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It Client Services Manager Jobs (NOW HIRING)

Starz

IT Client Support Engineer

Santa Monica, CA

$85K - $95K/yr

Manage and prioritize support queues using the ITSM ticketing system (e.g., ServiceNow), ensuring ... service delivery. * Assist in the planning and execution of hardware refresh cycles, software ...

Talanto

$174K - $240K/yr

Exceptional customer service skills as you will be a point of escalation for the IT Operations team ... Experience managing endpoints or servers at scale using code-based configuration management such as ...

ZIM

IT Services Manager

Virginia Beach, VA · On-site

Manage and Support information technology, computer network systems in the regional offices Controlling and evaluating IT and electronic data operations Manage and Provide Helpdesk services on IT ...

Integer Holdings Corporation

NY · On-site

Responsible for delivering client services support by managing, coaching, evaluating and developing ... other IT project needs. The position will work closely with Architecture and Engineering team ...

The Stepping Stones Group, LLC

... management.A sales-accepted meeting is one in which the appropriate district decision-maker agrees to meet andthere is a credible opportunity to explore services that could generate revenue. The ...

New

Tatari

Client Services Manager - Growth

New York, NY · Hybrid

$80K - $110K/yr

Our technology and services are pushing the industry forward, enabling businesses of any size to ... Tatari is growing and we're looking for a Client Services Manager to join our Growth team! We're ...

iFlow Inc

IT Support Specialist

Irvine, CA · On-site

... About client Enterprise IT client Tech Enterprise IT is scaling rapidly across sites, cloud ... Experience working in an ITSM tool such as ServiceNow or Jira Service Management. Strong customer ...

Epiq

eDiscovery Client Services Manager

Tampa, FL · Remote

$130K - $145K/yr

The Client Services Manager functions as a key leader in successfully managing the Client Services ... Strong critical thinking skills with the ability to efficiently gather and process information ...

Epiq

eDiscovery Client Services Manager

Kansas City, MO · Remote

$130K - $145K/yr

The Client Services Manager functions as a key leader in successfully managing the Client Services ... Strong critical thinking skills with the ability to efficiently gather and process information ...

Epiq

eDiscovery Client Services Manager

Washington, DC · Remote

$130K - $145K/yr

The Client Services Manager functions as a key leader in successfully managing the Client Services ... Strong critical thinking skills with the ability to efficiently gather and process information ...

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It Client Services Manager information

See salary details

$35K

$70.3K

$127.5K

How much do it client services manager jobs pay per year?

As of Sep 11, 2026, the average yearly pay for it client services manager in the United States is $70,329.00, according to ZipRecruiter salary data. Most workers in this role earn between $50,000.00 and $83,000.00 per year, depending on experience, location, and employer.

What does an IT Client Services Manager do?

An IT Client Services Manager oversees the delivery of technology support and services to clients, ensuring their needs are met efficiently and effectively. They act as the primary point of contact between the IT department and clients, manage client relationships, and coordinate technical support teams. Their responsibilities often include resolving client issues, implementing service improvements, and ensuring high levels of customer satisfaction. Additionally, they may analyze service data, develop support strategies, and participate in contract negotiations or service level agreements (SLAs).

How does an IT Client Services Manager typically interact with clients and internal technical teams to resolve complex issues?

As an IT Client Services Manager, you act as a liaison between clients and internal technical teams. You are responsible for understanding client needs, communicating those requirements clearly to technical staff, and ensuring timely resolution of issues. This often involves coordinating meetings, prioritizing service requests, and providing status updates to clients. Strong communication and problem-solving skills are essential, as you'll regularly translate technical details into client-friendly language and manage expectations on both sides.

What are the key skills and qualifications needed to thrive as an IT Client Services Manager, and why are they important?

To thrive as an IT Client Services Manager, you need expertise in IT service management, customer support processes, and a relevant degree or equivalent experience. Familiarity with ITSM tools like ServiceNow, ticketing systems, and certifications such as ITIL are typically required. Strong leadership, problem-solving, and communication skills help you effectively manage teams and build client relationships. These skills and qualifications are crucial for ensuring high service quality, client satisfaction, and smooth IT operations.

What is the difference between It Client Services Manager vs It Support Specialist?

AspectIt Client Services ManagerIt Support Specialist
CredentialsTypically requires a bachelor’s degree in IT or related field, certifications like ITIL or HDIOften requires a high school diploma or associate degree, certifications like CompTIA A+ or HDI
Work EnvironmentManages client relationships, oversees support teams, and coordinates service deliveryProvides technical support directly to end-users, troubleshooting hardware/software issues
Employer & Industry UsageUsed in IT service management companies, large corporations, and MSPsCommon in IT support departments, help desks, and internal IT teams

The It Client Services Manager focuses on managing client relationships and service delivery, often overseeing support teams, while the It Support Specialist provides direct technical support to end-users. Both roles require technical knowledge, but the manager role emphasizes coordination and client communication, whereas the specialist role is more hands-on troubleshooting.

What cities are hiring for It Client Services Manager jobs?

Cities with the most It Client Services Manager job openings:

What states have the most It Client Services Manager jobs?

