excellent communication, patience, and problem-solving skills help build trust and efficiently resolve user issues. These competencies ensure effective technical support, high user satisfaction, and smooth IT operations within an organization.

How does an IT Customer Support professional typically collaborate with other departments to resolve technical issues?

IT Customer Support professionals often work closely with other teams such as network administration, software development, and cybersecurity to resolve complex technical issues. When a problem cannot be resolved at the first level, support staff escalate the issue and coordinate with these specialized departments to diagnose and implement solutions. Effective communication and documentation are essential for seamless collaboration, ensuring that all parties have the necessary information to address the user's needs efficiently. This collaborative approach not only improves resolution times but also enhances the overall user experience.

What is an IT Customer Support specialist?

An IT Customer Support specialist is a professional who assists users in resolving technical issues related to computer systems, software, hardware, and networks. They provide support through various channels such as phone, email, chat, or in person. Their main goal is to ensure that users can effectively use technology by diagnosing problems, offering solutions, and guiding users through troubleshooting steps. IT Customer Support specialists also help with software installations, account management, and may escalate complex issues to higher-level technicians. Their role is essential for maintaining smooth IT operations within an organization.

What is the difference between It Customer Support vs Technical Support Specialist?

AspectIT Customer SupportTechnical Support Specialist
Required CredentialsTypically certifications like CompTIA A+, Network+, or vendor-specific certificationsSimilar certifications, often including CompTIA A+ and vendor-specific ones
Work EnvironmentHelp desks, call centers, remote support, on-site troubleshootingHelp desks, remote support, on-site technical troubleshooting
Employer & Industry UsageIT service providers, tech companies, corporate IT departmentsHardware vendors, software companies, IT service providers
Common Search & ComparisonIT Customer Support vs Technical Support Specialist

Both roles involve assisting users with technical issues, but IT Customer Support generally focuses on customer service and basic troubleshooting, while Technical Support Specialists often handle more complex technical problems and specialized hardware or software issues.

More about It Customer Support jobs
What cities are hiring for It Customer Support jobs? Cities with the most It Customer Support job openings:
What states have the most It Customer Support jobs? States with the most job openings for It Customer Support jobs include:
It Customer Support jobs near you
Infographic showing various It Customer Support job openings in the United States as of June 2026, with employment types broken down into 80% Full Time, 15% Part Time, and 5% Contract. Highlights an 94% Physical, 1% Hybrid, and 5% Remote job distribution, with an average salary of $39,926 per year, or $19.2 per hour.
IT Customer Support

IT Customer Support

The Midtown Group

Washington, DC

$24.25 - $33.50/hr

Other

Posted yesterday

Job description

Our local government client is hiring an IT Customer Support Representative to support their team in Washington, DC!!
Responsibilities:
- Provides technical assistance to computer system users in a Windows-based environment.
- Configures, prepares, and deploys new desktop and laptop computers for staff, including installation of required software and security tools.
- Deploys and configures mobile devices, including iPads and iPhones, ensuring proper enrollment, security compliance, and application setup.
Qualifications:
- Completed bachelor's degree
- 6+ years' experience performing Windows technical support to computer system users by telephone, email, etc.
The Midtown Group is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. We are a small, woman-owned business certified by the Women's Business Enterprise National Council (WBENC). Operating from our headquarters in Washington, DC, we provide trusted staffing services nationwide. Our clients include thousands of the most prestigious Fortune 500 companies, law firms, financial organizations, tech innovators, non-profits, and lobbying firms, as well as federal, state and local government agencies.
The Midtown Group is a multi-award-winning "Best Places To Work" staffing firm in Washington, DC (per Inc. Magazine)!!

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