ZipRecruiter

Log In

1

It Client Services Manager Jobs in Raleigh, NC (NOW HIRING)

IQVIA

Director of Client Services

Durham, NC · On-site

$150K - $165K/yr

Manage program resources, budgets, and staffing, including recruitment, onboarding, and performance ... Bachelor's degree with 7+ years of experience in healthcare, service, or information-based ...

IQVIA, Inc.

Director of Client Services

Durham, NC · On-site

$150K - $165K/yr

Manage program resources, budgets, and staffing, including recruitment, onboarding, and performance ... Bachelor's degree with 7+ years of experience in healthcare, service, or information-based ...

Timmons Group, Inc.

IT Specialist

Raleigh, NC · On-site

Manage IT services, tools, and licensing components * Support end-users and teams in designing ... client base. As one of Engineering News Record's (ENR) Top 500 Design Firms for over 30 years, we ...

Timmons Group

IT Specialist

Raleigh, NC · On-site

Manage IT services, tools, and licensing components * Support end-users and teams in designing ... client base. As one of Engineering News Record's (ENR) Top 500 Design Firms for over 30 years, we ...

Timmons Group

IT Specialist

Raleigh, NC · On-site

Manage IT services, tools, and licensing components * Support end-users and teams in designing ... client base. As one of Engineering News Record's (ENR) Top 500 Design Firms for over 30 years, we ...

Belcan

IT Service Desk Analyst - Level 1

Raleigh, NC · On-site

$26 - $28/hr

... Management (ITSM) operational services preferred. * Experience with Information Technology ... Knowledge of Microsoft Windows 7 - 11 Client OS administration and Office Suite administration ...

Belcan

IT Service Desk Analyst - Level 1

Raleigh, NC · On-site

$26 - $28/hr

... Management (ITSM) operational services preferred. * Experience with Information Technology ... Knowledge of Microsoft Windows 7 - 11 Client OS administration and Office Suite administration ...

HB Travels

Client Services / Travel

Cary, NC · On-site

About the job Client Services / Travel Are you passionate about travel and enjoy helping others ... Work remotely while guiding clients, managing bookings, and delivering exceptional service. What ...

CYNET SYSTEMS

IT Project Manager

Raleigh, NC · On-site

$70 - $75/hr

... IT projects within budget, scope and schedule. * 1+ years of hands-on experience managing project ... services. * Demonstrated ability to provide advice, assistance and leadership in improving the ...

Vaco LLC

Head of IT

Apex, NC · On-site

Experience managing technology teams, external service providers, and project resources. Technical ... Based on Highspring's discussions with its Client, Highspring's understanding is that this position ...

Black & Veatch

IT Project Manager

Cary, NC · On-site

$91K - $107K/yr

The IT Project Manager must be comfortable facilitating other professionals through undefined and ... Information Technology Service Job Grade 018 Black & Veatch endeavors to make www.bv.com/careers ...

previous page

Showing results 41-60

All JobsIt Client Services JobsIt Client Services Manager JobsIt Client Services Manager Jobs in Raleigh, NC

It Client Services Manager information

See Raleigh, NC salary details

$34K

$68.4K

$123.9K

How much do it client services manager jobs pay per year?

As of Sep 12, 2026, the average yearly pay for it client services manager in Raleigh, NC is $68,366.00, according to ZipRecruiter salary data. Most workers in this role earn between $48,600.00 and $80,700.00 per year, depending on experience, location, and employer.

What does an IT Client Services Manager do?

An IT Client Services Manager oversees the delivery of technology support and services to clients, ensuring their needs are met efficiently and effectively. They act as the primary point of contact between the IT department and clients, manage client relationships, and coordinate technical support teams. Their responsibilities often include resolving client issues, implementing service improvements, and ensuring high levels of customer satisfaction. Additionally, they may analyze service data, develop support strategies, and participate in contract negotiations or service level agreements (SLAs).

How does an IT Client Services Manager typically interact with clients and internal technical teams to resolve complex issues?

As an IT Client Services Manager, you act as a liaison between clients and internal technical teams. You are responsible for understanding client needs, communicating those requirements clearly to technical staff, and ensuring timely resolution of issues. This often involves coordinating meetings, prioritizing service requests, and providing status updates to clients. Strong communication and problem-solving skills are essential, as you'll regularly translate technical details into client-friendly language and manage expectations on both sides.

What are the key skills and qualifications needed to thrive as an IT Client Services Manager, and why are they important?

To thrive as an IT Client Services Manager, you need expertise in IT service management, customer support processes, and a relevant degree or equivalent experience. Familiarity with ITSM tools like ServiceNow, ticketing systems, and certifications such as ITIL are typically required. Strong leadership, problem-solving, and communication skills help you effectively manage teams and build client relationships. These skills and qualifications are crucial for ensuring high service quality, client satisfaction, and smooth IT operations.

What is the difference between It Client Services Manager vs It Support Specialist?

AspectIt Client Services ManagerIt Support Specialist
CredentialsTypically requires a bachelor’s degree in IT or related field, certifications like ITIL or HDIOften requires a high school diploma or associate degree, certifications like CompTIA A+ or HDI
Work EnvironmentManages client relationships, oversees support teams, and coordinates service deliveryProvides technical support directly to end-users, troubleshooting hardware/software issues
Employer & Industry UsageUsed in IT service management companies, large corporations, and MSPsCommon in IT support departments, help desks, and internal IT teams

The It Client Services Manager focuses on managing client relationships and service delivery, often overseeing support teams, while the It Support Specialist provides direct technical support to end-users. Both roles require technical knowledge, but the manager role emphasizes coordination and client communication, whereas the specialist role is more hands-on troubleshooting.

