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It Customer Support Jobs in Reston, VA (NOW HIRING)

Pratum Companies

IT Support Specialist

Gaithersburg, MD · On-site

$69 - $75/hr

Position Summary We are seeking an experienced and customer-focused IT Support Specialist to provide technical support to employees across the organization. The ideal candidate will have 3-5 years of ...

Amatriot Group, LLC

IT Support Analyst

Bethesda, MD

$65/hr

User Support, Access Control, and Customer Service * Assist with user account management ... Bachelor's degree in Computer Science, Information Systems, Information Technology, Engineering, or ...

TECHEAD

IT Support Specialist

Gaithersburg, MD · On-site

$25 - $27/hr

Compensation: $25-27/hr We are looking for a motivated IT Support Specialist to join our team. In ... Strong communication skills and a customer-service mindset. * Analytical problem-solving ability ...

New

ManTech

Enterprise IT Support Officer

Mclean, VA · On-site

$119K - $199K/yr

MANTECH seeks a motivated, career and customer-oriented Enterprise IT Support Officer to join our team in McLean, VA. In this role, you will deliver concierge-level IT support to VIP and Executive ...

POWERX

IT Support Specialist

Chantilly, VA · On-site

The IT Support Specialist is responsible for supporting and maintaining the company's information ... Customer service-orientated mindset. * Serve as Tier 3 escalation, mentor the service desk, and ...

Revel Staffing

IT Support Supervisor

Mount Vernon, VA · Remote

$80K - $115K/hr

We are seeking an experienced IT Support Supervisor to lead a remote team focused on IT training, application support, systems readiness, and end-user success. This role is ideal for a hands-on ...

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All JobsIt Customer Support JobsIt Customer Support Jobs in Reston, VA

It Customer Support information

See Reston, VA salary details

$12

$19

$29

How much do it customer support jobs pay per hour?

As of Sep 3, 2026, the average hourly pay for it customer support in Reston, VA is $19.97, according to ZipRecruiter salary data. Most workers in this role earn between $17.02 and $21.78 per hour, depending on experience, location, and employer.

What is an IT Customer Support specialist?

An IT Customer Support specialist is a professional who assists users in resolving technical issues related to computer systems, software, hardware, and networks. They provide support through various channels such as phone, email, chat, or in person. Their main goal is to ensure that users can effectively use technology by diagnosing problems, offering solutions, and guiding users through troubleshooting steps. IT Customer Support specialists also help with software installations, account management, and may escalate complex issues to higher-level technicians. Their role is essential for maintaining smooth IT operations within an organization.

How does an IT Customer Support specialist typically collaborate with other departments to resolve technical issues?

IT Customer Support professionals often work closely with other teams such as network administration, software development, and cybersecurity to resolve complex technical issues. When a problem cannot be resolved at the first level, support staff escalate the issue and coordinate with these specialized departments to diagnose and implement solutions. Effective communication and documentation are essential for seamless collaboration, ensuring that all parties have the necessary information to address the user's needs efficiently. This collaborative approach not only improves resolution times but also enhances the overall user experience.

What are the key skills and qualifications needed to thrive as an IT Customer Support specialist, and why are they important?

To thrive as an IT Customer Support Specialist, you need strong troubleshooting abilities, technical knowledge of computer systems and networks, and typically an associate’s degree or relevant certifications like CompTIA A+. Familiarity with ticketing systems, remote desktop tools, and common operating systems is essential. Excellent communication, patience, and problem-solving skills help build trust and efficiently resolve user issues. These competencies ensure effective technical support, high user satisfaction, and smooth IT operations within an organization.

What is the difference between It Customer Support vs Technical Support Specialist?

AspectIT Customer SupportTechnical Support Specialist
Required CredentialsTypically certifications like CompTIA A+, Network+, or vendor-specific certificationsSimilar certifications, often including CompTIA A+ and vendor-specific ones
Work EnvironmentHelp desks, call centers, remote support, on-site troubleshootingHelp desks, remote support, on-site technical troubleshooting
Employer & Industry UsageIT service providers, tech companies, corporate IT departmentsHardware vendors, software companies, IT service providers
Common Search & ComparisonIT Customer Support vs Technical Support Specialist

Both roles involve assisting users with technical issues, but IT Customer Support generally focuses on customer service and basic troubleshooting, while Technical Support Specialists often handle more complex technical problems and specialized hardware or software issues.

Which IT customer support job is the highest paid?

The highest-paid IT customer support roles are typically senior or specialized positions such as IT support managers, enterprise support engineers, or technical account managers, often earning six-figure salaries. These roles usually require advanced technical skills, certifications, and extensive experience in customer support or IT environments.
It Customer Support jobs near you
Infographic showing various It Customer Support job openings in Reston, VA as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 22% Part Time, and 4% Contract. Highlights an 87% Physical, 2% Hybrid, and 11% Remote job distribution, with an average salary of $41,537 per year, or $20 per hour.

