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It Customer Support Jobs in Reston, VA (NOW HIRING)

KBR

Senior IT Customer Support

Alexandria, VA · On-site

Title: Senior IT Customer Support Belong. Connect. Grow. with KBR! KBR's National Security Solutions team provides high-end engineering and advanced technology solutions to our customers in the ...

KBR, Inc.

Senior IT Customer Support

Alexandria, VA · On-site

Title: Senior IT Customer Support Belong. Connect. Grow. with KBR! KBR's National Security Solutions team provides high-end engineering and advanced technology solutions to our customers in the ...

SAIC

Customer Support Analyst

Quantico, VA · On-site

$80K - $120K/yr

Information Technology Subcategory: Site Support Schedule: Full-Time Shift: Day Job Travel: Yes ... ORA_ON_SITE Description SAIC is seeking a Customer Support Analyst to provide support to our DCSA ...

DCA Technology Partners

Be Seen First

IT Support Technician - Tier 1

Alexandria, VA · On-site

$45K - $60K/yr

IT Support Technician - Tier 1 Department: IT Reports to: Director of Managed IT Services Location ... This role serves as the frontline customer support point for technical issues, providing timely and ...

Fairfax County

Enterprise IT Technician

Fairfax, VA · On-site

$73K - $128K/yr

The Fairfax County Department of Information Technology is seeking an Enterprise IT Technician to ... Because the role provides hands-on technical support across multiple Customer Experience teams ...

Terrestris LLC

IT Field Support Lead

Washington, DC · On-site

$85K - $100K/yr

We are seeking an IT Field Support Lead to support the Internal Revenue Service's (IRS) Criminal ... You will also help improve the overall customer support experience by maintaining technical ...

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All JobsIt Customer Support JobsIt Customer Support Jobs in Reston, VA

It Customer Support information

See Reston, VA salary details

$12

$19

$29

How much do it customer support jobs pay per hour?

As of Sep 3, 2026, the average hourly pay for it customer support in Reston, VA is $19.97, according to ZipRecruiter salary data. Most workers in this role earn between $17.02 and $21.78 per hour, depending on experience, location, and employer.

What is an IT Customer Support specialist?

An IT Customer Support specialist is a professional who assists users in resolving technical issues related to computer systems, software, hardware, and networks. They provide support through various channels such as phone, email, chat, or in person. Their main goal is to ensure that users can effectively use technology by diagnosing problems, offering solutions, and guiding users through troubleshooting steps. IT Customer Support specialists also help with software installations, account management, and may escalate complex issues to higher-level technicians. Their role is essential for maintaining smooth IT operations within an organization.

How does an IT Customer Support specialist typically collaborate with other departments to resolve technical issues?

IT Customer Support professionals often work closely with other teams such as network administration, software development, and cybersecurity to resolve complex technical issues. When a problem cannot be resolved at the first level, support staff escalate the issue and coordinate with these specialized departments to diagnose and implement solutions. Effective communication and documentation are essential for seamless collaboration, ensuring that all parties have the necessary information to address the user's needs efficiently. This collaborative approach not only improves resolution times but also enhances the overall user experience.

What are the key skills and qualifications needed to thrive as an IT Customer Support specialist, and why are they important?

To thrive as an IT Customer Support Specialist, you need strong troubleshooting abilities, technical knowledge of computer systems and networks, and typically an associate’s degree or relevant certifications like CompTIA A+. Familiarity with ticketing systems, remote desktop tools, and common operating systems is essential. Excellent communication, patience, and problem-solving skills help build trust and efficiently resolve user issues. These competencies ensure effective technical support, high user satisfaction, and smooth IT operations within an organization.

What is the difference between It Customer Support vs Technical Support Specialist?

AspectIT Customer SupportTechnical Support Specialist
Required CredentialsTypically certifications like CompTIA A+, Network+, or vendor-specific certificationsSimilar certifications, often including CompTIA A+ and vendor-specific ones
Work EnvironmentHelp desks, call centers, remote support, on-site troubleshootingHelp desks, remote support, on-site technical troubleshooting
Employer & Industry UsageIT service providers, tech companies, corporate IT departmentsHardware vendors, software companies, IT service providers
Common Search & ComparisonIT Customer Support vs Technical Support Specialist

Both roles involve assisting users with technical issues, but IT Customer Support generally focuses on customer service and basic troubleshooting, while Technical Support Specialists often handle more complex technical problems and specialized hardware or software issues.

