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It Customer Support Jobs (NOW HIRING)

Amicis Global

IT Support

Alpharetta, GA · On-site

$20 - $24/hr

Title: IT Customer Support Location: Alpharetta, GA 30005 Duration: 6-12 Months Pay: $24/hr on W2 THE TEAM The Platform Solution Management team at Parametric: * We are responsible for defining and ...

Baptistjax

... IT CUSTOMER SUPPORT SERVICES, Days, On-site, Baptist Medical Digital Solutions Center The Technical Field Support Specialist involves troubleshooting and resolving technical issues in collaboration ...

Georgia

IT Support Spec 2

Atlanta, GA · On-site

$20.75 - $28.25/hr

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 1. Provides timely and professional IT customer support for GVRA. 2. Supports end ...

ALTEN Technology USA

IT Support Analyst

Mobile, AL · On-site

Strong communication, customer service, and collaboration skills are essential, along with a proven ... Qualifications: * 3+ years of IT Support/Application Support experience. * Strong knowledge of ITIL ...

ARES Corporation

IT Support Services

Houston, TX · On-site

Meet with customers to gather requirements and deliver out of the box SharePoint solutions * Assist with SharePoint migrations, upgrades, documentation, and user training * Monitor IT support ...

CorDx

IT Support Engineer

Alpharetta, GA · On-site

... The IT Support Engineer will be responsible for providing technical support and assistance to ... documentation, customer support and reporting. Responsibilities * 1. Technical Support and ...

Amicis Global

Tech Support

Columbus, OH · On-site

$20 - $21/hr

Title: IT Customer Support Location: Columbus, OH Duration: 6-12 Months The Service Desk Agent is the first point of contact for users who call our IT Service Desk. While providing the highest level ...

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It Customer Support information

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How much do it customer support jobs pay per hour?

As of Sep 3, 2026, the average hourly pay for it customer support in the United States is $19.20, according to ZipRecruiter salary data. Most workers in this role earn between $16.35 and $20.91 per hour, depending on experience, location, and employer.

What is an IT Customer Support specialist?

An IT Customer Support specialist is a professional who assists users in resolving technical issues related to computer systems, software, hardware, and networks. They provide support through various channels such as phone, email, chat, or in person. Their main goal is to ensure that users can effectively use technology by diagnosing problems, offering solutions, and guiding users through troubleshooting steps. IT Customer Support specialists also help with software installations, account management, and may escalate complex issues to higher-level technicians. Their role is essential for maintaining smooth IT operations within an organization.

How does an IT Customer Support specialist typically collaborate with other departments to resolve technical issues?

IT Customer Support professionals often work closely with other teams such as network administration, software development, and cybersecurity to resolve complex technical issues. When a problem cannot be resolved at the first level, support staff escalate the issue and coordinate with these specialized departments to diagnose and implement solutions. Effective communication and documentation are essential for seamless collaboration, ensuring that all parties have the necessary information to address the user's needs efficiently. This collaborative approach not only improves resolution times but also enhances the overall user experience.

What are the key skills and qualifications needed to thrive as an IT Customer Support specialist, and why are they important?

To thrive as an IT Customer Support Specialist, you need strong troubleshooting abilities, technical knowledge of computer systems and networks, and typically an associate’s degree or relevant certifications like CompTIA A+. Familiarity with ticketing systems, remote desktop tools, and common operating systems is essential. Excellent communication, patience, and problem-solving skills help build trust and efficiently resolve user issues. These competencies ensure effective technical support, high user satisfaction, and smooth IT operations within an organization.

What is the difference between It Customer Support vs Technical Support Specialist?

AspectIT Customer SupportTechnical Support Specialist
Required CredentialsTypically certifications like CompTIA A+, Network+, or vendor-specific certificationsSimilar certifications, often including CompTIA A+ and vendor-specific ones
Work EnvironmentHelp desks, call centers, remote support, on-site troubleshootingHelp desks, remote support, on-site technical troubleshooting
Employer & Industry UsageIT service providers, tech companies, corporate IT departmentsHardware vendors, software companies, IT service providers
Common Search & ComparisonIT Customer Support vs Technical Support Specialist

Both roles involve assisting users with technical issues, but IT Customer Support generally focuses on customer service and basic troubleshooting, while Technical Support Specialists often handle more complex technical problems and specialized hardware or software issues.

Which IT customer support job is the highest paid?

The highest-paid IT customer support roles are typically senior or specialized positions such as IT support managers, enterprise support engineers, or technical account managers, often earning six-figure salaries. These roles usually require advanced technical skills, certifications, and extensive experience in customer support or IT environments.
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What states have the most It Customer Support jobs?

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It Customer Support jobs near you
Infographic showing various It Customer Support job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 21% Part Time, and 5% Contract. Highlights an 88% Physical, 2% Hybrid, and 10% Remote job distribution, with an average salary of $39,926 per year, or $19.2 per hour.

IT Support

Amicis Global

Alpharetta, GA • On-site

$20 - $24/hr

Contractor

Re-posted 11 days ago

Key responsibilities

  • Own end-to-end delivery of complex web platform initiatives across multiple workstreams and teams.

  • Translate product roadmaps into executable project plans, milestones, dependencies, and resourcing forecasts.

  • Collaborate with vendors, contractors, and external partners to ensure they meet program objectives and deliverables.

