ZipRecruiter

Log In

1

It Customer Support Jobs in Tennessee (NOW HIRING)

Nextech

IT Support Specialist

Franklin, TN

Success in this position requires a strong customer-service mindset, adaptability, and a ... Stay current on emerging technologies, security practices, and IT support trends. Required Skills

August Bioservices

Manager, IT Support

Nashville, TN

The Manager, IT Support is responsible for leading IT support operations and ensuring reliable, secure, and compliant technology services across August Bio. This is a highly hands-on leadership role ...

August Bioservices

Manager, IT Support

Nashville, TN

The Manager, IT Support is responsible for leading IT support operations and ensuring reliable, secure, and compliant technology services across August Bio. This is a highly hands-on leadership role ...

August Bioservices

Manager, IT Support

Nashville, TN · On-site

The Manager, IT Support is responsible for leading IT support operations and ensuring reliable, secure, and compliant technology services across August Bio. This is a highly hands-on leadership role ...

FirstBank

IT Support Specialist

Nashville, TN · On-site

Associate must provide top quality IT Support to all employees throughout the FirstBank ... Provide exceptional customer service to all FirstBank associates and partners. * Basic ...

Metric DCX

IT Support Specialist

Nashville, TN · On-site

IT Support Specialist - Nashville About the Role We are seeking an IT Support Specialist to join an IT team for a Construction Firm. This role provides remote and deskside technical support, assists ...

FirstBank

IT Support Specialist

Nashville, TN · On-site

Associate must provide top quality IT Support to all employees throughout the FirstBank ... Provide exceptional customer service to all FirstBank associates and partners. * Basic ...

FirstBank

IT Support Specialist

Nashville, TN · On-site

Associate must provide top quality IT Support to all employees throughout the FirstBank ... Provide exceptional customer service to all FirstBank associates and partners. * Basic ...

Revel Staffing

IT Support Supervisor

Memphis, TN · Remote

$80K - $115K/hr

We are seeking an experienced IT Support Supervisor to lead a remote team focused on IT training, application support, systems readiness, and end-user success. This role is ideal for a hands-on ...

SpaceXAI

Supervisor, IT Support

Memphis, TN · On-site

$91K - $137K/yr

This person will manage a world-class team of IT Services Technicians focused on supporting end ... Excellent customer service skills to work effectively with clients. * Possess excellent ...

Truxton

IT Support Technician

Nashville, TN

$20.75 - $28.50/hr

Description The IT Support Technician serves as the primary frontline support contact for Truxton ... Strong customer service mindset with the ability to communicate clearly and professionally with ...

Careers at Truxton

IT Support Technician

Nashville, TN · On-site

$20.75 - $28.50/hr

The IT Support Technician serves as the primary frontline support contact for Truxton employees ... Strong customer service mindset with the ability to communicate clearly and professionally with ...

GDI Infotech

IT SUpport Engineer

Nashville, TN · On-site

IT Support Engineer Location: Nashville, TN (Hybrid) Employment Type: Direct Hire or Contract-to-Hire We are a growing Managed Service Provider supporting clients across multiple industries and are ...

next page

Showing results 1-20

All JobsIt Customer Support JobsIt Customer Support Jobs in Tennessee

It Customer Support information

See Tennessee salary details

$10

$17

$25

How much do it customer support jobs pay per hour?

As of Sep 3, 2026, the average hourly pay for it customer support in Tennessee is $17.42, according to ZipRecruiter salary data. Most workers in this role earn between $14.86 and $18.99 per hour, depending on experience, location, and employer.

What is an IT Customer Support specialist?

An IT Customer Support specialist is a professional who assists users in resolving technical issues related to computer systems, software, hardware, and networks. They provide support through various channels such as phone, email, chat, or in person. Their main goal is to ensure that users can effectively use technology by diagnosing problems, offering solutions, and guiding users through troubleshooting steps. IT Customer Support specialists also help with software installations, account management, and may escalate complex issues to higher-level technicians. Their role is essential for maintaining smooth IT operations within an organization.

How does an IT Customer Support specialist typically collaborate with other departments to resolve technical issues?

