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It Applications Manager Jobs in Guam (NOW HIRING)

... applications, and peripherals; provide hands‑on and remote support. * Support the Telephone ... Manage IT asset lifecycle (workstations, peripherals, MFDs, software licenses) from receipt through ...

... applications, and peripherals; provide hands-on and remote support. * Support the Telephone ... Manage IT asset lifecycle (workstations, peripherals, MFDs, software licenses) from receipt through ...

... applications, and peripherals; provide hands-on and remote support. * Support the Telephone ... Manage IT asset lifecycle (workstations, peripherals, MFDs, software licenses) from receipt through ...

US Citizen Role Summary The IT Technical Support Specialist provides Tier 1 and Tier 2 technical support, helpdesk operations, mobile device management, telecommunications coordination, and asset ...

New

Manage incidents, service requests, and problem tickets using AESMP, ServiceNow, and other approved IT service management systems. * Document troubleshooting activities, ticket resolutions, system ...

This role spans both operational technology (OT) - switching, transmission, and network element equipment - and the IT systems that manage and connect to it, including EMS/NMS platforms, OSS tools ...

GU · On-site

At least three years of IT helpdesk, technical support, or asset-management experience preferred ... Experience using Microsoft Office applications, including Word, Excel, PowerPoint, Outlook, and ...

At least three years of IT helpdesk, technical support, or asset-management experience preferred ... Experience using Microsoft Office applications, including Word, Excel, PowerPoint, Outlook, and ...

New

GU · On-site

Install, configure, upgrade, and troubleshoot operating systems, applications, workstations ... Three or more years of IT helpdesk, technical support, or IT asset-management experience

... Management Framework (RMF) for enterprise information systems, logistics platforms, operational technologies, and mission support applications. Reporting directly to the Cybersecurity Lead, this ...

GU · On-site

$16.75 - $21.25/hr

Coordinates with IT Support Services and Infrastructure staff as needed to resolve problems and to ... Follows up with Senior Managers to ensure the correct action is taken. * Demonstrates solid ...

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It Applications Manager information

What does an IT Applications Manager do?

An IT Applications Manager oversees the implementation, maintenance, and support of software applications within an organization. They are responsible for ensuring that applications run smoothly, meet business requirements, and are updated as needed. This role often involves coordinating with other IT professionals, managing projects, and working with vendors to evaluate and implement new solutions. Additionally, IT Applications Managers may supervise a team and develop strategies to optimize the use of technology to support business goals.

What does an IT Applications Manager do?

As an IT applications manager, your primary responsibilities are to manage the development and operational support of computer applications. Your duties are to oversee staff, assist with training of new employees, provide application enhancement, control the release process for applications, and offer ongoing support for internal departments and external users. You collaborate with other teams and vendors to implement changes, updates, and troubleshoot issues to find solutions. As a manager, you also ensure adherence to regulatory policies and procedures within the industry. An IT applications manager also prepares analysis and reports on active systems.

What are the key skills and qualifications needed to thrive as an IT Applications Manager?

To thrive as an IT Applications Manager, you need expertise in software development, application lifecycle management, and a bachelor's degree in computer science or a related field. Familiarity with systems such as ERP, CRM, project management tools, and certifications like PMP or ITIL are often required. Strong leadership, problem-solving, and communication skills help in managing teams and aligning IT solutions with business needs. These skills are crucial for ensuring efficient application performance, successful project delivery, and maximizing organizational value from IT investments.

What are some common challenges an IT Applications Manager faces when integrating new software solutions across departments?

IT Applications Managers often encounter challenges related to aligning new software solutions with existing business processes and ensuring compatibility with legacy systems. Coordinating between various departments to gather requirements and manage expectations can be complex, especially when users have differing needs or priorities. Additionally, ensuring data security and compliance during integration, as well as training staff to effectively use the new applications, are critical aspects that require careful planning and communication.

What is the difference between It Applications Manager vs Software Development Manager?

AspectIt Applications ManagerSoftware Development Manager
Primary FocusOverseeing application deployment, maintenance, and supportLeading software development projects and teams
Required SkillsIT infrastructure, application management, vendor coordinationSoftware design, coding, project management
Work EnvironmentIT departments, enterprise environmentsDevelopment teams, tech companies
CertificationsITIL, PMP, relevant vendor certificationsAgile, Scrum, PMP

The main difference is that It Applications Managers focus on managing and supporting existing applications within an organization, ensuring their stability and performance. In contrast, Software Development Managers lead the creation of new software products, overseeing development teams and project timelines. Both roles require strong project management skills and relevant certifications, but their core responsibilities and work environments differ.

Infographic showing various It Applications Manager job openings in Guam as of September 2026, with employment types broken down into 85% Full Time, 10% Part Time, and 5% Contract. Highlights an 95% In-person, and 5% Remote job distribution.

IT Support Specialist

Santa Rita, GU • On-site

GBTI Solutions Inc
11 - 50 employees

Other

Posted 10 days ago


Job description

About the role

Provide on-site IT technical and administrative support to the NAVFAC Marianas Command Information Office (CIO3). You are the command’s first-line helpdesk, on-site technician, asset/MDM tracker, and IT liaison. The work keeps enterprise systems, hardware, software, telecom, and mobile devices running for users across the Marianas AOR.

Essential duties
  • Run Tier 1/2 helpdesk via email, phone, and Microsoft Teams; log, triage, prioritize, and close tickets in the command’s enterprise ticketing system.
  • Tier 1: password resets, peripherals, basic software support, routing of unresolved tickets.
  • Tier 2: diagnose and fix hardware, software, and local network issues; install, configure, and upgrade OS, applications, and peripherals; provide hands‑on and remote support.
  • Support the Telephone Coordinating Officer (TCO): landlines, VoIP, line drops, service requests, number allocation, and directories.
  • Serve as Information Technology Representative (ITR) / command liaison: gather IT requirements, coordinate deployments,
  • Full Mobile Device Management (MDM): provision, configure, enforce security, troubleshoot, and maintain enterprise mobile devices.
  • Manage IT asset lifecycle (workstations, peripherals, MFDs, software licenses) from receipt through movement, custody sheets, inventory, and DRMO disposal coordination.
  • Write and maintain SOPs, user guides, and user notices for outages, updates, and new capabilities.
  • Provide clerical/admin support to CIO3: files, office automation, status reports, and briefings.
  • Perform other IT‑related duties as assigned.
Required qualifications
  • U.S. citizen.
  • Active Secret,
  • Current DoD Cyberspace Workforce qualification for Work Role 411 – Technical Support Specialist, Intermediate, with at least one of:
    • CompTIA Security+
    • EC-Council Certified Network Defender (CND)
    • GIAC GFACT
    • GIAC GSEC
    • Higher-level qualifying certs are acceptable. Must stay current and complete at least 20 hours of CPD per year (or the cert’s own CE requirement, whichever is greater).
  • Demonstrated helpdesk / technical support and asset-management experience (about 3 years preferred; less acceptable if certs and relevant work are strong).
  • Hands‑on MDM and enterprise ticketing experience.
  • Fluent spoken and written English; able to work with senior civilians and military personnel.
  • Strong Microsoft Office (Word, Excel, PowerPoint, Outlook, Teams).
  • Able to read and apply command policy, technical manuals, and SOPs.
Physical / work environment

Primarily office and server‑room work, plus on‑site user support. Must be able to stand for long periods; walk on uneven surfaces; bend, crouch, stoop, reach; climb ladders; and lift/move IT equipment up to 25 lbs. Sufficient vision to identify safety issues. Work is CUI; no remote work as the normal mode.

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