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It Customer Support Jobs (NOW HIRING)

US Department of the Army

$106K/yr

One year of specialized experience which includes 1. Managing day-to-day operations of an Information Technology (IT) customer support, desktop, or network infrastructure organization; 2. Ensuring ...

Reinsurance Associate Inc.

IT Support Specialist

Fenton, MO · On-site

$50K - $62K/yr

For over 30 years, we've helped customers, lenders, insurance partners, and dealerships succeed ... We're looking for an IT Support Specialist who enjoys solving problems, helping people, and growing ...

Calm Computing Inc

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Level 2 IT Support Technician / Customer Support Professional

Sacramento, CA

$23 - $31.50/hr

Sacramento, CA Job Type: Full-Time About Us We are a growing managed IT services company focused on delivering exceptional technology support with a strong emphasis on customer service and ...

Artesia General Hospital

IT SUPPORT ANALYST-

Artesia, NM · On-site

$25.68 - $39.08/hr

Job Summary: IT Support Analyst is responsible for first-line triaging and prioritizing all ... Create service tickets for customer issues and escalate unresolved issues according to standard ...

Reinsurance Associate Inc.

IT Support Specialist

Fenton, MO · On-site

$50K - $62K/yr

For over 30 years, we've helped customers, lenders, insurance partners, and dealerships succeed ... We're looking for an IT Support Specialist who enjoys solving problems, helping people, and growing ...

Sentinel Blue

IT Support Technician

Charleston, SC

$42K - $55K/yr

This role is for an entry-level IT support person or administrator with strong customer service skills . Our ideal person for this role is a natural communicator, empathetic and technically-inclined.

Sentinel Blue

IT Support Technician

Charleston, SC · On-site

$42K - $55K/yr

This role is for an entry-level IT support person or administrator with strong customer service skills . Our ideal person for this role is a natural communicator, empathetic and technically-inclined.

ASRC Federal

IT System Support Specialist

Albuquerque, NM · On-site

$60 - $80/hr

The System Support Specialist manages and maintains mission-critical IT systems and ensures all ... Handle and respond to customer calls, emails, and trouble tickets to include troubleshooting ...

New

asrcfh

IT System Support Specialist

Albuquerque, NM · On-site

The System Support Specialist manages and maintains mission-critical IT systems and ensures all ... Handle and respond to customer calls, emails, and trouble tickets to include troubleshooting ...

KB Global Inc

IT Support Technician

Pompano Beach, FL · On-site

$20.25 - $27.75/hr

Looking for an IT Support Technician to provide remote and on-site support. The right candidate ... This person will be comfortable talking on the phone, supporting customers, and have a good general ...

Coforge

Service Now IT Support

Charleston, WV · On-site

Job Title: Service Now IT Support Key Skills: IT Service Desk / Technical Support, Incident ... Strong troubleshooting, customer support, ITSM process knowledge, and excellent communication ...

Ivy Tech

IT Support (Evansville)

Evansville, IN

$18 - $19.25/hr

Under the direction of the IT Director, the IT Support position will provide support of the daily ... REQUIRED: * Must possess good customer service and organizational skills * Must possess good ...

Curant Health Georgia, LLC

$52 - $68/hr

This individual should have experience in meeting and exceeding customer service SLAs. This role requires flexibility to be available for on-call rotational support. Responsibilities The IT Support ...

New

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All JobsIt Customer Support Jobs

It Customer Support information

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$12

$19

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How much do it customer support jobs pay per hour?

As of Sep 3, 2026, the average hourly pay for it customer support in the United States is $19.20, according to ZipRecruiter salary data. Most workers in this role earn between $16.35 and $20.91 per hour, depending on experience, location, and employer.

What is an IT Customer Support specialist?

An IT Customer Support specialist is a professional who assists users in resolving technical issues related to computer systems, software, hardware, and networks. They provide support through various channels such as phone, email, chat, or in person. Their main goal is to ensure that users can effectively use technology by diagnosing problems, offering solutions, and guiding users through troubleshooting steps. IT Customer Support specialists also help with software installations, account management, and may escalate complex issues to higher-level technicians. Their role is essential for maintaining smooth IT operations within an organization.

How does an IT Customer Support specialist typically collaborate with other departments to resolve technical issues?

IT Customer Support professionals often work closely with other teams such as network administration, software development, and cybersecurity to resolve complex technical issues. When a problem cannot be resolved at the first level, support staff escalate the issue and coordinate with these specialized departments to diagnose and implement solutions. Effective communication and documentation are essential for seamless collaboration, ensuring that all parties have the necessary information to address the user's needs efficiently. This collaborative approach not only improves resolution times but also enhances the overall user experience.

What are the key skills and qualifications needed to thrive as an IT Customer Support specialist, and why are they important?

