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It Client Services Manager Jobs (NOW HIRING)

Rocket Lab Corporation

Lead, IT Support

Albuquerque, NM · On-site

Reporting to the Global Client Services Manager and working closely with fellow Team Leads, you ... Oversee daily IT support ticket queue, ensuring appropriate prioritization, timely resolution and ...

Impiricus

Senior Client Services Manager

Senior Client Services Manager Location: Remote, US Exemption Status: Full-time, Exempt Who We Are ... AI technology and real-time channels that life science companies need to deliver clear, reliable ...

Orion

Manager, Client Services

Omaha, NE · On-site

$72K - $110K/yr

... technologies, and best practices in client services to drive innovation and continuous improvement We're looking for talent who: • Possess strong knowledge of financial services industry and Orion ...

Centre Technologies

Client IT Manager - vCIO

Dallas, TX · On-site

$94K - $115K/yr

Client account management * Research and scan IT solutions or frameworks for specific industry ... Work with the Solutions Architects and Service Delivery teams team to identify and develop ...

Sourceqs

WI · On-site

No dumb managers, no stupid tools to use, no rigid working hours * No waste of time in enterprise processes, real responsibilities and autonomy * Expand your knowledge of various business industries

Visterra Landscape Group

$120K - $140K/yr

... Management Rosemont, IL, US 4 days ago Requisition ID: 1119 Salary Range: $120,000.00 To $140,000 ... client service. Incumbent partner leaders guide day-to-day operations with teams that value and ...

Luminary

Client Service Manager (Remote)

New York, NY · Remote

Role: Client Services Manager Employment: Full-time We are hiring a dedicated Client Services ... Catalog and manage relevant client and trip information in Salesforce CRM * Monitor client feedback ...

Amplix

AmplixCare Client Support Associate

Suffield, CT · On-site

$24 - $25/hr

Joining Amplix means becoming part of a team that's shaping the future of IT advisory. Here, you'll ... Process and manage client tickets following the Benchmark Service Level (BSL) protocol for ...

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It Client Services Manager information

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$35K

$70.3K

$127.5K

How much do it client services manager jobs pay per year?

As of Sep 11, 2026, the average yearly pay for it client services manager in the United States is $70,329.00, according to ZipRecruiter salary data. Most workers in this role earn between $50,000.00 and $83,000.00 per year, depending on experience, location, and employer.

What does an IT Client Services Manager do?

An IT Client Services Manager oversees the delivery of technology support and services to clients, ensuring their needs are met efficiently and effectively. They act as the primary point of contact between the IT department and clients, manage client relationships, and coordinate technical support teams. Their responsibilities often include resolving client issues, implementing service improvements, and ensuring high levels of customer satisfaction. Additionally, they may analyze service data, develop support strategies, and participate in contract negotiations or service level agreements (SLAs).

How does an IT Client Services Manager typically interact with clients and internal technical teams to resolve complex issues?

As an IT Client Services Manager, you act as a liaison between clients and internal technical teams. You are responsible for understanding client needs, communicating those requirements clearly to technical staff, and ensuring timely resolution of issues. This often involves coordinating meetings, prioritizing service requests, and providing status updates to clients. Strong communication and problem-solving skills are essential, as you'll regularly translate technical details into client-friendly language and manage expectations on both sides.

What are the key skills and qualifications needed to thrive as an IT Client Services Manager, and why are they important?

To thrive as an IT Client Services Manager, you need expertise in IT service management, customer support processes, and a relevant degree or equivalent experience. Familiarity with ITSM tools like ServiceNow, ticketing systems, and certifications such as ITIL are typically required. Strong leadership, problem-solving, and communication skills help you effectively manage teams and build client relationships. These skills and qualifications are crucial for ensuring high service quality, client satisfaction, and smooth IT operations.

What is the difference between It Client Services Manager vs It Support Specialist?