IT Support Specialist

Eagle Hill Consulting

Arlington, VA • On-site

$65K - $80K/yr

Other

Medical, Dental, Vision, Life, Retirement, PTO

Posted 12 days ago

Job description

About the Company
Eagle Hill is a nationally recognized, award-winning consulting firm based in the Washington, DC area. We pride ourselves on our unconventional approach to solving business challenges, with a focus on delivering value above expectations. Our collective of talented consultants encourages each other to bring their unique perspectives and experiences to deliver impact-focused solutions for our clients. The result is a working environment that fosters bold thinking, collaboration, and client-centered solutions.
Description
Eagle Hill is seeking an IT Support Specialist to join our internal Information Technology team. This role serves as a primary point of contact for employee technology needs, providing hands-on support and helping ensure our devices, applications, and collaboration tools operate effectively. This is an on-site position; applicants must be willing and able to work from our office in Arlington, VA Monday through Friday. Preferred on-site hours are between 7:00 am - 5:00 pm.
Working closely with the IT Manager, the IT Support Specialist will troubleshoot day-to-day technology issues and support Microsoft 365, endpoint technologies, and other internal IT systems. We're looking for someone who is customer-focused, resourceful, and eager to learn. This role offers opportunities to build skills in endpoint management, cloud technologies, automation, and systems administration.
Key Responsibilities
Internal IT Operations
  • Provide responsive, customer-focused IT support to Eagle Hill employees
  • Set-up, configure, and deploy PCs and other end-user technology. Including all onboarding and offboarding tasks
  • Troubleshoot all office hardware, software, and network issues
  • Support Microsoft 365 accounts, MFA, and access controls
  • Support office IT infrastructure (Wi-Fi, printers, meeting room tech, office cameras, etc.)
  • Maintain IT asset inventory and lifecycle tracking
  • Handle support requests via ticketing systems, email, chat, and in-person
  • Follow and improve IT documentation and operational procedures
  • Additional Facilities responsibilities as needed.

Microsoft 365, Power Platform and AI Tools
  • Support Microsoft 365 tools, including Teams, Outlook, OneDrive, and SharePoint.
  • Provide basic SharePoint and Power Platform support.
  • Support and troubleshoot Power Apps and Power Automate solutions.
  • Support employee use of Microsoft Copilot and other approved AI tools.

Documentation & Continuous Improvement
  • Create and maintain technical documentation and user guides
  • Document workflows, applications, and IT processes
  • Contribute to process improvement and digital transformation initiatives

Required:
  • Bachelor's degree in IT, Computer Science, or related field (or equivalent experience)
  • 1-3 years of experience in IT support / helpdesk / internal IT operations
  • Experience with Windows OS and Microsoft 365
  • Experience with MS Azure/Entra
  • Experience with MS InTune
  • Basic understanding of Microsoft Power Apps and Power Automate
  • Basic understanding of AI tools, chatbots, or automation platforms
  • Ability to manage multiple tasks independently
  • Strong troubleshooting and problem-solving skills
  • Strong customer service skills and a commitment to providing a positive employee experience
  • Strong written and verbal communication skills
  • Must be legally authorized to work in the United States without the need for employer sponsorship, now or at any time in the future

Desired:
  • Relevant IT certifications, such as CompTIA A+, Microsoft 365/Endpoint Administrator, Power Platform Fundamentals, Azure Fundamentals, Network+, Security+, or ITIL 4 Foundation
  • Experience with Microsoft Intune, Windows Autopilot, Azure, Entra ID, or similar endpoint and identity management tools
  • Familiarity with PowerShell, Python, or other scripting and automation tools
  • Experience with SharePoint, Power Apps, or Power Automate
  • Exposure to Azure, AI tools, or other emerging workplace technologies
  • Experience with IT asset management, employee onboarding/offboarding, or ticketing systems

Compensation: A reasonable expectation for a starting annual salary range is: $65,000 - $80,000. This range is reflective of the Washington, DC metropolitan area. When extending offers we consider level of experience and location.
Benefits: Eagle Hill employees are eligible to participate in 100% employer-paid Medical, Dental and Vision plans, as well as in our 401(k) and commuter benefit programs. Employees are also eligible for short- and long-term disability, life insurance, FSA, PTO, and annual bonus benefits. Employees are subject to the terms, conditions, and limitations of each benefit program and the applicable plan documents.
Application Process: We follow a competency-based and holistic interview approach designed to hire the most qualified candidates to join our team and position them for future success.
Eagle Hill Consulting, LLC is an Equal Opportunity Employer.
In compliance with the American with Disabilities Act Amendments Act (ADAAA), if you have a disability and would like to request an accommodation in order to apply for a position with Eagle Hill Consulting, LLC, please call 703-229-8600 or e-mail careers@eaglehillconsulting.com.
Eagle Hill Consulting, LLC is an award-winning consultancy that provides management consulting services in the areas of strategy and performance, talent and change management. Eagle Hill works with a range of public, private, and non-profit organizations in the Washington, DC, Seattle, and Boston metropolitan areas and across the nation. A recognized leader, Eagle Hill has earned awards from the Washington Business Journal and Washingtonian as a top place to work. More information is available at www.eaglehillconsulting.com.

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