IT Customer Support professionals often work closely with other teams such as network administration, software development, and cybersecurity to resolve complex technical issues. When a problem cannot be resolved at the first level, support staff escalate the issue and coordinate with these specialized departments to diagnose and implement solutions. Effective communication and documentation are essential for seamless collaboration, ensuring that all parties have the necessary information to address the user's needs efficiently. This collaborative approach not only improves resolution times but also enhances the overall user experience.

What are the key skills and qualifications needed to thrive as an IT Customer Support specialist, and why are they important?

To thrive as an IT Customer Support Specialist, you need strong troubleshooting abilities, technical knowledge of computer systems and networks, and typically an associate’s degree or relevant certifications like CompTIA A+. Familiarity with ticketing systems, remote desktop tools, and common operating systems is essential. Excellent communication, patience, and problem-solving skills help build trust and efficiently resolve user issues. These competencies ensure effective technical support, high user satisfaction, and smooth IT operations within an organization.

What is the difference between It Customer Support vs Technical Support Specialist?

AspectIT Customer SupportTechnical Support Specialist
Required CredentialsTypically certifications like CompTIA A+, Network+, or vendor-specific certificationsSimilar certifications, often including CompTIA A+ and vendor-specific ones
Work EnvironmentHelp desks, call centers, remote support, on-site troubleshootingHelp desks, remote support, on-site technical troubleshooting
Employer & Industry UsageIT service providers, tech companies, corporate IT departmentsHardware vendors, software companies, IT service providers
Common Search & ComparisonIT Customer Support vs Technical Support Specialist

Both roles involve assisting users with technical issues, but IT Customer Support generally focuses on customer service and basic troubleshooting, while Technical Support Specialists often handle more complex technical problems and specialized hardware or software issues.

Which IT customer support job is the highest paid?

The highest-paid IT customer support roles are typically senior or specialized positions such as IT support managers, enterprise support engineers, or technical account managers, often earning six-figure salaries. These roles usually require advanced technical skills, certifications, and extensive experience in customer support or IT environments.

What cities in Tennessee are hiring for It Customer Support jobs?

Cities in Tennessee with the most It Customer Support job openings:

It Customer Support jobs near you
Infographic showing various It Customer Support job openings in Tennessee as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 20% Part Time, and 6% Contract. Highlights an 87% Physical, 3% Hybrid, and 10% Remote job distribution, with an average salary of $36,237 per year, or $17.4 per hour.

Sr. Salesforce Administrator (IT Customer Solutions)

XChange Software Inc

Nashville, TN • On-site

Other

This job post has expired today. Applications are no longer accepted.

Job description

Job Title: Sr. Salesforce Administrator (IT Customer Solutions)

Duration: FTE

Location Requirements: Hybrid

Location: Nashville, Tennessee, United States


Overview:-

The Senior Salesforce Administrator is a key member of the IT Customer Solutions team, responsible for hands-on Salesforce platform administration, configuration delivery, operational support, release coordination, and ongoing platform optimization. This role partners closely with business stakeholders, Application/Solution Architecture, Enterprise Architecture, SI partners, and IT delivery teams to implement scalable and well-governed Salesforce solutions aligned with approved architecture standards, security models, and platform roadmap direction. Success requires strong Salesforce expertise, sound judgment around governance and change management, and the ability to translate approved business requirements and architecture guidance into practical, scalable configurations.

Required Skills

  • 4–7 years of Salesforce administration experience supporting Sales and/or Service use cases.
  • Salesforce Administrator certification (required).
  • Ability to perform hands-on Salesforce administration and configuration to support day-to-day operations and approved enhancements.
  • Experience configuring and maintaining roles, profiles, permission sets, sharing rules, public groups, and org-wide defaults.
  • Experience designing and maintaining automation using Flow and related declarative tools, with a focus on scalability and maintainability aligned to platform standards.
  • Ability to identify technical debt, configuration risks, automation complexity, and platform optimization opportunities.
  • Experience supporting Salesforce governance, change management, and release management processes, including sandbox coordination and deployments using approved tools and processes.
  • Experience supporting and maintaining integrations and escalating integration design changes and cross-system impacts to the appropriate architecture, data, and integration stakeholders.
  • Ability to partner with Sales Ops, Marketing Ops, Customer Experience, and other stakeholders to gather requirements and design effective Sale


Regards,

Mayank

msingh@xchangesoft.net

732-660-7038


Apply