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It Customer Support Jobs in Reston, VA (NOW HIRING)

Nwis

IT Support Services

Arlington, VA

$77K - $163K/yr

S. Government customer to provide support for onsite incident response to civilian Government ... and IT support operations to be a member of the IT support services desk in the customer ...

Nightwing

IT Support Services

Arlington, VA · On-site

$77K - $163K/yr

S. Government customer to provide support for onsite incident response to civilian Government ... and IT support operations to be a member of the IT support services desk in the customer ...

MANTECH

Enterprise IT Support Officer

Mclean, VA · On-site

$21.75 - $30/hr

MANTECH seeks a motivated, career and customer-oriented Enterprise IT Support Officer to join our team in McLean, VA. In this role, you will deliver concierge-level IT support to VIP and Executive ...

Nwis

IT Support Services

Arlington, VA · On-site

$77K - $163K/yr

S. Government customer to provide support for onsite incident response to civilian Government ... and IT support operations to be a member of the IT support services desk in the customer ...

Nightwing

IT Support Services

Arlington, VA · On-site

$77K - $163K/yr

S. Government customer to provide support for onsite incident response to civilian Government ... and IT support operations to be a member of the IT support services desk in the customer ...

MANTECH

Enterprise IT Support Officer

Mclean, VA · On-site

$21.75 - $30/hr

MANTECH seeks a motivated, career and customer-oriented Enterprise IT Support Officer to join our team in McLean, VA. In this role, you will deliver concierge-level IT support to VIP and Executive ...

Spaark

IT Support

Falls Church, VA · On-site

$65 - $80/hr

Information Technology As IT Support at SPAARK, you will support the Mission Integration Records Management Division staff under the PFPA. * The contractor shall be responsible for coordinating with ...

New

CACI

IT Project Support

Mclean, VA · On-site

$61K - $129K/yr

Information Technology Time Type: Part time Minimum Clearance Required to Start: TS/SCI with ... Requirements formulation Tier 1/2 customer support System testing and integration Minimum 10 years ...

CACI

IT Project Support

Chantilly, VA · On-site

$61K - $129K/yr

Information Technology Time Type: Part time Minimum Clearance Required to Start: TS/SCI with ... Requirements formulation Tier 1/2 customer support System testing and integration Minimum 10 years ...

CACI International, Inc.

IT Project Support

Chantilly, VA · On-site

$61K - $129K/yr

Information Technology Time Type: Part time Minimum Clearance Required to Start: TS/SCI with ... Tier 1/2 customer support * System testing and integration * Minimum 10 years of professional IT ...

System One

IT Support Tech

Washington, DC · On-site

$28.54/hr

Job Title: IT Support Tech Location: Washington, DC Type: Contract Compensation: $28.54 Work Model ... Participate in continuous service improvement activities aligned with operational and customer ...

Global Strategy Group

IT Support Engineer

Washington, DC · On-site

$65 - $80/hr

We are seeking an IT Support Engineer to join the Information Technology team. This role serves as ... Deliver exceptional customer service by taking ownership of technical issues through resolution.

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Showing results 21-40

All JobsIt Customer Support JobsIt Customer Support Jobs in Reston, VA

It Customer Support information

See Reston, VA salary details

$12

$19

$29

How much do it customer support jobs pay per hour?

As of Sep 3, 2026, the average hourly pay for it customer support in Reston, VA is $19.97, according to ZipRecruiter salary data. Most workers in this role earn between $17.02 and $21.78 per hour, depending on experience, location, and employer.

What is an IT Customer Support specialist?

An IT Customer Support specialist is a professional who assists users in resolving technical issues related to computer systems, software, hardware, and networks. They provide support through various channels such as phone, email, chat, or in person. Their main goal is to ensure that users can effectively use technology by diagnosing problems, offering solutions, and guiding users through troubleshooting steps. IT Customer Support specialists also help with software installations, account management, and may escalate complex issues to higher-level technicians. Their role is essential for maintaining smooth IT operations within an organization.

How does an IT Customer Support specialist typically collaborate with other departments to resolve technical issues?