To thrive as an IT Customer Support Specialist, you need strong troubleshooting abilities, technical knowledge of computer systems and networks, and typically an associate’s degree or relevant certifications like CompTIA A+. Familiarity with ticketing systems, remote desktop tools, and common operating systems is essential. Excellent communication, patience, and problem-solving skills help build trust and efficiently resolve user issues. These competencies ensure effective technical support, high user satisfaction, and smooth IT operations within an organization.

What is the difference between It Customer Support vs Technical Support Specialist?

AspectIT Customer SupportTechnical Support Specialist
Required CredentialsTypically certifications like CompTIA A+, Network+, or vendor-specific certificationsSimilar certifications, often including CompTIA A+ and vendor-specific ones
Work EnvironmentHelp desks, call centers, remote support, on-site troubleshootingHelp desks, remote support, on-site technical troubleshooting
Employer & Industry UsageIT service providers, tech companies, corporate IT departmentsHardware vendors, software companies, IT service providers
Common Search & ComparisonIT Customer Support vs Technical Support Specialist

Both roles involve assisting users with technical issues, but IT Customer Support generally focuses on customer service and basic troubleshooting, while Technical Support Specialists often handle more complex technical problems and specialized hardware or software issues.

Which IT customer support job is the highest paid?

The highest-paid IT customer support roles are typically senior or specialized positions such as IT support managers, enterprise support engineers, or technical account managers, often earning six-figure salaries. These roles usually require advanced technical skills, certifications, and extensive experience in customer support or IT environments.
More about It Customer Support jobs

What cities are hiring for It Customer Support jobs?

Cities with the most It Customer Support job openings:

What states have the most It Customer Support jobs?

States with the most job openings for It Customer Support jobs include:

It Customer Support jobs near you
Infographic showing various It Customer Support job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 21% Part Time, and 5% Contract. Highlights an 88% Physical, 2% Hybrid, and 10% Remote job distribution, with an average salary of $39,926 per year, or $19.2 per hour.

Information Technology Support Manager

M THEORY CONSULTING GROUP LLC

Los Angeles, CA • On-site

$125K - $150K/yr

Full-time

Re-posted 19 hours ago

Job description

About This Opportunity

M-Theory Group is a 30-year-old organization that operates like a startup—constantly innovating, scaling, and pushing boundaries in technology. We've recently acquired a data center, built out a sophisticated AI infrastructure stack, and continue to expand our capabilities across data engineering, cybersecurity, compliance, and managed services. We're growing year over year, and we need an experienced technical leader to shape how we deliver support excellence at scale. As IT Support Manager, you won't just manage operations—you'll architect how M-Theory's entire customer-facing support ecosystem evolves. This is a critical role that directly influences how thousands of users and customers experience our technical expertise and reliability.

About the Role

This is a full-time, on-site position based in Los Angeles. You'll lead and mentor our entire customer support operations—managing the help desk, coordinating our managed services team, and overseeing our field dispatch operations. You'll set the tone for technical excellence, response times, and customer satisfaction across every support interaction. Your responsibilities include:

  • Leading and mentoring the IT support team, setting service-level expectations, and fostering a culture of technical excellence
  • Overseeing help desk operations, managed services delivery, and field dispatch coordination
  • Diagnosing and resolving complex hardware, software, network, and infrastructure issues—and empowering your team to do the same
  • Monitoring system performance and coordinating with infrastructure and security teams on enterprise-wide initiatives
  • Managing incident escalation, troubleshooting processes, and documentation standards
  • Partnering with business and customer stakeholders to understand technology needs and improve user experience
  • Implementing process improvements, best practices, and ITSM methodologies to drive efficiency and service quality
  • Contributing to IT policies, procedures, and continuous improvement as we scale
What We're Looking For

You're an experienced technical leader with hands-on expertise and the ability to get in the trenches when needed. You understand systems, networks, infrastructure, and end-user environments deeply—and you can translate that knowledge into team leadership and process excellence.

  • Strong background in technical support and troubleshooting, with ability to diagnose and resolve complex hardware, software, network, and infrastructure issues
  • Deep knowledge of IT operations, including systems, networks, cloud services, and end-user computing environments
  • Demonstrated experience in IT management: team leadership, performance coaching, workload prioritization, and vendor coordination
  • Proficiency with ticketing systems, monitoring tools, and ITSM frameworks (ITIL, or similar methodologies)
  • Excellent communication and interpersonal skills; ability to collaborate with technical and non-technical stakeholders
  • Proven ability to manage multiple priorities in a fast-paced environment and drive process improvements
  • Bachelor's degree in Information Technology, Computer Science, or related field (or equivalent practical experience)
  • Relevant certifications such as ITIL, CompTIA A+, Network+, or Microsoft/Cloud certifications preferred
Why Join M-Theory Group

You'll work for an organization with three decades of stability and proven track record, paired with the innovation mindset and growth trajectory of a startup. You'll have the autonomy to shape support operations as we scale, access to cutting-edge technology and infrastructure, and the opportunity to work alongside talented engineers, security professionals, and data scientists. You'll directly influence how customers experience M-Theory's technical excellence.