States with the most job openings for It Client Services Manager jobs include:

What are popular job titles related to It Client Services Manager jobs?

For It Client Services Manager jobs, the most frequently searched job titles are:

It Client Services Manager jobs near you
Infographic showing various It Client Services Manager job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 81% Full Time, 15% Part Time, and 3% Contract. Highlights an 90% Physical, 2% Hybrid, and 8% Remote job distribution, with an average salary of $70,329 per year, or $33.8 per hour.

IT Client Support Engineer

Santa Monica, CA

Starz
Arts, Entertainment, and Recreation • 501 - 1,000 employees
Learn more about Starzexternal

$85K - $95K/yr

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 8 days ago

Key responsibilities

  • Provide Tier 1/2 technical support for hardware, software, networking, and peripheral issues across end-user environments.

  • Diagnose, troubleshoot, and resolve issues with desktops, laptops, mobile devices, AV systems, printers, and other IT equipment.

  • Manage and prioritize support queues using the ITSM ticketing system (e.g., ServiceNow), ensuring SLA compliance.

Job description

Job Description

The IT Client Support Engineer serves as a frontline resource for end users at the Santa Monica location, providing dependable technical support across a broad range of hardware and software issues. While primarily based at SMO, this role is part of a collaborative IT support team that shares responsibility for fielding requests across multiple locations. The ideal candidate is personable, detail-oriented, and takes pride in delivering a smooth and responsive experience for every user they assist.

Key Responsibilities

  • Provide Tier 1/2 technical support for hardware, software, networking, and peripheral issues across end-user environments.
  • Diagnose, troubleshoot, and resolve issues with desktops, laptops, mobile devices, AV systems, printers, and other IT equipment.
  • Manage and prioritize support queues using the ITSM ticketing system (e.g., ServiceNow), ensuring SLA compliance.
  • Collaborate with IT teams across locations to coordinate support efforts, share knowledge, and drive consistency in service delivery.
  • Assist in the planning and execution of hardware refresh cycles, software deployments, and onboarding/offboarding processes.
  • Contribute to the creation and maintenance of technical documentation, knowledge base articles, and runbooks.
  • Identify recurring issues and recommend proactive, long-term solutions to reduce ticket volume and improve user experience.

Required Qualifications

  • 3+ years of experience in IT support, desktop support, or a related technical role.
  • Strong proficiency with Windows 11 and macOS environments.
  • Hands-on experience with Active Directory, Microsoft 365, and enterprise collaboration tools (Teams, SharePoint, etc.).
  • Familiarity with ITSM platforms, particularly ServiceNow.
  • Proficiency of networking fundamentals (TCP/IP, DNS, DHCP, VPN).
  • Demonstrated ability to manage competing priorities in a fast-paced environment.
  • Strong interpersonal and communication skills, with a client-first mindset.
  • Willingness to participate in a 24/7 on-call rotation (1 week every 5 weeks)

Preferred Qualifications

  • Industry certifications such as CompTIA A+, Network+, Microsoft certifications (MD-102, MS-900), or equivalent.
  • Experience supporting AV/conferencing systems (e.g., WebEx Calling, MS Teams, Crestron, etc).
  • Familiarity with endpoint management tools (e.g., Intune, JAMF, SCCM).

Competencies

  • Technical Expertise - Strong knowledge of enterprise IT systems and end-user support best practices.
  • Problem Solving - Ability to analyze complex technical issues and develop effective, lasting solutions.
  • Communication - Clear and professional communication with both technical and non-technical stakeholders.
  • Ownership - Takes accountability for outcomes and follows issues through to resolution.

Note: This job description is intended to outline the general nature and level of work for this position. It is not exhaustive and may be subject to change based on organizational needs.

Compensation

$85,000 - $95,000

About STARZ

STARZ (NASDAQ: STRZ) is the leading premium entertainment destination for women and underrepresented audiences, and home to some of the most popular franchises and series on television. STARZ offers a robust programming mix for discerning adult audiences, including boundary-breaking originals and an expansive lineup of blockbuster movies, and is embodied by its brand positioning "We're All Adults Here." Complementary to any platform or service, STARZ is available across a wide range of digital OTT platforms and multichannel video distributors and is a bundling partner of choice. STARZ is powered by an industry-leading advanced technology, data analytics and digital infrastructure and the highly rated and first-of-its-kind STARZ app.

Our Benefits

  • Full Coverage - Medical, Vision, and Dental

  • Annual discretionary bonus and merit increase

  • Work/Life Balance - generous sick days, vacation days, holidays, and wellness days

  • 401(k) company matching

  • Tuition Reimbursement (up to graduate degree)

EEO Statement

Starz is an equal employment opportunity employer.All employees and applicants are evaluated on the basis of their qualifications, consistent with applicable state and federal laws.In addition, Starz will provide reasonable accommodations for qualified individuals with disabilities. Starz will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of applicable state and federal law.

Starz logo

About Starz

Sourced by ZipRecruiter

Industry

Arts, entertainment, and recreation

Company size

501 - 1,000 Employees

Headquarters location

Los Angeles, CA, US

Year founded

1994

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