IT Customer Support professionals often work closely with other teams such as network administration, software development, and cybersecurity to resolve complex technical issues. When a problem cannot be resolved at the first level, support staff escalate the issue and coordinate with these specialized departments to diagnose and implement solutions. Effective communication and documentation are essential for seamless collaboration, ensuring that all parties have the necessary information to address the user's needs efficiently. This collaborative approach not only improves resolution times but also enhances the overall user experience.

What are the key skills and qualifications needed to thrive as an IT Customer Support specialist, and why are they important?

To thrive as an IT Customer Support Specialist, you need strong troubleshooting abilities, technical knowledge of computer systems and networks, and typically an associate’s degree or relevant certifications like CompTIA A+. Familiarity with ticketing systems, remote desktop tools, and common operating systems is essential. Excellent communication, patience, and problem-solving skills help build trust and efficiently resolve user issues. These competencies ensure effective technical support, high user satisfaction, and smooth IT operations within an organization.

What is the difference between It Customer Support vs Technical Support Specialist?

AspectIT Customer SupportTechnical Support Specialist
Required CredentialsTypically certifications like CompTIA A+, Network+, or vendor-specific certificationsSimilar certifications, often including CompTIA A+ and vendor-specific ones
Work EnvironmentHelp desks, call centers, remote support, on-site troubleshootingHelp desks, remote support, on-site technical troubleshooting
Employer & Industry UsageIT service providers, tech companies, corporate IT departmentsHardware vendors, software companies, IT service providers
Common Search & ComparisonIT Customer Support vs Technical Support Specialist

Both roles involve assisting users with technical issues, but IT Customer Support generally focuses on customer service and basic troubleshooting, while Technical Support Specialists often handle more complex technical problems and specialized hardware or software issues.

Which IT customer support job is the highest paid?

The highest-paid IT customer support roles are typically senior or specialized positions such as IT support managers, enterprise support engineers, or technical account managers, often earning six-figure salaries. These roles usually require advanced technical skills, certifications, and extensive experience in customer support or IT environments.
It Customer Support jobs near you
Infographic showing various It Customer Support job openings in Reston, VA as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 22% Part Time, and 4% Contract. Highlights an 87% Physical, 2% Hybrid, and 11% Remote job distribution, with an average salary of $41,537 per year, or $20 per hour.

OUC IT Services Tier II (PT Support)

Synergetic Information Systems, Inc

Washington, DC • On-site

$24.25 - $33.50/hr

Other

Posted 12 days ago

Job description

The Tier II technician provides direct technical support for the District’s 911 and 311 call floors, per OUC’s mission to ensure uninterrupted operation of 91/311-critical applications, hardware, and communication systems. The resource troubleshoots and maintains call floor workstations, CAD (Computer Aided Dispatch) and other mission critical 911/311 applications, voice recording systems, and other integrated platforms used by call takers and dispatchers. In addition, the technician supports the MDC division by imaging, configuring, and repairing mobile devices, routers, and tablets deployed in first responder (Fire/Police) vehicles. This role requires monitoring and escalating network and system performance issues, performing software updates and patching, and coordinating with internal IT and vendor partners to resolve incidents quickly, troubleshoot technical issues, and prevent service disruption.

Shift time 2 PM – Midnight.

Required skillsets.

·       6-10 yrs. designing, developing, and testing computer systems and components

·       Bachelor’s degree in IT or related field or equivalent experience

·       Experience with IT lifecycle management, performance monitoring, and QA – 2 Years

·       Experience with IT system security principles and technical documentation. – 2 Years

·       Support in the research, evaluation and integration of new technologies – 2 Years

·       Experience with IT security principles, methods, and tools utilized for IT security & support applications. – 2 Years

·       Experience with operating systems installation and configuration procedures to assist in installing & maintaining the operating system environment. – 2 Years

·       Experience with network standards, and network management tools to perform routine network configuration management functions. – 2 Years

·       Experience with maintaining database operations and assisting in database restoration. – 2 Years

·       Experience monitoring system performance & recovering data from backup in the event of hardware / software failure. – 2 Years

·       Experience with customer support, problem resolution databases, and troubleshooting techniques – 2 Years

·       A+ or Network+ certifications preferred but not required -Highly desired

 

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