Job description

Title: IT Customer Support
Location: Alpharetta, GA 30005
Duration: 6-12 Months
Pay: $24/hr on W2
 
THE TEAM
The Platform Solution Management team at Parametric:
• We are responsible for defining and enabling cross-platform business solutions that meet the needs of clients over time. Solutions are products, services, or systems that provide value to the client, whether internal or external to the PPA enterprise.
• Sitting at the intersection of business, clients, and technology, we collaborate with multiple teams to understand solution context and define the solution vision, intent, roadmap, and capability set.
• This team manages tracking and timely execution of the digital solution vision and roadmap that the team has established based on enterprise objectives and strategy.
 
ABOUT THE ROLE
We are seeking a highly organized, technically fluent Technical Project Manager (TPM) to lead delivery across our digital platforms for financial advisors to evaluate, implement, and manage our bespoke investment solutions. This platform supports the full lifecycle—from solution discovery and portfolio transition analysis to account opening, transactions, and performance reporting—and integrates with multiple internal systems and databases. Internal personas are also users of this digital platform in helping to enhance and execute against the needs of clients throughout their journey with Parametric.
This role has overall accountability for the technical project delivery roadmap across all dependencies. The individual in this role will closely collaborate with engineering teams, product managers, UX Designers, business analysts, business leaders, and other key stakeholders to facilitate alignment, identify and track dependencies, establish and lead critical cross-functional team meetings, manage action items and owners, and establish a culture of accountability. Through their leadership in this project management role, they will help the team successfully execute its ambitious roadmap, and be accountable for accurately tracking delivery dates, escalating blockers promptly as needed to address risks as they arise, and assist in communicating roadmap status to senior stakeholders across the firm.
 
Primary Responsibilities:
• Own end-to-end delivery of complex web platform initiatives across multiple workstreams and teams.
• Translate product roadmaps into executable project plans, milestones, dependencies, and resourcing forecasts.
• Meet business objectives by successfully designing, implementing, and guiding programs to completion.
• Drive quarterly PI Planning by cross-functional collaboration to establish the specific deliverables committed by the team in the upcoming quarter while noting critical risk and dependencies.
• Documenting all aspects of work and presenting progress to leadership and stakeholders.
• Proven ability to manage complex technology projects that include dependencies owned by senior leaders across the firm.
• Build and maintain strong relationships with senior stakeholders and share progress reports.
• Develop a program plan, including goals, scope, schedule, and resources.
• Align program objectives with the company's strategic goals and ensure consistency with organizational priorities.
• Establish project tasks and milestones.
• Assign responsibilities to team members.
• Monitor the progress of projects and make updates when necessary.
• Collaborate with vendors, contractors, and external partners to ensure they meet program objectives and deliverables.
• Identify and mitigate risks and issues impacting program delivery and ensure projects meet deadlines and budgets.
• Troubleshoot and resolve issues that arise during projects.
• Identify areas for improvement in project management practices
• Engage with program/process owners, stakeholders and business partners as necessary to communicate project objectives, strategy, tactics, and ongoing progress. Drive alignment and build trust with stakeholders.
• Facilitate and enhance the communication and process between IT and the business to establish software engineering priorities, work direction, and best practices; includes working with key stakeholders in the business, business analysts, and developers.
• Drive effective teamwork, communication, collaboration and commitment across multiple disparate groups with competing priorities while maintaining strong business relationships.
• Effective balance member, business, and technical goals with available resources (this is really about resource allocation
 
Job Requirements:
• Bachelor's degree in related field required, or combination of equivalent work/education experience.
• A minimum of 10+ years of experience leading complex development and integration projects, strategy, Business Analysis or System analysis, preferably in the finance/asset management industry
• Excellent communication - both verbal and written - with technology and business partners to include strong discussion, debate and listening skills and the ability to look beyond obvious answers to understand impacts.
• Calm under pressure with competing priorities and hard deadlines
• Highly proactive problem-solver with strong escalation judgment
• Clear, confident communicator with both senior technical and business stakeholders
• Advanced experience working with Scaled Agile software development processes
• Demonstrated success leading and directing others to achieve measurable results.
• Ability to empathically understand and articulate user needs
• Demonstrated ability to articulate solution or product vision and/or customized solutions to meet business objectives
• Comfort working with modern web architectures, APIs & microservices, Cloud-based infrastructure such as Azure and AWS, content management systems such as Sitecore and Adobe AEM
• Data & reporting platforms
• Advanced skills using a variety of tools to document workflows and data mapping including but not limited to Teams, Miro/Lucid, Excel, SQL and Visio
• Understanding of analysis and artifact goals throughout the solution lifecycle
• Ability to learn quickly and work in a changing environment and under tight deadlines
• Ability to independently manage personal timelines and meet tight deadlines
• Ability to successfully manage and coordinate simultaneous project deliverables across groups and teams
 
Highly Desired:
• Experience in financial services, asset management, or wealth management platforms for clients, especially for financial advisors. Alternatively or in addition, any external client-facing B2B digital platform.
• Direct involvement in any of the following: Digital account opening, trading & transaction platforms, portfolio analysis and/or construction tools, financial performance and reporting systems
• Agile certification (CSM, SAFe, PMI-ACP) or equivalent real-world experience