AspectIt Client Services ManagerIt Support Specialist
CredentialsTypically requires a bachelor’s degree in IT or related field, certifications like ITIL or HDIOften requires a high school diploma or associate degree, certifications like CompTIA A+ or HDI
Work EnvironmentManages client relationships, oversees support teams, and coordinates service deliveryProvides technical support directly to end-users, troubleshooting hardware/software issues
Employer & Industry UsageUsed in IT service management companies, large corporations, and MSPsCommon in IT support departments, help desks, and internal IT teams

The It Client Services Manager focuses on managing client relationships and service delivery, often overseeing support teams, while the It Support Specialist provides direct technical support to end-users. Both roles require technical knowledge, but the manager role emphasizes coordination and client communication, whereas the specialist role is more hands-on troubleshooting.

What cities are hiring for It Client Services Manager jobs?

Cities with the most It Client Services Manager job openings:

What states have the most It Client Services Manager jobs?

States with the most job openings for It Client Services Manager jobs include:

What are popular job titles related to It Client Services Manager jobs?

For It Client Services Manager jobs, the most frequently searched job titles are:

It Client Services Manager jobs near you
Infographic showing various It Client Services Manager job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 81% Full Time, 15% Part Time, and 3% Contract. Highlights an 90% Physical, 2% Hybrid, and 8% Remote job distribution, with an average salary of $70,329 per year, or $33.8 per hour.

IT Infrastructure Services Manager

Grand Prairie, TX • On-site

City of Grand Prairie, TX
Public Administration • 1 - 5K employees
Learn more about City of Grand Prairie, TXexternal

$97K - $151K/yr

Full-time

Posted 16 days ago

Key responsibilities

  • Manage the design, implementation, operation, and lifecycle of enterprise network and telecommunications infrastructure.

  • Oversee LAN, WAN, wireless, internet connectivity, VPN, VoIP, telecommunications, and related network services.

  • Lead network security initiatives and manage physical security systems throughout the enterprise.

City Of Grand Prairie rating

9.3

Company rating: 9.3 out of 10

Based on 12 frontline employees who took The Breakroom Quiz

Job description

Salary: $97,304.00 - $151,337.00 Annually
Location : City Hall, 300 West Main Street, Grand Prairie, TX
Job Type: Full Time
Job Number: 2026-00291
Department: Information Technology
Division: Infrastructure Services
Opening Date: 08/26/2026
Closing Date: 10/2/2026 5:00 PM Central
Job Summary
The Information Technology Infrastructure Services Manager, under the direct supervision of the Chief Information Officer, is responsible for planning, implementing, operating, securing, and maintaining the organization's enterprise network, physical security infrastructure, and telecommunications infrastructure. This position oversees wired and wireless networks, internet connectivity, voice communications, telecommunications systems, and network security technologies to ensure reliable, secure, and high-performing services that support business operations. The manager leads technical staff, manages vendor relationships, develops infrastructure standards, and ensures network availability, resilience, and scalability.
Essential Job Functions
This information is intended to be descriptive of the key responsibilities of the position. The following examples do not identify all duties performed by any single incumbent.
This position has responsibilities that require lifting up to 10 pounds on occasion.
General Management Functions:
  • Assist in Budget development and tracking for department and/or specific division. Provide estimates as needed for projects, position requests, year-end estimates, or other budget related items as needed. Ensure budget is tracked and monitored appropriately and contracts maintained and renewed or bid as needed prior to exhaustion.
  • Coordinates with other departments to resolve issues relating to service delivery. Responsible for suggesting methods to improve area operations, processes, efficiency, and service to both internal and external customers. Work with staff, vendors and/or other city employees to effectively communicate and implement enhancements. Ensure polices and processes are updated to reflect current practice.
  • Oversee business operations and staff, including hiring, discipline, recognition, work assignments, software/hardware updates and troubleshooting, as well as continual monitoring of goals/objectives and tasks on work projects to ensure appropriate progress is made timely and within work plan expectations. Completes normal administrative functions as needed such as reporting, task updates, attending business meetings, etc. Coaches and mentors employees based on performance results and needs of employees. Communicates clearly and directly with employees to promote a cooperative and harmonious work environment that supports the departments and city's mission and culture.
  • Oversee projects from inception through full implementation by developing integrated project plans, resource estimates, implementation schedules and cost estimates; prioritize tasks on the workplan and use designated software for tracking work orders and customer issues through resolution; analyzes department workflows impacted or needed, develops process re-engineering, identifies user needs, and creates and implements a project timeline and implementation tasks. Coordinates properly with all customers, vendors and staff necessary for project oversight, implementation and troubleshooting.
  • Research and develop Requests for Proposals (RFP), Requests for Information (RFI) and facilitate vendor selection process by coordinating with purchasing to develop project specifications, vendor selection criteria, analysis of proposals received and finalist selections. Negotiates vendor contracts and ensures vendors provide equipment and services per the contract. Performs vendor management by managing multiple vendor contracts; maintaining vendor relationships; identifying new sources; and managing invoices and payments.
  • Regular and consistent attendance and punctuality for the assigned work hours is essential.

