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It Customer Support Jobs (NOW HIRING)

KBR

Senior IT Customer Support

Alexandria, VA · On-site

Title: Senior IT Customer Support Belong. Connect. Grow. with KBR! KBR's National Security Solutions team provides high-end engineering and advanced technology solutions to our customers in the ...

Syntricate Technologies

IT Support Technician

Tulsa, OK · On-site

$19.75 - $27/hr

Syntricate Technologies is seeking an IT Support Technician to provide enhanced IT customer support. The role involves ensuring high levels of support for employees, managing software installations ...

Amicis Global

IT Support

Columbus, OH · On-site

$24 - $25/hr

Title: IT Customer Support Location: Columbus, OH 43219 Duration: 12+ Months Pay: $24/hr on W2 Executive Summary: The IT Service Desk Agent is the first point of contact for end users seeking ...

Amicis Global

IT Support

South Jordan, UT · On-site

$24 - $26/hr

Title: IT Customer Support Location: South Jordan, UT, 84095 Duration: 12+ Months Pay: $25/hr on W2 Executive Summary: The IT Service Desk Agent is the first point of contact for end users seeking ...

Next Step Systems

VP of Corporate IT

Charlotte, NC · On-site

$153K - $191K/yr

... IT Customer Support, IT Customer - Communications, IT Business Change Management, User Administration, System administration, and Network Administration. - Continually seek ways to leverage ...

Five Rivers IT, Inc.

IT Field Technician

Boston, MA · On-site

Attend customer support requests via phone, email, or in person. * Performing server and network ... Previous experience in IT, customer service, or other related fields * Ability to build rapport ...

SAIC

Customer Support Analyst

Quantico, VA · On-site

$80K - $120K/yr

Information Technology Subcategory: Site Support Schedule: Full-Time Shift: Day Job Travel: Yes ... ORA_ON_SITE Description SAIC is seeking a Customer Support Analyst to provide support to our DCSA ...

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It Customer Support information

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How much do it customer support jobs pay per hour?

As of Sep 3, 2026, the average hourly pay for it customer support in the United States is $19.20, according to ZipRecruiter salary data. Most workers in this role earn between $16.35 and $20.91 per hour, depending on experience, location, and employer.

What is an IT Customer Support specialist?

An IT Customer Support specialist is a professional who assists users in resolving technical issues related to computer systems, software, hardware, and networks. They provide support through various channels such as phone, email, chat, or in person. Their main goal is to ensure that users can effectively use technology by diagnosing problems, offering solutions, and guiding users through troubleshooting steps. IT Customer Support specialists also help with software installations, account management, and may escalate complex issues to higher-level technicians. Their role is essential for maintaining smooth IT operations within an organization.

How does an IT Customer Support specialist typically collaborate with other departments to resolve technical issues?

IT Customer Support professionals often work closely with other teams such as network administration, software development, and cybersecurity to resolve complex technical issues. When a problem cannot be resolved at the first level, support staff escalate the issue and coordinate with these specialized departments to diagnose and implement solutions. Effective communication and documentation are essential for seamless collaboration, ensuring that all parties have the necessary information to address the user's needs efficiently. This collaborative approach not only improves resolution times but also enhances the overall user experience.

What are the key skills and qualifications needed to thrive as an IT Customer Support specialist, and why are they important?

To thrive as an IT Customer Support Specialist, you need strong troubleshooting abilities, technical knowledge of computer systems and networks, and typically an associate’s degree or relevant certifications like CompTIA A+. Familiarity with ticketing systems, remote desktop tools, and common operating systems is essential. Excellent communication, patience, and problem-solving skills help build trust and efficiently resolve user issues. These competencies ensure effective technical support, high user satisfaction, and smooth IT operations within an organization.

What is the difference between It Customer Support vs Technical Support Specialist?

AspectIT Customer SupportTechnical Support Specialist
Required CredentialsTypically certifications like CompTIA A+, Network+, or vendor-specific certificationsSimilar certifications, often including CompTIA A+ and vendor-specific ones
Work EnvironmentHelp desks, call centers, remote support, on-site troubleshootingHelp desks, remote support, on-site technical troubleshooting
Employer & Industry UsageIT service providers, tech companies, corporate IT departmentsHardware vendors, software companies, IT service providers
Common Search & ComparisonIT Customer Support vs Technical Support Specialist

Both roles involve assisting users with technical issues, but IT Customer Support generally focuses on customer service and basic troubleshooting, while Technical Support Specialists often handle more complex technical problems and specialized hardware or software issues.