What cities near Raleigh, NC are hiring for It Client Services Manager jobs?

Cities near Raleigh, NC with the most It Client Services Manager job openings:

It Client Services Manager jobs near you
Infographic showing various It Client Services Manager job openings in Raleigh, NC as of August 2026, with employment types broken down into 1% As Needed, 83% Full Time, 13% Part Time, and 3% Contract. Highlights an 89% Physical, 2% Hybrid, and 9% Remote job distribution, with an average salary of $68,366 per year, or $32.9 per hour.

Director of Client Services

Durham, NC • On-site

IQVIA
Health Care and Social Assistance • 10K+ employees
Learn more about IQVIAexternal

$150K - $165K/yr

Full-time

Re-posted 3 days ago

IQVIA rating

8.1

Company rating: 8.1 out of 10

Based on 53 frontline employees who took The Breakroom Quiz

Job description

Director, Client Services Programs

We are seeking aDirectorto lead a high-performing, patient-centric client services program.This roleis responsible foroverseeing program strategy, operations, and team performance in support of a large pharmaceutical copay initiative spanning multiple products and disease states.

Key Responsibilities

  • Lead end-to-end program operations, including design, execution, and continuous improvement of patient support and copay initiatives

  • Serve as the primary client partner, ensuring strategic alignment, strong relationships, and transparent communication

  • Provide leadership and direction to managers and staff, fostering a culture of accountability, innovation, and continuous development

  • Manage program resources, budgets, and staffing, including recruitment, onboarding, and performance management

  • Coordinate cross-functional teams to deliver integrated, compliant solutions aligned with client and business objectives

  • Monitor program performance using KPIs, metrics, and trend analysis; deliver insights and updates to executive leadership and stakeholders

  • Oversee risk mitigation and ensure effective program execution, scalability, and operational excellence

  • Facilitate collaboration between clients, internal teams, and third-party partners to support program delivery

  • Drive change management initiatives, including program enhancements and CRM/system updates

  • Maintain SOPs and documentation, ensuring compliance with SLAs, regulatory requirements, and contractual obligations

  • Represent the program in governance forums, including QBRs and strategic planning sessions

  • Ensure consistent communication and alignment across teamsregardingprogram updates, processes, and priorities

Qualifications

  • Bachelor's degree with 7+ years of experience in healthcare, service, or information-based industries, including leadership experience

  • Strong knowledge of specialty pharmacy and its integration with manufacturers and payors

  • Proven leadership skills with experience coaching, motivating, and developing high-performing teams

  • Excellent communication and presentation skills with strong interpersonal effectiveness

  • Demonstrated ability to build andmaintaincollaborative relationships with internal and external stakeholders

  • Strong analytical and organizational skills, with experience managing complex data and reporting processes

  • Experience with financial and budget management

  • Ability tooperateeffectively in a fast-paced, evolving environment with a high degree of independence

  • Customer-focused mindset with strong professionalism, empathy, and service orientation

  • Strong problem-solving, critical thinking, and active listening skills

  • Advanced technicalproficiency, including Microsoft Office and database management tools

  • Contact center experience, including script review and training, preferred

IQVIA is a leading global provider of clinical research services, commercial insights and healthcare intelligence to the life sciences and healthcare industries. We create intelligent connections to accelerate the development and commercialization of innovative medical treatments to help improve patient outcomes and population health worldwide. Learn more athttps://jobs.iqvia.com

IQVIA is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other status protected by applicable law. https://jobs.iqvia.com/eoe

IQVIA is committed to integrity in our hiring process and maintains a zero tolerance policy for candidate fraud. All information and credentials submitted in your application must be truthful and complete. Any false statements, misrepresentations, or material omissions during the recruitment process will result in immediate disqualification of your application, or termination of employment if discovered later, in accordance with applicable law. We appreciate your honesty and professionalism.

The potential base pay range for this role is $150,000 - $165,000 annually. The actual base pay offered may vary based on a number of factors including job-related qualifications such as knowledge, skills, education, and experience; location; and/or schedule (full or part-time). Dependent on the position offered, incentive plans, bonuses, and/or other forms of compensation may be offered, in addition to a range of health and welfare and/or other benefits.

What IQVIA employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

IQVIA logo

About IQVIA

Sourced by ZipRecruiter

At IQVIA, we are passionate about helping customers and partners improve results and patient outcomes. Everything we do contributes to this vision for creating a healthier world. In today’s healthcare environment, it’s not only about how much data, information, and technology you have at your fingertips – it’s what you do with it. IQVIA is focused on making intelligent connections for customers across the entire healthcare ecosystem to help you drive healthcare forward. Whether that means partnering with novel technology companies to boost patient engagement, leveraging AI & machine learning to accelerate results, or using decentralized trials to reach the right patients wherever they are – we are always looking for smarter ways to move you forward.

Industry

Health care and social assistance

Company size

10,000+ Employees

Headquarters location

Durham, NC, US

View All IQVIA Jobs

Apply