Which IT customer support job is the highest paid?

The highest-paid IT customer support roles are typically senior or specialized positions such as IT support managers, enterprise support engineers, or technical account managers, often earning six-figure salaries. These roles usually require advanced technical skills, certifications, and extensive experience in customer support or IT environments.
It Customer Support jobs near you
Infographic showing various It Customer Support job openings in Reston, VA as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 22% Part Time, and 4% Contract. Highlights an 87% Physical, 2% Hybrid, and 11% Remote job distribution, with an average salary of $41,537 per year, or $20 per hour.

IT Customer Support Journeyman

AHU Technologies, Inc.

Washington, DC • On-site

$21 - $24/hr

Full-time

Re-posted yesterday

Job description


Short Description:
Seeking an IT Customer Support professional to provide technical assistance to the Client staff, supporting computer systems within a Windows-based environment.
Complete Description:
Employment Type: Contract w2/1099/C2C
The Client is the leading authority on energy and environmental issues affecting the District of Columbia. Using a combination of regulations, outreach, education, and incentives, our agency administers programs and services to fulfill our mission. We work collaboratively with other government agencies, residents, businesses, and institutions to promote environmentally responsible behavior that will lead to a more sustainable urban environment.
Responsibilities
  1. Provides technical assistance to computer system users in a Windows-based environment.
  2. Configures, prepares, and deploys new desktop and laptop computers for staff, including installation of required software and security tools.
  3. Deploys and configures mobile devices, including iPads and iPhones, ensuring proper enrollment, security compliance, and application setup.
  4. Identifies, researches, and resolves software-related issues involving Microsoft 365 applications, Adobe products, email, Microsoft Teams, and OneDrive.
  5. Responds to telephone calls, emails, and personnel requests for desktop and mobile device support.
  6. Documents, tracks, and monitors reported issues to ensure timely and complete resolution.
  7. Provides support for printing devices, including installation of printers, troubleshooting printing issues, and replacement of consumables.
  8. Provides support for office copier machines, including installation of print queue troubleshooting copier issues, and replacement of consumables.
  9. Assists users with Cisco conference room technology, Webex and Microsoft Teams meeting setup, and connectivity troubleshooting.
  10. Provides support for various computer peripherals including wireless keyboards, mice, scanners, local printers, and wireless headsets.
  11. Answers questions and resolves computer problems for clients in person, via telephone, or through remote support tools.
  12. Follows procedures and maintains inventory and asset management for computers, mobile devices, printers, and related equipment, including tracking assignments, returns, and lifecycle status.
  13. Reads and interprets technical manuals and documentation to support troubleshooting and system maintenance.
  14. Utilizes diagnostic tools and reference materials to assist in resolving hardware and software issues.
  15. Maintains knowledge of commonly used concepts, practices, and procedures within desktop support and enterprise IT environments.
  16. Communicates clearly and effectively with end users and IT team members.
  17. Assists with coordination and implementation of system upgrades, patches, and new hardware/software deployments.
  18. Provides accurate and complete answers to general computing and administrative questions in a timely manner.
  19. Implements and supports shared software, including operating systems, configuration management tools, and standard enterprise software applications.
  20. Communicates status updates clearly and provides timely reporting on work activities, task progress, and issue resolution.

Bachelor's degree or equivalent experience
Skills Matrix
• 6-10 yrs. providing technical support to computer system users by telephone, email, etc.
• 6-10 yrs. maintaining personal computers, systems and printers
• 6-10 yrs. installing and troubleshooting computer operating systems and software
• Bachelor's degree in IT or related field or equivalent experience
Compensation: $21.00 - $24.00 per hour
About Us
AHU Technologies INCis an IT consulting and permanent staffing firm that meets and exceeds the evolving IT service needs of leading corporations within the United States. We have been providing IT solutions to customers from different industry sectors, helping them control costs and release internal resources to focus on strategic issues.
AHU Technologies INC was co-founded by visionary young techno-commercial entrepreneurs who remain as our principal consultants. Maintaining working relationships with a cadre of other highly skilled independent consultants, we have a growing number of resources available for development projects. We are currently working on Various projects such as media entertainment, ERP Solutions, data warehousing, Web Applications, Telecommunications and medical to our clients all over the world.

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