Functional Area - Infrastructure Services
  • Manage the design, implementation, operation, and lifecycle of enterprise network and telecommunications infrastructure.
  • Oversee LAN, WAN, wireless, internet connectivity, VPN, VoIP, telecommunications, and related network services.
  • Ensure network performance, availability, capacity planning, and disaster recovery readiness.
  • Lead network security initiatives in collaboration with cybersecurity teams, including firewalls, network segmentation, and secure remote access.
  • Direct the installation, maintenance, and monitoring of routers, switches, wireless systems, telecommunications equipment, and network management platforms.
  • Manage the integration of new facilities into the city's network infrastructure.
  • Manage all aspects of physical security throughout the enterprise, including cameras, DVR recording systems, and software, and secure access controls to buildings and entrances.
  • Manage vendor contracts, telecommunications services, maintenance agreements, and technology procurements.
  • Develop infrastructure standards, policies, and operational procedures consistent with industry best practices.
  • Lead and mentor network and telecommunications staff, establishing performance expectations and supporting professional development.
  • Monitor service levels, resolve complex technical issues, and ensure timely response to outages and service disruptions.
  • Develop budgets, technology roadmaps, and strategic plans for network and telecommunications infrastructure.
  • Coordinate infrastructure projects while ensuring alignment with organizational priorities and business continuity objectives.

Minimum Qualifications
  • Education: Bachelor's degree in information technology, Computer Science, Engineering, or a related field, and or equivalent experience.
  • Experience: 5 or more years of progressively responsible experience in Information Technology or related field. Experience with enterprise routing, switching, wireless networking, telecommunications systems, firewalls, network monitoring, and vendor management.
  • Licenses: Valid Driver's License required.
  • Certifications Required: Relevant industry certifications, such as Cisco CCNA, CCNP, or CCIE, are preferred. ITIL Foundations certification, or the ability to obtain it within six months, is preferred
  • Background: Must pass a drug test and background check. A CJIS background check and certification are required for this position.

The City offers a full range of benefits for full time employees, including, but not limited to the plans as defined in the Benefits Guide.
01
What is the highest level of Education obtained?
  • Some high school, no diploma or GED
  • High School Diploma/GED
  • Some College, no degree
  • Technical or Trade School (Did not complete)
  • Technical or Trade School (Completed)
  • Associate's Degree
  • Bachelor's Degree
  • Master's Degree
  • Doctorate Degree

02
Do you possess a Bachelor's degree in Information Technology, Computer Science, Engineering, or a closely related field and/or equivalent professional experience?
  • Yes
  • No

03
Do you currently possess a valid Driver's License?
  • Yes
  • No

04
Will you be able to pass a CJIS compliant background check and obtain appropriate CJIS clearance?
  • Yes
  • No

05
How many years of progressively responsible professional experience do you have in Information Technology or a related field?
  • Less than 3 years
  • 3-4 years
  • 5-7 years
  • 8-10 years
  • More than 10 years

06
Which of the following areas do you have professional experience working with? Select all that apply.
  • Enterprise routing
  • Enterprise switching
  • Wireless networking
  • Telecommunications systems
  • Firewalls/network security
  • Network monitoring
  • Vendor management
  • None of the above

07
Which of the following industry certifications do you currently possess? Select all that apply.
  • Cisco CCNA
  • Cisco CCNP
  • Cisco CCIE
  • Other relevant networking/IT certification
  • None

08
Which statement best describes your ITIL Foundations certification status?
  • I currently possess an ITIL Foundations certification.
  • I do not currently possess it but am willing and able to obtain it within six months.
  • I do not currently possess it and am not willing/able to obtain it within six months.

Required Question

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