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It Client Services Manager Jobs in Raleigh, NC (NOW HIRING)

US IT Solutions Inc

IT Project manager

Raleigh, NC · On-site

$95K - $113K/yr

Company Description This is Mandeep Singh from US IT Solutions. We offers services in IT staffing, ... client 7. Efforts typically include extensive changes to existing functionality or the ...

ALTEN Technology USA

IT Project Manager

Raleigh, NC · On-site

$95K - $113K/yr

Ensure projects comply with client IT/IM governance, architecture, cybersecurity, change management ... Proven experience as an IT Project Manager, IT Program Coordinator, or senior IT PMO in a complex ...

Infojini Inc

IT Project Manager

Raleigh, NC · On-site

$95K - $113K/yr

Company Description Infojini Consulting is a full service IT consulting, services, and staffing ... Direct Client Description: Required Skills: * At least 7 years of project management experience ...

US IT Solutions Inc

IT Service Desk lead

Durham, NC · On-site

Company Description This is Mandeep Singh from US IT Solutions. We offers services in IT staffing, ... Experience implementing and managing a help desk operation. Additional Information Thanks and ...

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All JobsIt Client Services JobsIt Client Services Manager JobsIt Client Services Manager Jobs in Raleigh, NC

It Client Services Manager information

See Raleigh, NC salary details

$34K

$68.4K

$123.9K

How much do it client services manager jobs pay per year?

As of Sep 11, 2026, the average yearly pay for it client services manager in Raleigh, NC is $68,366.00, according to ZipRecruiter salary data. Most workers in this role earn between $48,600.00 and $80,700.00 per year, depending on experience, location, and employer.

What does an IT Client Services Manager do?

An IT Client Services Manager oversees the delivery of technology support and services to clients, ensuring their needs are met efficiently and effectively. They act as the primary point of contact between the IT department and clients, manage client relationships, and coordinate technical support teams. Their responsibilities often include resolving client issues, implementing service improvements, and ensuring high levels of customer satisfaction. Additionally, they may analyze service data, develop support strategies, and participate in contract negotiations or service level agreements (SLAs).

How does an IT Client Services Manager typically interact with clients and internal technical teams to resolve complex issues?

As an IT Client Services Manager, you act as a liaison between clients and internal technical teams. You are responsible for understanding client needs, communicating those requirements clearly to technical staff, and ensuring timely resolution of issues. This often involves coordinating meetings, prioritizing service requests, and providing status updates to clients. Strong communication and problem-solving skills are essential, as you'll regularly translate technical details into client-friendly language and manage expectations on both sides.

What are the key skills and qualifications needed to thrive as an IT Client Services Manager, and why are they important?

To thrive as an IT Client Services Manager, you need expertise in IT service management, customer support processes, and a relevant degree or equivalent experience. Familiarity with ITSM tools like ServiceNow, ticketing systems, and certifications such as ITIL are typically required. Strong leadership, problem-solving, and communication skills help you effectively manage teams and build client relationships. These skills and qualifications are crucial for ensuring high service quality, client satisfaction, and smooth IT operations.

What is the difference between It Client Services Manager vs It Support Specialist?

AspectIt Client Services ManagerIt Support Specialist
CredentialsTypically requires a bachelor’s degree in IT or related field, certifications like ITIL or HDIOften requires a high school diploma or associate degree, certifications like CompTIA A+ or HDI
Work EnvironmentManages client relationships, oversees support teams, and coordinates service deliveryProvides technical support directly to end-users, troubleshooting hardware/software issues
Employer & Industry UsageUsed in IT service management companies, large corporations, and MSPsCommon in IT support departments, help desks, and internal IT teams

The It Client Services Manager focuses on managing client relationships and service delivery, often overseeing support teams, while the It Support Specialist provides direct technical support to end-users. Both roles require technical knowledge, but the manager role emphasizes coordination and client communication, whereas the specialist role is more hands-on troubleshooting.

What cities near Raleigh, NC are hiring for It Client Services Manager jobs?

Cities near Raleigh, NC with the most It Client Services Manager job openings:

It Client Services Manager jobs near you
Infographic showing various It Client Services Manager job openings in Raleigh, NC as of August 2026, with employment types broken down into 1% As Needed, 83% Full Time, 13% Part Time, and 3% Contract. Highlights an 89% Physical, 2% Hybrid, and 9% Remote job distribution, with an average salary of $68,366 per year, or $32.9 per hour.