Which IT customer support job is the highest paid?

The highest-paid IT customer support roles are typically senior or specialized positions such as IT support managers, enterprise support engineers, or technical account managers, often earning six-figure salaries. These roles usually require advanced technical skills, certifications, and extensive experience in customer support or IT environments.
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What states have the most It Customer Support jobs?

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It Customer Support jobs near you
Infographic showing various It Customer Support job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 21% Part Time, and 5% Contract. Highlights an 88% Physical, 2% Hybrid, and 10% Remote job distribution, with an average salary of $39,926 per year, or $19.2 per hour.

IT Customer Support Specialist

Drees Homes

Fort Mitchell, KY • On-site

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 10 days ago

Drees Homes rating

7.9

Company rating: 7.9 out of 10

Based on 7 frontline employees who took The Breakroom Quiz

Job description

Overview

Drees Homes is a family-owned home builder with a passion for making custom homes easy. For over 95 years, we've cared for our employees and customers- earning recognition as the 18th largest privately owned builder in the country and building a culture of long-tenured employees.

We are proud to be a five-time U.S. Best Managed Company (2022-2026), a distinction sponsored by Deloitte Private and The Wall Street Journal, and to be Great Place to Work certified for the past four years.

Enrich your career at a company that values integrity, excellence, opportunity, stability, and success.

Headquartered in Fort Mitchell, Kentucky, Drees operates in twelve metropolitan areas: Greater Cincinnati (including Northern Kentucky), Cleveland, and Columbus, Ohio; Austin, Dallas, Houston, and San Antonio, Texas; Indianapolis, Indiana; Jacksonville, Florida; Nashville, Tennessee; Raleigh, North Carolina; and Washington, D.C.

Responsibilities/QualificationsDrees Homes is seeking a motivated and customer-focused Customer Support Specialist I to join our IT team. In this role, you will provide first-level technical support to end users across the organization, assisting with both hardware and software issues. This is a great opportunity for someone who enjoys problem-solving, delivering excellent service, and working in a fast-paced technical environment.

Key Responsibilities: 

  • Respond to and prioritize incoming support requests via phone, email, ticketing system, and in person
  • Create, track, and manage incidents and service requests within the IT ticketing system
  • Install, configure, troubleshoot, and resolve hardware, software, operating system, and networking issues
  • Diagnose and resolve system failures, malware issues, and other technical problems
  • Provide basic troubleshooting support to internal business partners
  • Assist with setup, configuration, and maintenance of company equipment including:
    • Computers and laptops
    • Printers and peripherals
    • Routers and networking devices
    • Kiosks and digital signage
  • Troubleshoot network connectivity issues for endpoints and remote users
  • Escalate complex issues to appropriate IT team members when needed
  • Maintain and update documentation for systems and applications
  • Stay current on emerging technologies and tools through training
  • Support IT projects and initiatives as assigned

 Knowledge and Skills:

  • Strong troubleshooting and problem-solving skills
  • Excellent communication and customer service abilities
  • Ability to manage multiple priorities in a fast-paced environment
  • Basic understanding of:
    • Windows operating systems
    • Networking concepts
    • Hardware and peripheral support
  • Experience with IT ticketing systems is a plus
  • A team-oriented mindset with a willingness to learn

Premier Benefits to Support YOU:

We offer a comprehensive benefits package, including:

  • Medical, dental and vision
  • Life, AD&D, and critical illness insurance
  • Wellness rewards
  • 401(k) savings plan
  • Profit Sharing
  • Paid time off increasing with tenure
  • Tuition reimbursement
  • Long and short disability and Parental leave
  • Employee discount program on the purchase of a Drees Home
  • Employee Assistance Program and much more!

Join a special team that works together to make Drees a successful company and a rewarding place to work.

Summary

Equal Opportunity Employer / Drug-Free Work Place

To learn more about Drees Homes, please visit our website - www.dreeshomes.com.

Employment Type: FULL_TIME

What Drees Homes employees say

Pay

Hours and flexibility

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