Client Services Manager

Raleigh, NC

BAYADA Home Health Care
Health Care and Social Assistance • 10K+ employees
Learn more about BAYADA Home Health Careexternal

Full-time

Medical, Dental, Vision

Re-posted 4 days ago

Key responsibilities

  • Manage coordination of client services and address emergent scheduling issues

  • Build and maintain relationships with clients, referral sources, payors, and community organizations

  • Partner with Clinical Managers to provide supervision and support to field employees (HHAs and CNAs)

Bayada Home Health Care rating

6.9

Company rating: 6.9 out of 10

Based on 254 frontline employees who took The Breakroom Quiz

Job description

BAYADA Home Health Care has an immediate opening for a Client Services Manager in our Raleigh Assistive Care State Programs Office located in Raleigh, NC!

If you are looking for an exciting career opportunity in a growing industry, a Client Services Manager could be the position for you. BAYADA believes that our clients and their families deserve home health care delivered with compassion, excellence, and reliability. We want you to apply your energy and skills in this dynamic, entrepreneurial environment and become an integral part of a caring, professional team that is instrumental in providing the highest quality care to our clients.

The Client Services Manager will:

  • Provide superior customer service and quality home care
  • Focus on managing coordination of client services and emergent scheduling issues
  • Manage your Client Services Manager caseload while proactively growing it
  • Build lasting relationships with clients, referral sources, payors and community organizations
  • Develop strong, communicative relationships with the team
  • Maintain effective fiscal management of your caseload by monitoring metrics
  • Client Services Managers will partner with Clinical Managers to provide supervision and support to field employees (HHAs and CNAs)

Qualifications for a Client Services Manager:

  • Bachelor degree is required
  • Comparable experience staffing/scheduling at a home care agency preferred
  • Prior supervisory experience a plus
  • Experience with Medicaid is preferred
  • Demonstrated record of successfully taking on increased responsibility (goal achievement)
  • Ambition to grow and advance beyond current position
  • Strong computer skills required (electronic medical record)
  • Excellent communication and interpersonal skills

Why you'll love BAYADA:

  • Award- Winning Workplace- Proud to be recognized by Newsweek as a Best Place to Work for Diversity, reflecting our commitment to creating an inclusive, supportive environment.
  • Impactful Work- Make a meaningful impact in the Raleigh Community
  • Weekly Pay- Consistent weekly paychecks to keep your finances on track.
  • Comprehensive Benefits- Medical, dental, vision, and more-- we've got you covered
  • Work- Life Balance- Enjoy a Monday-Friday, 8:30 AM- 5:00 PM schedule.
  • Career Growth- Advancement opportunities to help you grow in your career.
  • Nonprofit Organization- As a mission-driven nonprofit, BAYADA offers eligibility for the Pubic Service Loan Forgiveness (PSLF) Program to help reduce student loan debt.

Join BAYADA and be a part of a team dedicated to providing exceptional home health care to our clients.

As an accredited, regulated, certified, and licensed home health care provider, BAYADA complies with all state/local mandates.

BAYADA is celebrating 50 years of compassion, excellence, and reliability. Learn more about our 50th anniversary celebration and how you can join in here.

BAYADA Home Health Care, Inc., and its associated entities and joint venture partners, are Equal Opportunity Employers. All employment decisions are made on a non-discriminatory basis without regard to sex, race, color, age, disability, pregnancy or maternity, sexual orientation, gender identity, citizenship status, military status, or any other similarly protected status in accordance with federal, state and local laws. Hence, we strongly encourage applications from people with these identities or who are members of other marginalized communities.

What Bayada Home Health Care employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

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About Bayada Home Healthcare

Sourced by ZipRecruiter

BAYADA has a special purpose: to help people of all ages have a safe home life with comfort, independence, and dignity. We believe our clients and their families deserve the highest quality home health care delivered with compassion, excellence, and reliability - our core values, affording them the opportunity to remain at home and receive the medical care required.

Industry

Health care and social assistance

Company size

10,000+ Employees

Headquarters location

Moorestown, NJ, US

Year founded

1975

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